Download as PDF, PPTX
Uploaded byMatthew W. Bowers
SharePoint Saturday Omaha 2017
The document discusses the role of SharePoint in digital transformation, highlighting its potential for driving change but questioning its current effectiveness due to commoditization. It emphasizes the confusion surrounding digital transformation, including its definitions, responsibilities, and implementation challenges. The author argues for a strategic approach focused on customer engagement, employee empowerment, and optimized operations to harness true digital transformation.
More Related Content
![[Slides] Digital Transformation, with Brian Solis](https://cdn.slidesharecdn.com/ss_thumbnails/slidesdigitaltransformationbriansolis-140429142804-phpapp01-thumbnail.jpg?width=640&height=640&fit=bounds)
Similar to SharePoint Saturday Omaha 2017
SharePoint Saturday Omaha 2017
- 1. SharePoint and DigitalTransformation Is SharePoint Still Transformative? Matthew W. Bowers, Partner mbowers@mailctp.com https://www.linkedin.com/in/matthew-w-bowers-ab8a932 5th Annual SharePoint Saturday Omaha, NE
- 2.
- 3. About Me • Variedbackground and multiple careers • Technology woven throughout • 12 years US Naval Service (Chief Petty Officer) • BS Allied Health Sciences • MA Counseling • 7 years as a Therapist in a corrections setting • Started working in technology in the Navy and through my corrections career • Started IT as a DBASEIII Plus developer • 12 Years CIO experience in mid market / mid size company • Broad and deep technical background • Multiple IT and technology certifications across multiple technology areas and stacks • Much more BS • 10 years as a Business Solutions consultant 3
- 4. Questions • How manyof you are confused by the term digital transformation?
- 5. Questions • How manyof you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project?
- 6. Questions • How manyof you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project?
- 7. Questions • How manyof you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project? • How many of you think digital transformation is primarily the responsibility of IT or the CIO?
- 8. Questions • How manyof you are confused by the term digital transformation? • How many of you are engaged in or looking to engage in a digital transformation project? • How many of you have defined the objectives for a digital transformation project? • How many of you think digital transformation is primarily the responsibility of IT or the CIO? • How many of you think that digital transformation is achieved through deploying a new, responsive, mobile first web site?
- 9. Digital Transformation ISCONFUSING!
- 10. Digital Transformation The term‘digital transformation’ has been used to describe anything from creating a fully responsive mobile website….to developing a social media strategy, but in reality, true transformation needs to involve much more than just the end product. https://www.marketingweek.com/2016/04/14/what-does-digital-transformation-really-mean/
- 11. Digital Transformation So WHYis it Confusing?
- 12. Digital Transformation isConfusing – What Exactly Is It? Business Innovation Digital Strategy Disruptive Innovation Disruptive Technologies Business Innovation User Experience Digital Marketing Digital Experience Digital Disruption
- 13. Digital Transformation isConfusing – Who Drives It? Executive Suite Operations Finance EmployeesMarketing Human Resources IT Sales
- 14. Digital Transformation isConfusing – Who is Responsible? CEO CTO CEO CLO COO CDO CFO CMO CIO
- 15. Digital Transformation isConfusing – So Many Voices
- 16. Digital Transformation isConfusing - So Many Decisions Do we need new technology? What is the ROI? What technologies do we need? Who is driving it? Do we need to start over? How much will it cost? Who can help us? How do we get started? How long will it take? When do we start? Should we wait?
- 17. Digital Transformation • CapGeminiConsulting was one of the first to come up with the concept of digital transformation; as well as using the term, and a digital transformation framework. • They did so in collaboration with the ‘MIT Center for Digital Business‘ during a three-year study which defined an effective digital transformation program as one that looked at the what and the how. http://www.i-scoop.eu/digital-transformation/
- 18. Digital Transformation Framework:CapGemini Consulting and MIT Center for Digital Business
- 19. Digital Transformation Digital transformationis the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way. http://www.i-scoop.eu/digital-transformation/
- 20. Digital Transformation “To beclear, investing in technology to stay current or ahead of the curve isn't the same thing. Pretty much every company is putting money into new tools, platforms, and services. And, doing so is a matter of becoming tech-enabled, which doesn’t mean companies are actually changing to compete in a digital economy. With digital transformation, however, technology is driven by purpose, and that purpose is meant to reshape business.” (emphasis mine) I define it this way... The realignment of, or new investment in, technology, business models, and processes to more effectively compete in an ever-changing digital economy. Brian Solis, Principal Analyst, Altimeter Group
- 21. Digital Transformation • “Doing”digital and “being” digitally are two very different things. While almost any organization can do the former, only those that focus on customer experience, process design and a unified (“non- siloed”) operating model can achieve the latter. • By 2018, for example, IDC predicts that one-third of leading companies in virtually every industry will be disrupted if not displaced by digitally superior competitors. Knowing this, two-thirds of leading CEOs have already made digital transformation the center of their focus
- 22. Digital transformation hingeson four imperatives Engage your customers Empower your employees Optimize your operations Transform your products Systems of Intelligence
- 23.
- 24. Myths vs. Facts MythReality Digital is primarily about the customer experience Huge opportunities exist also in effeciency, productivity and employee leverage Digital primarily matters only to technology or B2C companies Opportunities exist in ALL industries, NO exceptions Let a thousand flowers bloom; bottom up activity is the right way to change Digital transformation must be led from the top If we do enough digital initiatives we will get there Transformation management intensity is more important for driving overall performance Digital transformation will happen despite our IT Business / IT relationships are key, and in many companies they must be improved Digital transforamtion approaches are different for every industry and company Digital leaders exhibit a common DNA In our industry, we can wait and see how digital develops There are digital leaders outperforming their peers in every industry today http://www.i-scoop.eu/digital-transformation/
- 25. SharePoint as aTransformer
- 26. SharePoint As Transformer Iwas recently asked at another presentation, where I was speaking on technology in general, “is SharePoint truly transformative? Or, has it become so commoditized and ubiquitous that is no longer capable of driving transformative change”.
- 27. SharePoint As Transformer Myanswer was…. It depends!
- 28. WHY DO INTRANETSFAIL?
- 29. WHY DO INTRANETSFAIL? • Lack of end user adoption • No end user stakeholder involvement • Lack of fresh content • “Stale” content inhibits end user interest/use • No compelling reason to come back • Does not add value for the employee • Does not help them to do their job or make them more productive • Inflexible • Does not easily support organizational/process change • Does not easily support work “on the go”
- 30. WHAT DO THEBEST INTRANETS DO?
- 31. WHAT DO THEBEST INTRANETS DO? • Helps them get their job done! • Improves Productivity • Empowers users • Enables users • Engages users • Ideally, should be the one and only place they need to go to to do their job (submit expense claims, submit vacation request, view benefits, view payroll information, view 401K info, schedule travel, make travel arrangements)
- 32. Employee Engagement US EmployeeEngagement, 2013 vs. 2014 % Employees 2013 2014 Engaged 29.6 31.5 Not Engaged 51.5 51 Actively DISengaged 18.8 17 Gallup - 2016
- 33. Employee Engagement • Gallupestimates that actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year. • Companies with low engagement scores earn an operating income 32.7 percent lower than companies with more engaged employees. • Similarly, companies with a highly engaged workforce experience a 19.2 percent growth in operating income over a 12-month period.
- 34. Employee Engagement •In anarticle published by Jonathan Pont, the most-engaged workplaces experienced the following performance metrics: •2X higher customer loyalty •2X higher productivity •2X lower turnover
- 35. The Digital Workplace or NOTyour granddaddy’s Intranet!
- 36.
- 37.
- 38.
- 40. Responsive Client Sites Whatis Responsive Design?
- 41. Desktops & LaptopsTabletsSmart Phones Touch Friendly
- 42.
- 43.
- 44. Desktops & LaptopsTabletsSmart Phones Full Off-Canvas Navigation
- 45. Desktops & LaptopsTabletsSmart Phones
- 46.
- 50.
- 51.
- 52.