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Suffering from “Franken” Monitoring?
The document discusses the need for a platform approach to IT operations and performance management in the face of increasing complexity due to mobile users, virtualized infrastructure, and hybrid cloud environments. It highlights the challenges of siloed IT organizations and the necessity for integrated management tools that enable cross-domain collaboration and service-centric visibility. The Riverbed SteelCentral platform is presented as a solution that enhances performance monitoring, problem resolution, and boosts organizational productivity.
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Suffering from “Franken” Monitoring?
- 1. Beat the “Franken”Monitoring Blues… Shamus McGillicuddy, Sr. Analyst, Enterprise Management Associates Mike Sargent, SVP & GM, Riverbed SteelCentral
- 2. Shamus McGillicuddy, SeniorAnalyst @ShamusEMA Shamus@emausa.com The Value of a Platform Approach to Performance Management
- 3. New Levels ofComplexity Demand New Approach to IT Operations • The days of a static data centers delivering monolithic applications to fixed endpoints are over • Users are mobile • Applications are complex and multi-tiered Dozens if not hundreds of services combine into a single web service • Infrastructure is virtualized and software-defined End-to-end virtual/physical operations creates new visibility demands • Hybrid cloud blurs the lines between public and private infrastructure • Legacy IT operations tools and practices are not designed to address these conditions Slide 3 © 2015 Enterprise Management Associates, Inc.
- 4. IT Complexity RequiresAgile Operations In the face of change, IT must be more agile and equipped with modern tools • Maintain a service-centric view of infrastructure End-to-end visibility across technology domains Understand how dependencies affect application health and performance • Collaborate across organizational groups Application managers, systems admins, and network managers working together to move in the right direction • Proactive problem prevention Identify traffic spikes created by big data collection, replication and analysis Detect and mitigate regional outages in a global service Scale applications rapidly in response to changing business conditions Slide 4 © 2015 Enterprise Management Associates, Inc.
- 5. IT Operations IsNot Ready to be Agile Slide 5 © 2015 Enterprise Management Associates, Inc. 34% 34% 32% Enterprise network teams devote their typical work week to the following Reactive troubleshooting Proactive problem prevention All other activities Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014 IT spends too much time putting out fires • End users detect 40% of problems before the NOC finds them • Network teams spend two-thirds of their time troubleshooting
- 6. Key problems addressable byintegrated management systems: 1. Operational costs 2. Lack of centralized control 3. Troubleshooting problems The Scourge of Siloed IT Organizations Slide 6 © 2015 Enterprise Management Associates, Inc. 38% 37% 35% 34% 34% 33% 32% 32% 30% 29% Security concerns Increased operating costs Integrating legacy and new technology Finding/hiring skilled staff Lack of centralized control Slow deployment of software updates Slow provisioning of new app environments Diagnostics and troubleshooting Increased capital cost Increased staff cost IT silos cause pain with: Source: EMA, “Obstacles and Priorities on the Road to the Software-Defined Data Center” January 2014
- 7. Siloed IT Getsthe Siloed Tools It Deserves Slide 7 © 2015 Enterprise Management Associates, Inc. Legacy management tools perpetuate this practice • Domain-specific management systems: • Provide visibility into a single technology domain • Align to skill sets of engineers and admins in these silos • Deliver no end-to-end view of application environment IT organizations evolved as teams of specialists focused on specific technology domains • When trouble strikes, IT groups circle the wagons • Siloed tools prove domain innocence • Finger-pointing • No collaboration • No service-centric approach
- 8. Management Tool Sprawlis Also a Problem Inside Silos • Each management silo has internal tool sprawl, too • The typical enterprise uses between 4 and 10 network monitoring and troubleshooting tools Doesn’t include shelfware 10% of large enterprises use more than 25 tools A network engineer might log into three or four tools before answering a simple question such as: How much bandwidth does this application consume? Network operations and network engineering often use different tools Slide 8 © 2015 Enterprise Management Associates, Inc. Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014
- 9. The Industry isReady for a Change • 40% of enterprises have formed cross-domain IT operations teams* • They need tools that IT engineers with diverse skillsets can use together • Enterprises are seeking help from IT management vendors to transform operations • The top two partnership priorities for IT transformation efforts†: 1. IT applications management vendors 2. IT operations management vendors Ranked ahead of consultants, systems integrators and infrastructure vendors Slide 9 © 2015 Enterprise Management Associates, Inc. * Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014 †Source: EMA, “Digital and IT Transformation: A Global View of Trends and Requirements,” September 2015
- 10. IT Organizations HaveNew Integration Requirements for Management Tools IT organizations want integrated performance monitoring and troubleshooting tools Slide 10 © 2015 Enterprise Management Associates, Inc. Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014 of enterprises require their network management tools to be integrated with application performance management systems want integration with end-user experience monitoring 39% 37%
- 11. IT Teams NeedManagement Tools That Offer Service- Centric Context Slide 11 © 2015 Enterprise Management Associates, Inc. 66% 59% 55% 55% 37% 4% Service Quality End User Experience Application Performance Problem Prevention Internal SLAs None of the above Which of the following are becoming more important to the network management team?
- 12. The Value ofan Integrated IT Operations Platform • Network performance management and application performance management have traditionally provided separate views into service quality • APM evolved to provide some network context • NPM evolved to provide some application context • But the picture was incomplete • An integrated, cross-domain management platform allows IT to: • Map application dependencies to multiple technology domains • Contextualize data and telemetry from those technology domains • Develop a service-centric view across technology silos • Pivot from one point of view to another when analyzing events • Collaborate across IT teams with shared tools and common data • Generate reports that are consumable by multiple constituencies Slide 12 © 2015 Enterprise Management Associates, Inc.
- 13. One Platform, OneIT Operations team • Enterprises are forming cross-domain operations • They need tools that enable cross-domain operations • When IT pros can pivot from code-level application performance data to packet-level network performance data on the same event and in the same window, silos break down Now everyone is looking at the same problem And working together to fix it Slide 13 © 2015 Enterprise Management Associates, Inc.
- 14.
- 15. © 2015 RiverbedTechnology. All rights reserved. 15 Performance Center of Excellence Performance Management an Enterprise Core Competency Fully Integrated, Predictive Direct Business Value Levels of Performance Management Maturity Dozens of Point Solutions Tool Experts Operating in Silos Fragmented, Reactive Time & Money Wasted on Root- Cause Analysis Consolidated Solutions Domain Experts Collaborating Basic Integration, Reactive Measurable ROI from Monitoring Most customers fall in this range
- 16. © 2015 RiverbedTechnology. All rights reserved. 16 Turn-key Performance Excellence Solution The Application Performance Command Center SteelCentral Platform Vision Module A Module B Module C Easy, Integrated Consumption of Performance Intelligence Recommended Action - Directed Automation (e.g. SH/SF and SD-WAN) Big-data analytics architecture Real Time, Continuous, High Definition Data Capture • Enabled Data Export to support: - Big data Initiatives - Security team • SteelCentral Big Data Analytics Best data set in industry Best, Modular Analytics Easiest to Consume Fastest time to value Best ROI on customer investments ALL Networks ALL Applications
- 17. © 2015 RiverbedTechnology. All rights reserved. 17 IT Ops Network Ops DevOps LOBApp Ops Unified Performance Visibility Single Performance Management Interface RouterSwitch Packets DatabaseDevices App ServerWeb ServerSH/SF ALL Networks ALL Applications Comprehensive Data Capture SteelCentral: Your Command Center for Application Performance Portal AppInternalsAppResponseNetProfiler, NetShark, NetSensor, NetAuditor
- 18. © 2015 RiverbedTechnology. All rights reserved. 18 SaaS/CLOUDEND USERS DATACENTERBRANCH Optimization, Control, Mitigation, Remediation, Consolidation Performance Visibility, Intelligence, Insight Intelligence,RecommendedAction AdditionalTelemetry Riverbed Platform: Visibility, Optimization & Control SD-WAN
- 19. © 2015 RiverbedTechnology. All rights reserved. 19 InsightSpeed Control Plan and manage your application environment Understand application performance Troubleshoot problems faster Unified Performance Management Interface ALL Networks ALL Applications NETWORK FOCUS APPLICATION FOCUS
- 20. © 2015 RiverbedTechnology. All rights reserved. 20 Benefits Improve business productivity Better user and customer satisfaction Better application performance visibility throughout the organization Improve stakeholder visibility Faster troubleshooting and resolution Efficiently use resources Strategic initiatives, innovation; NOT firefighting
- 21. © 2015 RiverbedTechnology. All rights reserved. 21 521% SteelCentral customers achieve tremendous benefit 82% 48% ROI1 Reduction in Downtime1 5x or Faster Mean Time to Resolution2 1. IDC, The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues, August 2014 2. http://www.techvalidate.com/tvid/571-6CE-4F3
- 22. © 2015 RiverbedTechnology. All rights reserved. 22 SteelCentral Platform changes the way IT manages performance Helps you create a ‘Center of Excellence’ in Performance Management Platform modularity enables you to focus on area of need and scale up Executive Summary www.riverbed.com/commandcenter
- 23. Thank You © 2015Riverbed Technology. All rights reserved. 23 www.riverbed.com/commandcenter
Editor's Notes
- #6 Every minute spent putting out fires is a minute that the business is being disrupted by poor service
- #16 So let’s shift focus to how you leverage and position this solution platform. Our starting point must recognize that, when it comes to Performance Management, our customers are at VERY different stages of maturity….[CLICK] A big segment of the market is still in ‘crawl’ mode with….dozens, ‘tool’ experts, reactive, >50% of time wasted ….[CLICK] Some are in adolescence – have consolidated, recognized domain experts and basic integration…. ….[CLICK] Then there’s the bleeding edge – with Centers of Excellence, PM a core competency, predictive with direct link to business value… Customers at this advanced stage get wildly differential value from their investment in performance management…. And we have help customers get here ….[CLICK] And most of our customers fall in this early stage, but ARE INTERESTED in exploring more mature approaches.
- #17 We have assembled the ability for our customers to deploy an App Performance Command Center Platform….our platform starts with [CLICK] [CLICK] High def data capture….the best data set in the industry…[CLICK] [CLICK] Then modular analytics running on top of that data…that accommodate a super broad view vs. a super narrow and deep view …[CLICK] [CLICK] And regardless, it requires easy, integrated consumption of insights that are tailored to particular roles……[CLICK] [CLICK] And those insights are capable of driving action e.g. path selection via our Tiger deployment……[CLICK] [CLICK] And of course, not every customer can get there themselves – so we can offer turn-key ‘build and run it for you’ services’……[CLICK] [CLICK] And what customer isn’t thinking about mining their ‘big data’….and we will allow them to take advantage of the high def data we deliver …[CLICK] Furthermore,
- #18 So how do our products line up in this platform environment? We offer a rich portfolio of network and infrastructure monitoring, ranging from application-aware NPM using NetProfiler and NetShark, to broad-based infrastructure monitoring with NetSensor, and network auditing and planning with NetAuditor and NetSensor. AppResponse bridges the gap between network and application performance monitoring, providing network-based APM with rich end-user experience monitoring. AppInternals monitors applications continuously, tracing all transactions, across all users, all the time, while recording system performance every second.
- #19 As we mentioned above, the solution leverages foundation data from SteelFusion and SteelHead. These data sources provide additional telemetry to SteelCentral and SteelCentral provides critical performance visibility, intelligence and insight relative to performance. This empowers companies with intelligence and recommended action to help better manage performance across branches, data centers, end users and cloud based deployments. As enterprises and Riverbed both move to SD WAN, this means that Riverbed is uniquely able to optimize performance, monitor it and proactively plan the application infrastructure.
- #20 What this rolls up to, both in terms of the overall platform and the new capabilities is that SteelCentral provides: Speed – the ability to troubleshoot issues more quickly Insight – providing organizations with a better understanding of application performance, and Control – Helping organizations plan and manage their application environment
- #21 From an IT perspective this means that you improve stakeholder visibility for the network, application, end user performance, and application performance as a whole. You are able to better respond to performance issues and, because of the reduced amount of time diagnosing the issue, you make more efficient user of your IT resources as well. The Net-Net, is that your team spends more time working on strategic initiatives, not simply firefighting performance problems. From a Business perspective, this results in better business performance and productivity with fewer disruptions to operations. Better user and customer satisfaction, and, as those strategic projects deliver value for he organization, it results in superior visibility to application performance throughout the organization.
- #22 Customers who use multiple SteelCentral solutions experience better return of investment. On average it’s about 521%. This is primarily due to a 82% reduction in application downtime and a 5x or faster reduction in time to diagnose and resolve issues.
- #23 Finally, as a takeaway, The SteelCentral Platform changes the way you manage network and application performance It helps you create a ‘Center of Excellence’ in Performance Management Finally, platform modularity enables you to focus on a specific area of need with a best-in-class solution, but still scale up as your requirements grow