IT Service Catalogs are dangerous. It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming. It doesn’t have to be that way. Evergreen shares best practices on creating and using a consistent Service Design Process. It actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy.
Visit our website for the recorded webinar where we also demonstrate these best practices in our beautiful and innovative, customer-centric Service Catalog built with ServiceNow.
http://content.evergreensys.com/it-service-catalog-webinar-service-design-process
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?Evergreen Systems
IT Service Catalogs and portals are proliferating. How many Service Catalogs do you need? Should you have separate IT and business service catalogs? What do you do when a service combines parts of both? How do you not totally confuse your customers? Evergreen shares how to create and manage a federated Service Catalog approach – enabling both a consistent service face to your customers and giving your IT teams the latitude they need to execute effectively. We also briefly demonstrate our beautiful and innovative customer-centric Service Catalog (on ServiceNow) – with our service taxonomy framework built in! Recorded event with live demo available at http://content.evergreensys.com/it-service-catalog-webinar-separate-catalogs-slides
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service CatalogsEvergreen Systems
Fresh thinking on IT Self-Service!
It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming.
Do you make lots of small services, or a few big, complex ones?...How do you decide?...Which do your customers prefer?
Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy!
Full webinar recording with ServiceNow demo available at: http://content.evergreensys.com/webinar-it-service-catalog-good-service-design
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
7 Steps to Creating an Effective ITSM Service CatalogCherwell Software
A service catalog documents every service you provide and builds contracts with your customers. It's a fundamental part of service delivery. This infographic will show you the key steps to take and the obstacles you may face in creating and managing an effective service catalog.
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?Evergreen Systems
IT Service Catalogs and portals are proliferating. How many Service Catalogs do you need? Should you have separate IT and business service catalogs? What do you do when a service combines parts of both? How do you not totally confuse your customers? Evergreen shares how to create and manage a federated Service Catalog approach – enabling both a consistent service face to your customers and giving your IT teams the latitude they need to execute effectively. We also briefly demonstrate our beautiful and innovative customer-centric Service Catalog (on ServiceNow) – with our service taxonomy framework built in! Recorded event with live demo available at http://content.evergreensys.com/it-service-catalog-webinar-separate-catalogs-slides
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service CatalogsEvergreen Systems
Fresh thinking on IT Self-Service!
It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming.
Do you make lots of small services, or a few big, complex ones?...How do you decide?...Which do your customers prefer?
Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy!
Full webinar recording with ServiceNow demo available at: http://content.evergreensys.com/webinar-it-service-catalog-good-service-design
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
7 Steps to Creating an Effective ITSM Service CatalogCherwell Software
A service catalog documents every service you provide and builds contracts with your customers. It's a fundamental part of service delivery. This infographic will show you the key steps to take and the obstacles you may face in creating and managing an effective service catalog.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
IT Service Catalog - Service Taxonomy
What services do we offer? How do we organize them? How can we make them "customer-centric?" What is a good starting point?
Successful IT Service Catalogs have well-organized services. The services taxonomy, or framework is the key to organizing and managing your services effectively.
Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid.
We will also briefly demonstrate our beautiful and innovative customer-centric IT Service Catalog (built on ServiceNow).
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.
Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal.
IT needs to increase its focus on 3 important areas:
Delivering services customers want and need
Better alignment with the needs of the business
Cost transparency to give visibility to the cost of services
Learn more and access the webinar recording at:
http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems
#servicecatalog #itsm #servicenow #itservicecatalog
How to build the business case for Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
Service Catalog & Request Fulfillment, the cornerstone of IT Service ManagementBMC Software
As your business embraces user self-service, so must your IT department embrace the service catalog. Service catalogs have become the heart of IT management as IT organizations seek to reduce call volume and improve user satisfaction. When embraced by IT and the business, a service catalog provides your customers a comprehensive view of your IT and business service offerings and enables the user to more seamlessly interact with IT and other aspects of the business. BMC Software and Pink Elephant review how adopting ITIL best practices for service catalog management and request fulfillment can help your IT organization
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
Best Practices for Implementing a Service Catalog and Enhanced ITSMhdicapitalarea
The Service Catalog is the end-user view into IT – a ‘Shop Window’ where IT can advertise the available services. Service Management is all about delivering and maintaining the IT services required by the Business to perform the operations of the organization.
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processesRichard Grieman
ITIL V3 Foundations introduction for certification study, classroom and training. Includes terms, objectives, functions and resource requirements for all five ITIL phases: Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement. Study guide for ITIL training and certification
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
High level overview of the Service value chain activities and information flows (input/outputs) based upon ITIL 4 from AXELOS (ITIL 4 Foundation).
Mapping of the ITIL value chain activities to the IT4IT value streams as defined by The Open Group IT4IT Standard.
IT Service Catalog: Customer, Provider and Manager Views of a Service CatalogEvergreen Systems
Please join us for a 30,000 foot view of the customer, provider and manager’s views of the Service Catalog. We will combine high level content from over 20 webinars we presented this year as we consider 3 success keys and 3 critical challenges to overcome, from each perspective.
This content rich webinar is enhanced by our newest intellectual property, as we unveil our Evergreen's “Service Governance Design Principles” guide. Another tool from Evergreen’s consulting toolkit, it covers the roles, responsibilities, KPIs and makeup of a Service Governance capability & process. With it you can build a clear, direct governance process correctly, which you can rely upon to create and manage high quality, consistent services for your Service Catalog efforts.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
For full webinar recording including ServiceNow demo please visit http://content.evergreensys.com/webinar-it-service-catalog-customer-provider-manager-views-turkey
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
IT Service Catalog - Service Taxonomy
What services do we offer? How do we organize them? How can we make them "customer-centric?" What is a good starting point?
Successful IT Service Catalogs have well-organized services. The services taxonomy, or framework is the key to organizing and managing your services effectively.
Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid.
We will also briefly demonstrate our beautiful and innovative customer-centric IT Service Catalog (built on ServiceNow).
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.
Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal.
IT needs to increase its focus on 3 important areas:
Delivering services customers want and need
Better alignment with the needs of the business
Cost transparency to give visibility to the cost of services
Learn more and access the webinar recording at:
http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems
#servicecatalog #itsm #servicenow #itservicecatalog
How to build the business case for Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
Service Catalog & Request Fulfillment, the cornerstone of IT Service ManagementBMC Software
As your business embraces user self-service, so must your IT department embrace the service catalog. Service catalogs have become the heart of IT management as IT organizations seek to reduce call volume and improve user satisfaction. When embraced by IT and the business, a service catalog provides your customers a comprehensive view of your IT and business service offerings and enables the user to more seamlessly interact with IT and other aspects of the business. BMC Software and Pink Elephant review how adopting ITIL best practices for service catalog management and request fulfillment can help your IT organization
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
Best Practices for Implementing a Service Catalog and Enhanced ITSMhdicapitalarea
The Service Catalog is the end-user view into IT – a ‘Shop Window’ where IT can advertise the available services. Service Management is all about delivering and maintaining the IT services required by the Business to perform the operations of the organization.
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processesRichard Grieman
ITIL V3 Foundations introduction for certification study, classroom and training. Includes terms, objectives, functions and resource requirements for all five ITIL phases: Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement. Study guide for ITIL training and certification
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
High level overview of the Service value chain activities and information flows (input/outputs) based upon ITIL 4 from AXELOS (ITIL 4 Foundation).
Mapping of the ITIL value chain activities to the IT4IT value streams as defined by The Open Group IT4IT Standard.
IT Service Catalog: Customer, Provider and Manager Views of a Service CatalogEvergreen Systems
Please join us for a 30,000 foot view of the customer, provider and manager’s views of the Service Catalog. We will combine high level content from over 20 webinars we presented this year as we consider 3 success keys and 3 critical challenges to overcome, from each perspective.
This content rich webinar is enhanced by our newest intellectual property, as we unveil our Evergreen's “Service Governance Design Principles” guide. Another tool from Evergreen’s consulting toolkit, it covers the roles, responsibilities, KPIs and makeup of a Service Governance capability & process. With it you can build a clear, direct governance process correctly, which you can rely upon to create and manage high quality, consistent services for your Service Catalog efforts.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
For full webinar recording including ServiceNow demo please visit http://content.evergreensys.com/webinar-it-service-catalog-customer-provider-manager-views-turkey
Use a Service Taxonomy to Organize and Manage Your IT Services ! What services do we offer? How do we organize them? How can we make them "customer centric?” What is a good starting point?
Successful IT Service Catalogs have well organized services. The Services Taxonomy, or framework is the key to organizing and understanding your services well.
Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid.
In addition to a demo of our prebuilt service taxonomy, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-taxonomy-webinar-slides-manage-it-services
Leveraging IT Service Catalog to Transform Services Delivery - Argonne Nation...Evergreen Systems
IT Service Catalog project with ServiceNow. For full webinar recording visit http://content.evergreensys.com/service-catalog-webinar-services-delivery-argonne
While successful IT self-service is critical today, most organizations have taken a fragmented, reactive approach - and are not happy with their results. Is this the case for you? If so, please join us for some fresh thinking in IT self-service. And deliver IT self-service your employees will love!
We will look at where the highest value is, what kinds of activities are a good fit, how to get customers using it, and how to create a coordinated program approach that really works – sharing success tips and pitfalls to avoid along the way.
Full webinar recording with ServiceNow demo available at:
http://content.evergreensys.com/webinar-it-self-service-slides
itSMF IT Service Portfolio Management - What IT needs to do to avoid cost cut...Arno Kapteyn
The current financial crisis forces organizations to consider their spending habits. This often results in blunt cost cutting actions were (amongst other) IT ends up being the passive victim of the excirse. How can IT take a more active attitude and partner with the business to ensure the most effective response to the crisis?
IT Service Catalog: 5 Steps to Prepare Your Organization for Successful Servi...Evergreen Systems
Few Organizations have deep experience in planning for a successful Service Catalog project. Questions abound:
"What are the best practices? How will we measure success? What roles & responsibilities will we have? What are the customer & executive expectations...and how do we address them? What options do we have for getting started? Can we start simply and grow as we learn?"
Successful Service Catalog projects are dramatically different than many other IT projects. Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Catalog project.
Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Webinar recording with demo available at http://content.evergreensys.com/it-service-catalog-project-steps-prepare-organization
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
Shared Services Platform (as self defining as it can be) promotes the idea of 'sharing' within an organization or group or may also be provided as 3rd party SBU services.
Creating a Single point of contact for all service deliveries, enabling Cost effective solutions, leverage Automation, optimize workforce and the Speed to fulfillment is the key to success of such organizations.
More and more companies are moving to such platforms and the success rate is very high.
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...Evergreen Systems
IT Service Catalog, Service Portfolio and Service Taxonomy: Learn the important role of each, and how they work together to help you deliver great services your customers will love! Access webinar recording at: http://content.evergreensys.com/it-service-catalog-webinar-customer-centric-it-evergreen
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
2. 2
Speaker Bios
DON CASSON, CEO,
EVERGREEN SYSTEMS
Don has led Evergreen
Systems since its founding in
1997. Over the years he has
spoken at conferences,
authored white papers and
been interviewed for
numerous industry
periodicals.
Contact:
dcasson@evergreensys.com
JEFF BENEDICT, ITSM PRACTICE
MANAGER, EVERGREEN
SYSTEMS
Jeff manages the ITSM practice
at Evergreen and has worked
with ITSM tools for 15+ years.
Jeff is an active contributor to
the Evergreen Blog and Twitter.
(twitter.com/JeffSBenedict)
Contact:
jeff.benedict@evergreensys.com
3. 3
Today’s Agenda
• About Evergreen
• 5 Keys to Good Service Design
• Evergreen’s User-Centric Self-Service Portal /
Catalog (built on ServiceNow)
• Possible Next Steps / Q&A
4. • 80-person U.S. IT Consulting Firm
• Worked with hundreds of Mid-Market,
Fortune 1000 Companies and Public Sector
Organizations
• Full lifecycle firm with deep ITSM / ITIL
transformation experience
• One of Top 5 ServiceNow U.S. partners
• Primary Focus – “Customer-Centric IT
Service Management”
4
About Evergreen Systems
Sample ClientsQuick Facts
5. 5
What About the Customer?
Evolving…
IT’s Value
Customer Experience
6. 6
Customer & Service
Customer. Someone who buys goods or services.
Service. A means of delivering value to customers by
facilitating outcomes customers want to achieve without the
ownership of specific costs and risks.
Service Design Package. Document(s) defining all aspects
of an IT Service and it’s requirements, through each stage of
it’s lifecycle.
ITIL def
Everyone has customers, everyone has services
7. 7
A Service Can Be…
• A lot of complex,
individual activities
• Joined together
• From many operating
units
8. 8
A Service Design Process seems like a lot of
work…can’t we just start building services?
What Is the worst that could happen?
Are We Overcomplicating It?
If we treat the customers like we own them, some day we won’t
10. 10
What A Service Looks Like to a Customer
Provide the customer
enough information to
make a self-service
determination…
• Name & description
• Fit for my use
• Who can request it
• Cost
• Quality
• Delivery time
• How to request it
• Service owner
11. 11
Service Design Package
Service Name Virtual Meeting Collaboration - Internal Only
Description Provide a virtual meeting environment, which provides both audio and visual interaction
between company team members globally.
Customer(s) All Employees or Contractors with an active domain accounts
Service Owner Steve Thomas
Service Manager June Smith
Functional Requirements Microsoft Lyncwill provide the following functionality: Instant Messaging, IP Audio
Communications, Desktop Sharing and Multiparty AudioVideoContent Sharing
Cost $10per enrolled user Monthly Internal Chargeback Cost
Service Level Objectives Agreements 99.5% availability, except during stated monthly maintenance window
Operational Level Objectives Agreements Support Teams will engage in P1- Service Outage troubleshooting within 15minutes
Maintenance Windows 3rd Saturday of each month, from 9:00pm to 11:59pm EST
Support Teams Primary Contact Messaging Alice Wilson
Windows Server Team Sachin Gupta
Database Team Susan Price
Network Team Alex Tromanski
Service Design Package
12. 12
Constituents of a Service
Customer
Experience
Execution
Effectiveness
Governance &
Accountability
Design From the Customer In,
Not IT Out
Design Management Needs
In From The Start
Build for the Providers Too
or It Will Not Work
Customers
ProvidersManagers
13. Service
Individual Customer
• What services can I get & where?
• What is / is not included?
• When will I get it?
Service Management
• What services do we offer?
• What are the service expectations?
• Who is delivering what & when?
Business Unit Customer
• What services are we using?
• What value/level are we receiving?
• What is our services spend?
Service Delivery
• What services do we deliver?
• When does it need to be delivered?
• What are we responsible for?
Service Delivery Executive
• Are our customers satisfied?
• Are we achieving our goals?
• Are metrics in line & right direction?
Roles and Perspectives
31
14. The Service Design Model
A Service Design Model is a process framework for building services
What it does for you:
• It helps communicate the mechanics of
a service end to end
• It helps everyone understand the big
picture and their role in it
• The model breaks "the service and
operations problem" down into logical
bite-sized chunks
• It facilitates decision making / trade-offs
as to where and how resources are
used
• Key executive / stakeholder and
change team communication tool
• Factual approach to expand the debate
from tactical to strategic – i.e. from cost
reduction initiatives to ‘What are we
trying to do for the business?’
Service Design Model
Customer
Experience
Governance
&
Compliance
Technology
& Support
Roadmap for Change
Business Goals and Strategy
SDM
Resources
Sourcing
& Alliances
Assets &
Finance
Organization
&
Geography
Business
Processes
14
15. 15
Customer
Experience
Governance
&
Compliance
Technology
& Support SOM
Resources
Sourcing
& Alliances
Assets &
Finance
Organization &
Geography
Business
Processes
Definitions of Model Elements
The Business Processes
factors show the core
functions and processes
related to how work is
executed and delivered
The Organization and Geography factors
outline the organizational structure, locations
of where activities occur, the sourcing of
activities (external vs. internal) and the
mechanism by which implementation and
changes to the model will be managed
The Assets & Finance factors define
which activities are executed where,
the scope of the service and the
dependencies on specific assets, with
financial and accounting
considerations
The Technology &
Support factors outline the
supplications, infrastructure
and operations supporting
the business
Service Design Model
The Resources factors
outline the people
implications in terms of skills
and behaviours required, the
expected headcount
distribution and the change
implications
The Customer Experience factors link the
value proposition to the specifics of the
interactions between the customer and the
entity
The Culture factors (shadow
ring) show the values, norms
and beliefs that drive how
people in the organization act
Roadmap for Change
The Sourcing & Alliances factors
define which activities will be performed
within the organization, by other parts of
the parent groups and by external
parties
The Governance & Compliance factors outline
the oversight and management structure and the
major compliance activities (external vs. internal)
and the mechanism by which the service is
monitored and controlled.
16. 16
Service Design Model Framework
Customer
Experience
Sourcing &
Alliances
Business
Processes
Organization
& Geography
Governance
&
Compliance
Resources
Technology &
Support
Assets &
Finance
STRATEGY
Design and
Roadmap
Customer
Strategy
Vendor
Strategy
Business
Strategy
Governance
Strategy
System
Strategy
Asset
Strategy
ARCHITECTURE
Business, Tech &
Support
Components
& Integrations
Organization
Structure
Organization
Structure
Systems &
Operations
WORKFLOWS
Key Business and
Technology
Customer
Workflows
Business
Workflows
Governance
Audit &
Schedule
System
Workflows
ROLES
RACI Roles and
Responsibility
RACI RACI RACI RACI
PERFORMANCE
KPIs/Metrics,
Surveys and Rptg
Customer
KPIs
Vendor
KPIs
Business
KPIs
Geo KPIs Audit KPIs
Resource
KPIs
System
KPIs
Asset
KPIs
AGREEMENTS
OLAs and SLAs
Vendor
SLAs
Business
OLAs & SLAs
SBU
OLAs & SLAs
Management
SLAs
Resource
SLAs
System SLAs
MONITORING
Innovation, Risk
and Lifecycle
Innovation Risk
Innovation &
Lifecycle
Risk Risk Risk
Innovation &
Lifecycle
Risk &
Lifecycle
18. Example: Service Package
18
Service Name Messaging and Collaboration
Core
Services
Enabling
Services
Enhancing
Services
Options
Email
Network
Service Desk Support
Service Desk Support
8 x 5
10 x 6
7 x 24 x 365
Server Instant Messaging
Storage System Monitoring
Mailbox Size (Maximum)
2 GB
10 GB
Unlimited
Multi-language
Spanish
French
Japanese
Account Administration Information Security
Wireless Devices
Lenovo S6000
iPad Air
Samsung Galaxy S5
iPhone 5s
Service Support Level
Gold
Silver
Bronze
19. 19
KEY - Service Ownership
Provide the customer
enough information to
make a self-service
determination…
• Name & description
• Fit for my use
• Who can request it
• Cost
• Quality
• Delivery time
• How to request it
• Service Owner
If everyone owns the service, no one does
20. 20
KEY – KPIs
Customer
Experience
Sourcing &
Alliances
Business
Processes
Organization
& Geography
Governance
&
Compliance
Resources
Technology &
Support
Assets &
Finance
STRATEGY
Design and
Roadmap
Customer
Strategy
Vendor
Strategy
Business
Strategy
Governance
Strategy
System
Strategy
Asset
Strategy
ARCHITECTURE
Business, Tech &
Support
Components
& Integrations
Organization
Structure
Organization
Structure
Systems &
Operations
WORKFLOWS
Key Business and
Technology
Customer
Workflows
Business
Workflows
Governance
Audit &
Schedule
System
Workflows
ROLES
RACI Roles and
Responsibility
RACI RACI RACI RACI
PERFORMANCE
KPIs/Metrics,
Surveys and Rptg
Customer
KPIs
Vendor
KPIs
Business
KPIs
Geo KPIs Audit KPIs
Resource
KPIs
System
KPIs
Asset
KPIs
AGREEMENTS
OLAs and SLAs
Vendor
SLAs
Business
OLAs & SLAs
SBU
OLAs & SLAs
Management
SLAs
Resource
SLAs
System SLAs
MONITORING
Innovation, Risk
and Lifecycle
Innovation Risk
Innovation &
Lifecycle
Risk Risk Risk
Innovation &
Lifecycle
Risk &
Lifecycle
21. Example: Service KPI Bundling
21
Service
Support
Level
Availability Description Support Hours
Architecture
/Component
Design Criteria
Uptime / Availability
(Expected / Minimum)
Validation / Frequency
Gold
Environment is always
operational during the
hours that were
contractually agreed to by
the business unit.
Any planned maintenance
or downtime is performed
and managed outside of
the defined operating
hours of operation
windows.
7x24x365 No system
Single Point of
Failure (SPOF).
High Availability
(HA) clustered
environment.
N+1
redundancy in
dual data
centers.
99.8%
Outage time avg.:
87.6 m/month
21.9m/week
3.12m/day
Component Failure Impact
Analysis (CFIA) and SPOF
analysis performed monthly.
Integrated into Change and
Release Management activities.
End-to-end failover tested
routinely.
Silver
Environment is always
operational and supported
during the hours that were
contractually agreed to by
the business unit.
Negotiated maintenance
windows based on
business unit priority vs.
technical risk.
7 days a week
Holidays included
0700 to 1900h-ET
High Availability
(HA) clustered
environment.
1+1 redundancy
in same data
centers.
99.5%
Outage time avg.:
219 m/month
54.75 m/week
7.82 m/day
CFIA and SPOF analysis
performed quarterly.
Integrated into Change and
Release Management activities.
End-to-end failover tested least
semi-annually.
Bronze
Environment is
operational during regular
core business hours
Limited Single Points of
Failure. Redundant Power
and Network components
at a minimum.
Monday thru Friday
No Holidays
0800 to 1700h ET
Full component
level
redundancy not
required.
99.0%
Outage time avg.:
438 m/month
109 m/week
15,64 m/day
Where applicable, CFIA and
SPOF analysis conducted
annually.
Integrated into Change and
Release Management activities.
End-to-end failover tested least
annually.
22. KEY - Service Costing
22
Cost Elements
Hardware Tools & Software Facilities Labor Third Party
23. 23
KEY – Modular Services as CIs
Build reusable service
modules
Combine them to
create new services
Manage each service
as a configuration
item (CI) to give you
accountability
A SERVICE
SILO
SILO
SILO
SILO
SILOSvc
Svc
Svc
Svc
Svc
24. Roadmap for Change
Business Goals and Strategy
Customer
Experience
Governance
&
Compliance
Technology
& Support SDM
Resources
Sourcing
& Alliances
Assets &
Finance
Organization
&
Geography
Business
ProcessesSDM
KEY – Use a Service Design Process
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