Each situation demands a different style of leading and managing people. Discover the leadership style through the chart along with the actionable against the manager as well as the employees.

1. High
Low High
Skill
Will
Direct
The employee is Low on Competence and Commitment
The Manager should Concentrate on Task more than Relationship
Employee
• New employee
• Lack of knowledge
Manager
• Explain tasks clearly and
make the process of what
and how explicit
• Make Decisions
• Closely Supervise and
Direct
Excite/ Coach
The employee is Low on Competence but has High Commitment
The manager should build on the relationship and the task together
Employee
• Wants to make
progress but
something is amiss
Manager
• Use task as a learning opportunity
to build skill and maintain will
• Follow up frequently
• Ensure standards and
expectations are explicit from the
onset
• Make decisions but explain
Guide/ Support
The employee is High on Competence but Low on Commitment
The Manager should Emphasize on the relationship more than the
task
Employee
• Experienced
Employee
• Lacks morale (
tiredness, too long at
the same position)
Manager
• Agree on what is needed
to get the team member
engaged
• Build excitement
• Give appreciation
• Communicate importance
of the task at hand
Delegate
The employee is High on Competence and Commitment
The Manager should remember for this employee trust is the most
important factor
Employee
• Fully developed
employee
Manager
• Agree on a frequency for
reviews
• Define quality parameters
• Manage the risk
associated with sub
optimal outcome together