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Kristian Norling, an ICT strategist at Region Västra Götaland, outlines the development and evolution of intranet systems from 1996 to 2009, including significant milestones such as the implementation of a new CMS and portal framework projects. The document emphasizes the importance of effective management, interaction design, and enterprise search strategies in creating a user-friendly intranet. Various phases and technologies introduced over the years demonstrate a focus on enhancing communication and information access within the organization.






































































