1. Laura Anne Bush
laura.a.bush@hotmail.com
1041 Gardendale Dr. Columbia, SC 29210
Cell: (803) 447-7348
SKILLS
 Proficient in MS Office (Excel, Visio, Project, PowerPoint, Outlook, Access, Word), BCBSSC
Systems (DCM (SharePoint), Quality Center, MPS) SPAWAR Systems (SharePoint, DADMS,
OCRS, JTF-GNO), ERP Applications, Waterfall Methodology, Agile Methodology,
ConnectWise, Visual Studio, SAP, CMMI processes, and Accounting Based Programs
 Leadership abilities, Team Player, Problem-solver, Attention to Detail, Organization, Self-
Starter, Fast Learner, Excellent Communication Skills
WORK EXPERIENCE
Project Manager/Business Analyst July 2014 – June 2015
TEAM ia Lexington, SC
 Worked closely with project managers, sales managers, developers, and customers to document
business requirements, technical requirements, and design application systems in an Agile
Methodology work environment
 Designed testing scenarios for application systems, tested the systems internally, documented
defects, coordinated with internal developers to deploy fixes for the defects, and assisted with
the deployments to the Client
 Completed multiple analysis and project documents and worked with developers testing
applications, providing feedback, and writing testing matrices
 Tested applications on the Client side, documented testing defects discovered by the Client, and
communicated issues to the internal development team to resolve and implement fixes
 Communicated with the Client on a daily basis to discuss issues, fixes, deployments, and testing
scenarios
 Proposed process improvements for improving efficiency and effectiveness of business
processes to ultimately improve performance based on CMMI (Capability Maturity Model
Integration) processes
 Proficient in the newly integrated ConnectWise system into TEAMia, and provided assistance to
multiple personnel on ConnectWise functionality
Project Specialist October 2012 – June 2014
Contractor for PGBA Systems/TRICARE Columbia, SC
 Designed Macros in Excel to initiate a process improvement to incorporate auditing procedures
into the Project Planning Matrix (PPM); implemented multiple process improvements
 Designed and implemented the Excel defect aging templates being used by TRICARE PMO;
Created defect trending graphs and tables from Quality Center and Project Schedule diagrams in
Visio to be presented to Sr. Management
 Completed training courses to gain certification on CMMI Level 3 Best Practices while working
in a CMMI Level 3 organization
 Worked closely with project managers, BSAs, Team Leads, and customers to document project
scope and gather business requirements and technical requirements in a Waterfall Methodology
environment
 Trained Project Leaders and Project Specialists to use Quality Center, Visio, Excel, and assisted
them with the functionality of Microsoft Office 2010 after TRICARE’s upgrade from Microsoft
Office 2007
 Designed project estimates and timelines to be presented to Sr. Management for budget
approval; Closely monitored the budget throughout the life of the project

2.  Communicated with impacted areas to receive weekly statuses on code and unit testing and to
compile the Project Implementation Plan
 Completed project management work products (Project Charter, Scope Document, Design
Document, Milestone Reviews, Data Management Audits, Implementation Document, Post
Implementation Document, Project Planning Matrix, Attributes Spreadsheet, Team Directories,
Meeting Agendas and Recaps, Project schedules (MS Project), and Visio diagrams) for the life
of the project
 Interacted with multiple stakeholders daily to maintain quality stakeholder involvement
Business Analyst/Technical Writer
M.C. Dean
October 2010 – August 2012
Stuttgart, Germany
 Created test plan documentation for Integrated Systems Engineering (ISE) based on logical
diagrams to include testing components for all equipment involved in the installations.
 Worked closely with engineers, SMEs, project managers, and customers to define business
requirements and technical requirements; evaluated systems being integrated within an
installation for project scheduling and test plan documentation purposes
 Created and maintained complex schedules and databases for tracking ISE project and engineer
progress using Excel and Access for reporting purposes; researched and developed cost
estimates for program budgeting
Business Systems Analyst
Scientific Research Corporation
June 2008 – December 2009
North Charleston, SC
 Maintained software baselines and Information Assurance Vulnerability Management (IAVM)
compliant postures using database applications to include Excel, Access, JTF-GNO, and OCRS
 Audited system configurations and reported discrepancies; Prepared, maintained, queried, and
analyzed advanced Access databases for reporting purposes
 Trained new personnel the processes, tools, and applications used by TSw SSA
 Provided programmatic support for Tactical Switching Software Support Activity (TSw SSA)
 Contributed to Continuous Process Improvement (CPI) efforts
Financial/Account Analyst
Rogers & Brown
November 2006 – May 2008
Charleston, SC
 Prepared and reviewed invoices; Researched and analyzed billing discrepancies
 Trained new personnel the processes and ERP system; interfaced with 20+ service providers
 Maintained complex accounts by querying, analyzing, balancing, reconciling, and researching
discrepancies using Excel, Access, and ERP system
Financial/Account Analyst
SC Department of Mental Health
May 2005 – August 2006
Columbia, SC
 Maintained complex accounts by querying, analyzing, balancing, reconciling, and researching
discrepancies using SAP, Excel, and Access
 Assisted higher grade technicians to transfer and reconcile to the recently acquired SAP system
 Trained new personnel on the SAP system to assist in reconciliation processes
EDUCATION
College of Charleston Charleston, SC
 BS in Accounting
PERSONAL
 DoD security clearance