1. Luana V. Baker
E: LVBaker83@Gmail.com
M: 646-249-7519 • Brooklyn, NY 11234
linkedin.com/pub/luana-baker
Meticulous Administrative Assistant with 13 years of experience. Efficient, customer service oriented and skilled in tackling
administrative and patient – oriented tasks with a strong sense of urgency and thrives in a fast –paced setting. Core
Competencies include:
Patient Advocate • Time Management • Quality Focus • Professionalism • Medical Teamwork • Attention to Detail • Patient
Services • Productivity • Telephone Skills • Customer Focus • Supply Management • Listening • Strategic Planning • Quite
committee • Infection control
PROFESSIONAL EXPERIENCE
New York Presbyterian • New York, NY • 2003- Present
Meets deadlines and delivers superior performance to exceed expectations. Applies strong analytical skills and knowledge to find
simple solutions to complex problems; a mediator between patient, family, care givers and heath care providers.
Unit Assistant Secretary
Maintain patient confidence and protect hospital operations by keeping information confidential. Contribute to team effort by
accomplishing related results as needed and maintain a safe and clean work environment by complying with procedures, rules,
and regulations; an advocate to patient and family in time of need. Expedite and find solutions to complex situations and issues in
a fast-paced and learning environment. Serve and protect the hospital community by adhering to professional standards, hospital
policies and procedures, federal, state and local requirements, and JCAHO standards. Welcome visitors, greet patients and
families upon admission and rounds, in person or on the telephone, designating and delegating, maintaining communication
between departments and unit.
 Organize patient chart, conduct rounds and transcribe patient orders.
 Manage various office duties, schedule appropriate appointments and very organized.
 Maintain unit supplies, budgeting and inventory control.
 Address patient care needs, capable of multitasking in a fast paced environment, prioritize and direct patient care flow.
 Serve as the primary center of communication among departments, floor units and organizations within the hospital.
 Team and collaborate with the Infection control and Quite committees to make patient experience, care and safety a
priority.
 Dynamic team player; use interpersonal skills in performing job duties that require interactions with patients.
EDUCATION
Associates in Applied Science (AAS), in Management/ Business Administration
KINGSBOROUGH COMMUNITY COLLEGE ∙ Brooklyn, NY ∙ 2003
TECHNICAL SKILLS
Proficient in Teletracking • Eclipsys XA • Eagle • Sentact • Emergin Orchestrator • Microsoft Word • Outlook • Patient
focused Care • highly dependable and Excellent bedside manner.