Thomas J. Bookhamer is an experienced agile strategist, coach, and facilitator with expertise in various agile practices and techniques aimed at improving team performance and product delivery. He has a substantial background in coaching and leading agile transformations across multiple organizations, including American Airlines, WebMD, and Credit Suisse, and holds several Agile certifications. Additionally, he founded Bookhamer, LLC, offering agile coaching, training, and consulting services.

1.
THOMAS
BOOKHAMER
AGILE
STRATEGIST,
COACH,
SCRUM
MASTER,
FACILITATOR,
TRAINER
SUMMARY:
I
have
expertise
in
practices
used
in
cross-­‐functional
Agile
teams,
including:
road-­‐mapping,
story
mapping,
release
planning,
story
point
estimation,
retrospectives,
integration
of
software
engineering
and
XP
best
practices
(e.g.
code
reviews,
unit
tests,
TDD,
automation,
etc.),
and
other
techniques
that
enable
teams
to
iteratively
deliver
high
value
products
and
early
feedback
to
stakeholders
in
an
Agile
framework.
I
am
a
servant
leader
and
facilitator
experienced
and
qualified
to
work
with
the
organization
as
a
whole
to
ensure
that
cultural
challenges
inherent
in
Agile,
XP,
Scrum
process
execution
are
correctly
addressed.
CERTIFICATIONS:
• CSM
-­‐
Certified
Scrum
Master
• CSP
-­‐
Certified
Scrum
Professional
/
Practitioner
SKILS:
• Agile
Strategist,
Coach,
Facilitator,
Scrum
Master
• Agile
Adoption,
Transformation
,
Scaling
• Agile
Portfolio/Program/Release/Iteration
planning
• Value
Stream
Mapping
• User
Story
Mapping
• Scrum,
Kanban
System
design,
Lean,
XP
• Test
first
development,
TDD,
Agile
Testing
• Translating
problems
into
opportunities
for
learning
• Reducing
waste
• Stakeholder
communication
• Retrospectives
• Rally,
Version
One,
Jira
-­‐
Greenhopper,
TFS
Submitted by Thomas J Bookhamer
Bookhamer, LLC
10122 CR 226, Tyler TX 75707
206-794-0699
thomas@bookhamer.com
www.bookhamer.com
www.linkedin.com/in/thomasbookhamer

2. Submitted by Thomas J Bookhamer, Agile Strategist, Coach, Trainer, and Facilitator
10122 CR 226 Tyler, TX 75707
206-794-0699 thomas@bookhamer.com
Bookhamer, LLC
www.bookhamer.com
www.linkedin.com/in/thomasbookhamer
2
EXPERIENCE:
10/13
-­‐
Current
AA.com,
American
Airlines
Agile
Strategist
–
Coach,
Mentor,
Senior
PM
• Agile
Strategist
and
Coach,
Trainer,
Senior
Agile
PM,
Scrum
Master,
Mentoring,
and
Agile
Training.
As
a
Agile
Strategist
at
America
Airlines
I
am
responsible
for
multiple
budgets
and
projects
dedicated
to
the
development
of
a
new
aa.com
website
serving
the
merger
of
US
Airways
and
legacy
AA.com.
As
an
Agile
Strategist
and
Coach
I
am
a
servant
leader
providing
training
programs
and
mentoring
while
implementing
progressive
technologies
in
web
and
mobile
design.
05/13
–
Current
Bookhamer,
LLC
(2010)
–
Independent
Consultant
Coach,
Trainer
and
Facilitator
• Thomas
Bookhamer,
I
am
the
founder
of
Bookhamer,
LLC
a
provider
of
Agile
and
Scrum
coaching,
training,
and
transition
services.
I
have
the
privilege
of
being
a
Coach
today
having
spent
10+
years
in
the
field
first
as
a
Certified
Scrum
Master
working
my
way
to
CSP
and
onto
Coach.
Having
spent
several
years
traveling
to
India
building
teams
I
have
developed
several
offshore,
cross-­‐functional,
co-­‐located
team
solutions
for
clients
located
across
the
USA.
I
have
successfully
completed
coaching,
training,
and
agile
adoption
engagements
for
clients
like,
WebMD,
Credit
Suisse,
Standard
and
Poor’s,
RR
Donnelly,
VCE,
and
JCrew.
12/11
–
05/13
Eliassen
Group
Staff
Senior
Coach,
Trainer,
and
Facilitator
• I
accepted
a
staff
position
as
the
Senior
Coach
at
the
Eliassen
Group.
Along
with
developing
new
business
I
was
focused
on
expanding
the
following
services:
Assessment,
Transformation
and
Adoption
Implementation
Services;
Program
Management,
Coaching
and
Training
Programs
and
Workshops
Support
Services,
Coaching
Support
Services,
and
Agile
Skill
Sets.
06/11-­‐
12/11
WebMD
(thru
Eliassen
Group)
NYC
Senior
Principal,
Agile
Coach
• Introduced
Agile
practices
through
six
phases
as
follows;
Engagement
Planning
&
Preparation;
Training
and
Workshops;
Project
Chartering;
Release
Planning;
Agile
Coaching;
Agile
Retrospectives.
I
also
facilitated
and
introduced
Innovation
Games®
during
this
process
to
deliver
successful
marketing
initiatives
and
drive
architectural
collaboration
between
the
business
and
technical
groups.
• Agile
Adoption,
Team
Engagement,
Executive
Adoption
• Coached,
trained,
and
mentored
Scrum
Teams,
Product
Owners,
and
ScrumMasters
responsible
for
delivering
product
&
software
projects,
training
and
reinforcing
Agile
Scrum
practices
for
multiple
teams
• Mentored
two
projects
and
startup
teams
to
identify
and
remove
impediments
and
become
self-­‐managing
• Tool
assessment
and
implementation,
training,
e.g.
Version
One.
11/10
–
05/11
Credit
Suisse
Private
Banking
(thru
Eliassen
Group)
NYC
Senior
Principal
Agile
Coach
• Synchronized
the
Agile
adoption
practices
between
business
and
technology
stakeholders
to
ensure
that
all
efforts
were
coordinated
and
achieving
their
stated
objectives.
• Agile
/
CMMI
Level
III
Alignment
• Worked
with
the
organization
as
a
whole
to
ensure
that
cultural
challenges
inherent
in
an
Agile
transformation
were
correctly
addressed
and
established
a
cycle
of
“continuous
improvement”.
• Identified
areas
of
waste,
determined
how
to
eliminate
these
and
how
to
increase
the
facilitation
of
business
value
from
all
teams
to
achieve
the
planned
success
of
three
main
objectives
-­‐
decrease
time
to
market,
provide
a
greater
degree
of
predictability,
and
to
provide
the
business
group
with
a
far
greater
degree
of
flexibility
to
control
their
ROI
and
the
Scope.

3. Submitted by Thomas J Bookhamer, Agile Coach and Innovation Games Instructor
10122 CR 226 Tyler, TX 75707
206-794-0699 thomas@bookhamer.com
Bookhamer, LLC
www.bookhamer.com
www.linkedin.com/in/thomasbookhamer
3
08/10
–
11/10
Standard
&
Poor's
(S&P)
NYC
Senior
Principal
Agile
Consultant
and
Certified
Scrum
Practitioner
• Coached,
trained,
and
mentored
Scrum
Teams,
Product
Owners,
and
Scrum
Masters
responsible
for
delivering
product
&
software
projects,
reinforcing
best
practices
in
the
SPE
Process
(Standard
and
Poor’s
Engineering
Process)
• Mentored
five
teams
to
identify
and
remove
impediments
and
become
self-­‐managing.
• Responsible
for
engaging
five
teams
providing
both
Agile
strategic
and
process
leadership
training
across
multi-­‐
million
dollar
engagements
and
provide
high
value
deliverable
requirements
in
short
iterations.
• Identified
business
needs
across
multiple
departments
and
delivered
effective
project
solutions
utilizing
Agile
project
management
methodology
training,
team
development.
• Worked
with
offshore
resourcing
through
multiple
companies
in
India
to
generate
good
team
alignment
processes
with
measurable
results
and
considerable
cost
savings.
(Cognizant,
Virtusa,
NESS)
04/09
–
07/10
Terenine
Technology
Solutions,
Chattanooga,
TN.
Director
Product
Development,
Application
Services
• Successfully
matured
all
Agile
project
management
activities
and
process
management
across
all
project
teams,
and
applications
services
groups.
• Coached,
trained,
and
mentored
Scrum
teams
responsible
for
delivering
product
&
software
projects,
reinforcing
best
practices,
helping
teams
identify
and
remove
impediments,
and
fostering
team
self-­‐management.
• Provided
leadership
and
direction
to
a
group
of
senior
project
managers
and
project
management
supervisors,
developers,
architects,
QA,
release
managers,
local
and
distributed,
to
drive
complex
delivery
projects.
• Conducted,
reviewed,
and
approved
performance
appraisals,
provided
agile
training,
workshops,
and
mentored
members
of
the
application
services
group
and
Tier
III
Data
Center.
Trained
and
ensured
compliance
by
new
members
on
Agile,
SDLC,
processes,
and
best
practices
as
published
by
the
PMO
and
Process
Team.
• Consolidated,
reviewed,
and
reported
entire
project
portfolio
status,
to
coach,
mentor
and
assist
with
handling
all
key
project
issues
of
both
the
Application
Services
Group
and
the
Data
Center.
• Worked
closely
with
mentoring
and
coaching
the
Managed
Services
Process
Director,
ITEL
Team,
and
Tier
III
Data
Center
Engineerings
to
ensure
consistent,
proper
process
alignment
and
compliance
for
all
project
activities.
Adapt,
promote,
and
enforce
all
processes,
policies,
and
best
practices.
• Developed
and
executed
continuous
improvement
plans
for
PM
team
skill
set,
including
new
techniques,
expertise,
and
knowledge
base.
• Created
an
Agile/PMO
process
group
ensuring
consistent
deliveries
in
line
with
agreed
upon
requirements
and
customer
expectations
to
realize
high
levels
of
client
satisfaction.
• Traveled
to
India
multiple
times
to
successfully
develop
offshore
partners
to
meet
resource
requirements
and
lower
cost.
• Managed
60
plus
developers
distributed
on
average
across
6-­‐8
teams
of
4-­‐6
developers
with
2-­‐3
QA
per
team.
07/01
–
03/09
Tradewebs
Internet
and
e-­‐Commerce
Solutions,
Seattle,
WA
ScrumMaster,
Agile
Project
Manager,
Agile
Coach
Worked
with
multiple
clients
across
the
US
with
the
following
responsibilities:
• Senior
Project
Manager,
ScrumMaster
responsible
for
on-­‐time
and
on-­‐budget
multiple-­‐phased
delivery
of
data
center
management
products
and
solutions
(virtualization).
• Responsible
for
project
deliverables
including
work
plans,
project
schedules,
iterative
estimates,
resource
staffing
plans,
budget
and
status
reports
including
compliance
with
export,
intellectual
property,
and
legal
documentation
requirements
for
multiple
assigned
projects
of
varying
complexities.
• Championed
streamlining
and
harmonizing
processes,
extending
capability
through
implementation
of
LEAN
Development,
Acceptance
Test
Driven
development,
etc.
• Accountable
for
utilizing
project
management
experience
to
develop
and
deliver
appropriate
and
cost
effective
solutions
while
adhering
to
quality
guidelines
and
design
principals
• Conducted
project
meetings,
Scrum
team
meetings,
sprint
planning,
sizing,
and
was
responsible
for
project
tracking
and
analysis.
• Monitored
project
deliverables
for
significant
risks;
implemented
recovery
plans
when
necessary.
• Identified
and
ensured
adherence
to
quality
standards
and
reviewed
project
deliverables.

4. Submitted by Thomas J Bookhamer, Agile Strategist, Coach, Trainer, and Facilitator
10122 CR 226 Tyler, TX 75707
206-794-0699 thomas@bookhamer.com
Bookhamer, LLC
www.bookhamer.com
www.linkedin.com/in/thomasbookhamer
4
• Managed
relations
with
Product
Management,
Product
Owners,
and
Stakeholders
to
ensure
that
application
delivery
and
service
expectations
were
developed,
managed,
and
met.
• Coached
the
teams
to
determine
project’s
resource
capacity
and
pursued
sufficient
resources
to
complete
project
iterations
and
commitments
according
to
plan.
• Coached
and
trained
all
aspects
of
getting
projects
implemented
and
accepted.
• Identified
and
addressed
training
and
development
needs
of
support
staff
for
project
deliverables.
• Championed
and
mentored
organization’s
IT
project
management
methodology,
tools
and
techniques.
• Adhered
to
established
departmental
standards,
guidelines
and
project
management
methodology
05/99
–
05/01
ADVANCED
Business
Link,
Kirkland,
WA
VP
of
Operations
/
Senior
Project
Manager
• Reported
directly
to
the
CEO,
managed
the
day-­‐to-­‐day
operations
and
the
SDLC
processes.
• Project
scheduling
and
reporting,
budgeting,
resource
management,
monitoring
and
control,
staff
assignments,
implementation,
project
closure
procedures,
stakeholder
and
sponsor
management,
and
project
audits.
• Managed
new
client
project
contract
negotiations,
project
proposals,
SLA,
new
business
development,
and
technical
implementation
of
high-­‐end
solutions
for
IBM
AS/400s,
business-­‐to-­‐business
communications
projects
and
an
attractive
portfolio
of
professional
services.
• Responsibilities
included
new
employee
induction,
development
of
job
descriptions,
general
office
and
staff
management,
planning
and
overseeing
weekly
staff
meetings,
setting
tangible
measurable
objectives
and
performance
reviews
for
each
employee,
oversee
daily
operations,
manage
project
application
and
product
development
schedules,
maintaining
pricing
and
policy
guidelines,
and
contract
negotiations.
05/97
–
04/99
Integrity
Online
International,
LLC,
Seattle,
WA
/
Portland,
OR
General
Manager
/
President
• As
the
national
headquarters’
general
manager,
at
the
direction
of
the
shareholders
• Was
successful
in
reorganization
of
all
Business
and
IT
functions
while
re-­‐defining
and
positioning
the
company
for
a
new
exit
strategy.
• Milestones
include:
restructuring
of
all
A/R
functions,
re-­‐structuring
of
National
Internet
Service
Provider
(ISP)
business
practices,
re-­‐structuring
of
National
Internet
Service
Provider
(ISP)
Network
Operations
Center
(NOC)
and
broadband
solutions,
development
and
implementation
of
new
call
/
customer
service
center.
AFFILIATIONS
/
MEMBERSHIPS:
• Project
Management
Institute
–
PMI
Member
#1338468
(http://www.pmi.org)
• Project
Management
Institute
Puget
Sound
Chapter
(http://www.pugetsoundpmi.org/)
• ScrumAlliance
–
(http://www.scrumalliance.org/)
• Agile
Commons
–
(http://agilecommons.org)
• Agile
Alliance
–
(http://agilealliance.com)
• Professional
Development
/
Active
Groups
• Scrum
Practitioners
-­‐
http://www.linkedin.com/groups?mostPopular=&gid=52030
• Agile
Alliance
Group
-­‐
http://www.linkedin.com/groups?gid=37631&trk=myg_ugrp_ovr
• Agile
Project
Management
Group
(Agile
Aliance)
-­‐
• Agile
CMMI
-­‐
http://www.linkedin.com/groups?gid=1516987&trk=myg_ugrp_ovr
• Software
Engineering
Productivity
-­‐
http://www.linkedin.com/groups?gid=2931633&trk=myg_ugrp_ovr
• “Agile
Explained”
–
by
Thomas
Bookhamer,
Keynote
Agile
training.
(See
Linkedin)
• “Scrum
Station”
–
by
Thomas
Bookhamer,
Keynote
training
(See
Linkedin)
• Innovation
Games
–
http://www.innovationgames.com