The document summarizes the qualifications and experience of an Office Manager with over 15 years of experience managing operations in sports facilities and event venues. The individual has expertise in staff training, financial management, developing business opportunities, and ensuring high levels of customer satisfaction. Professional experiences include roles as Office Manager for a large international sports complex, volunteer work for a medical center, and Communications Clerk for another company.

1. SUMMARY
Experienced, service-driven Office Manager with proven expertise in maximizing
productivity, achieving all performance goals and increasing bottom-line profitability;
qualifications include:
 Staff training and strong team building/motivation
 Networking and the development of new business opportunities
 Budgeting, purchasing, cash management, accounts payable, financial reporting
and cost containment
 Networking and the development of new business opportunities
 Multiple project coordination/management and expediting on-time completion
 Prudent decision-making and troubleshooting to safeguard all standards in service
delivery
 All aspects of the contract negotiation process
 Public relations and maintaining high-level customer satisfaction
PROFESSIONAL EXPERIENCE
Volunteer (Jupiter Medical Center)  May 2015 – Present
 Manage and update internal email database system
 Coordinate lecture/marketing packages for on-site and off-site events
 Create lecture evaluation worksheets and manage post event feedbacks
 Complete ad hoc projects
Office Manager (Independence Park Limited)  February 2003 – July 2014
(International sports complex comprising 3 stadia, an indoor arena (for up to 6,000),
an indoor sports center (for up to 5,000), an aquatic center with 2 pools plus outdoor
courts for volleyball, bocce, netball and basketball). Primary responsibilities:
 Company Secretary
 Organized and directed daily operations with a direct support staff of 5 employees
 Human Resource management and staff contracting (as needed)
 Budgeting
 New business development, public relations and retaining service/vendor
relationships
 Safety and quality management
 Interna controls, policies/procedures and Operations Manual
 Orgnizing meetings, preparing documents and taking Notes/Minutes
 Assisted in streamlining operations an facility revitalization and capital upgrades
which triggered rapid growth and recognitionas a national and international venue
 Assisted in establishing organization’s service standards, and growing business
from 10 events to over 60 major events annually
Communications Clerk (BATCO Ltd.)  Nov 1994 – June 2000
 Responsible for purchasing, staff training/supervision and client relations
 Sent local and international fax and telex messages
EDUCATION
University of the West Indies, Mona  June 2002
 BS (Hons) Hotel Management
DELMANDAT.JOHNSON
156CaravelleDrive,Jupiter,Florida,33458(561)427-4771delfish24@hotmail.com

2. OTHER PROFESSIONAL TRAINING
 SHRM-CP (Society for Human Resource Management – Certified Professional) Certification
Pending
 Event Coordinator & Wedding Consultant Party Planner
 Sports Event Management for Developing Countries
 Managing & Motivating People
 Fundamentals of Human Resources Management
 Advanced Sales & Marketing
 Business Studies (2-Year Certificate)
PERSONAL
Computer literate References available