1. Sherrika J. Jones
12306-A Poplar Forest Dr.
Henrico, VA 23238
Email: sherrika.jones@outlook.com
(434) 981-3736—mobile
Summary of Qualifications
• Energetic and versatile professional with over 10 years experience in administration and customer service.
• Proven abilities and strengths working with a wide variety of constituents including: manufacturing employees,
internal and external clients and vendors.
• Excellent communication skills, strong follow-through, and commitment to foster and maintain positive work
relationships
• Possess excellent organizational skills
• Detail oriented
• Proficient in: Microsoft Excel, Word, Outlook and PowerPoint, Windows
Training/Seminars
• Situational Leadership II
• Raving Fans – A Revolutionary Approach to Customer Service
• Business Writing Basics for Professionals
• Microsoft Office Excel 2007 – New Features
• Microsoft Office PowerPoint 2007
• Getting Feedback
Experience
Reconciliation Analyst
BuzzeoPDMA, a part of IMS Health December 2007-present
• Work with Field Sales Representatives (FSR) of Arbor Pharmaceuticals, and Exeltis USA Pharmaceuticals.
• Monthly reconciliation and tracking of FSR inventory counts
• Process new hires, transfers, and terminations
• Work with FSR to research shipment, return, and disbursement discrepancies
• Inform client of potential FDA reportable events by an FSR
• Research and resolve issues escalated by the PPD Field Helpdesk
• Tracking of irregular inventory or sampling activity
• Data Entry of Storage Location Inspections, Paper Inventories forms and other paperwork as necessary
Office Manager/Treatment Plan Coordinator
Tore D. Steinberg, DDS February 2004-November 2007
• Supervised staff of 5 employees
• Reconciled daily revenue with evening reports
• Generated monthly billing statements and worked with outside collection agency on past due accounts
• Verified insurance and helped patients maximize yearly insurance benefits
• Assisted patients in obtaining financing with outside agency for dental services
• Scheduled/cancelled/confirmed patient appointments
• Checked patients in/out
• Entered/updated patient information into database and archived inactive patients
• Supply order and distribution
Education
James Madison University, Harrisonburg, VA
Bachelor of Science May 1999
