SharePoint - twelve critical success factors that aren't about technology
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Presentation by Nancy Goebel, Managing Director Digital Workplace Group, for the SharePoint for Internal Communications Conference of the Advanced Learning Institute, May 2014.
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SharePoint - twelve critical success factors that aren't about technology
- 1. SharePoint: 12 critical success factors that aren’t about the technology May 2014
- 5. Twitter: @DWG www.digitalworkplacegroup.com 5 “The vision of what SharePoint is for is not well articulated, leaving companies to figure this out for themselves. In turn, this can leave stakeholders feeling overwhelmed by the options and deployments that get little traction with users.” Digital Workplace Group, “The SharePoint 2013 intranet: An evaluation of SharePoint 2013” (July 2013)
- 6. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 6 Figures taken from AIIM survey, 2012
- 7. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 7 Figures taken from AIIM survey, 2012 PUBLISH 25% Publishing content
- 8. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 8 Figures taken from AIIM survey, 2012 PUBLISH 25% Publishing content 35% Managing documents
- 9. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 9 Figures taken from AIIM survey, 2012 PUBLISH 25% Publishing content 35% Managing documents 50% Team collaboration
- 10. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 10 Figures taken from AIIM survey, 2012 PUBLISH 25% Publishing content 35% Managing documents 50% Team collaboration GLUESTICK 25% Gluing systems together
- 11. Twitter: @DWG www.digitalworkplacegroup.com What is SharePoint being used for? 11 Figures taken from AIIM survey, 2012 PUBLISH 25% Publishing content 35% Managing documents 50% Team collaboration GLUESTICK 25% Gluing systems together Connecting people
- 12. Twitter: @DWG www.digitalworkplacegroup.com Common SharePoint challenges 12 18% Strategy 25% Adoption / Training 13% Governance 8% Integration / Customization 12% Development time 9% User Interface Figures taken from OpenText survey, 2011
- 13. Twitter: @DWG www.digitalworkplacegroup.com Common SharePoint challenges 13 18% Strategy 25% Adoption / Training 13% Governance 8% Integration / Customization 12% Development time 9% User Interface Figures taken from OpenText survey, 2011
- 14. Twitter: @DWG www.digitalworkplacegroup.com Common SharePoint challenges 14
- 15. Twitter: @DWG www.digitalworkplacegroup.com 15 Common SharePoint challenges Wiki BlogNewsfeed Sites My Site Document Libraries Discussion Boards Scorecard Dashboard Microblogging Task List My Tasks Expertise Search Hybrid Search Tags Company Feed Follow Community Presence Visio Ratings Governance Overwhelming functionality
- 16. Twitter: @DWG www.digitalworkplacegroup.com 16 Common SharePoint challenges Wiki BlogNewsfeed Sites My Site Document Libraries Discussion Boards Scorecard Dashboard Microblogging Task List My Tasks Expertise Search Hybrid Search Tags Company Feed Follow Community Presence Visio Ratings Governance Overwhelming functionality IT-driven
- 17. Twitter: @DWG www.digitalworkplacegroup.com 17 Wiki BlogNewsfeed Sites My Site Document Libraries Discussion Boards Scorecard Dashboard Microblogging Task List My Tasks Expertise Search Hybrid Search Tags Company Feed Follow Community Presence Visio Ratings Governance Overwhelming functionality Common SharePoint challenges IT-driven Complex user-interface (UI)
- 18. Twitter: @DWG www.digitalworkplacegroup.com 18 Checklist: 12 critical success factors for effective SharePoint implementations
- 19. Twitter: @DWG www.digitalworkplacegroup.com 19 Four lenses for SharePoint
- 20. Twitter: @DWG www.digitalworkplacegroup.com 20 Four lenses for SharePoint The bigger picture
- 21. Twitter: @DWG www.digitalworkplacegroup.com 21 Four lenses for SharePoint The bigger picture The smaller picture
- 22. Twitter: @DWG www.digitalworkplacegroup.com 22 Four lenses for SharePoint The bigger picture The smaller picture The stitched panoramic
- 23. Twitter: @DWG www.digitalworkplacegroup.com 23 Four lenses for SharePoint The bigger picture The smaller picture The portraitThe stitched panoramic
- 24. Twitter: @DWG www.digitalworkplacegroup.com 24 1. The bigger picture Knowing what’s going on across your organisation, and how SharePoint fits in
- 25. Twitter: @DWG www.digitalworkplacegroup.com 25 1. The bigger picture: Success factors
- 26. Twitter: @DWG www.digitalworkplacegroup.com 26 1. The bigger picture: Success factors Have a digital workplace strategy
- 27. Twitter: @DWG www.digitalworkplacegroup.com 27 1. The bigger picture: Success factors Have a digital workplace strategy Have a steering group
- 28. Twitter: @DWG www.digitalworkplacegroup.com 28 1. The bigger picture: Success factors Have a digital workplace strategy Have a steering group Integrate business and IT development teams
- 29. Twitter: @DWG www.digitalworkplacegroup.com 29 1. The bigger picture: Success factors Have a digital workplace strategy Have a steering group Integrate business and IT development teams Have a channel strategy
- 30. Twitter: @DWG www.digitalworkplacegroup.com 30 2. The smaller picture Knowing how people are working, and where SharePoint can provide support
- 31. Twitter: @DWG www.digitalworkplacegroup.com 31 2. The smaller picture: Success factors
- 32. Twitter: @DWG www.digitalworkplacegroup.com 32 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve
- 33. Twitter: @DWG www.digitalworkplacegroup.com 33 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality
- 34. Twitter: @DWG www.digitalworkplacegroup.com 34 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating
- 35. Twitter: @DWG www.digitalworkplacegroup.com 35 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating Set how people should use it early on through governance
- 36. Twitter: @DWG www.digitalworkplacegroup.com 36 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating Set how people should use it early on through governance
- 37. Twitter: @DWG www.digitalworkplacegroup.com 37 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating Set how people should use it early on through governance
- 38. Twitter: @DWG www.digitalworkplacegroup.com 38 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating Set how people should use it early on through governance
- 39. Twitter: @DWG www.digitalworkplacegroup.com 39 2. The smaller picture: Success factors Be clear about what problems you want SharePoint to solve Choose (and remove) functionality Understand how people are collaborating Set how people should use it early on through governance
- 40. Twitter: @DWG www.digitalworkplacegroup.com 40 3. The stitched panoramic Taking a phased approach to build for long-term success
- 41. Twitter: @DWG www.digitalworkplacegroup.com 41 3. The stitched panoramic: Success factors
- 42. Twitter: @DWG www.digitalworkplacegroup.com 42 3. The stitched panoramic: Success factors Approach SharePoint as an ongoing service, not a one-off project
- 43. Twitter: @DWG www.digitalworkplacegroup.com 43 3. The stitched panoramic: Success factors Approach SharePoint as an ongoing service, not a one-off project Don’t launch all functionality at once
- 44. Twitter: @DWG www.digitalworkplacegroup.com 44 3. The stitched panoramic: Success factors Approach SharePoint as an ongoing service, not a one-off project Don’t launch all functionality at once Use pilots, but keep them finite
- 45. Twitter: @DWG www.digitalworkplacegroup.com 45 4. The portrait Not losing sight of the people who are using SharePoint
- 46. Twitter: @DWG www.digitalworkplacegroup.com 46 4. The portrait: Success factors
- 47. Twitter: @DWG www.digitalworkplacegroup.com 47 4. The portrait: Success factors Focus on the people angle
- 48. Twitter: @DWG www.digitalworkplacegroup.com Checklist: 12 critical success factors for SharePoint implementations 48 The bigger picture: Digital workplace strategy Steering group Integrated business and IT development team Channel strategy The smaller picture: Clarity on what problems SharePoint will be solving Functionality selection and removal Insight into how people are collaborating Governance The stitched panoramic: Approached as an on-going programme Switched off low-value functionality Finite pilots The portrait: Focused on the people angle
- 49. Twitter: @DWG www.digitalworkplacegroup.com 49 Discussion What is your company using SharePoint for? Any additional challenges caused by SharePoint? Any other success factors that you’ve found work well?