Mark Cunningham has over 15 years of experience in banking and customer service roles. He is currently a Help Desk Coordinator at Bank of America in Tampa, FL where he resolves technical issues and tracks equipment shipments and schedules. Previously, he was a Senior Customer Support Specialist at Bank of America in Boston for 5 years where he resolved escalated account issues for over 500 banking centers per week. He also has experience in real estate sales and administrative coordination.