The document outlines the professional profile of Murali Pylam, a QA Manager with 19 years of experience in quality assurance, including 2 years in the USA. He has expertise in various testing methodologies and tools, focusing on process improvements and managing teams for successful project delivery in organizations like IBM and JPMorgan. Murali is skilled in automation, resource management, and developing QA strategies, and has demonstrated leadership in building and mentoring testing teams.

1. MU R A L I PY L A
Mobile: +91 9573566156
Email: pylamurali@gmail.com
Manager – Quality Assurance Management
Exploring challenging management opportunities with reputed organizations, to utilize acquired knowledge and
competence in a long-term assignment, adding value to the operations
Profile in Brief
 Seasoned techno-functional professional with an overall experience
amounting 19 years, including 2 years of international experience in
USA, currently working in a QA Management role with IBM India Pvt.
Ltd.,
 Proficient in Manual Testing, Automation Testing, Performance
Testing, Security Testing, Mobile Testing and Accessibility Testing.
 Work with the business teams, development teams and define QA
organization roadmaps and drive test execution of technology projects,
 Delivered large-scale real-time distributed systems, and building highly
scalable systems in stressful and challenging environments by
mentoring /motivating teams to achieve the business goals of the
projects.
 Drive process improvements in test design, test execution, test
reporting and deliver high quality applications.
 Demonstrated success in driving end-to-end QA lifecycles, right from
requirement collation, test planning and scheduling, resource-task
alignment, actual implementation and post-implementation support.
 Skilled in the application of various development / testing
methodologies, including Agile, Scrum, Waterfall, Iterative, aimed at
executing mission-critical programs / projects in a seamless manner
 Strong experience in designing automation framework, automation
strategies.
 Proven expertise in defining QA functions, setting-up all operations from
scratch and laying down robust systems to support the same; driving
operations with focus on qualitative project delivery.
 Recognized for defining effective policies / procedures, critical process
methodologies/improvements and systems, in line with organizational
as well as client requirements.
 Deft at collaborating with the senior management and functional
managers to plan, execute and deliver projects in a timely manner,
through a committed resource matrix.
 Successfully executed several projects by utilizing onsite / offshore
service delivery models which focus on risk management, enterprise
Technical Skills at a Glance
 Software Development (Agile, Scrum,
Waterfall, Iterative) methodologies
 Test/Defect Management Systems – QC,
MTM, RTC
 Automation Test Tools – Selenium, QTP
 Performance Test Tool – LoadRunner
 Databases – MS SQL
 Security Testing – AppScan
 Accessibility Testing – RPT
 Domain – HCM, Banking, e-Learning and
Health Care.
Functional Skills at a Glance
 Software Test Development, Execution and
Maintenance.
 Resource Management across projects
 Automation Development and Support
 QA Management Operations
 Process Implementation / Improvements
 Resource Planning / Optimization
 Product Management and Development
Management Interaction and Relations
 Estimations, Risk Management
 Test Progress Monitoring / Reporting
 Organizational Policies and Procedures

2. release management, relocations, problem / incident / change
management and conflict resolution.
 Track record of developing a good rapport and healthy relationships
with all stakeholders, while leading geographically distributed Manual,
Automation and Performance test teams.
 Sound communicator and good team player, with high work ethics, time
management and task prioritization skills, coupled with an aptitude to
focus on the minute-most details
Work Experience
IBM India Pvt Ltd, QA Manager Jan 2010 – Till Date
Deliverables:
 Provide leadership to build manual, automation and performance test teams, create/maintain an ongoing product
testing roadmap and test schedules.
 Publish QA Metrics and driving excellence through metrics and achieved a high level of QA efficiency. Identified areas
for improvement, set the vision/goals of each improvement effort.
 Spearhead activities related to automation projects involving automation framework design, tool identification, POC,
automation implementation, migration etc.,
 Manage end to end automation activities includes automation development, execution, auto fixing, maintenance support
(to manual QA, Development and SCM teams).
 Working with product management, software engineering, and program management teams to define, estimate level of
effort, and prioritize feature requirements, and contribute to improved processes and product quality thought leadership.
 Monitoring and managing the quality assurance / testing portion of project work plans and ensure they adhere to IBM’s
SDLC/STLC. This includes ensuring software testing standards are followed, test plan and test case documents are
written and reviewed, and appropriate metrics are defined and monitored.
 Liaise with the client, production support and senior management in the implementation of SLA parameters.
 Initiated and empowered the team to improve their capability in Security Testing, Accessibility Testing, and Mobile
Testing.
 Guide functional leads in streamlining and optimizing resource utilization across various RDP (Rapid Development
Project)/LDP (Large Development Project) projects and ensure timely delivery of projects/programs with defined
standards.
 Working closely with Onsite team (USA) in capacity planning, resource allocation, monitoring progress, defect triaging,
improving processes, performance reviews etc.,
 Represent QA team (offshore) as a SPOC (Single Point Of Contact) to Onsite QA team, PM, Development and
Operations teams.
 Generate/ update various status reports for the senior leadership team and other stakeholders
 Participate in preparation of project plans through go-live and post-live support based on inputs from development,
infrastructure, performance testing, security and support teams.
 Review individual performance, provide constructive feedback and ensure the productivity is improved.
 Assess/ manage risks across, multiple projects and define processes for resolution/ mitigation of risks.
 Define acceptable quality and performance standards.
JPMorgan HFS, Greenwich, CT, USA, QA Manager Consultant Feb 2008 – Dec 2009
Deliverables:
 Built offshore team (Manual and Automation test teams) with the help of TCoE team; coordinated (as Onsite
coordinator) the testing efforts with product management and development teams.
 Developed the entire Quality Assurance strategy from the ground up Test Strategy, Test Plan, Test Data, Test Case
Metrics, and Requirement Traceability Metrics.
 Attended design reviews, requirements sessions, core team meetings, and technical team meetings to understand
Certifications/Trainings
 CSM (Certified Scrum Master)
 Lead Without Title
 Project Management
 Leadership for Agile Culture

3. business requirements and business operating processes/procedures in order to identify test scenarios as Onsite QA
representative.
 Coordinated and Managed onsite and offshore QA team’s efforts & activities, ensuring milestones are met within
defined schedules
 Conducted bug triage meetings, discussed/tracked the critical issues or showstoppers for quick resolution of
issues/risks
 Risk Management throughout the program/project life cycle and workings on the mitigation in a proactive manner.
 Involved in UAT planning and execution activities for business and operations participants and serve as overall point
person from QA.
 Responsible for delivery and Quality of the Project's deliverables and adherence to engagement commitments/SLA’s.
 Responsible to ensuring project delivery within budget & time despite demanding schedules.
 Organized and facilitated test planning, daily stand-up meetings, reviews, defect triage meetings, demos and other
related meetings.
 Managed all the functions of project coordination including initiation, requirement elicitation, scoping, estimation,
resource planning, tracking and delivery.
Quant Systems India Pvt. Ltd., Senior Project Lead. Aug 1996 – Jan
2008
Deliverables:
 Participated in functional specifications and detailed design review.
 Developed and executed test cases based on the Requirements and Design Documents and generated Test
data for both Positive and Negative Test cases
 Involved in Functional Testing, Database Testing, System Testing, Regression Testing and User Acceptance
testing to assure the quality.
 Built Manual QA team of 20 members and responsible for the entire Offshore QA efforts including test planning,
resource planning, tracking the project progress, conducting defect triage meetings, identifying risks, reviewing
the QA artifacts before sign off.
 Responsible for work allocation, work tracking, performance appraisal and competency development of team
members.
 Implemented automation testing and developed regression suite for Monthly releases.
 Monitored performance of team members and rendered productivity enhancement feedback
Educational Credentials
 B Tech, Nagarjuna University, Andhra Pradesh
1994
Personal Details
 Data of Birth: 26th
Mar 1972
 Languages Known: English, Hindi and Telugu
 Nationality: Indian