The document provides an agenda for a workshop titled "The BIG Workshop" that aims to gather graduate students, Council of Graduate Students (CGS) delegates, and university administrators. The workshop will discuss CGS services and consists of 3 parts: 1) Critiquing touchpoints on a map of current CGS experiences, 2) Placing touchpoints on a map of ideal CGS experiences, and 3) Discussion and presentation. Participants will complete a pre-workshop homework activity creating a collage map of their graduate school journey.
case book of past projects. the focus of this case book is of the research process that led to our insights, which in turn directs the product development.
Information and research shared at the NASPA 2011 conference regarding the Dorothy Day Social Justice living-learning community at Marquette University.
Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-6/
Video URL: http://youtu.be/e4QEbXG6jvM
Slides: http://www.slideshare.net/simon-harper/ux-from-30000ft-lecture-1112
I was intending to call this part ‘Digital Umami’ to convey the concept of something which is imperceptibly delicious. However, after much more reading over the years I decided on ‘Engaging’ in part from Fogg’s – elaboration on Reeves and Nass – Social Dynamics. The topics we will be looking at here focus on fun, enjoyment, cooperation, collaborative activities, and what has come to be known as ‘gamification’.
case book of past projects. the focus of this case book is of the research process that led to our insights, which in turn directs the product development.
Information and research shared at the NASPA 2011 conference regarding the Dorothy Day Social Justice living-learning community at Marquette University.
Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-6/
Video URL: http://youtu.be/e4QEbXG6jvM
Slides: http://www.slideshare.net/simon-harper/ux-from-30000ft-lecture-1112
I was intending to call this part ‘Digital Umami’ to convey the concept of something which is imperceptibly delicious. However, after much more reading over the years I decided on ‘Engaging’ in part from Fogg’s – elaboration on Reeves and Nass – Social Dynamics. The topics we will be looking at here focus on fun, enjoyment, cooperation, collaborative activities, and what has come to be known as ‘gamification’.
The workbook leads the user through the elements of Crafitti's "Lean Inventive Systems Thinking" framework applied to accelerate innovative thinking in business and technology contexts.
Bringing Research to Life through Collaborative, Engaging and Inspiring Works...Vital Findings
Vital Findings presented at The Market Research Event 2012 along with Logitech, using insights workshops to turn research into action.
Download the whitepaper here: http://vitalfindings.com/images/TMRE_WhitepPaper.pdf
Download DIY Insights Workshop Card here:http://vitalfindings.com/images/DIYWorkshopInsightsCard.pdf
Presented by Jason Kramer, Managing Director of Vital Findings and Katy Mogal, Sr. Manager, Consumer
Insights/Innovation Lead of Logitech
Coherence, Engagement, and Usefulness as Sensemaking Criteria in Participato...Simon Buckingham Shum
Slides presenting the article:
Selvin, A.M. and Buckingham Shum, S. (2009). Coherence, engagement, and usefulness as sensemaking criteria in participatory media practice. In: Sensemaking Workshop, ACM Computer-Human Interaction (CHI) Conference, 2009, 4-5 April 2009, Boston, MA, USA. ePrint: http://oro.open.ac.uk/12910
The presentation discusses the orchestration of networked innovation and collaboration. It discussed some backgrounds and contains slides from the workshop's participants' attempt at answering the question of how to innovate with web 2.0 tools
Appen er sjelden en isolert opplevelse, men må ses på i den store og vide konteksten. Appen er løsningen på et eller annet problem for brukeren – tidtrøyte, glede, eller en eller annen form for nytte. Det å utvikle appen – er enkel når vi vet hva problemet er, men det er det å finne problemet som er vanskelig.
Hvordan kan vi bruke design til å oppdage- og løse problemer?
IT Service Catalogs are dangerous. It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming. It doesn’t have to be that way. Evergreen shares best practices on creating and using a consistent Service Design Process. It actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy.
Visit our website for the recorded webinar where we also demonstrate these best practices in our beautiful and innovative, customer-centric Service Catalog built with ServiceNow.
http://content.evergreensys.com/it-service-catalog-webinar-service-design-process
The workbook leads the user through the elements of Crafitti's "Lean Inventive Systems Thinking" framework applied to accelerate innovative thinking in business and technology contexts.
Bringing Research to Life through Collaborative, Engaging and Inspiring Works...Vital Findings
Vital Findings presented at The Market Research Event 2012 along with Logitech, using insights workshops to turn research into action.
Download the whitepaper here: http://vitalfindings.com/images/TMRE_WhitepPaper.pdf
Download DIY Insights Workshop Card here:http://vitalfindings.com/images/DIYWorkshopInsightsCard.pdf
Presented by Jason Kramer, Managing Director of Vital Findings and Katy Mogal, Sr. Manager, Consumer
Insights/Innovation Lead of Logitech
Coherence, Engagement, and Usefulness as Sensemaking Criteria in Participato...Simon Buckingham Shum
Slides presenting the article:
Selvin, A.M. and Buckingham Shum, S. (2009). Coherence, engagement, and usefulness as sensemaking criteria in participatory media practice. In: Sensemaking Workshop, ACM Computer-Human Interaction (CHI) Conference, 2009, 4-5 April 2009, Boston, MA, USA. ePrint: http://oro.open.ac.uk/12910
The presentation discusses the orchestration of networked innovation and collaboration. It discussed some backgrounds and contains slides from the workshop's participants' attempt at answering the question of how to innovate with web 2.0 tools
Appen er sjelden en isolert opplevelse, men må ses på i den store og vide konteksten. Appen er løsningen på et eller annet problem for brukeren – tidtrøyte, glede, eller en eller annen form for nytte. Det å utvikle appen – er enkel når vi vet hva problemet er, men det er det å finne problemet som er vanskelig.
Hvordan kan vi bruke design til å oppdage- og løse problemer?
IT Service Catalogs are dangerous. It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming. It doesn’t have to be that way. Evergreen shares best practices on creating and using a consistent Service Design Process. It actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy.
Visit our website for the recorded webinar where we also demonstrate these best practices in our beautiful and innovative, customer-centric Service Catalog built with ServiceNow.
http://content.evergreensys.com/it-service-catalog-webinar-service-design-process
Introductory Service Design workshop held at General Assembly, focused on customer experience. Workshop addresses service design mindset and well as a core toolkit: visioning, personas, customer journey mapping, service blueprinting, and prototyping.
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service CatalogsEvergreen Systems
Fresh thinking on IT Self-Service!
It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming.
Do you make lots of small services, or a few big, complex ones?...How do you decide?...Which do your customers prefer?
Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy!
Full webinar recording with ServiceNow demo available at: http://content.evergreensys.com/webinar-it-service-catalog-good-service-design
Designing for a better citizen experience / UX Camp Europe 2016Martin Jordan
Presentation slides from UX Camp Europe 2016 — a report on how design in UK Gov developed, how designers work and why there are 400 designers, but no one being a UX designer.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
Dr Alan Masson (Magee Campus) and Catherine O’Donnell (Jordanstown Campus) delivered ‘Week 6: Assessment and Feedback’ on the Postgraduate Certificate in Higher Education Course (PgCHEP) course on 27th October 2010.
Sustainability and renewable technologiesWendy French
Liam Carracher a design technology teacher recently graduated from Moray House in Edinburgh shared this presentation about a project he did on Sustainability and renewable technologies in his final placement.
Welcome to Design For Non Majors. In this course, you'll learn what design is and the major concepts involved in the domain. This is the first presentation of the course. It helps define what we'll be talking about for the semester.
NAGPS 2012 Midwest Regional Conference Program & AgendaAllen Cochran
During the weekend of April 12 - 14, Xavier University and The Ohio State University partnered to host the 2012 NAGPS Midwest Regional Conference. This document is the printed program distributed to the more than 40 guests.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Overview on Edible Vaccine: Pros & Cons with Mechanism
Service Design Workshop: Determining Graduate Student Needs 01
1. The BIG Workshop Agenda
Mapping An Integrated Experience For A University Thesis Research Workshop Agenda
Allen J Cochran
Council of Graduate Students Organization: allenjcochran@gmail.com
A Service Design Case Study cochran.291@osu.edu
Thursday, July 28, 11
2. Executive Summary
Objective
Details
The objective of the BIG workshop is to gather the three main
Who Grad. Students, Council Delegates, Univ. Admin.
user groups of the Council of Graduate Students (CGS) -
graduate students, CGS Delegates, and University What Participate in a workshop about CGS Services
Administrators - in one room to discuss how and when CGS When Date TBD
offers services. There are three parts of the workshop and a
Where Hayes Hall, Rm. TBD
priming activity that is to be done prior to the workshop.
Why To advance the service and experiences of the
The workshop itself is discussion and activity based. In the first
Council of Graduate Students so that they can
part, participants will critique sticky notes placed on a map
better serve their constituencies.
meant to represent the current state of when the three main
user groups interact with CGS. The second part of the
workshop will allow participants to place the stickies in new
Agenda Synopsis
ways that they believe is the ideal way for the user groups to
interact; otherwise this is known as the ideal placement part. Format Primary Activity, Workshop (3 parts), Discussion
Lastly, there is group discussion and a brief presentation at the Duration 3.5 hours
end.
Parts Homework Activity (done at home) 1 week allowance
Workshop Part 01 (Current Exp.) 1.5 hrs.
Workshop Part 02 (Ideal Exp.) 1.5 hrs.
2
Thursday, July 28, 11
3. Workshop Overview
PRE-WORKSHOP WORKSHOP
Activity: Activity: Activity:
Explain Current State Present Future State Present All participants
Homework Homework Activity
Critique of Activity Placement of vote on the
Touchpoints Touchpoints best ideas
Participants are Within their Participants will Participants will Participants will After hearing
Participants are to explain their segmented user present their again work present their about everyone’s
to create collage graduate groups, evaluation of the within their evaluation of the future maps,
maps about their experiences that participants will first activity segments. This first activity participants will
experience and they mapped in evaluate a map of time they will walk around and
journey through their collages the current map the future vote (with
graduate school graduate graduate stickers) for the
experience based experience best ideas of all
on the LITTLE three segment
workshop user maps
activities
INDIVIDUAL SEGMENT, USER GROUPS SEGMENT, USER GROUPS ALL PARTICIPANTS
3
Thursday, July 28, 11
4. Homework
Prior to attending the workshop, participants will What Research Homework Activity
be asked to complete a collage about their
When Prior to arriving at the workshop,
experiences through graduate school. Using
users will complete the
pictures and words, participants will created a
Homework Activity
map that illustrates their positive or negative
attitude at different stages during graduate Format Paper based, collage w/ stickers
school. This collage will then be used at the Time Frame Participants will have one week
beginning of the BIG workshop. to finish this Homework Activity
4
Thursday, July 28, 11
5. Homework Instructions
Instructions ++++
PLEASE BRING TO WORKSHOP. QUESTIONS? WRITE ALLEN COCHRAN @ COCHRAN.291@OSU.EDU
(Included Inside the Homework) +++
++
Use the provided base graph, image stickers, and word stickers to assemble a
collaged map of the experiences you had during graduate school. When creating +
your collage consider the following questions:
ENTRANCE GRADUATION
• When did you apply to school?
-
• Why did you decide to go to grad school?
• How did you choose OSU? --
• How did you develop during grad school?
---
• What stages did you go through?
• Do you have any favorite memories? ----
• Do you have any bad memories?
• What were your biggest hurdles?
• Who helped you along the way? word word word Each participant will be
word word word provided with one base
word word word
word word word graph (above) one sheet
When you’ve completed your collage, hold on to it and bring it to the workshop. word word word of images (far left) and
We’ll be working in a similar manner during the workshop. word word word
word word word one sheet of words
word word word
word word word (immediate right). These
Remember that there are no right or wrong answers and no one is going to be word word word items are included in the
judged based on their artistic ability. Please do not feel that you must use all of word word word
word word word appendix in more detail.
the stickers you were provided with, and if there are other items that you’d like to
add or write on the base graph, feel free. The activity should take you between 30
- 60 minutes. If you have any questions, please write Allen Cochran at cochran.
291@osu.edu.
Thank you for for participating.
5
Thursday, July 28, 11
6. The BIG Workshop
Room Layout
Materials Needed
Part 01 (Current State Exercise)
Part 02 (Future State Exercise)
Part 03 (Next Steps)
6
Thursday, July 28, 11
7. Workshop Room Setup
Current State Posters
Graduate Students
CGS Delegates
University Administrators
Chairs
Food & Beverage Table
Materials Tables
Ideal State Posters
Graduate Students
CGS Delegates
University Administrators
Video Cameras on Tripod
There will be a note taker for
each of the groups. Additionally, a
photographer will take photos of the
entire event. The event will also be
audio recorded.
7
Thursday, July 28, 11
8. Materials Needed
3 printed current experience maps 1 still camera
3 printed ideal experience maps 2 video cameras (with tripods)
6 set of Touchpoints 3 Audio recorders
(1 set for Workshop Part 01 and 1 set for Workshop Part 02)
3 Notepads (for each of the notetakers)
Extra sticky notes
(to add notes, extra touchpoints, etc.) 1 Notepads (for the moderator)
Consent forms
15 homework base graphs Sharpie markers & Pens
15 homework image sheets Extra paper
15 homework word sheets Food & Beverages
8
Thursday, July 28, 11
9. Workshop Part 01
The first part of the workshop is an opportunity for What Touchpoint Critique
participants to critique a set of sticky note (Current State)
touchpoints on a linear, time based services
When On the date of the Workshop
experience cycle. Participants are to manipulate
the touchpoints that have been pre-placed on this Format Physical activity, moving sticky
map. The placement is derived from research notes around on a pre-designed
observation and the Priming Activity. map on the wall of the
Workshop room.
Time Frame Beginning portion of the
This activity represents the current state of CGS’s
Workshop - 1.5 hours.
services.
9
Thursday, July 28, 11
10. Workshop Part 01 Activity Setup
Current State Experience Map
Graduate Students Current State CGS Delegates Current State University Leadership Current State
Room Set Up
10
Thursday, July 28, 11
11. Workshop Part 01 Breakdown
Discussion Discuss the homework
Activity Critique, rearrange, the Touchpoints on the Current State Maps
Presentation Each group is to present its map to the rest of the participants
Discussion Participants are allowed to discuss the choices made in each of the maps
Summary Moderator invites discussion from the participants around issues such as:
what surprised you (about the other teams' presentations - see Presentation
Discussion Prompt )? Then the moderator summarizes the current state
expressed in the Activity and Presentation
11
Thursday, July 28, 11
12. Workshop Part 01 Introduction & Homework Discussion Prompt
Introduction to the Workshop Homework Discussion Prompt
(To be said at the top of the workshop) (To be said following the Introduction)
Thank you all for agreeing to be a part of my workshop. The point of this Please take a moment and discuss, in your segment groups, what you’ve created in
workshop is to learn about your experiences at The Ohio State University and for your homework. Think back to the instructions for this homework and be sure to
you to think critically about how graduate students progress through school. In discuss things like:
order to do that, we’ll be drawing from the homework collages that you brought
followed by a couple of activities that build off of the homework and were • When did you apply to school?
explored earlier in a workshop with graduate students and Council of Graduate
• Why did you decide to go to grad school?
Students Delegates.
• How did you choose OSU?
• How did you develop during grad school?
Before we begin, however, let me explain what all we’ll be doing today. Each of
• What stages did you go through?
you is here today because you represent one of the core use segments that serve
the Council of Graduate Students and the OSU graduate student body. Namely,
• Do you have any favorite memories?
you fit into the segments of graduate students, Council delegates or university • Do you have any bad memories?
administrators. You’ll be working in your segments during this workshop. • What were your biggest hurdles?
• Who helped you along the way?
The workshop is broken into two main parts. Each part follows the same format:
discussion plus an activity. During the first part of the workshop we’ll discuss We’ll take about 15 minutes to discuss before we begin the first activity.
what you did in your homework. Then, using the information in your homework,
we’ll critique a map of Touchpoints. After that, each group will present their work
to the entire workshop.
In the second part of the workshop, we’ll continue working in our segment
groups and doing a similar activity to the first part of the workshop. This time
instead of providing you with previously posted Touchpoints, I’ll ask you to map
out the Touchpoints from scratch. Following, we’ll present these new maps and
then vote on the best ideas.
12
Thursday, July 28, 11
13. Workshop Part 01 Current Map Prompt & Presentation/Discussion Prompt
Segment Group Current Map Prompt Presentation / Discussion Prompt
(To be said following the Homework Discussion) (To be said following the Small Group Map Activity)
Each group has their own map that represents the chronological journey a Tell us what you did. Think about the questions we discussed at the beginning of this
graduate student takes from the time they consider going to graduate school all activity. What are the stages your group sees as the graduate student journey.
the way beyond that student’s graduation. Overlaid on these maps are a couple of
things. The lines radiating from the base are lines that represent relevance. The (Moderator should pose questions as the groups begin)
higher away from the base, the less relevant something is. Additionally, several
large spaces have been added that represent the stages of graduate
development throughout school. These stages were developed after the first • In talking to your group members, were you surprised by anything?
workshop. Lastly, the circular points with writing represent Touchpoints that • Did you hear any major differences between one another?
graduate students may encounter. These too, came from the smaller workshop. • What similarities did you notice between your group members?
• What similarities did you notices from group to group?
Within your group, take a moment and consider where these Touchpoints are • Could you all agree about certain areas of frustration or certain areas that you all
placed. Consider their relevance to graduate students. Consider where they fall agreed were great points of your experience?
into both the stages of development and during the chronology of a student.
Please take some time and rearrange these Touchpoints so that the represent
how graduate students encounter them NOW. While rearranging, Also consider:
• Your personal experiences during graduate school
• What you know about Ohio State
• What you know about the natural issues or activities graduate students
encounter.
Once each group has finished, I’ll ask each of you to present your map.
13
Thursday, July 28, 11
14. Workshop Part 02
The second portion of the workshop involves the What Touchpoint Placement
same linear, time-based service experience map. (Ideal State)
However, during the second portion of the
When On the date of the Workshop
Workshop, participants will have the ability to
place the touchpoints where they believe they Format Physical activity, moving sticky
should go, or their ideal or future placement on notes around on a pre-designed
the service experience. Additionally, participants map on the wall of the
will have the ability to add touchpoints where ever Workshop room.
they see necessary. Time Frame Following Part 01 of the
Workshop - 1.5 hours.
This activity represents the ideal or future state of
CGS’s services.
14
Thursday, July 28, 11
15. Workshop Part 02 Activity Setup
Ideal State Experience Map
Graduate Students Ideal State CGS Delegates Ideal State University Leadership Ideal State
Room Set Up
15
Thursday, July 28, 11
16. Workshop Part 02 Breakdown
Activity Place and add touchpoint stickies to the experience map where you believe
they should be rather than where they currently are - what’s ideal.
Presentation Each group is to present its map to the rest of the participants
Discussion Participants are allowed to discuss the choices made in each of the maps
Activity Please vote on the best ideas that you heard in the
Presentation & Discussion
Summary Moderator invites discussion from the participants around issues such as:
what the major differences are (about the other teams' presentations - see
Presentation Discussion Prompt )? Then the moderator summarizes the
future state expressed in the Activity and Presentation
16
Thursday, July 28, 11
17. Workshop Part 01 Future Map Prompt & Presentation/Discussion Prompt
Segment Group Future Map Prompt Presentation / Discussion Prompt
(To be said at the top of Workshop Part 2) (To be said following the Segment Group Future Map Activity)
During the first part of this workshop, you were to consider where students Tell us what you did. Think about the questions we discussed at the beginning of this
encounter Touchpoints at the current time. Now, I’d like you to place that same activity. What are the stages your group sees as the graduate student journey.
set of Touchpoints where you believe they SHOULD go, or the ideal placement for
these Touchpoints. Unlike the first part of the workshop, you can also add (Moderator should pose questions as the groups begin)
Touchpoints in the areas that you feel are lacking or not represented. While
placing stickies, consider:
• In talking to your group members, were you surprised by anything?
• Did you hear any major differences between one another?
• Where each Touchpoint is currently placed and how the interaction it
represents could benefit students more if it were earlier or later in their
• What similarities did you notice between your group members?
academic careers • What similarities did you notices from group to group?
• How relevant are these Touchpoints to graduate students? • Could you all agree about certain areas of frustration or certain areas that you all
agreed were great points of your experience?
• What issues did you encounter during graduate school - did you seek out
help that isn’t currently represented on this map?
Once each group has finished, I’ll ask each of you to present your map.
17
Thursday, July 28, 11
18. Workshop Part 01 Voting Prompt
Voting for the Best Ideas Prompt
(To be said following the discussion of the Future Map)
After hearing every segment groups’ presentation, take these small colored dots
vote for your favorite ideas. Use each of these three stickers to mark where you
believe the most successful or unique ideas are. You can vote on your own map
or the maps the other teams put together.
Remember since this is the future or ideal state of what things COULD be, these
votes represent opportunities to grow for graduate student services.
Once you’ve all voted, we’ll wrap up and get everyone out of here.
18
Thursday, July 28, 11
19. Appendix
Homework Base Graph
Homework Emotive Stickers
Homework Word Stickers
19
Thursday, July 28, 11
20. Homework Instructions
P L E A S E B R I N G T O W O R K S H O P. QUESTIONS? WRITE ALLEN COCHRAN @ COCHRAN.291@OSU.EDU
++++
+++
++
+
ENTRANCE G R A D U AT I O N
-
--
---
----
20
Thursday, July 28, 11
24. Emotive Images
Frustrated Happy Excited Future
Thrilled Thesis Dissertation Values
Blocked! Hard work Too much Contribution
Department Issue Tradition Grades
Problem Events Activities Health
Class Teaching Funding Student Loans
Advising Writing Reading Friends
Transportation Money Debt Colleagues
Housing Family Concern Boss
Technology Facilities Advisor several extras
24
Thursday, July 28, 11