Singapore: Strong regulatory foundations for effective crisis management (Jonathan Gonzalez)

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TRPC Senior Research Analyst Jonathan Gonzalez's presentation at the Global Digital Development Forum 2020 on strong regulatory foundations for effective crisis management

Technology

Global Digital Development Forum
Singapore: Strong regulatory
foundations for effective crisis
management
Jonathan Gonzalez
Senior Research Analyst, TRPC Pte Ltd (Singapore)

How has
Singapore kept
things
manageable
for so long?

1
Singapore’s technology-
driven response

Several factors:
● Experience of SARS in 2003
● Strong healthcare infrastructure
● Early isolation and quarantine
● Effective communication
● Rapid decision-making
● Heavy consequences for rule-
breakers

Thermal imaging scanners
Contact tracing applications
Quarantine verification system
Healthcare data-sharing protocols

Video conferencing platforms
Online retail and payment services
Crowdsourced community services
Real-time dashboards from open APIs

What factors
are behind the
success of this
technology-
driven
response?

2
Singapore’s strong
regulatory foundations

A conducive
environment:
● Data Protection
● Data Privacy
● Digital Finance
● Digital IDs
● Cybersecurity

Data Protection &
Privacy
Personal Data Protection Act (2012)
Governs the collection, use, and disclosure
of personal data in Singapore.

Digital Finance
Payment Services Act (2019)
Regulates the new activities and
developments in payment services
taking shape in Singapore.

Digital IDs
Electronic Transactions Act (1998/2010)
Governs nearly all digital services such
as e-commerce, electronic records,
electronic contracts, digital identities,
and e-signatures.

Cybersecurity
Cybersecurity Act (2018)
Establishes a legal framework for the
oversight and maintenance of national
cybersecurity in Singapore.

Can the
Singapore
experience be
exported
elsewhere?

Conclusion
Replicability of the
Singapore model

Replicating Singapore’s
technology-driven
response in a time of
life-or-death urgency
may not be achievable
for every country.

What is achievable is
building strong legal and
regulatory foundations
to allow technologies to
drive readiness and
response mechanisms.

Population: 5.7 million (2019)
Density: 7,866 people per Km2 (2019)
Population aged 65 and over: 58.1% (2019)
Old Age Support Ratio: 4.5 (2019)
Mobile Penetration rate: 154.1% (2019)
Internet Penetration rate: 87% (2018)
Knowledge-Intensive Occupations: 56.1% (2018)
Active Start-Ups: 3,136 (2019)

Hospital Beds: 11,321 (2019)
Hospital Beds per 1,000 population: 2.0 (2019)
Registered Doctors: 14,279 (2019)
Doctors per 1,000 population: 2.5 (2019)
Registered Nurses: 42,777 (2019)
Nurses per 1,000 population: 7.5 (2019)

Maskgowhere
www.maskgowhere.gov.sg
Information on availability of masks.

Safe Distance @ Parks
https://safedistparks.nparks.gov.sg
Information on crowds in parks.

Safe Entry
https://www.ndi-api.gov.sg/safeentry
Information on office-building visitors.

SPOT Robot
https://www.tech.gov.sg/media/media-
releases/spot-robot-trial-for-safe-distancing-
operations
Reminds people to keep a safe
distance.

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2. Global Digital Development Forum Singapore: Strong regulatory foundations for effective crisis management Jonathan Gonzalez Senior Research Analyst, TRPC Pte Ltd (Singapore)

3. Introduction The pandemic in Singapore

6. How has Singapore kept things manageable for so long?

7. 1 Singapore’s technology- driven response

8. Several factors: ● Experience of SARS in 2003 ● Strong healthcare infrastructure ● Early isolation and quarantine ● Effective communication ● Rapid decision-making ● Heavy consequences for rule- breakers

9. Thermal imaging scanners Contact tracing applications Quarantine verification system Healthcare data-sharing protocols

10. Video conferencing platforms Online retail and payment services Crowdsourced community services Real-time dashboards from open APIs

11. What factors are behind the success of this technology- driven response?

12. 2 Singapore’s strong regulatory foundations

13. A conducive environment: ● Data Protection ● Data Privacy ● Digital Finance ● Digital IDs ● Cybersecurity

14. Data Protection & Privacy Personal Data Protection Act (2012) Governs the collection, use, and disclosure of personal data in Singapore.

15. Digital Finance Payment Services Act (2019) Regulates the new activities and developments in payment services taking shape in Singapore.

16. Digital IDs Electronic Transactions Act (1998/2010) Governs nearly all digital services such as e-commerce, electronic records, electronic contracts, digital identities, and e-signatures.

17. Cybersecurity Cybersecurity Act (2018) Establishes a legal framework for the oversight and maintenance of national cybersecurity in Singapore.

18. Can the Singapore experience be exported elsewhere?

19. Conclusion Replicability of the Singapore model

20. Replicating Singapore’s technology-driven response in a time of life-or-death urgency may not be achievable for every country.

21. What is achievable is building strong legal and regulatory foundations to allow technologies to drive readiness and response mechanisms.

22. Thank You jonathan@trpc.biz

23. Annex Additional details and resources

24. Population: 5.7 million (2019) Density: 7,866 people per Km2 (2019) Population aged 65 and over: 58.1% (2019) Old Age Support Ratio: 4.5 (2019) Mobile Penetration rate: 154.1% (2019) Internet Penetration rate: 87% (2018) Knowledge-Intensive Occupations: 56.1% (2018) Active Start-Ups: 3,136 (2019)

25. Hospital Beds: 11,321 (2019) Hospital Beds per 1,000 population: 2.0 (2019) Registered Doctors: 14,279 (2019) Doctors per 1,000 population: 2.5 (2019) Registered Nurses: 42,777 (2019) Nurses per 1,000 population: 7.5 (2019)

26. Maskgowhere www.maskgowhere.gov.sg Information on availability of masks.

27. Safe Distance @ Parks https://safedistparks.nparks.gov.sg Information on crowds in parks.

28. Safe Entry https://www.ndi-api.gov.sg/safeentry Information on office-building visitors.

29. SPOT Robot https://www.tech.gov.sg/media/media- releases/spot-robot-trial-for-safe-distancing- operations Reminds people to keep a safe distance.

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