Padma Priya is seeking a position that allows her to contribute to organizational growth. She has over 10 years of experience in human resources and customer support roles. Currently, she is an HR Coordinator at Hewlett Packard, where her responsibilities include managing recruiting systems, providing support to hiring managers, and handling new hire onboarding processes. Prior to this, she worked as a Customer Support Executive at Tech Mahindra, where she resolved issues for enterprise customers. Padma Priya holds an MBA and B.Com and is proficient in Taleo, Workday, and other HR systems.

1. CURRICULUM VITAE
B. Padma Priya
No: 61/85, Othavadai street,
Kodambakkam, E-mail: - Padmapriya.bhu@gmail.com
Chennai 24 Mobile No: 9884300260
Career Objective:-
To be a part of the challenging team which strives for the better growth of the
Organization and which explores my potential and provides me with the opportunity. To
enhance my talent with an intention to be an asset to the company.”
Work Experience:
HR Coordinator – Hewlett Packard (hp) – Jan 2011 – Present:
 Responsible to manage daily production issues with internal and external users
of the Taleo Recruiting application
 Providing end to end support pertaining to Staffing WebTop and Manager
WebTop
 Provide subject matter expertise and support for staffing systems and processes
 Act as the centralized point of contact and subject matter expert for all systems-
related questions, troubleshooting and data requests
 Serve as a point of escalation for the centralized support teams, and work across
three regions to address and resolve system issues
 Support continuous process improvement leveraging enhanced systems
 Develop system documentation, business requirements and support the
development of end-user training
 Manage all the technical queries like posting a req., hiring a candidate or Taleo
system errors and enhancement request raised through Contact HR process.
 Handling and processing Offer letter and new Hires related information.
 Have been effectively handling the Onboarding process which involves handling
of query/issues for the new hires of the company.
Team/Process/Customer handling:
 Maintaining 100% accuracy in updating and providing right output to the
customer.
 Worked with the Knowledge database team to include the process related
documents for simplifying processor efforts.

2.  Responsible to prepare & roll out the Utilization report to understand how well are
the team utilized in the process.
 Responsible to prepare & roll out the TAT Analysis for the team on a Monthly
basis to the top level management.
 Responsible to prepare the Closed Metrics for the team on a Weekly basis for
Client Review with the Senior Management.
 Working on a project to minimize customer dissatisfaction which comes through
e-cases.
 Implemented a new Recruiter Matrix for the team which reduced the Follow ups
done in their day to day process.
 Training & Mentoring the new joiners of the Team.
Customer Support Executive – Tech Mahindra – May 2008 – Jan 11:
 Dealing with Enterprise customers of TATA INDICOM’S through email process.
 Coordinating with various backend teams across circles for timely resolution and
customer satisfaction.
 Handling customers related to queries, request or complaints and providing
resolutions to the complaints given by top corporate customers within the
required turnaround time.
Education Qualification:
• MBA (2010-2012) from Madras University with 60% aggregate.
• B.com (2006-2008) from S.D.N.B Vaishnav College for women with 70%
aggregate.
• Higher secondary from Sri R.K.M Sarada Vidhyalaya girls higher secondary
school with 81% aggregate
• 10th
from Sri R.K.M Sarada Vidhyalaya girls higher secondary school with
76% aggregate
SOFTWARE PROFICIENCY:
• Taleo: Version 14A.4.7
• CRM (Customer Relationship Management)
• Workday
• GHRMS
PERSONAL SKILLS:
 Ability to manage multiple task in a stress environment.

3.  Skilled in building and maintaining excellent relationships with the senior
managers and team members alike.
 Ability to deal with people diplomatically, willingness to learn team facilitator hard
worker.
PERSONAL DETAILS:-
Name : Padma Priya.B
Father’s Name : Boobathi. A
Nationality : Indian
Date Of Birth : 12-August-1988
Languages Known : Telugu, English and Tamil
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned
particulars.
Place: Chennai Padma Priya. B
Date: