1. Customer RelationshipManagment
Profile MBA in marketing with 8 yrs plus Experience in Customer Relation Management
*Business Development & Expansion*Property Management*LOI & Agreement
*Pre & Post-sales management*Team management*Handle HNI Clients*Commercial
and residential projects*Pre and Post sales documentations.
Handled “Complete- Customer Life Cycle” for 9 projects since inception to
possession.
Experience
Paras Buildtech Pvt Ltd. Assistant Manager CRM, 2012 to till date
 Handled multifaceted task in field of Customer Relationship i.e. Pre & Post-sales management,
sales administration operations, Financial Operations,
 Instrumental in setting up processes and policies post sales till the possession of the property,
Complete “Customer-Life cycle management”.
 Execute back-office sales administration operations i.e. prompt issuance of allotment letters,
builder buyer’s agreements. Develop the post-sale revenue realization devices i.e. demand letters,
final notices and cancellation letters.
 Managed Single department contact for all customer queries viz Customer Relations,
Documentation Process, Home Loan Processing, Collections / Recoveries, Registration Process, Pre /
Post Sales activities, coordinating with Banks and Financial Institutions.
 Hands on managing liaisoning with bankers and customers, Bankers relationship, Disbursement
monitoring, Payments monitoring.
 Maintaining healthy & cordial relationships with the clients for expanding business & resolving the
queries & complaints for high customer satisfaction.
 Managing, Training of Customer Support team, work closely with projects department, sales team.
 Accomplish responsibility of managing a group housing residential project named “PARAS IRENE” &
“PARAS DEWS”,“PARAS QUARTIER” located at Gurgaon.
 Networking and building relationships with business partners to build and expand client
relationships.
Orchid Infrastructure & Developers Pvt Ltd, Assistant Manager- Sales, 2007 to 2012
 Accomplish responsibility of managing a group housing residential project named “ORCHID PETALS”
& “ORCHID ISLAND” located at Gurgaon.
 Dexterously managed events viz. promotional activities, advertising campaigns and other marketing
campaigns to enhance the brand value of the project
 Bank Tie-ups for home loans, collection schedules and related documentation & Follow ups for loan
approvals.
 Instrumental in handling both new & old customers at the marketing office & corporate office.
 Devise effective strategies for dealing with pre & post sales queries of the customers related to site
and construction work progress and other project related issues.
 Gear the activities for management and development of dealer’s /Brokers network.
Shrikant Paliwal
F-205,SupertechEcociti, Noida
Mobile: 09953211919
shreepaliwal@gmail.com

2.  Proficiently formulate effective payment collection mechanisms and coordinate with dealers for
ensuring timely receipt of installments from clients.
 Handle Possession /handing over activities, Installments, Allotments, Agreements, Handling all the
Post -Sales Services, Follow up with customers.
 Delivery scheduling, reminders for collection, Physical delivery, NRI Helpdesk, Physical Parking
verification, Project concerns.
Key Achievements
 Marketed and sold more than 65 no’s of 3bhk & 4bhk flats in period of 1.5 years.
 Successfully handed over 600 apartments in a period of 2years.
 Joined ORCHID as MANGEMENT TRAINEE in 2007 & were promoted as Assistant Manager- Sales
in 2009.
SCHOLASTICS
 MBA in Marketing, Manipal University, New Delhi 2007.
 B.Com from DAV University, Indore 2005.
PERSONAL DOSSIER
 Fathers Name : Mr. Vishnu Paliwal
 Date of Birth : 06 March 1984
 Permanent Address : Damoh, Madhya Pradesh