1. 09/2014 to 07/2015
Graham, NC
02/2012 to 09/2014
Graham, NC
SHANNA SEARCY
Career Focus
Detail-oriented professional with excellent problem solving skills and out of the box, linear
thinking. Customer Service oriented, self-starter with strong communication skills who easily
adapts to changing demands.
Well rounded in different fields of work including medical and pharmaceutical studies,
construction, manufacturing, real estate and property management.
Summary of Skills
Results Oriented
Project management
Process development
Account Management
Accounts Payable/Receivable
Payroll
Excel Proficient
Experienced in Microsoft
Client Relations
Lead Development
Creative Problem Solving
Conflict resolution
Customer Service
CRM Systems
Multi-Task Management
Outlook Proficient
Professional Experience
Senior Portfolio Manager
Compass Property Services
Responsible for managing an ongoing inventory of over $12 million in non performing real
estate for clients throughout NC and SC.
Maintained 150 properties throughout foreclosure and resale process.
Kept portfolio sales within targets of 20% turn rate and 30% pending per month.
Managed work orders and ensured subcontractors responded to property issues within
required time frame.
Partnered with asset managers, bank representatives and brokers to identify their needs.
Responsible for assuring properties were sold at top market values while holding costs
under control to meet or exceed client averages.
Negotiated and maintained vendor service contracts and certificates of insurance.
Reviewed work for quality to ensure it was to standard per client guidelines.
Maintained logs of all communications and work orders using custom CRM program called
Podio.
Customer and Agent Relations Manager
Compass Property Services
Answered over 250 phone calls a day
Educated potential home buyers on the process of purchasing foreclosed homes and
referred them to lenders and agents in NC, SC, VA, and GA.
Partnered with lenders and real estate agents to maintain company referral network.
Maintained contracts, licenses and leads.
Assisted brokers in setting up showings and provided offer/contract assistance.
Responsible for hiring and training new Customer and Agents Relations manager.
Assisted in hiring and partnered with Marketing Manager in creating marketing strategies.
141 Hill St, Haw River, NC 27258 | H: 336-693-5070 | C: 336-693-5070 |
shanna.searcy@yahoo.com

2. 04/2010 to 02/2012
Burlington, NC
07/2004 to 04/2010
Burlington, NC
Owner
Triad REO, Inc.
Contracted by Asset Management Companies and Brokers to clean, repair and maintain
foreclosed homes for resale.
Managed 4 in-house crews covering 2 states
Performed inspections to ensure quality of work and that client requirements were met.
Negotiated and maintained subcontractor contracts and work.
Managed AP/AR using Quickbooks
Handled payroll and tax paperwork
Operations Manager
Rimfire Assets, Inc.
Dispatched and maintained spreadsheet of work assignments for crews across 2 states.
Created Bids and Estimates for required work.
Responsible for insuring client properties were maintained prior to resale.
Negotiated and maintained subcontractors agreements.
Managed AP/AR using Quickbooks.
Handled all HR Requirements of hiring and termination as well as state labor requirements.
Handled payroll