SlideShare a Scribd company logo
1 of 29
Do customers care?Energy, Sustainability & Your BrandSuzanne Shelton Clean Energy Conference September 16, 2010
We are a consumer engagement agency that exists for one purpose:motivating mainstream consumersto make sustainable choices
Proprietary research Energy Pulse™ Eco Pulse™ Utility Pulse™ Green Living Pulse™
FIVE INSIGHTS
Insight One:Green is officially mainstream
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Two:Most people don’t go green to save the planet
+
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
You want to appeal to deeper drivers:ComfortConvenienceControlEmpowermentFear of wastingAesthetics
Insight Three:Manufacturing practices, ingredients and packaging are key to green product decision-making
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Four:Consumers are skeptical
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Five:Conversations matter
68% of those who said they’d had conversations on these topics said the discussions had resulted in changes in behavior or purchase habits!
56% of those who said they’d had conversations said the discussions had resulted in changes in behavior or purchase habits!
Thank you!Suzanne Sheltonsshelton@sheltongroupinc.com865-524-8385

More Related Content

What's hot

W4 james twcsolo
W4 james twcsoloW4 james twcsolo
W4 james twcsolo
nemrakmil
 
report of ECONOMY Module - Divergences by Ileana Apostol
report of ECONOMY Module - Divergences by Ileana Apostolreport of ECONOMY Module - Divergences by Ileana Apostol
report of ECONOMY Module - Divergences by Ileana Apostol
Green Academy
 
Benchmarking & LEED Certification Benefits
Benchmarking & LEED Certification BenefitsBenchmarking & LEED Certification Benefits
Benchmarking & LEED Certification Benefits
Jimmy Carchietta
 
Greenwash for slideshare
Greenwash for slideshareGreenwash for slideshare
Greenwash for slideshare
Chito
 

What's hot (19)

One home Flood Expo Angela Terry Sept 2018
One home Flood Expo Angela Terry Sept 2018One home Flood Expo Angela Terry Sept 2018
One home Flood Expo Angela Terry Sept 2018
 
W4 james twcsolo
W4 james twcsoloW4 james twcsolo
W4 james twcsolo
 
Electrabel famous
Electrabel famousElectrabel famous
Electrabel famous
 
Building for the Future: Energy Efficient Technologies Today and Tomorrow, St...
Building for the Future: Energy Efficient Technologies Today and Tomorrow, St...Building for the Future: Energy Efficient Technologies Today and Tomorrow, St...
Building for the Future: Energy Efficient Technologies Today and Tomorrow, St...
 
Carefully Marketing Your Client's Green Side by Denis Wolcott and Craig Ruark
Carefully Marketing Your Client's Green Side by Denis Wolcott and Craig RuarkCarefully Marketing Your Client's Green Side by Denis Wolcott and Craig Ruark
Carefully Marketing Your Client's Green Side by Denis Wolcott and Craig Ruark
 
Environmental Policy
Environmental PolicyEnvironmental Policy
Environmental Policy
 
report of ECONOMY Module - Divergences by Ileana Apostol
report of ECONOMY Module - Divergences by Ileana Apostolreport of ECONOMY Module - Divergences by Ileana Apostol
report of ECONOMY Module - Divergences by Ileana Apostol
 
The Shifting Landscape of Consumer Values and Implications for your Brand's F...
The Shifting Landscape of Consumer Values and Implications for your Brand's F...The Shifting Landscape of Consumer Values and Implications for your Brand's F...
The Shifting Landscape of Consumer Values and Implications for your Brand's F...
 
CBI climate change forum: Peter White, Procter and Gamble global sustainabili...
CBI climate change forum: Peter White, Procter and Gamble global sustainabili...CBI climate change forum: Peter White, Procter and Gamble global sustainabili...
CBI climate change forum: Peter White, Procter and Gamble global sustainabili...
 
Slideshare 03 2014
Slideshare 03 2014Slideshare 03 2014
Slideshare 03 2014
 
Benchmarking & LEED Certification Benefits
Benchmarking & LEED Certification BenefitsBenchmarking & LEED Certification Benefits
Benchmarking & LEED Certification Benefits
 
Reach Your Driver Goals: The TNC Campaign by Tegan Molloy
Reach Your Driver Goals: The TNC Campaign by Tegan Molloy Reach Your Driver Goals: The TNC Campaign by Tegan Molloy
Reach Your Driver Goals: The TNC Campaign by Tegan Molloy
 
If Products Could Speak Mar 2 2009
If Products Could Speak Mar 2 2009If Products Could Speak Mar 2 2009
If Products Could Speak Mar 2 2009
 
The Inside of Green: Advancing Renewable Energy in the Midwest
The Inside of Green: Advancing Renewable Energy in the MidwestThe Inside of Green: Advancing Renewable Energy in the Midwest
The Inside of Green: Advancing Renewable Energy in the Midwest
 
The 8 similarities that make Permaculture and Agile look-alike production min...
The 8 similarities that make Permaculture and Agile look-alike production min...The 8 similarities that make Permaculture and Agile look-alike production min...
The 8 similarities that make Permaculture and Agile look-alike production min...
 
Session 6, Vollero, Siano, Palazza & Elving
Session 6, Vollero, Siano, Palazza & ElvingSession 6, Vollero, Siano, Palazza & Elving
Session 6, Vollero, Siano, Palazza & Elving
 
Verteego
VerteegoVerteego
Verteego
 
Mdma Presentation
Mdma PresentationMdma Presentation
Mdma Presentation
 
Greenwash for slideshare
Greenwash for slideshareGreenwash for slideshare
Greenwash for slideshare
 

Viewers also liked (9)

Energy legislation Compliance Opportun - brummitt
Energy legislation Compliance Opportun - brummittEnergy legislation Compliance Opportun - brummitt
Energy legislation Compliance Opportun - brummitt
 
Max dworkin into the final steps
Max dworkin into the final stepsMax dworkin into the final steps
Max dworkin into the final steps
 
Sara kamins meeting rps
Sara kamins meeting rpsSara kamins meeting rps
Sara kamins meeting rps
 
Calwell zero energy homes talk in san diego
Calwell zero energy homes talk in san diegoCalwell zero energy homes talk in san diego
Calwell zero energy homes talk in san diego
 
Energy when it is Needed, John Frederick
Energy when it is Needed, John FrederickEnergy when it is Needed, John Frederick
Energy when it is Needed, John Frederick
 
Annie Henderson Retrofit Programs
Annie Henderson Retrofit ProgramsAnnie Henderson Retrofit Programs
Annie Henderson Retrofit Programs
 
Patrick brown wind energy
Patrick brown wind energyPatrick brown wind energy
Patrick brown wind energy
 
Pec at ccse 2010
Pec at ccse 2010Pec at ccse 2010
Pec at ccse 2010
 
Kristin rock best practices energy and the bottom line
Kristin rock best practices energy and the bottom lineKristin rock best practices energy and the bottom line
Kristin rock best practices energy and the bottom line
 

Similar to Shelton docustomerscare

Wsj Eco Conference
Wsj Eco ConferenceWsj Eco Conference
Wsj Eco Conference
EdelmanPR
 
Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]
Jeanne von Zastrow
 
Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]
Jeanne von Zastrow
 
Running head BUSINESS SUSTAINABILITY Business Sus.docx
Running head BUSINESS SUSTAINABILITY Business Sus.docxRunning head BUSINESS SUSTAINABILITY Business Sus.docx
Running head BUSINESS SUSTAINABILITY Business Sus.docx
joellemurphey
 
Nielsen Global Corporate Social Responsibility Report - June 2014
Nielsen Global Corporate Social Responsibility Report - June 2014Nielsen Global Corporate Social Responsibility Report - June 2014
Nielsen Global Corporate Social Responsibility Report - June 2014
Lawrence Newman
 

Similar to Shelton docustomerscare (20)

Different Worlds, Common Issues
Different Worlds, Common IssuesDifferent Worlds, Common Issues
Different Worlds, Common Issues
 
Wsj Eco Conference
Wsj Eco ConferenceWsj Eco Conference
Wsj Eco Conference
 
Climate Change Summit - Ben Page
Climate Change Summit - Ben PageClimate Change Summit - Ben Page
Climate Change Summit - Ben Page
 
Corporate Sustainability
Corporate SustainabilityCorporate Sustainability
Corporate Sustainability
 
Making Green Work For You!
Making Green Work For You!Making Green Work For You!
Making Green Work For You!
 
Sustainable Foods Summit - Green Brands Survey 2011
Sustainable Foods Summit - Green Brands Survey 2011Sustainable Foods Summit - Green Brands Survey 2011
Sustainable Foods Summit - Green Brands Survey 2011
 
Green Marketing Presentation to Tufts University
Green Marketing Presentation to Tufts UniversityGreen Marketing Presentation to Tufts University
Green Marketing Presentation to Tufts University
 
Moving Sustainability Forward: A Road Map for Consumer Markets
Moving Sustainability Forward: A Road Map for Consumer MarketsMoving Sustainability Forward: A Road Map for Consumer Markets
Moving Sustainability Forward: A Road Map for Consumer Markets
 
Research on Ethical Consumerism
Research on Ethical ConsumerismResearch on Ethical Consumerism
Research on Ethical Consumerism
 
OgilvyEarth Webinar: From Greenwash to Great
OgilvyEarth Webinar: From Greenwash to GreatOgilvyEarth Webinar: From Greenwash to Great
OgilvyEarth Webinar: From Greenwash to Great
 
Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]
 
Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]Fmi final gen merch cat man webinar[1]
Fmi final gen merch cat man webinar[1]
 
Cls greenwashing master slides final part one 1
Cls greenwashing master slides final part one 1Cls greenwashing master slides final part one 1
Cls greenwashing master slides final part one 1
 
Willard Transitioning to Green Thought Leader Webinar, April 2011
Willard   Transitioning to Green Thought Leader Webinar, April 2011Willard   Transitioning to Green Thought Leader Webinar, April 2011
Willard Transitioning to Green Thought Leader Webinar, April 2011
 
Accenture Chemicals Global Consumer Sustainability Survey 2019
Accenture Chemicals Global Consumer Sustainability Survey 2019Accenture Chemicals Global Consumer Sustainability Survey 2019
Accenture Chemicals Global Consumer Sustainability Survey 2019
 
Staples Promotional Products Sustainability SmartPaper
Staples Promotional Products Sustainability SmartPaperStaples Promotional Products Sustainability SmartPaper
Staples Promotional Products Sustainability SmartPaper
 
Sustainabilty
SustainabiltySustainabilty
Sustainabilty
 
Running head BUSINESS SUSTAINABILITY Business Sus.docx
Running head BUSINESS SUSTAINABILITY Business Sus.docxRunning head BUSINESS SUSTAINABILITY Business Sus.docx
Running head BUSINESS SUSTAINABILITY Business Sus.docx
 
Nielsen Global Corporate Social Responsibility Report - June 2014
Nielsen Global Corporate Social Responsibility Report - June 2014Nielsen Global Corporate Social Responsibility Report - June 2014
Nielsen Global Corporate Social Responsibility Report - June 2014
 
Narrative Analysis
Narrative AnalysisNarrative Analysis
Narrative Analysis
 

More from Center for Sustainable Energy

San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
Center for Sustainable Energy
 
Sustainable communities - Blackson
Sustainable communities  - BlacksonSustainable communities  - Blackson
Sustainable communities - Blackson
Center for Sustainable Energy
 
Modesto Irrigation District: PEV Impact to Grid and Utility Bills
Modesto Irrigation District: PEV Impact to Grid and Utility BillsModesto Irrigation District: PEV Impact to Grid and Utility Bills
Modesto Irrigation District: PEV Impact to Grid and Utility Bills
Center for Sustainable Energy
 
California Center for Sustainable Energy: PEV Benefits and Incentives
California Center for Sustainable Energy: PEV Benefits and IncentivesCalifornia Center for Sustainable Energy: PEV Benefits and Incentives
California Center for Sustainable Energy: PEV Benefits and Incentives
Center for Sustainable Energy
 
Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
 Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes. Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
Center for Sustainable Energy
 

More from Center for Sustainable Energy (20)

Appendix: San Joaquin Valley PEV Readiness Plan
Appendix: San Joaquin Valley PEV Readiness PlanAppendix: San Joaquin Valley PEV Readiness Plan
Appendix: San Joaquin Valley PEV Readiness Plan
 
San Joaquin Valley PEV Readiness Plan: Phase One Regional PEV Assessment
San Joaquin Valley PEV Readiness Plan: Phase One Regional PEV AssessmentSan Joaquin Valley PEV Readiness Plan: Phase One Regional PEV Assessment
San Joaquin Valley PEV Readiness Plan: Phase One Regional PEV Assessment
 
Appendix: San Diego PEV Readiness Plan
Appendix: San Diego PEV Readiness PlanAppendix: San Diego PEV Readiness Plan
Appendix: San Diego PEV Readiness Plan
 
San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
San Diego Regional Plug-in Electric Vehicle Readiness Plan: Phase One Regiona...
 
Sustainable communities - Porrecca
Sustainable communities  - PorreccaSustainable communities  - Porrecca
Sustainable communities - Porrecca
 
Sustainable communities - Blackson
Sustainable communities  - BlacksonSustainable communities  - Blackson
Sustainable communities - Blackson
 
Sustainable communities - Benfield
Sustainable communities -   BenfieldSustainable communities -   Benfield
Sustainable communities - Benfield
 
SJVAPCD: Drive Clean! Rebate Program
SJVAPCD: Drive Clean! Rebate ProgramSJVAPCD: Drive Clean! Rebate Program
SJVAPCD: Drive Clean! Rebate Program
 
Modesto Irrigation District: PEV Impact to Grid and Utility Bills
Modesto Irrigation District: PEV Impact to Grid and Utility BillsModesto Irrigation District: PEV Impact to Grid and Utility Bills
Modesto Irrigation District: PEV Impact to Grid and Utility Bills
 
California Center for Sustainable Energy: PEV Benefits and Incentives
California Center for Sustainable Energy: PEV Benefits and IncentivesCalifornia Center for Sustainable Energy: PEV Benefits and Incentives
California Center for Sustainable Energy: PEV Benefits and Incentives
 
Michelle Kaufmann Presents - Simplicity -
Michelle Kaufmann Presents   - Simplicity -Michelle Kaufmann Presents   - Simplicity -
Michelle Kaufmann Presents - Simplicity -
 
Updating the 2013 Title 24 Building Efficiency Codes
Updating the 2013 Title 24 Building Efficiency CodesUpdating the 2013 Title 24 Building Efficiency Codes
Updating the 2013 Title 24 Building Efficiency Codes
 
Water Harvesting for Landscape Irrigation
Water Harvesting for Landscape IrrigationWater Harvesting for Landscape Irrigation
Water Harvesting for Landscape Irrigation
 
The Economics & Financial Options in Retrofitting Commercial Buildings
The Economics & Financial Options in Retrofitting Commercial BuildingsThe Economics & Financial Options in Retrofitting Commercial Buildings
The Economics & Financial Options in Retrofitting Commercial Buildings
 
Sustainable Architecture Without Architects
Sustainable Architecture Without ArchitectsSustainable Architecture Without Architects
Sustainable Architecture Without Architects
 
Examining Window Retrofit Options
Examining Window Retrofit OptionsExamining Window Retrofit Options
Examining Window Retrofit Options
 
Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
 Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes. Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
Residential Title-24 Lighting & ASHRAE 62.2 Ventilation Codes.
 
The Green Real Estate Investing Opportunity
The Green Real Estate Investing OpportunityThe Green Real Estate Investing Opportunity
The Green Real Estate Investing Opportunity
 
ENERGY STAR’s Portfolio Manager Tool and Benchmarking in CA (AB 1103)
ENERGY STAR’s Portfolio Manager Tool and Benchmarking in CA (AB 1103)ENERGY STAR’s Portfolio Manager Tool and Benchmarking in CA (AB 1103)
ENERGY STAR’s Portfolio Manager Tool and Benchmarking in CA (AB 1103)
 
Residential lighting technologies
Residential lighting technologiesResidential lighting technologies
Residential lighting technologies
 

Recently uploaded

Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
EADTU
 

Recently uploaded (20)

Play hard learn harder: The Serious Business of Play
Play hard learn harder:  The Serious Business of PlayPlay hard learn harder:  The Serious Business of Play
Play hard learn harder: The Serious Business of Play
 
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
 
How to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxHow to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptx
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
 
dusjagr & nano talk on open tools for agriculture research and learning
dusjagr & nano talk on open tools for agriculture research and learningdusjagr & nano talk on open tools for agriculture research and learning
dusjagr & nano talk on open tools for agriculture research and learning
 
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
 
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdfFICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
 
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptxOn_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
 
OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
Graduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - EnglishGraduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - English
 
How to Add New Custom Addons Path in Odoo 17
How to Add New Custom Addons Path in Odoo 17How to Add New Custom Addons Path in Odoo 17
How to Add New Custom Addons Path in Odoo 17
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptx
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptx
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
REMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptxREMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptx
 
What is 3 Way Matching Process in Odoo 17.pptx
What is 3 Way Matching Process in Odoo 17.pptxWhat is 3 Way Matching Process in Odoo 17.pptx
What is 3 Way Matching Process in Odoo 17.pptx
 
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxCOMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
 

Shelton docustomerscare

Editor's Notes

  1. Before we jump into this section, let’s all get on the same page about this: Lots of science that proves that our rational brains are actually incapable of making decisions without our emotional brains. Emotional brains – instinct – has been around a lot longer from an evolutionary standpoint. Our rational brains are fairly new developments. So know that our emotional brains – our hearts – make decisions and then our rational brains justify those decisions. We must appeal to both in order to succeed.
  2. And we have deeper concerns
  3. And we have deeper concerns
  4. These are the reasons to believe consumers are searching for. It all starts, though, on the label. That’s how the story needs to be told