Engage your users with 3 trends in successful intranets
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Tom Resing from Jive Software gave a presentation on engaging users with intranets. He discussed three trends in successful intranets: measuring engagement through metrics like costs and productivity, focusing search to reduce common pain points, and focusing on people by adding social and mobile capabilities. He emphasized the importance of engagement for outcomes like strategic alignment, productivity and employee satisfaction.
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Engage your users with 3 trends in successful intranets
- 1. Welcome To Engage Your Users with 3 Trends in Successful Intranets Speaker: Tom Resing, Jive Software Microsoft Press Author and SharePoint Microsoft Certified Master www.tomresing.com Twitter @resing Resingnet-website@yahoo.com #sharepointcincy2015 @SharePointCincy #SharePointCincy
- 3. Please visit the sponsors and thank them. Without them, we wouldn’t have a conference! #sharepointcincy2015 @SharePointCincy #SharePointCincy GOLD SPON SOR S EXH IB ITOR S PLATINUM SPONSOR
- 4. Open wireless access is available. See something remarkable? Tweet (#SharePointCincy) and share it during the session! Facebook User? Post your comments to our new Facebook Group Page. Just look for SharePoint Cincy. #sharepointcincy2015 @SharePointCincy #SharePointCincy
- 5. Tom Resing, Jive Software SharePoint MCM, Microsoft Press Author 4/24/2015 Engage Your Users with 3 Trends in Successful Intranets
- 6. Photo by Kheel Center, Cornell University - Creative Commons Attribution License https://www.flickr.com/photos/38445726@N04 Created with Haiku Deck
- 7. Photo by colemama - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/33901022@N00 Created with Haiku Deck
- 8. Photo by Adventures in Librarianship - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/8049886@N02 Created with Haiku Deck
- 9. Photo by bennylin0724 - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/78433558@N00 Created with Haiku Deck
- 10. Photo by kahunapulej - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/94937042@N00 Created with Haiku Deck
- 11. 2015 Tom Resing, Jive Software Page 11 Tom Resing 2x Past Microsoft Most Valuable Professional (MVP) Award Winner 2013, 2014
- 12. The leading provider of modern communication and collaboration solutions for business.
- 13. 2015 Tom Resing, Jive Software Page 13 Engagement Measuring Success Trends Resources My Contact Info Q&A Agenda
- 14. 2015 Tom Resing, Jive Software Page 14 What is Engagement? http://www.merriam-webster.com/dictionary/engaged
- 15. 2015 Tom Resing, Jive Software Page 15 Why does Engagement Matter? Engaged Employees are • More Productive • Stay Longer • Contribute More • Happier!
- 16. © 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 16 Increase Strategic Alignment of employees understand the organization’s strategy. of organizations successfully execute the strategy. of organizations have an agreed-upon strategy. 65% 14% 10% * Source: Forbes.com, “Strategy 101: It’s All About Alignment”
- 17. 2015 Tom Resing, Jive Software Page 17 How do we measure success?
- 18. 2015 Tom Resing, Jive Software Page 18 How do we measure success? Costs • Hard or Soft • $3 Million saved in outsourced help desk calls • $1 Million saved in license reduction
- 19. 2015 Tom Resing, Jive Software Page 19 How do we measure success? Productivity • Decrease problem resolution time • Reduce time to find expertise • Reduce time searching • Faster new hire onboarding
- 22. 2015 Tom Resing, Jive Software Page 22 Apply this trend
- 23. 2015 Tom Resing, Jive Software Page 23 Apply this trend Focus on Search Remove most common user pain
- 28. 2015 Tom Resing, Jive Software Page 28 Apply this trend
- 29. 2015 Tom Resing, Jive Software Page 29 Apply this trend Focus on People Add Social Intranet Tools Integrate Systems Use Analytics Make User Profiles Rich and Interesting
- 30. © 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 30 Devices of millennials want to work remote and 87% want to work on their own clock (Odesk study) 96%
- 31. • Apple App Store Launches2008 • 30 billion apps downloaded2012 • 1.4 million Apps on Android2014 http://en.wikipedia.org/wiki/Mobile_app
- 34. 2015 Tom Resing, Jive Software Page 34 •Responsive Web •Mobile Specific Web •Native Mobile Apps Portable Web
- 36. 2015 Tom Resing, Jive Software Page 36 Reference SharePoint 2013 Inside Out by Coventry, Shadravan, Resing + Wheeler Customer Engagement, Wikipedia The Engaged Leader and Groundswell by Charlene Li How Does the Amazon Recommendation Feature Work, stackoverflow.com
- 37. Tom Resing’s SharePoint Blog www.tomresing.com Email Resingnet-website@yahoo.com Twitter @resing Connect with Me
- 38. © 2015 Jive Software, Inc. All rights reserved | Jive ConfidentialJive is the leading provider of modern communication and collaboration solutions for business. For more information, visit www.jivesoftware.com
- 39. Remember to visit the exhibit hall. Get to know your user groups to find out about local activities and events in your area. #sharepointcincy2015 @SharePointCincy #SharePointCincy
- 40. Please visit the sponsors and express your thanks for their supporting this conference! #sharepointcincy2015 @SharePointCincy #SharePointCincy GOLD SPON SOR S EXH IB ITOR S PLATINUM SPONSOR
Editor's Notes
- We have an opportunity in front of us. As intranet communications professionals, we can provide a place for our leaders to engage with their internal audience. Engagement online is a different world than engagement in person. It offers more opportunity for connecting – across oceans, across departments, across hierarchy. And the consumer online space offers us experience and insight into where intranets are going.
- Here’s a scary thought. Will employers stop buying us computing equipment? Gartner thinks so. And in the near future. By 2017, half of employers will. We’ve got to prepare for that. And the movement goes beyond devices. With devices come mobile web browsers and apps. Consumer and business technology lines are blurring.
- Consumer technology is easy to use. If it wasn’t, we wouldn’t buy it. Inside businesses, technology is often pushed on employees by corporate policy. Is that engaging? – No way. If we want employees – and leaders - to come together, and engage in worthwile discussion and collaboration, we’ve got to make our intranet technologies EASY.
- And, more and more, consumer technologies are connected, to people and to systems, by default. Is your intranet connected? Are you connected to your co-workers? Because of your intranet or despite it? Intranets today are disconnected platforms and that’s not engaging.
- The 3rd major trend in successful, engaging intranets I’m seeing is portability. Can you access your intranet on your phone and tablets? Smart phones are engaging. I doubt we’d call them SMART if they weren’t. If you’re like me, you’ve probably spent almost as much time using your phone as a PC today. Maybe more, because I was working on your slides. If you want to engage your employees and leaders, take the intranet to where they work and live.
- I’m proud to work at Jive Software, a recognized leader in modern communication for business. Feel free to ask me more about it after the presentation.
- Have you ever found yourself working harder for an employer that cared what you thought and how to make you more effective at your job? Some of this seems like common sense. Make people happy and they’ll do more for you. This is kind of soft, I’ve got some stats for you on a related topic.
- One of the most common difficulties companies face in strategic planning is turning their vision into a reality. To transform your organization into the one you envision takes more than great strategy and implementation, it takes frequent communications, and reinforcing messages, of the strategy and its impact on specific roles/departments, Aligning everyone in your organization with your strategy is one of the most important things you can do beyond formulating and implementing great strategies. Alignment will make it much easier for your management team to push the organization in the direction you intend. Without good alignment with the strategy, every bit of forward motion will be a struggle. Furthermore, while 65% of organizations have a defined and agreed-upon strategy, only 14 % of employees understand the organization’s strategy. The results are devastating; with less than 10% of organizations able to successfully execute on the defined strategy. SOURCE: http://www.forbes.com/sites/larrymyler/2012/10/16/strategy-101-its-all-about-alignment/
- Costs For example, a pharmaceutical firm I'm familiar with saved $3 Million dollars in outsourced help desk calls through and IT Service portal Cost of training, support, development, infrastructure and licensing of intranet platforms Decrease in Email Increase Employee Productivity Successful self service portals will decrease problem resolution time Reduce time to find expertise Reduce time wasted searching for common information (holiday schedule, cafeteria menu, key company performance metrics) Faster new hire onboarding Adoption Time on site Pages per visit Home Page bounce rate Active Users Participating Users Increased employee engagement More connected employees Decrease in Turnover Impact How many people viewed the CEO's message? Liked it? Shared it? Commented on it? Who are the greatest influencers? Who isn't getting the message? Is there negative sentiment around a message?
- Costs For example, a pharmaceutical firm I'm familiar with saved $3 Million dollars in outsourced help desk calls through and IT Service portal Cost of training, support, development, infrastructure and licensing of intranet platforms Decrease in Email
- Increase Employee Productivity Successful self service portals will decrease problem resolution time Reduce time to find expertise Reduce time wasted searching for common information (holiday schedule, cafeteria menu, key company performance metrics) Faster new hire onboarding
- Currently over 13.4 million people work from home in America alone. 64% travel while working. Most employers know by now that every employee – regardless of where they live, work, or sit from day-to-day – needs equal access to resources, opportunities, and support services. That’s the reality of a managing a flexible and global workforce.
- We’ve had 7 years of Apps. The numbers are astronomical. No one could have predicted the power of that 2008 launch or the success of copy cats. Microsoft is trying to catch up. Word was one of the top apps on Apple’s store last year.