This document is a resume for Shahram Dowlatshahi, outlining his 25+ years of experience in management roles and providing leadership to teams. It details his proven track record of developing processes, managing change, building customer relationships, and achieving goals. His solid working knowledge and experience includes areas like financial management, process improvement, and market analysis. His work history highlights president/GM roles overseeing all business activities and daily operations for a commercial training school from 2002-2014.

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SHAHRAM DOWLATSHAHI
shahram@avrow.com
PHONE (H) 613 592-6768 ADDRESS 45 C Hewitt Way
(C) 613 884-1821 Kanata, Ontario.
K2L 3S5.
Results-orientated Manager with over 25 years experience providing direction and leadership to high
performance teams such as sales, marketing, training, and other areas of business to attain
organizational objectives.
PROVEN TRACK RECORD OF THE FOLLOWING:
 Development and implementation of robust operational processes
 Effective introduction and management of organizational change
 Establishment of high level relationships with key customers
 Recruitment, training and empowerment of employees to achieve key performance indicators
 Strong revenue growth and performance excellence
 Formulation and execution of strategic,
 Financial and marketing plans to achieve company goals
 Introduction of innovative solutions and strategies to improve efficiencies
 Profit and loss management
SOLID WORKING KNOWLEDGE OF:
 Financial management and financial reporting
 Opportunity and risk analysis
 Performance management
 Quality management
 Process improvement
 Market research and analysis
 Budgeting and forecasting
 Financial data interpretation and analysis
 MS Office (Word, Excel, Power Point, Outlook, Publisher), Adobe
WORK HISTORY
 President /General Manger - Greater Ottawa School: Commercial trucks and Heavy Equipment
Training School. 2002-2014.
 Oversaw and managed all business activities to establish company goals, objectives, and performance.
 Managed financial budgets to reduce cost and increase profitability.
 Supervised performance of various departments and functions to enhance productivity.
 Ensured compliance with relevant legislation.
 Developed business processes and procedures for efficiency.
 Evaluated service levels offered to customers.
 Authorized all major contract bids.
 Responsible for annual staff performance appraisals and hiring requirements.
 Ran all operations business.
 Planned, organized, and scheduled staff workload.
 Developed new ideas and approaches for Marketing, Sales, Finance, and Training,
 Assessed strengths, weaknesses, opportunities and threats of competitors.

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 Launched new business development initiatives and increased client contracts through responsiveness to
RFP and RFI requests.
 Intimately responsible for commercial performance of business and managed day-to-day office activities
including marketing, sales, advertisement, finance, and training materials development.
HIGH TECH WORK EXPERIENCE 1981-2001
 Intel/Hitachi – Senior Marketing & Sales Engineer (FAE) (1998-2001)
 Assisted sales in determining and qualifying technical aspects of project opportunities
 Provided technical assistance with project proposals and assist in closing customer opportunities with
sales reps and consulting teams.
 Presented technical training to sales team
 Nortel Networks -Project Manager – Wireless/Internet (1996-1998)
 Responsible for scheduling, planning, and tracking the performance of a team of engineers.
 Team Leader of designers who developed wireless fixed access device
 Responsible for country specific system specification requirements and as per ISO 9001 standards.
SRTelecom - Project Manager (1993-1996)
 Proposed a $16 million cost reduction project to management team.
 Managed and supervised the “Line Interface” Project team.
 Proposed and designed a next generation wireless system.
Mitel Corporation Canada –Project /Marketing & Sales Support/Design Engineer (1981-1993)
 Team Manager of engineers and technicians to design and develop new interface
 Monitored the effectiveness and quality of the manufacturing process.
 Analyzed and implemented design changes to mature products.
 Improved performance and functionality of mature PABX cards by re-designing them to meet
regulatory approvals.
 Independently developed a successful network for reporting field problems.
 Developed a new and innovative cost-effective process for identifying and solving field
service/manufacturing problems.
ACADEMIC QUALIFICATIONS
 B.Sc., Electrical Engineering Mississippi State University 1978
 M.Sc., Electronic Engineering Pacific State University 1980
 M.Sc., System Engineering West Coast University 1981
Patent: Distinctive ringing and distinctive call-waiting tones in an ISDN Patent number: 5953407
SPECIAL INTEREST: 1985-1995
 Instructor: Part-time Electronics and Project Management courses, Algonquin College, Ottawa.