SharePoint Saturday UK - Measuring the Intangible, SharePoint ROI.
Ant Clay talks about how you can measure the seemingly intangible value of the social features of Microsoft SharePoint 2010.
Dealing with Performance in SharePoint Server - SPSVancouverJason Warren
SharePoint is slow. Pages take ages to load. The throbber spins forever. "Working on it..." becomes the SharePoint motto.
How can you tell if your SharePoint farm is under-performing? Why is it slow? What can you do to improve SharePoint's performance?
In this talk we'll look at tools available to SharePoint and IT administrators to help them assess the performance of their SharePoint farm to come up with a plan for improvement.
Top 8 things you didn’t know SharePoint could do: Turbocharging your SharePoi...Emagination ®
To survive and grow in today’s competitive world, organizations need to gain better control and insight over their content, streamline their business processes, and access and shared information. They need a platform which has capabilities, like application extensibility and interoperability. Microsoft Office SharePoint Server offers all these features. This is tied with Microsoft .Net technology and seamlessly integrates with SQL Server.
During this webinar we will describe the Top 8 Things which SharePoint can do to turbocharge your business, which you may not know. We will talk about Outlook Calendar Integration, Out Of the Box Reports, Workflow, Mysites, Forms, Alerts, Custom Search Presentation. Also we will show how to custom design any website which may look entirely different than typical SharePoint sites.
10 AWESOME Things We've Done With SharePointRegroove
itgroove's Colin Phillips shares the top ten awesome features that itgroove has customized SharePoint to do. Look forward to a few “ooh and ahh’s” and a “SharePoint can do that?!” or two.
Who is Colin Phillips?
Colin is a SharePoint MVP and Consultant with itgroove. He is a graduate of the University of Victoria and has over 14 years’ experience in both software development and IT infrastructure. His background working at both small and large companies (including 5 years working with BI at Cognos - now IBM) has given him a wealth of knowledge. Among Colin’s areas of experience include SharePoint, business intelligence, workflow, VMware, JavaScript, and many more. Check out Colin's blog at mmman.itgroove.net
Come to this session to learn all about how to get started with SharePoint Designer workflows. During this session we will start with creating an easy workflow to archive documents, and we will also create a workflow for Time Off Request with integration with a SharePoint List.
LearnCome to this session to learn all about how to get started with SharePoint Designer workflows. During this session we will start with creating an easy workflow to archive documents, and we will also create a workflow for Time Off Request with integration with a SharePoint List.
Learn how easy it is to automate processes by using SharePoint Designer workflows. how easy it is to automate processes by using SharePoint Designer workflows.
This is a deck I presented at SharePoint Saturday Chicago Suburbs, on March 19, 2016. I explain the roles that an Office 365 Administrator is expected to play and offer advice on best practices.
Dealing with Performance in SharePoint Server - SPSVancouverJason Warren
SharePoint is slow. Pages take ages to load. The throbber spins forever. "Working on it..." becomes the SharePoint motto.
How can you tell if your SharePoint farm is under-performing? Why is it slow? What can you do to improve SharePoint's performance?
In this talk we'll look at tools available to SharePoint and IT administrators to help them assess the performance of their SharePoint farm to come up with a plan for improvement.
Top 8 things you didn’t know SharePoint could do: Turbocharging your SharePoi...Emagination ®
To survive and grow in today’s competitive world, organizations need to gain better control and insight over their content, streamline their business processes, and access and shared information. They need a platform which has capabilities, like application extensibility and interoperability. Microsoft Office SharePoint Server offers all these features. This is tied with Microsoft .Net technology and seamlessly integrates with SQL Server.
During this webinar we will describe the Top 8 Things which SharePoint can do to turbocharge your business, which you may not know. We will talk about Outlook Calendar Integration, Out Of the Box Reports, Workflow, Mysites, Forms, Alerts, Custom Search Presentation. Also we will show how to custom design any website which may look entirely different than typical SharePoint sites.
10 AWESOME Things We've Done With SharePointRegroove
itgroove's Colin Phillips shares the top ten awesome features that itgroove has customized SharePoint to do. Look forward to a few “ooh and ahh’s” and a “SharePoint can do that?!” or two.
Who is Colin Phillips?
Colin is a SharePoint MVP and Consultant with itgroove. He is a graduate of the University of Victoria and has over 14 years’ experience in both software development and IT infrastructure. His background working at both small and large companies (including 5 years working with BI at Cognos - now IBM) has given him a wealth of knowledge. Among Colin’s areas of experience include SharePoint, business intelligence, workflow, VMware, JavaScript, and many more. Check out Colin's blog at mmman.itgroove.net
Come to this session to learn all about how to get started with SharePoint Designer workflows. During this session we will start with creating an easy workflow to archive documents, and we will also create a workflow for Time Off Request with integration with a SharePoint List.
LearnCome to this session to learn all about how to get started with SharePoint Designer workflows. During this session we will start with creating an easy workflow to archive documents, and we will also create a workflow for Time Off Request with integration with a SharePoint List.
Learn how easy it is to automate processes by using SharePoint Designer workflows. how easy it is to automate processes by using SharePoint Designer workflows.
This is a deck I presented at SharePoint Saturday Chicago Suburbs, on March 19, 2016. I explain the roles that an Office 365 Administrator is expected to play and offer advice on best practices.
Manual for eq damage evaluation by usa femaBhim Upadhyaya
This manual may be useful for Nepal's engineers for evaluation of damage done by EQ. This is basic manual prepared by USA Federal Emergency Management Agency.
Manual for eq damage evaluation by usa femaBhim Upadhyaya
This manual may be useful for Nepal's engineers for evaluation of damage done by EQ. This is basic manual prepared by USA Federal Emergency Management Agency.
Don't Suck at SharePoint - Avoid the common mistakesBenjamin Niaulin
Recording: http://bit.ly/SeyVK8
How do you avoid the most common mistakes when using SharePoint, if you've never used it before?
What makes SharePoint so popular is also its worse enemy, it's easy to use. As a platform, it allows you to build whatever you want to help the organization. But for it to be successful, you need to avoid the common mistakes made.
As a consultant, I have unfortunately had a lot of experience seeing or even doing some of the things in SharePoint that lead to utter chaos or disaster. That's why I would like to share them with you this time, show you how to not suck at SharePoint.
In this webinar we'll discuss:
-A brief overview of SharePoint as a platform
-Common scenarios SharePoint is used for
-Things that have miserably failed
-Bad architecture
-Solutions and Best Practices when starting
The presentation will give people an overall picture of Lotus Notes transition to Office 365. It's not just a "getting started" guidance but also a handbook for those who are planning for Microsoft Cloud transformation.
SharePoint Modern Support and AssistanceTom Resing
Slides from my presentation at SharePoint Fest Seattle 2016. Includes results of audience polls on how their organizations consume help about SharePoint and Office 365.
Is SharePoint 2010 the panacea to the shortcomings & difficulties we had with...Randy Perkins-Smart
After years of struggling with Lotus Notes and Office 2003, in 2007 a document centric organisation decided to deploy SharePoint 2007 and Office 2007. Their hope:
• To standardise office templates
• create and deploy over 20 content types (across multiple site collections)
• use workflow to automate document reviews and approval process
• ensure that metadata was adhered to
• provide an enterprise search platform to staff
This presentation explains the real life difficulties and successes they had. For example should they develop custom code or buy third party products to cover the functionality gap? Should they spend money on automating tasks or let the users continue doing some tasks manually? But ultimately the aim is to answer if SharePoint 2010 is panacea to their SharePoint 2007 difficulties?
Share Point Governance: 10 Steps to Successful Deployment by Joel Oleson Bes...Joel Oleson
Best of SharePoint Conference break out session on 10 Steps to successful deployment. This deck is focused on avoiding failed deployments and what is most important in to ensure successful deployments.
This was my presentation at SharePoint Saturday on Achieving Effective Buy In, Maintaining it, How to Execute Effective Governance, and Implementation Strategies/User Adoption.
SharePoint 2010 Failed Deployments en English y Español. 10 Pasos Para una Im...Joel Oleson
From 10 Failed Deployments we'll learn 10 Steps to Successful Deployments. This session was delivered in Mexico City at the SharePoint Seminaro.
The Slides are in English
10 Pasos Para una Implementacion Exitosa de SharePoint 2010
Estas diapositivas estan en espa
A look at the reasons people are deploying SharePoint, the biases they have and things you should consider and be aware of.
Covering People, Technology and Business views.
Using Innovation Games® to really understand what’s the most important thing to do in your SharePoint projects. This slide deck details where serious games fit, how they differ from gamification and how using these techniques you really get to understand what the most important things to do are in your SharePoint Projects.
SharePoint Business Value - A Model behind the Madness21apps
Presented at SharePoint Saturday EMEA Online.
A presentation by Ant Clay of 21apps about the challenges of SharePoint projects in a business context and a walk through a model developed by 21apps to deliver SharePoint Business Value.
SharePoint App Store - itunes for your business21apps
The SharePoint App Store and how business should consider how the impact of this within their organisation.
This is a non technical presentation and will also be available as a web cast from the SPSEMEA Online Event in Jan 2011
A presentation about shifting mindsets from delivering SharePoint projects based on requirements to delivering Business Projects based upon business value and outcomes.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
14. An engaged workforce has 2.6 *
earnings per share growth rate
CodeCamp / SharePoint Saturday, March 26th 2011
15. Failing to engage employees: $300
Billion in wasted productivity
CodeCamp / SharePoint Saturday, March 26th 2011
16. ..average employee spends less than two-
and-a-half days per week actually doing
their job.
The rest of the time is spent navigating a
virtual forest of information.
CodeCamp / SharePoint Saturday, March 26th 2011
21. Measurement fact
“Not everything that can be counted
counts, and not everything that counts
can be counted.”
“Hard things to measure are the ones
you probably should be measuring!”
CodeCamp / SharePoint Saturday, March 26th 2011
22. Measure… what?
CodeCamp / SharePoint Saturday, March 26th 2011
23. Reduction
in email
Work / Life
Balance
CodeCamp / SharePoint Saturday, March 26th 2011
24. Up & to the right = #WIN ?
CodeCamp / SharePoint Saturday, March 26th 2011
63. “The greatest challenge has to do with
making technologists sufficiently user-
like - getting them to stop thinking in
terms of bells and whistles and
elaborate functionality, and to start
thinking instead about busy users with
short attention spans who need to get
something done, and who can always
reach for email.”
- Andrew McAfee
CodeCamp / SharePoint Saturday, March 26th 2011
64. Any Questions
CodeCamp / SharePoint Saturday, March 26th 2011
65. Thanks for your
time & attention
www.21apps.com
@AndrewWoody #spsuk #rwsbs
[twitter] Measuring the Intangible, SharePoint Social ROI session about to start [/twitter]
Talk briefly about my role and 21apps
What’s the most intangible set of features in SharePoint…. Ask the audience…Social FeaturesSocial is people based
Ask the audience why we should measure at all?
Well not directly… ROI = [ (Gain – Cost) / (Cost) ] *100I want to talk about the really tricky bit of that equation ‘GAIN’
Let’s start with what I think is a key problem with SharePoint generally, but especially when it’s a Social ProjectCelery contains 6 calories. But the mere act of digesting said stalk burns more like 10 calories, resulting in a negative caloric intake.This is like spending lots of time and effort, licenses, hardware and project time and money, but not delivering anything the business needs¾ of SharePoint projects I was aware of over the past 5 years DID NOT deliver true Business ValueNEGATIVE ROI[twitter] Talking about ‘The Celery Effect’ [/twitter]
SharePoint projects are people projects; therefore they are inherently squishy and hard to figure out!But let’s face it they’re more tangible and less squishy than say…[twitter] SharePoint projects are PEOPLE projects [/twitter]
B.O.B (Monster vs Aliens)…So we have some structure, some ideas, ‘good practice’, some avenues to pursue and some ways that we can measure if we really try!Let’s 1st have a chat about why Social is such a big deal because that indicates why its apparently so hard to measure[twitter] SharePoint isn’t as squishy as B.O.B (Monsters vs Aliens) [/twitter]
Cynefin framework – Dave SnowdenExchange projects are ComplicatedSharePoint projects are Complex – Why, because you don’t know that you will make progress towards your goal until you’ve done something (i.e. delivered some features for users to use)[twitter] SharePoint is COMPLEX in the Cynefin framework [/twitter]
Social Media Today stated in a recent article on ‘benefit measures’ of internal social media thatThe business value (ROI) of internal social media networks depends on how effectively the social media tools help drive:Enhanced employee engagementStreamlined operationsBetter, faster innovation[twitter] Going through some ‘social’ facts [/twitter]
Social Media Today stated in a recent article on ‘benefit measures’ of internal social media thatThe business value (ROI) of internal social media networks depends on how effectively the social media tools help drive:Enhanced employee engagementStreamlined operationsBetter, faster innovation
Social Media Today stated in a recent article on ‘benefit measures’ of internal social media thatThe business value (ROI) of internal social media networks depends on how effectively the social media tools help drive:Enhanced employee engagementStreamlined operationsBetter, faster innovation
Social Media Today stated in a recent article on ‘benefit measures’ of internal social media thatThe business value (ROI) of internal social media networks depends on how effectively the social media tools help drive:Enhanced employee engagementStreamlined operationsBetter, faster innovation
Gallup Study identified:
Gallup Study identified:
New Zealand Article22 October 2010 http://www.stuff.co.nz/business/opinion/4264080/Enough-already-information-overload[twitter] Avg. employee spends less than 2.5 days/week doing their real job [/twitter]
Organisational changesMoving from Command and Control organisations.Value isn’t something that’s generated at the top and taken by the guys at the bottom…
David Weinberger stated in the Book ‘ClueTrain Manifesto’ in 1999 "hyperlinks subvert hierarchies – This is now finally happeningHow many of you “get things done” by who you know and not “the formal process”??Connected to people, knowing peoples skills etc All Social activities[twitter] Referencing the book - ClueTrain Manifesto – Hyperlinks subvert hierarchies //@mattgroves [/twitter]
Whether we like it or not we are all in a VERY competitive global marketplace
So that is why for most businesses who have SharePoint, social features absolutely make sense. But how do we know that in our organisation our SharePoint project that’s deploying Social Features is actually making a difference?We know it should but is it really? Is it enough? Is our progress in the right direction? Are we delivering value
[twitter] Measurement facts by the Einstein & @AndrewWoody [/twitter]
Social Features:What do we want to measure?How are we going to measure it?[twitter] What should we measure in a SharePoint Social features based project? [/twitter]
List out a set of Social Feature Based metrics… some are vanity ones
So if our metrics are ‘up and to the right’ that’s a win yes?Audience, what do they think?[twitter] If your metrics are ‘Up & to the Right’ is that always a good thing? [/twitter]
Why would we think that? Is that really true?No I don’t think it is…I think metrics on their own can be very very misleading
Let me take you away from the SharePoint World!Taken from the book ‘The Lean Start-Up’ by Eric RiesWe will focus on one key aspect for this talk – ‘Innovation Accounting’.3 learning milestonesIn the book it talks about ‘ Innovation Accounting’ and that’s what we at 21apps use to drive our business and to ensure we deliver maximum value from our SharePoint projects.[twitter] Talking about ‘The Lean Startup’ by @ericries[/twitter] [twitter] Specifically how Innovation Accounting can be used in SharePoint projects! [/twitter]
Baseline – where are we and where we going?
2. Tune the engine – build the solution, iterations, continuous improvement, measurement and insights testing our baseline assumptions
3. Pivot or Persevere – Making progress then continue, not making progress then Pivot (Watch for Vanity Metrics)
In the book it talks about ‘ Innovation Accounting’ and that’s what we at 21apps use to drive our business and to ensure we deliver maximum value from our SharePoint projects.Assumption is where we are going / what we are trying to achieveMetric is how we would measure that progress (not a Vanity metric)Experiment – Is what we will build to test the assumption[twitter] How does Innovation Accounting really work? [/twitter]
Baseline – where are we and where we going?[twitter] Innovation Accounting in SharePoint projects – Have an awesome baseline! Boom, how low can we go…[/twitter]
Reference the book… Simon Sinek – ‘Start with Why’Why are we doing this project, why SharePoint Social Features?Has to be to ‘Make a Positive Difference’No platitudes[twitter] Referencing Simon Sinek’s book ‘Start with Why’[/twitter]
Humffrom Nick Jnr.Book - “Built to Last: Successful Habits of Visionary Companies” by James Collins and Jerry PorrasExplain BHAG – There needs to be a bold, big reason (no platitudes) for doing the project that the SharePoint project team can believe in[twitter] Humf, Big Hairy Audacious Goals and NO Platitiudes [/twitter]
Where are we today? (Social Focus)Good or bad, it’s reality
2. Tune the engine – build the solution, iterations, continuous improvement, measurement and insights testing our baseline assumptions[twitter] Tune the Engine – Continuous delivery, adaptive organisations, measurements & insights [/twitter]
This is project delivery... But we must remember to:Iterate, Agile, small projects with clear actionable business outcomes Not talking year long cycles or quarters or even months but weeks and daysContinuous improvementAdaptive organisation
Measure
Vanity metrics.Is what your measuring and the results your seeing because of something you have just done (cause and effect) or because of: ‘old momentum’‘external factors‘[twitter] Innovation Accounting in SharePoint projects - Beware of Vanity Metrics [/twitter]
Is what you have learnt (feedback and measurement) taking you towards your goals / Your original Assumptions?[twitter] Innovation Accounting in SharePoint projects – Validated learning [/twitter]
3. Pivot or Persevere – Making progress then continue, not making progress then Pivot (Watch for Vanity Metrics)Detail on next slide[twitter] Innovation Accounting in SharePoint projects – Once measured, ‘Pivot or Persevere’ [/twitter]
Don’t just buildDon’t just measureYou need to do something with those metrics…Be proactive[twitter] Innovation Accounting in SharePoint projects – Get off your ass, don’t be lazy [/twitter]
Pivot or PersevereAre we making progress towards our Big Hairy Audacious Goal?If we are great, if we aren’t then Pivot – based upon what we have learnt start another iteration of the project (sprint) based on new assumptions of how we will reach our goal.
So what tools are there around for measuring these intangibles?[twitter] Tools to measure intangibles in SharePoint Social projects [/twitter]
Use both![twitter] Use both Quantitative and Qualitative tools to measure SharePoint Social [/twitter]
What do they think? End-users, stakeholders, how’s the support call volumes? What’s the vibe in the organisation?Get out of the IT team and into the business.. Open your eyes[twitter] Tools to measure intangibles in SharePoint Social projects – End Users [/twitter]
Site trafficSearch metricsBad behaviours still happening (email use, folders, phone calls, file server etc)A/B Split Testing – Use Audiences to achieve thisWhat else?[twitter] Tools to measure intangibles in SharePoint Social projects – SharePoint Metrics [/twitter]
Draw OutVision +ve Change Business Outcomes Social features Project GoalProgress towards your business goalsHow does the delivery of social features meet our project goals, how does that meet the programme goals how does that meet our organisational vision and strategy?[twitter] Tools to measure intangibles in SharePoint Social projects – Goal Alignment [/twitter]
[twitter] Tools to measure intangibles in SharePoint Social projects – Kapitola Pathways [/twitter]
Should you trust this… I think so.Shouldn’t be relied upon but shouldn’t be discarded[twitter] Tools to measure intangibles in SharePoint Social projects – Your Gut Feel [/twitter]
Then show that everything in Delivery AND Realisation must be traced back to support Vision & Outcomes[twitter] Tools to measure intangibles in SharePoint Social projects – 21shift model[/twitter]
If you’re hitting challenges, maybe try using the ‘5 whys technique’TaiichiOhno – The Five Why’s?Toyota Production System / Lean ManufacturingAsk why 5 times of an issue or challenge and you will get to the root cause, usually not a systemic problem, more likely to be a ‘human’ issue.[twitter] Tools to measure intangibles in SharePoint Social projects – TaiichiOhno’s 5 Whys [/twitter]
Storytelling:Get end users to tell you stories, listen for stories (water-cooler, meetingsetc)1. This is what the future looks like2. I did these things and this was the result (£, efficiencies etc)Anecdotes… Gather, store, analyseBook: The Leader’s Guide To Storytelling - By Stephen Denning[twitter] Tools to measure intangibles in SharePoint Social projects – Storytelling (my favourite) [/twitter] [twitter] Book: The Leader’s Guide To Storytelling - By Stephen Denning [/twitter]
Innovation Games – born out of market research:Customer insights, product development, customer engagement, prioritisation[twitter] Tools to measure intangibles in SharePoint Social projects – Innovation Games (See our next session!) #InnovGames [/twitter] [twitter] Book: Innovation Games - By Luke Hohmann [/twitter]
Where do we go now? What can we do..
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere[twitter] Measuring the intangible, SharePoint Social ROI – 6 ingredients in the recipe for success![/twitter]
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes) not technical featuresRule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Rule #1 – Start with ‘Why?’Rule #2 – BHAGRule #3 – Base-line (measurable business outcomes)Rule #4 – Tune the Engine -> Continuously improve -> on-going agile projects -> Measure & gain validated learningRule #5 – Beware ‘vanity metrics’Rule #6 - Pivot or persevere
Final point is that IMHO this process (SharePoint Social projects) is infinite…Have to be making progress towards the goals (What and Why) but organisations change, tech maturity evolves, the process is ongoing.[twitter] SharePoint Social projects – Expect this to be an infinite journey towards your goals [/twitter]
[twitter] Andrew McAfee Quote - start thinking abt busy users with short attention who need 2 GTD & can always reach for email.” [/twitter]
Any further questions?[twitter] That was ‘Measuring the Intangible, SharePoint Social ROI session’. Thank you all[/twitter]
[twitter] Don’t forget to come to 21apps next session - SharePoint ‘Innovation Games’ Workshop #spsuk38 [/twitter]