Sakshi Agarwal is a 25-year-old Project Analyst with over 4 years of experience at Xerox Business Services India Private Limited. She has led various process improvement and data analysis projects involving end-to-end process mapping, defining project scope and timelines, data cleaning and reporting. Some of her key projects include operation optimization in call centers, cost optimization, defect prevention, and onboarding transformation. She holds an MBA from Amity University and skills in MS Office, SharePoint, requirements analysis, process mapping and evaluation, data analysis and reporting.

1. SAKSHI AGARWAL Email: 4.sakshi@gmail.com
Female, 25 Years Ph.: +91-8377089842
WORK EXPERIENCE
Xerox Business Services India Private Limited May 2014 – Present
(Conduent Inc.)
Project Analyst
Transformation & Excellence – Global Shared Services
 Driven End-to-End Process Mapping to identify process inefficiencies in various business processes
 Formulated multiple Process Improvement Strategies to help make business processes efficient and sustainable
 Managed data compiling, aggregating, analyzing and reporting for Senior Leadership Team
 Researched and collected data to understand the organization requirements (Project based)
 Performed Data driven analysis of business processes in order to implement improvements in customer focus,
efficiency, accuracy and effectiveness of the process
 Handled Project Work Charters and led weekly team meetings with Onshore and Offshore members
 Supported internal teams on strategic data analysis resulting in reduction in project lags
 Assisted project manager with defining scope, milestones and timelines for multiple project releases
 Collaborated with cross functional teams across multiple locations for requirements gathering to clearly
understand, define and document business and client requirements
 Prepared business case and presentations to sell customized services as per client (internal) requirements
 Furnished support in Analysis and Content Creation to internal teams from time to time
 Onsite experience (Ohio, USA) of managing an internal client
PROJECTS UNDERTAKEN
Operation Optimization in
Call Center
Project requires process investigation & assessment, onsite visit to the operations
office, witnessing the live production environment which leads to build a business
case. Responsible for summarizing the onsite experience and data extraction, data
cleaning, carrying out analysis using pivot table and presenting data using power
point and charts.
GOS Cost Optimization
Responsible for exploring opportunities to optimize support cost per head in GOS
supported countries. Carried out the analysis by applying cost benefit ratios which
resulted annual savings of 15%
Defect Prevention
(Successful Closure)
Required to reduce the alignment gap between Xerox and the client on identification
of defective transactions. Provided a methodology to analyses the defective
document and mom performance improved as per client requirements.
Onboarding
Transformation
Responsible for carrying out the current state assessment of the Onboarding Process
globally. Coordinating with team member (onshore), creating and maintaining work
charter and timelines. Planning the phases of the project and did gap analysis.
Reporting & Dashboard
(Continuous Project)
 Creating a standard template for SLA Reporting Metric & Dashboard
representation
 Aggregating the source data from the systems – data cleaning & analysis
 Preparing SLA metrics and Dashboard reports MOM for SLTs
 Proposed reporting landscape for automation of SLA reporting
Risk Assessment &
Recommendation
 Conducted assessment through series of remote interactions followed by onsite
assessment at Ohio, USA and mapping of end to end Process
 Assessed risks at each stage of the process and provided recommendations on
compensating controls to mitigate the risks

2. EDUCATION
Amity University, Noida Aug 2012 – May 2014
Master of Business Administration
CGPA: 7/10
Bachelor of Arts (Honors.) Jul 2008 – Jun 2011
English Literature
Percentage: 50%
KEY SKILLS AND OTHER INFORMATION
 IT Skills: MS Word, MS Excel (Advance), MS Power point, SharePoint
 Professional Skills: Requirement Analysis, Process Mapping, Process Evaluation, Data
Cleaning/Analyzing/Reporting, Effective Business Communication, Client Engagement
 B1 Visa holder with validity up to July, 2025