The document discusses challenges with monitoring complex IT infrastructures and outlines benefits of a unified monitoring solution called eG Enterprise Suite. Key issues with traditional siloed monitoring include difficulty finding the root cause of performance issues across systems. eG Enterprise Suite provides a single agent that can monitor all applications, servers, and OS on a system. This allows for automated correlation and root cause analysis across the full infrastructure. Benefits include reducing downtime, faster problem resolution before users are impacted, and demonstrating performance improvements.

1. The eG Enterprise Suite TM February 2, 2011 Real-Time Monitoring & Proactive Infrastructure Triage

2. The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures

3. February 2, 2011 Monitoring Silos Does Not Work End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the “It’s not me!” syndrome The server is working OK No other complaints All lights Are green We don’t see anything wrong VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys

4. Resolving Problems Faster Has Big Paybacks

5. Slide © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 The eG Universal Agent A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs A single agent for monitoring any application A single price to manage multiple applications on the same server Auto-upgradable Agentless monitoring option 100% web-based – HTTP/HTTPS

6. Slide February 2, 2011 Benefits of Automated Root Cause Analysis Proactively detect and correct problems before users notice Auto correlation based on business services Increase revenues by reducing mean time to repair Efficient use of operations staff With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent in isolating the problem TODAY Problem Isolated Mean time to Repair (MTTR) is very high eG Suite

7. Slide Flexible Web Reporting © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning 

8. ROI Example The lower time to repair numbers are based on eG Enterprise alerting 4-9 minutes faster than other monitors and the alerts from eG being more specific to the issue. 33% average improvement in problem resolution time = 4,512 fewer customers impacted per problem Before eG With eG The Customer: Fortune 100 financial institution in the US; Had HP OpenView, BMC, Mercury Yet could not effectively troubleshoot problems when they happen The eG Deployment: Monitoring on-line banking environment with 200+ applications – Sun ONE, Oracle, SiteMinder, WebLogic, custom apps Benefits perceived by the customer with 8 weeks of deployment:

9. Summary of Benefits See ROI in weeks – not months or years Reduce downtime Avoid finger pointing Isolate and resolve problems more quickly and with less expertise and often before users are affected Tune your environment to avoid bottlenecks without the waste of over-provisioning Demonstrate performance improvements with SLA reports Deploy quickly due to auto thresholds, auto discovery, and 100% web-based architecture

10. Slide For more information © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Web: www.eginnovations.com Email: sales@eginnovations.com