The document provides an overview of Liz Sundet's presentation on business analysis and the role of a business analyst. It discusses what a business analyst is according to IIBA, the types of questions a BA should ask, how BAs are involved in strategy, and techniques they can use including interviews, discovery, visioning, mind mapping, business process mapping, and innovation games. It also outlines skills needed for business analysis like analytical thinking, behavioral characteristics, business knowledge, communication skills, interaction skills, and tools/technology knowledge.

1. SharePoint
SuperHero:
The Business
Analyst
STLSPUG-June 2017
Presented by Liz Sundet

2. About Me
• Liz Sundet– Director of Business Relationship Management
• MVP, MBA, PMP, CBAP, CSM
• Musician: Dog Lover:
• Biker: “Throttles, not pedals”
• Email: lsundet@earthlink.net
• Follow on Twitter: @percusn
• Connect with me on LinkedIn
• http://www.linkedin.com/in/lizsundet/
• Blog: itsocialbutterfly.wordpress.com

4. http://www.iiba.org/
Certified Business
Analysis Professional™
(CBAP®)

5. Are you a Business Analyst?
IIBA Defines a BA as
anyone doing BA work
This can include any title
in the organization from
a janitor to a CEO as long
as they are doing the
work of a BA

7. True or False?
The first
question a BA
should ask is
WHY?

8. “A BA has a license
to ask anyone in the
organization any
question at any
time…
…but they need to
know how to ask it”
Bob Prentiss-

9. A Business Analyst is
involved in Strategy?
True or False?

10. IIBA:
Defines 4 tasks for
Strategy Analysis
From the BABOK v3
Knowledge Area

11. Junior
Business
Analyst
Business
Analyst
Business
Systems
Analyst
Sr. Business
Analyst
Principal
Analyst
Experience

12. Tactical
Strategic

13. True or False
A Business
Analyst can also
be a Project
Manager?

14. What does it take to
paint the room black?
Project Manager=
Time, Cost, Scope
BA= Why, Value

15. Scope Risk
Communication Stakeholders
Crossover areas to consider:

16. The Big Question?
Q: Can one person do both
Project Management and
Business Analysis on a
project?
A: Not on the same project

17. True or False?
A Business Analyst should gather requirements?

18. to bring together into one group, collection, or place
to bring together or assemble from various places,
sources, or people; collect gradually
to pick or harvest from its place of
growth or formation

20. Elicit or Elicitation:
to draw or bring out or forth;
educe; evoke

21. True or False
The IIBA recognizes
BA’s for their work as
developers, designers,
testers and teachers?

24. 50 Techniques from the IIBA

25. Interview
Discovery
Visioning

26. The Vision to see the future…
Define success for you on this
project.
What is the biggest problem the
organization is facing in terms of
being more productive?
What does the end result look
like?

27. MoSCoW:
• Must Have
• Should Have
• Could Have
• Won’t Have

29. Innovation Games
Sailboat/Speedboat

30. If I were a SuperHero…

31. MindMapping

32. Origins of Mind Mapping
1974

33. Guidelines Mind Map
www.kootation.com/art-mind-maps.html

34. Practice Makes
Perfect

35. Where to go on family vacation

37. What ways will
you use Mind
Mapping for
design or
deployment?

38. Yes…There’s an app for that

39. Business Process Mapping
Define SharePoint Workflow
Define Solution Elements
Start with an As-Is
End with a To-Be
Explain the change

40. We are faced with
processes every
day
From Driving to work
To Brushing your teeth
To Scheduling a vacation
40

41. The Basics
41
Boxes and Arrows
Activity 1 Activity 2

42. Common Elements
• Activities
• Decisions
• Events
• Flow
• Roles
• Swimlanes and
Pools
• Terminal Points
42
Start
(Terminal)
End
(Terminal)
Activities
Decision

43. Just like views in SharePoint…consider your
Stakeholders
43

45. Show Don’t Tell

47. Pinky: Egad Brain! I
wish I was as smart as
you.
Brain: I wish you
were as smart as a
tree stump, Pinky.
Some soft skills may
be needed before you
take over the world

48. http://www.iiba.org/Careers/Business-Analysis-Competency-Model.aspx

49. Analytical Thinking and
Problem Solving:
• Creative Thinking
• Decision Making
• Learning
• Problem Solving
• Systems Thinking
• Conceptual Thinking
• Visual Thinking

50. Behavioral
Characteristics:
• Ethical
• Accountable
• Trustworthy
• Organized
• Good Time
Management
• Adaptable

51. Business Knowledge:
• Business Acumen
• Industry Knowledge
• Organizational Knowledge
• Solution Knowledge
• Methodologies

52. Communications Skills:
• Verbal Communication
• Written Communication
• Non-Verbal Communication
• Listening

53. Interaction Skills:
• Facilitation
• Leadership
• Influencing
• Teamwork
• Negotiation
• Conflict Resolution
• Teaching

54. Tools and Technology:
• Office Productivity
• Business Analyst Tools
• Communications Tools

57. References:
• IIBA BABOK v3, c. 2015
• PMI PMBOK fourth edition,
c.2008
• MNSPUG, Innovation Games
Session with Sarah Haase, Sept,
2015
• Bob Prentiss, @BobtheBA
• Marvel Comics, DC Comics and all
those people that are real-life
superheroes!