The document provides an executive summary for Ghazi Khan, highlighting his experience and skills in agile methodologies like Scrum and Kanban. He has over 15 years of experience as an Agile/Scrum coach and project manager for companies in various industries. His responsibilities have included facilitating daily stand-ups, sprint planning, and retrospectives; managing Scrum teams; migrating projects from waterfall to agile; and tracking bugs and workflows in JIRA. He is proficient in agile tools like JIRA, Rally, and Confluence.

1. Ghazi Khan
EXECUTIVE SUMMARY
 Agile/Scrum Coach with experience in Software Technology, Financial, Retail and E-Commerce Industries.
 Extensive experience in developing and implementing a company’s software products and services and web development.
 Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software
Development Life Cycle Process (Rational Unified Process –RUP).
 Highly trained and tremendous expertise in agile product life cycle (SCRUM) methodologies. Proven track record to
transform non-Agile teams to agile teams.
 Worked with SDLC: Scrum Master, Agile, DMAIC, RAD, BPR, ITIL, Information Engineering (IE), PMBOK Agile Tools (Rally, Jira
/ Green hopper, Confluence) etc.
 Experience to managed bugs using Rational Rose, JIRA and Clear Case
 Document various bugs in the conversations in JIRA
 Working with cross functional team to generate backlogs, capture them in JIRA, and work against the committed backlog
against the sprint delivery schedule
 Verify and review issues using Scrum and Kanban on JIRA.
 Creating complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes
and notification schemes.
 Extensive experience in developing and implementing a company’s software products and services.
 Project management experience includes client management, customer interaction, scope definition, project planning, and
change control, integration and release management.
 Experience working with PMO office and PMBOK guidelines.
 Skilled in Vision documents, Feasibility Studies, Scope Documents, Requests for Proposal and preparing end-user support
documentation and training materials.
 Creating Work Breakdown Structures (WBS), Project Schedules, Request for proposal (RFPs), Service level agreement (SLAs),
Operation level agreement (OLAs), and Project Timelines.
 Managed Risk Assessment, Risk Mitigation, Risk Log and Issue tracking.
 Excellent Skills in Performance Management to support strategic planning, goal setting, accountability, enhance decision-
making, and improve customer service and also Project Planning based on Cost Benefit and ROI analysis.
 Excellent presentation skills in preparing contingency plans, review logs, forecasting and planning work schedules with
excellent comfort level in using Microsoft Project, At-Task.
 Created and maintained Responsibility Assignment Matrix and Requirements Traceability Matrix (RTM).
 Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project
cycle.
 Highly motivated team player with ability to lead, manage and work in all environments to meet deadlines.
 Quick Learner with strong problem solving skills (Risk analysis and Mitigation) and excellent in communication, presentation
and interpersonal skills.
 Seasoned professional, with outstanding client interaction, project planning, execution, monitoring and resource balancing
skills with ability to support multiple simultaneous application development projects in a matrix organizational structure.
 Strategic leader, team builder, and technical specialist contributing to corporate profitability, productivity, and service
delivery.
TECHNICAL SKILLS
Analysis Methodologies RUP, UML, Agile methodology, Waterfall methodology, CMM, SWOT, Cost-
Benefit Analysis, Risk Analysis, Gap Analysis.
Operating Systems Win 95/98/NT/2000/XP, Linux, UNIX
Defect Tracking Tools Rational Clear Quest, Test Director, JIRA
Business Modeling Tools Rational Rose, Microsoft Visio, Share Point
Requirement analysis and Mgmt. Rational Requisite, Test Director
Reporting Crystal Reports, MS Project, Power Builder, Actuate
Project Management Microsoft Project, Microsoft Office Suite, Rally, AtTask
Programming Language HTML, XML, SQL, ORACLE, DB2., Java
Testing Tools Rational Enterprise Suite, Test Director, Quick Test Pro

2. PROFESSIONAL EXPERIENCE
United Healthcare Group Eden Prairie MN 55344
Jan2016-April 2016
Program -icare -Pega Upgrade version 6.2 to 7.0
Scaled Agile framework (Safe) at team level -Rally
Scrum master/Agile Coach
Union Bank of California, Monterey, CA
JAN 2012 – January 2016
Agile/Scrum Master
Responsibilities:
 Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.
 Analyzed and explained precisely the applicants' account status, provided guidance and documented
account systems.
 Worked with Product Owner on Artifacts Such as Product Backlog, Spring Backlog, and Sprint Burn
down, Release Burn down.
 Facilitating Scrum of Scrum for offshore Scrum teams in US states.
 Managed the products and services throughout all stages of product development, including strategy
and concept, definition, development, release and post-release activities, conducting UAT sessions
ensuring any high priority, severity issues on JIRA are resolved ASAP
 Managed the products and services throughout all stages of product development, including strategy
and concept, definition, development, release and post-release activities, conducting UAT sessions
ensuring any high priority, severity issues on JIRA are resolved ASAP
 Managed the overall performance and delivery of cross-functional
 Facilitated sprint planning as Scrum master for multiple Scrum teams;
 Publicized the team's progress and successes to make sure they are highly visible to product owner /
stakeholders.
 Managed projects in both Agile and Waterfall development environments.
 Kept the team together all the time to ensure successful sprints.
 Migrated the Projects from Waterfall to Scrum is major responsibility.
 Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.
 Working with Product owner On Artifacts Such as Product Backlog, Spring Backlog, and Sprint Burn
down, Release Burn down.
 Facilitating Scrum of Scrum for offshore Scrum teams in US states.
 Managing the overall performance and delivery of cross-functional
 Facilitating sprint planning as Scrum master for multiple Scrum teams;
 Publicizing the team's progress and successes to make sure they are highly visible to product owner /
stakeholders.
 Working with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown,
Release Burndown.
 Facilitating Scrum of Scrum for offshore Scrum teams in US states.
 Managing the overall performance and delivery of cross-functional
 Facilitating sprint planning as Scrum master for multiple Scrum teams;
 Publicizing the team's progress and successes to make sure they are highly visible to product owner /
stakeholders.
 Managing projects in both Agile and Waterfall development environments.

3.  Keeping the team together all the time to ensure successful sprints.
 Migrating the Projects from Waterfall to Scrum is major responsibility.
Environment: Project Management Methodologies, AGILE/LEAN Scrum project framework, JIRA, Team Foundation Server
2010, Rational Clear Case, HTML, XML,RDBMS ,Oracle 9.1, SQL Server, MS-Visio, Rational Requisite Pro, MS-Project, MS
Office Suite, Java.
Symantec, Mountain View, CA APRIL 2011-DEC 2011
Scrum Master
Responsibilities:
 Defined project scope and objectives through internal project management methodologies.
 Conducted interview & brainstorming sessions, JAD sessions, presentation sessions to capture clear, concise & feasible
requirements
 Managing projects in both Agile and Waterfall development environments.
 Keeping the team together all the time to ensure successful sprints.
 Worked with successful development and management of system requirements and user stories for Capital One's main
sales and service national branch application; Requirements subsequently tested and implemented in production
environment
 Worked with Loan servicing direct end teams who handled inbound and outbound calls pertaining to the reconciliation
and collection of delinquent accounts, either directly or through appropriate channels. Maintained good relationship
with clients, debtors, and attorneys.
 Was held responsible for payment scheduling and create contact with the sources to locate debtor. Gave explanation
about the obligations, legal steps, and obtain payments.
 Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective.
 Established effective communication for the department with consistency across development and business
management. Presentations, recommendations and updates provided regularly to the Director office.
 Provide visibility to team impediments/risks and helps eliminate them
 Coaches and mentors agile team members and provides constructive performance feedback
 Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum
 Encouraging the team for self-organization to boost the efficiency and coordination
 Working with stakeholders/ product owners to prioritize the requirements for sprint.
 Encouraging the team to come up with reusable elements and use the best practices.
 Helped the product owners to come up with set of stories for better understanding for estimate and development.
 Motivated the team to come up with quality shippable product and meet the product goals.
 Tracks and reports status and other metrics against goals on an ongoing basis
 Managed offshore teams in different geographical places.
 Ensured task completion to specification, on time and within budget.
 Representing the team to report overall project status and upcoming risks and
suggest solutions about it.
Environment: Project Management Methodologies, JIRA, Rally, AGILE Scrum project framework, LEAN Principles, HTML,
XML, RDBMS, Java and Rational Clear Case.
Puma, Dallas, TX AUG 2010- MAR2011 Scrum Master
Responsibilities:

4.  Implemented the business requirements gathered from stakeholders, system users, clients and managers, software
development team and the QA team.
 Responsible for project completion within the time and budget constraints.
 Facilitated (JAD) Joint application Development sessions to refine prototypes, prioritize and time-box use cases.
 Involved in Requirement Scoping and analyzing high priority requirement for implementation.
 Created Business Requirements Document and converted them into System Requirement Specifications Document.
 Studied and analyzed competitor’s applications and brainstormed to gather effective requirements for a quality
product.
 Analyzed Requirements and created Use cases, Use Case diagrams, Activity Diagrams.
 Created and managed project templates, use case project templates, requirement types and traceability relationship in
Requisite Pro.
 Gathered and closed all reporting data requirements for report development, the parameters as well as (KPI) key performance
indicators from all Business Units.
 Coordinated with the development team, database team, data warehousing team and QA team throughout all phases
in the RUP methodology.
 Assisted QA Team in writing test cases, test plans and tested the final application for usability testing to verify whether
all the user requirements were catered to by the application.
 Used Rational Clear Quest for defect tracking and change management request and reported them.
 Involved in preparing a simple and detailed User manual for the application, for an intended novice user.
Environment: Project Management Methodologies, Waterfall, RUP, Rational Clear Case, , HTML, XML, RDBMS, Oracle 9.1,
SQL Server, MS-Visio, Rational Requisite Pro, MS-Project, Java, MS Office Suite.
Novartis, Emeryville, CA JUL 2006 - AUG 2010 Scrum Master
Responsibilities:
 As an Agile/SCRUM master motivating business/IT teams to switch from traditional waterfall model to more
business focused SCRUM development.
 Overall Agile Project planning, Incremental execution for “Dealer Daily” portal related projects.
 Aligning business demands to IT business transformation solutions to achieve goals like improving “Time to
Market”, reducing cost etc.-
 Forming skilled development teams, empowering them and ensuring that they are self-organized to resolve minor
issues. Implementing XP practices such as test driven development and re-factoring.
 Coordinating with Product Owner to prioritize requirements/Product Backlog based on Delivery schedule,
Business Value based on ROI calculation.
 Facilitating Release planning, Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT review and
Retrospective meeting to track progress, eliminate project impediments and setting goals.
 Creating metrics such as “Burn-down” and “Velocity charts” for each SPRINT and tuning the subsequent Product
Backlog/development/Release Plan to meet feature delivery deadlines.
 Inviting active participation from customer in user acceptance testing for every SPRINT delivery and focusing on
pro-active customer collaboration rather than customer negotiation.
 Addressing technical/management impediments using group brainstorming (e.g. application de-coupling, loose
coupling between components for stable and faster release cycles, flexible framework for expansion.). Launching
subsequent SPRINTS/projects to implement the time bound solutions.
 Addressing quarterly production releases on schedule based on priority, criticality, application dependency etc.
Negotiating, if required with the customer to adjust the release schedule based on various dependencies.
 Addressing end user concerns about Quality, Application Availability, Time to Market and planning the resolution
based on agreed priorities. Ensuring adherence to SOX standards.
 Applying DMAIC for improving business partnerships, dealer service delivery with greater agility, and customer
satisfaction. Tools used -(FMEA, QFD, SIPOC, Balanced Scorecard, Control charts, Kaizen) Focusing on Process
Design robustness adaptable to future changes. Identifying process owners and transferring responsibilities for
continuous improvement.
 Leading/Coordinating cross-functional teams (Vehicles, Parts, Office, logistics, HR, IT etc.) for business process
management initiative, business requirements gathering (User Stories, UML, Use Cases), issue resolution.
 Agile Project Portfolio Management, Metrics benchmarking, data collection – (Variances, Velocity/Productivity,
Quality- Defect Metrics, Earned Value/ROI etc.) reporting in PMO meetings.