Evan Wayne, VP of Store Systems and IT Operations at Sephora, discussed how Splunk has helped improve the in-store customer experience and resolve issues with their Mobile Point of Sale (MPOS) system. Splunk provided centralized visibility into distributed store systems and helped correlate issues to determine root causes. This reduced failed MPOS transactions from 18% to under 1% and doubled MPOS store penetration and revenues. Splunk also benefits Sephora's IT operations, security, ecommerce site monitoring, and future plans include expanding use to additional retail systems.
This is an academic project for Sephora. This project examines the cosmetics category and the existing consumer. In-depth interviews, shop-a-longs, and other primary researches were conducted to explore more first-hand consumer insights. Based on all the primary and secondary research, new positioning and brand vision were suggested as a conclusion.
The content includes the following:
1. Introduction
2. Research methodology
3. The consumer and the cosmetics category
4. The context – trends affecting the category
5. The consumer and Sephora
a. Key findings about Sephora
b. Key findings about Sephora's major competitors
c. Perceptual map and new positioning
6. Opportunities/issues for Sephora
7. New brand vision statement and rationale
8. New creative brief
A case study of Sephora for a graduate class at University of Baltimore that had an emphasis on the many ways that designers and business people can work together to provide the synergies that successful design can bring to any organization.
This is an academic project for Sephora. This project examines the cosmetics category and the existing consumer. In-depth interviews, shop-a-longs, and other primary researches were conducted to explore more first-hand consumer insights. Based on all the primary and secondary research, new positioning and brand vision were suggested as a conclusion.
The content includes the following:
1. Introduction
2. Research methodology
3. The consumer and the cosmetics category
4. The context – trends affecting the category
5. The consumer and Sephora
a. Key findings about Sephora
b. Key findings about Sephora's major competitors
c. Perceptual map and new positioning
6. Opportunities/issues for Sephora
7. New brand vision statement and rationale
8. New creative brief
A case study of Sephora for a graduate class at University of Baltimore that had an emphasis on the many ways that designers and business people can work together to provide the synergies that successful design can bring to any organization.
ephora is a leader in global prestige retail, teaching and inspiring clients to play in a world of beauty. Owned by LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora has earned its reputation as a beauty trailblazer with its expertise, innovation, and entrepreneurial spirit.
Sephora’s mission is to build the most knowledgeable and professional team of product consultants in the beauty industry that can identify skin types, understand the history of makeup and fragrances and how to interact with Sephora’s diverse clientele
ZARA's 6 months social media strategy plan for Social Commerce class at Parsons The New School for Design. Project includes SWOT analysis, strategic plan to improve ZARA's social media, guerrilla marketing, and partnership marketing.
Digital Marketing Strategy for a Cosmetic Brand - Love Beauty and Planet (A U...Abhishek Sinha
The digital marketing strategy outlines a detailed behavioral analysis on the Indian consumer journey from research > evaluation > consideration > purchase in the beauty industry. The digital marketing plan for the beauty brand has been created taking key insights from beauty consumer footprints and their behavior on the key digital channels to improve the beauty brand's discoverability and desirability on the top digital platforms.
Professional case study designed by Anne V. Edouard . Originated from Harvard Business Case Study Problems. Digital Marketing Initiative recommendations.
To increase the Jo Malone London presence in Asia, Pan Wang and Shaniya Shabrach-Ortiz created a pop up store for Jo Malone London in Shanghai. The mission behind the Jo Malone London pop up store concept is to educate potential customers and also reaching the younger generation to leave a lasting impact that will increase the penetration of our brand in China.
ephora is a leader in global prestige retail, teaching and inspiring clients to play in a world of beauty. Owned by LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora has earned its reputation as a beauty trailblazer with its expertise, innovation, and entrepreneurial spirit.
Sephora’s mission is to build the most knowledgeable and professional team of product consultants in the beauty industry that can identify skin types, understand the history of makeup and fragrances and how to interact with Sephora’s diverse clientele
ZARA's 6 months social media strategy plan for Social Commerce class at Parsons The New School for Design. Project includes SWOT analysis, strategic plan to improve ZARA's social media, guerrilla marketing, and partnership marketing.
Digital Marketing Strategy for a Cosmetic Brand - Love Beauty and Planet (A U...Abhishek Sinha
The digital marketing strategy outlines a detailed behavioral analysis on the Indian consumer journey from research > evaluation > consideration > purchase in the beauty industry. The digital marketing plan for the beauty brand has been created taking key insights from beauty consumer footprints and their behavior on the key digital channels to improve the beauty brand's discoverability and desirability on the top digital platforms.
Professional case study designed by Anne V. Edouard . Originated from Harvard Business Case Study Problems. Digital Marketing Initiative recommendations.
To increase the Jo Malone London presence in Asia, Pan Wang and Shaniya Shabrach-Ortiz created a pop up store for Jo Malone London in Shanghai. The mission behind the Jo Malone London pop up store concept is to educate potential customers and also reaching the younger generation to leave a lasting impact that will increase the penetration of our brand in China.
The Modern Retail Guide to EPOS 2016 brings readers a fantastic wealth of best-practice advice, with practical information on how to get the best from their retail technology. Topics covered include EPOS, payment processing, chip & pin, tablet POS – plus much more.
Cloud-based EDI for Sage ERP. SPS Commerce, a leading provider of cloud-based supply chain solutions, has comprehensive integrations for all Sage ERP products - giving you the power to collaborate with high-volume trading partners, without sacrificing the customizability and ease of use that Sage ERP provides.
Hoe kunt u als winkel aantrekkelijk blijven, genoeg omzet draaien en concurreren met dagelijkse internet aanbiedingen? Juist door uw winkel frequent te tunen en attractief te houden. Snelheid en budget zijn essentieel in dit proces, vooral als het niet over één winkel, maar over 300 winkels per kwartaal gaat! Bent u benieuwd hoe een Nederlands bedrijf in staat is om ultra korte supply chain concepten snel uit te rollen voor ketens zoals Victoria’s Secret? Caliber is de game changer in deze markt: met een minimaal aantal planners, soms wel tweehonderd leveranciers per project, duizenden gebruikers met verschillende rollen en zonder enige vorm van uitleg binnen 24 uur op het systeem van Yellowstar aansluiten! Hoor tijdens deze sessie hoe Caliber ICT tools inzet om de klant zijn doelen te laten bereiken. Dat noemen we antifragiel, een combinatie van flexibiliteit en robuustheid voor snelle opschaling.
How to Implement Architecture to Support Omnichannel ServicesOpenbravo
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
Robotic Process Automation (RPA) Webinar - By Matrix-IFSIdan Tohami
Anshul Arora presented Matrix-ifs' RPA solution which talked about
- Integrating AML, Fraud and Cyber-security Investigations
- Eliminate Manual Time Consuming Tasks Using Automation
- Proactive Investigations - System Triggering using AI and Machine Learning Trends
Future of Ecommerce: How to Improve the Online Shopping Experience Using Mach...Skyl.ai
About the webinar
It’s no secret that a well-organized product catalog becomes extremely crucial as consumers look for a more rich and consistent online experience while E-shopping. Often, the task of digitizing the catalog of the fast-moving and large volume products becomes daunting due to insufficient, erroneous, and fragmented data.
This leads us to the question: If E-commerce and fashion companies need to be agile and consumer-friendly, then why are so many still using the same product catalog management methods that were devised years ago? The manual product classification and data attribution process are only leading to an increased risk of error and time delay affecting the brand reputation. Also, leading to lost sales opportunities due to incomplete or inaccurate product records that don’t really reflect the actual product.
In this webinar, we will discuss how to efficiently manage machine learning projects without tech headaches by plugging in your data and building your models instantly.
What you will learn
- How E-commerce companies are using AI to drive more sales and seamless customer experience
- Know the secret sauce of automating time-intensive, repetitive steps to quickly build models
- Demo: A deeper understanding of the end-to-end machine learning workflow for a fashion product catalog management using Skyl.ai
Research online purchase offline what share of your customers buy in store a...Mariia Bocheva
Did you know that ROPO-effect on average is about 40%, but it greatly varies from industry to industry and also depends on brand awareness?
In these slides, you'll find a clear, affordable and step-by-step implementation plan on how to do it and share several success stories from the biggest retailers.
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
test - Future of Ecommerce: How to Improve the Online Shopping Experience Usi...Skyl.ai
About the webinar
It’s no secret that a well-organized product catalog becomes extremely crucial as consumers look for a more rich and consistent online experience while E-shopping. Often, the task of digitizing the catalog of the fast-moving and large volume products becomes daunting due to insufficient, erroneous and fragmented data.
This leads us to the question: If E-commerce and fashion companies need to be agile and consumer-friendly, then why are so many still using the same product catalog management methods that were devised years ago? The manual product classification and data attribution process are only leading to an increased risk of error and time delay affecting the brand reputation. Also, leading to lost sales opportunities due to incomplete or inaccurate product records that don’t really reflect the actual product.
In this webinar, we will discuss how to efficiently manage machine learning projects without tech headaches by plugging in your data and building your models instantly.
What you'll learn
- How E-commerce companies are using AI to drive more sales and seamless customer experience
- Know the secret sauce of automating time-intensive, repetitive steps to quickly build models
- Demo: A deeper understanding of the end-to-end machine learning workflow for a fashion product catalog management using Skyl.ai
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...Splunk
.conf Go 2023 presentation:
"Das passende Rezept für die digitale (Security) Revolution zur Telematik Infrastruktur 2.0 im Gesundheitswesen?"
Speaker: Stefan Stein -
Teamleiter CERT | gematik GmbH M.Eng. IT-Sicherheit & Forensik,
doctorate student at TH Brandenburg & Universität Dresden
.conf Go 2023 presentation:
De NOC a CSIRT
Speakers:
Daniel Reina - Country Head of Security Cellnex (España) & Global SOC Manager Cellnex
Samuel Noval - Global CSIRT Team Leader, Cellnex
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk
BMW is defining the next level of mobility - digital interactions and technology are the backbone to continued success with its customers. Discover how an IT team is tackling the journey of business transformation at scale whilst maintaining (and showing the importance of) business and IT service availability. Learn how BMW introduced frameworks to connect business and IT, using real-time data to mitigate customer impact, as Michael and Mark share their experience in building operations for a resilient future.
Data foundations building success, at city scale – Imperial College LondonSplunk
Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience. Juan will share his experience in building data foundations for a resilient future whilst enabling digital transformation at Imperial College London.
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk
Learn how Vodafone has provided end-to-end visibility across services by building an Operational Analytics Platform. In this session, you will hear how Stefan and his team manage legacy, on premise, hybrid and public cloud services, and how they are providing a platform for complex triage and debugging to tackle use cases across Vodafone’s extensive ecosystem.
.italo operates an Essential Service by connecting more than 100 million people annually across Italy with its super fast and secure railway. And CISO Enrico Maresca has been on a whirlwind journey of his own.
Formerly a Cyber Security Engineer, Enrico started at .italo as an IT Security Manager. One year later, he was promoted to CISO and tasked with building out – and significantly increasing the maturity level – of the SOC. The result was a huge step forward for .italo.
So how did he successfully achieve this ambitious ask? Join Enrico as he reveals the key insights and lessons learned in his SOC journey, including:
Top challenges faced in improving security posture
Key KPIs implemented in order to measure success
Strategies and approaches applied in the SOC
How MITRE ATT&CK and Splunk Enterprise Security were utilised
Next steps in their maturity journey ahead
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
4. 4
The Science (and Background) of Sephora
Founded in 1970 in France
One of the largest U.S. cosmetics retailers,
largest in France
– 1900 stores in 29 countries, 380 in the US
– Largest store – Sephora.com
Owned by LVMH Moët Hennessy Louis Vuitton
North American Headquarters in San Francisco
5. 5
My Background and Role
Joined Sephora in April 2013
IT team supports in-store, online and corporate
– Mobile POS on iPod, POS, COLOR IQ, Store Digital
– Sephora.com & M.Sephora.com
– Security and IT infrastructure (network, data center)
I guarantee you have a great shopping experience
My idea for a Splunk T-Shirt
– “Splunk guarantees we’ll check you out!”
7. 7
MPOS is a Strategic Initiative
Implemented MPOS to:
– Have more places for customers to purchase
– Save floor space
– Reduce lines at the registers
Benefits of MPOS
– Improved customer experience
– More revenue per square foot
8. 8
MPOS Should Not be a POS
Many errors occurred during year 1
– Coding issues
– Card-swipe failed
– Network hoping
– Battery Issues
No visibility into problems
– Log data was localized to each retail location
– “Needle in a haystack”
18% of all transactions failed
9. 9
Why Splunk
Be the first to know before your business
Centralized view of distributed store systems
Ability to correlate issues to quickly determine root cause
Give more people the ability to assess problems
10. 10
Splunk for In-Store Customer Experience
Mobile POS/POS/Color IQ/mPlus
Uses
– Monitor application health & performance
– Centrally analyze, troubleshoot device and store
issues
POS server and register failures
Type of error (how often down to device/store)
Charging/Battery/Screen Dimming Issues
SSID hopping (we’re in malls!)
Card-swipe failed
– Track usage and version upgrades
– IOS Console Logging via Splunk
12. 12
The Good, The Bad and The Beautiful
The good - fast time to value
– Time to actionable data – 2 Weeks
The bad –discovered a lot of issues after 2 weeks
– Splunk uncovered about 40 new problems with our MPOS
The beautiful – Splunk helped crush the problems
– Failed transaction rate fell by 95% (<1% failure rate)
– MPOS store penetration doubled
– Revenues through MPOS doubled
The bonus – Quickly & personally determine problem
validity when a store calls
13. 13
Splunk for Sephora IT Ops
Sephora US (retail, ecommerce, supply chain & corporate)
Network & Security
– Security Information & Event Management (SIEM) tool
– Corporate firewalls – proactive alerts on excessive session count and repetitive denies
– Internet traffic – WAN acceleration, web filters and Advanced Persistent Threat (APT) solutions
Enterprise Services
– Single Sign on (PING Identity)
All corporate and retail applications migrating towards SSO strategy
Enterprise Service Bus
– Application logging and correlation for over 150 interfaces
1
14. 14
Splunk for Sephora.com
Sephora.com/ Loyalty Program/ Mobile Web/ Mobile App/ Beauty Insider
– (Engineering, DevOps, Production Support)
50gigs of logs per day
• Real-time dashboarding for:
• Session count
• Order Per Minute (OPM)
• Exception reporting/Traffic Monitoring
• Application health (Apache -> back end systems -> DB)
• Integration check points (JCPenney, Intl Shipping, giftcards)
• Proactive monitoring for site optimization & trend analysis
• Fraud detection in real time (orders per second/# of failed logins)
• Mobile traffic patterns cross-channel
1
16. 16
Top Takeaways
Splunk extends beyond internal IT to the customer experience
Splunk has value for both pre-sales and purchase use cases
Don’t need a large # of users to get a huge benefit from Splunk
The size of that benefit can be in the millions of dollars