Mahendra is a senior IT management professional with over 15 years of experience in IT project, program, and service delivery management. He is currently seeking a senior leadership position. His experience includes managing budgets over $10M, developing IT strategies, and leading teams of over 60 members. He has expertise in industries like insurance, healthcare, and retail.
Rishi Bhardwaj is a PMP certified Project Manager with nearly 9 years of experience in project management, IT operations, service delivery, stakeholder management, and people management. He has expertise in various areas including project management, service delivery, mobile security, asset management, and change management. Some of his accomplishments include introducing issue logs, risk registers, and incident trackers, as well as actively managing customer restoration testing and implementation of wireless menu call flows. He is seeking new opportunities as a Project Manager or related role.
Nisha Nair has over 15 years of experience in customer service and operations management. She is currently the Regional Manager at Canvera Digital Technologies, where she manages a team of over 100 employees across 5 locations. Previously, she held roles with increasing responsibility at Vodafone and I Call India, leading teams in customer service, operations, and quality control. Nisha has a Bachelor's degree in Plastics Technology and a PGDBA in marketing. She is seeking new opportunities to apply her skills in people management, process improvement, and customer satisfaction.
The document is a resume for Aditya Kumar Goswami detailing his career objective, areas of expertise, work experience, academic credentials, and IT skills. He has over 9 years of experience in project management, human resources, analytics, operations management, and client services. His most recent role was as a Project Manager at Bharti Airtel Limited where he led project teams and handled enterprise projects.
Jayaratna Susarla has over 11 years of experience as a project manager and Scrum Master for IT projects. He has extensive experience leading large-scale implementations of workforce management systems for various industries. Some of his responsibilities include project planning, resource management, issue resolution, reporting, and ensuring projects are delivered on time and on budget. He has managed both onshore and offshore teams across multiple countries and has a proven track record of successfully delivering projects.
The document is a cover letter from Jagadish Chandra Bose applying for a position. It summarizes his 14 years of experience in process and operations management. It highlights his roles and responsibilities in his current role as an Infra Security SPOC at Virtusa Software Service, including attending audits, ensuring compliance, and conducting security programs. It also provides details of his previous roles and responsibilities at First Indian Corporation spanning over 13 years, where he gained experience in quality management, process improvement, and team leadership.
Shubham Joshi is a skilled full stack developer and entrepreneur with over 8 years of experience in areas such as Java, ASP.Net, C++, MySQL, AngularJS, and NodeJS. He has worked in roles such as Founder and CTO of his own startup company, CTO at a healthcare technology company, and freelance developer. Currently he is pursuing an MSc in Information Systems while continuing his work as an entrepreneur, developer, and stock trader.
Mudasar Ghansar is a project management professional with over 8 years of experience in telecommunications, SaaS, and IT. He currently works as a Project Leader at Here Solutions India, where he manages multiple projects and teams. Previously, he was an Account Manager at ADP India, where he implemented payroll and HR software and negotiated contracts. He has a background in electronics engineering and holds certifications in project management, ITIL, and Six Sigma.
GrassDew IT Solutions - Company ProfileShekhar Pawar
GrassDew is into Cossulting Services, Software Services (Customized Software Development, Software Maintanance and Production Support), Knowledge Services (Software Technical Training)
Rishi Bhardwaj is a PMP certified Project Manager with nearly 9 years of experience in project management, IT operations, service delivery, stakeholder management, and people management. He has expertise in various areas including project management, service delivery, mobile security, asset management, and change management. Some of his accomplishments include introducing issue logs, risk registers, and incident trackers, as well as actively managing customer restoration testing and implementation of wireless menu call flows. He is seeking new opportunities as a Project Manager or related role.
Nisha Nair has over 15 years of experience in customer service and operations management. She is currently the Regional Manager at Canvera Digital Technologies, where she manages a team of over 100 employees across 5 locations. Previously, she held roles with increasing responsibility at Vodafone and I Call India, leading teams in customer service, operations, and quality control. Nisha has a Bachelor's degree in Plastics Technology and a PGDBA in marketing. She is seeking new opportunities to apply her skills in people management, process improvement, and customer satisfaction.
The document is a resume for Aditya Kumar Goswami detailing his career objective, areas of expertise, work experience, academic credentials, and IT skills. He has over 9 years of experience in project management, human resources, analytics, operations management, and client services. His most recent role was as a Project Manager at Bharti Airtel Limited where he led project teams and handled enterprise projects.
Jayaratna Susarla has over 11 years of experience as a project manager and Scrum Master for IT projects. He has extensive experience leading large-scale implementations of workforce management systems for various industries. Some of his responsibilities include project planning, resource management, issue resolution, reporting, and ensuring projects are delivered on time and on budget. He has managed both onshore and offshore teams across multiple countries and has a proven track record of successfully delivering projects.
The document is a cover letter from Jagadish Chandra Bose applying for a position. It summarizes his 14 years of experience in process and operations management. It highlights his roles and responsibilities in his current role as an Infra Security SPOC at Virtusa Software Service, including attending audits, ensuring compliance, and conducting security programs. It also provides details of his previous roles and responsibilities at First Indian Corporation spanning over 13 years, where he gained experience in quality management, process improvement, and team leadership.
Shubham Joshi is a skilled full stack developer and entrepreneur with over 8 years of experience in areas such as Java, ASP.Net, C++, MySQL, AngularJS, and NodeJS. He has worked in roles such as Founder and CTO of his own startup company, CTO at a healthcare technology company, and freelance developer. Currently he is pursuing an MSc in Information Systems while continuing his work as an entrepreneur, developer, and stock trader.
Mudasar Ghansar is a project management professional with over 8 years of experience in telecommunications, SaaS, and IT. He currently works as a Project Leader at Here Solutions India, where he manages multiple projects and teams. Previously, he was an Account Manager at ADP India, where he implemented payroll and HR software and negotiated contracts. He has a background in electronics engineering and holds certifications in project management, ITIL, and Six Sigma.
GrassDew IT Solutions - Company ProfileShekhar Pawar
GrassDew is into Cossulting Services, Software Services (Customized Software Development, Software Maintanance and Production Support), Knowledge Services (Software Technical Training)
Suzanne Reed has over 9 years of experience in project management, IT service management, and leadership roles. She has a proven track record of successfully managing over 25 projects on time and on budget in her role as Project Manager at CDI Managed Services. Prior to that, she held roles as Continual Service Improvement Manager and HelpDesk/Service Desk Manager at CDI, where she improved key processes and metrics. Reed holds ITIL and PMP certifications and is currently working towards her PMP certification. She aims to utilize her strong communication, leadership, and project management skills.
George Beaudin has over 20 years of experience leading large and complex IT projects in healthcare, banking, and government. He has a proven track record of successfully implementing enterprise systems on time and under budget. Beaudin is skilled in Agile methodologies and has extensive experience managing projects and teams across multiple organizations.
This document provides a summary of Mary Wachenheim's qualifications and experience. She has over 10 years of experience leading complex IT projects using both Agile and waterfall methodologies. She is skilled in project management, team leadership, and building collaborative relationships. She has managed projects of varying sizes across many industries.
Tazim Noor Mohammad Malvankar is seeking to leverage his skills in communication, analysis, and technical abilities gained through education to contribute to organizational success. He has over 5 years of experience in quality assurance and project coordination roles. Currently he works as an Associate Geographic Technician at HERE Solutions India Pvt. Ltd coordinating quality acceptance projects in North America. He holds a B.Com degree with Accountancy honors from Mumbai University.
This document provides information about a consulting firm called Facultare. Their mission is to help customers increase their value and competitive position through business overhauling and a holistic, systems-oriented approach to consulting. They offer a range of services including strategic planning, business plans, feasibility studies, market studies, process mapping and redesigning, and change management. They have experience serving both large regional companies and small local businesses.
The document outlines the career experience of Gaurav Shenoy, including over 12 years of experience as a Project Management Professional in the banking and insurance industries working on both waterfall and agile projects. It details his roles and responsibilities in leading projects, acting as a product owner and scrum master, and provides an overview of his skills, education, and contact information.
This document contains the professional summary and work experience of Ajay Pillai. He has over 18 years of experience in the software industry working on projects across multiple domains. Currently he is the Head of FCS IT at HSBC Global Technology Center in Pune, India where he manages a team of 95 associates. Previously he held several leadership roles at HSBC such as Head of Global Asset Management and Head of Regulatory IT.
This document provides an overview of a 3-day "Business Analytics" workshop for practitioners. The workshop aims to impart an understanding of data-oriented thinking, equip participants with statistical tools to identify, analyze and interpret data for improved performance, and foster a data-centric culture. The workshop will cover topics like identifying opportunities from data, basic statistics, analytical tools, statistical tests, regression, forecasting techniques and more. It will include practical exercises and cases. The target audience are individuals and teams from across organizations and industry domains. The workshop will be led by an experienced principal coach with expertise in areas like Lean Six Sigma, customer service, and analytics.
P. Suresh Babu has over 15 years of experience in software development, project management, delivery management, test management, and application development. He has strong skills in technologies like Oracle, SQL, Java, Hadoop, and Big Data analytics. As a senior project manager, he has successfully led teams of 50-100 people on various projects for clients in different industries. Some of his key responsibilities have included managing project schedules and budgets, requirement gathering, solution design, and ensuring on-time delivery. He has worked with various organizations in the US, Europe, and India.
Convexus is a niche consulting firm that provides expertise in developing customer acquisition, management, and retention processes. It was founded by three entrepreneurs with over 50 combined years of experience in sales, marketing, and operations at companies like Castrol and Asian Paints. Convexus focuses on understanding client needs, constraints, and environments to provide unique solutions that improve process efficiencies. Its services include consulting, learning solutions, and technology tools to enhance productivity and monitoring in areas like customer management, sales processes, channel strategies, and product communication development.
This document provides a summary of Kyle Ursitti's professional experience and qualifications. Ursitti has over 15 years of experience in quality management roles across several industries, including aerospace, defense, rail transportation, and consumer products. He has a proven track record of developing quality systems, improving processes, ensuring compliance, and analyzing data to reduce costs and increase customer satisfaction. Ursitti holds multiple quality and process certifications and has experience managing quality teams and interfacing with customers.
Daksha Desai is a business/systems analyst and programmer with over 30 years of experience in various industries including insurance, financial services, telecommunications, and military applications. She has expertise in multiple programming languages and tools. Desai has held roles at several Fortune 500 companies where she ensured projects met specifications and regulatory requirements. She is skilled in tasks like requirements analysis, quality control, project management, and training.
Muralidharan P.M has over 16 years of experience as an Oracle HCM/HRMS Payroll technical consultant, with expertise in modules like payroll, compensation, staffing, benefits, and Oracle Fusion HCM. He has worked on multiple implementation projects for clients like Cisco and Wipro, and also has experience in upgrades, customizations, and production support. The document provides details of his skills, qualifications, and work history demonstrating his extensive experience in Oracle HCM implementations and support.
I sense prowareness 7 star development methodologyISense Bv
The document describes iSense Prowareness' 7 Star Development Methodology for software development projects. The methodology consists of 7 "stars": 1) entrepreneurial attitude, 2) agile development process combining Scrum, XP and CMMI practices, 3) use of development tools, 4) effective communication framework, 5) use of key performance indicators, 6) technical skills of professionals, and 7) domain knowledge. The process aims to deliver software 30-40% faster and at less than 50% the cost compared to standard models through its agile offshore approach.
This document provides biographical information and work experience for Mohd Shahrul Nazarin Bin Shaharuddin. It details his education including a Bachelor's Degree in Information Systems and various safety and management certifications. It also outlines his work history from 2006 to present in roles of increasing responsibility in call centers and IT services, including his current role as a Senior Service Quality Assurance Analyst at Computacenter since 2015. Finally it lists various quality improvement and ISO projects he has been involved in at previous employers.
- Anubhav Kochhar is seeking a challenging position as an analyst/consultant where he can explore opportunities to outshine.
- He has over 6 years of experience as an IT professional, currently working as a Lead Business Analyst at Tata Consultancy Services.
- His experience includes business analysis, project management, pre-sales support, and leading projects for clients in public sectors in the US and UK.
The document provides a summary of Sashi Manohar's experience and qualifications. Sashi has over 10 years of experience in account delivery management roles. He has a proven track record of managing service delivery and customer accounts. His skills include IT service management, operations management, and people management. Currently he works as a Service Account Manager at NCR Corporation India, managing service delivery for global clients.
CRM 101: Session 3: Less is More - How to Plan a Successful CRM RolloutSugarCRM
Most implementations fail because they are too complex. Technology Advisors’ Sam Biardo explains the difference between thorough and complicated and will illustrate ways you can plan for the important parts of a CRM rollout without getting sidetracked by details that aren’t so important. Learn what causes project failures, how to prevent them, and what techniques you can use to make your CRM project successful.
Dinesh Sharma has over 10 years of experience in project management, SAP support, and relationship management. He currently works as a Senior Manager of SAP/IT at RAK Ceramics in the United Arab Emirates. Some of his responsibilities include mapping business requirements to SAP processes, ensuring high customer satisfaction, and managing project teams. He has extensive experience implementing SAP modules at various companies and leading rollout projects to new business units.
(1) John Mirando is a senior consultant with over 10 years of experience in business transformation, technology leadership, and project management across various industries. (2) He has a proven track record of leading teams, implementing complex projects, and driving change management initiatives. (3) Mirando's recent roles include senior consulting positions providing strategic advisory services focused on mobile-first strategies and managing identity and workplace technology teams.
The document provides an executive summary for Ghazi Khan, highlighting his experience and skills in agile methodologies like Scrum and Kanban. He has over 15 years of experience as an Agile/Scrum coach and project manager for companies in various industries. His responsibilities have included facilitating daily stand-ups, sprint planning, and retrospectives; managing Scrum teams; migrating projects from waterfall to agile; and tracking bugs and workflows in JIRA. He is proficient in agile tools like JIRA, Rally, and Confluence.
Kirthi Thirumalasetty resume For any part timekeerthiba33
The document provides a summary of Keerthi Thirumalasetty's experience and qualifications as a Senior Business Analyst. It outlines over 10 years of experience in business analysis, risk management, and aligning project strategies with business requirements. Key skills include experience writing documentation, facilitating agile ceremonies, gathering requirements, and ensuring delivery of projects. Employers include Skyylives, Mylas Information Technologies, and Emergtech Business Solutions, where roles involved configuration, requirements gathering, testing, and acting as a liaison between clients and development teams.
Suzanne Reed has over 9 years of experience in project management, IT service management, and leadership roles. She has a proven track record of successfully managing over 25 projects on time and on budget in her role as Project Manager at CDI Managed Services. Prior to that, she held roles as Continual Service Improvement Manager and HelpDesk/Service Desk Manager at CDI, where she improved key processes and metrics. Reed holds ITIL and PMP certifications and is currently working towards her PMP certification. She aims to utilize her strong communication, leadership, and project management skills.
George Beaudin has over 20 years of experience leading large and complex IT projects in healthcare, banking, and government. He has a proven track record of successfully implementing enterprise systems on time and under budget. Beaudin is skilled in Agile methodologies and has extensive experience managing projects and teams across multiple organizations.
This document provides a summary of Mary Wachenheim's qualifications and experience. She has over 10 years of experience leading complex IT projects using both Agile and waterfall methodologies. She is skilled in project management, team leadership, and building collaborative relationships. She has managed projects of varying sizes across many industries.
Tazim Noor Mohammad Malvankar is seeking to leverage his skills in communication, analysis, and technical abilities gained through education to contribute to organizational success. He has over 5 years of experience in quality assurance and project coordination roles. Currently he works as an Associate Geographic Technician at HERE Solutions India Pvt. Ltd coordinating quality acceptance projects in North America. He holds a B.Com degree with Accountancy honors from Mumbai University.
This document provides information about a consulting firm called Facultare. Their mission is to help customers increase their value and competitive position through business overhauling and a holistic, systems-oriented approach to consulting. They offer a range of services including strategic planning, business plans, feasibility studies, market studies, process mapping and redesigning, and change management. They have experience serving both large regional companies and small local businesses.
The document outlines the career experience of Gaurav Shenoy, including over 12 years of experience as a Project Management Professional in the banking and insurance industries working on both waterfall and agile projects. It details his roles and responsibilities in leading projects, acting as a product owner and scrum master, and provides an overview of his skills, education, and contact information.
This document contains the professional summary and work experience of Ajay Pillai. He has over 18 years of experience in the software industry working on projects across multiple domains. Currently he is the Head of FCS IT at HSBC Global Technology Center in Pune, India where he manages a team of 95 associates. Previously he held several leadership roles at HSBC such as Head of Global Asset Management and Head of Regulatory IT.
This document provides an overview of a 3-day "Business Analytics" workshop for practitioners. The workshop aims to impart an understanding of data-oriented thinking, equip participants with statistical tools to identify, analyze and interpret data for improved performance, and foster a data-centric culture. The workshop will cover topics like identifying opportunities from data, basic statistics, analytical tools, statistical tests, regression, forecasting techniques and more. It will include practical exercises and cases. The target audience are individuals and teams from across organizations and industry domains. The workshop will be led by an experienced principal coach with expertise in areas like Lean Six Sigma, customer service, and analytics.
P. Suresh Babu has over 15 years of experience in software development, project management, delivery management, test management, and application development. He has strong skills in technologies like Oracle, SQL, Java, Hadoop, and Big Data analytics. As a senior project manager, he has successfully led teams of 50-100 people on various projects for clients in different industries. Some of his key responsibilities have included managing project schedules and budgets, requirement gathering, solution design, and ensuring on-time delivery. He has worked with various organizations in the US, Europe, and India.
Convexus is a niche consulting firm that provides expertise in developing customer acquisition, management, and retention processes. It was founded by three entrepreneurs with over 50 combined years of experience in sales, marketing, and operations at companies like Castrol and Asian Paints. Convexus focuses on understanding client needs, constraints, and environments to provide unique solutions that improve process efficiencies. Its services include consulting, learning solutions, and technology tools to enhance productivity and monitoring in areas like customer management, sales processes, channel strategies, and product communication development.
This document provides a summary of Kyle Ursitti's professional experience and qualifications. Ursitti has over 15 years of experience in quality management roles across several industries, including aerospace, defense, rail transportation, and consumer products. He has a proven track record of developing quality systems, improving processes, ensuring compliance, and analyzing data to reduce costs and increase customer satisfaction. Ursitti holds multiple quality and process certifications and has experience managing quality teams and interfacing with customers.
Daksha Desai is a business/systems analyst and programmer with over 30 years of experience in various industries including insurance, financial services, telecommunications, and military applications. She has expertise in multiple programming languages and tools. Desai has held roles at several Fortune 500 companies where she ensured projects met specifications and regulatory requirements. She is skilled in tasks like requirements analysis, quality control, project management, and training.
Muralidharan P.M has over 16 years of experience as an Oracle HCM/HRMS Payroll technical consultant, with expertise in modules like payroll, compensation, staffing, benefits, and Oracle Fusion HCM. He has worked on multiple implementation projects for clients like Cisco and Wipro, and also has experience in upgrades, customizations, and production support. The document provides details of his skills, qualifications, and work history demonstrating his extensive experience in Oracle HCM implementations and support.
I sense prowareness 7 star development methodologyISense Bv
The document describes iSense Prowareness' 7 Star Development Methodology for software development projects. The methodology consists of 7 "stars": 1) entrepreneurial attitude, 2) agile development process combining Scrum, XP and CMMI practices, 3) use of development tools, 4) effective communication framework, 5) use of key performance indicators, 6) technical skills of professionals, and 7) domain knowledge. The process aims to deliver software 30-40% faster and at less than 50% the cost compared to standard models through its agile offshore approach.
This document provides biographical information and work experience for Mohd Shahrul Nazarin Bin Shaharuddin. It details his education including a Bachelor's Degree in Information Systems and various safety and management certifications. It also outlines his work history from 2006 to present in roles of increasing responsibility in call centers and IT services, including his current role as a Senior Service Quality Assurance Analyst at Computacenter since 2015. Finally it lists various quality improvement and ISO projects he has been involved in at previous employers.
- Anubhav Kochhar is seeking a challenging position as an analyst/consultant where he can explore opportunities to outshine.
- He has over 6 years of experience as an IT professional, currently working as a Lead Business Analyst at Tata Consultancy Services.
- His experience includes business analysis, project management, pre-sales support, and leading projects for clients in public sectors in the US and UK.
The document provides a summary of Sashi Manohar's experience and qualifications. Sashi has over 10 years of experience in account delivery management roles. He has a proven track record of managing service delivery and customer accounts. His skills include IT service management, operations management, and people management. Currently he works as a Service Account Manager at NCR Corporation India, managing service delivery for global clients.
CRM 101: Session 3: Less is More - How to Plan a Successful CRM RolloutSugarCRM
Most implementations fail because they are too complex. Technology Advisors’ Sam Biardo explains the difference between thorough and complicated and will illustrate ways you can plan for the important parts of a CRM rollout without getting sidetracked by details that aren’t so important. Learn what causes project failures, how to prevent them, and what techniques you can use to make your CRM project successful.
Dinesh Sharma has over 10 years of experience in project management, SAP support, and relationship management. He currently works as a Senior Manager of SAP/IT at RAK Ceramics in the United Arab Emirates. Some of his responsibilities include mapping business requirements to SAP processes, ensuring high customer satisfaction, and managing project teams. He has extensive experience implementing SAP modules at various companies and leading rollout projects to new business units.
(1) John Mirando is a senior consultant with over 10 years of experience in business transformation, technology leadership, and project management across various industries. (2) He has a proven track record of leading teams, implementing complex projects, and driving change management initiatives. (3) Mirando's recent roles include senior consulting positions providing strategic advisory services focused on mobile-first strategies and managing identity and workplace technology teams.
The document provides an executive summary for Ghazi Khan, highlighting his experience and skills in agile methodologies like Scrum and Kanban. He has over 15 years of experience as an Agile/Scrum coach and project manager for companies in various industries. His responsibilities have included facilitating daily stand-ups, sprint planning, and retrospectives; managing Scrum teams; migrating projects from waterfall to agile; and tracking bugs and workflows in JIRA. He is proficient in agile tools like JIRA, Rally, and Confluence.
Kirthi Thirumalasetty resume For any part timekeerthiba33
The document provides a summary of Keerthi Thirumalasetty's experience and qualifications as a Senior Business Analyst. It outlines over 10 years of experience in business analysis, risk management, and aligning project strategies with business requirements. Key skills include experience writing documentation, facilitating agile ceremonies, gathering requirements, and ensuring delivery of projects. Employers include Skyylives, Mylas Information Technologies, and Emergtech Business Solutions, where roles involved configuration, requirements gathering, testing, and acting as a liaison between clients and development teams.
The document provides an executive summary and resume for Pratheep Rajasekaran. It outlines his 9 years of experience in IT and project management, including current roles as Scrum Master and Business Analyst. It then details his technical skills and certifications, followed by a chronological summary of his experience with American Express in roles such as Scrum Master, Product Owner, and Business Systems Analyst on various loyalty, registered card, and travel technology applications. Responsibilities included driving agile adoption, removing impediments, requirements analysis, and project management.
• Execute Business Transformation activities across horizontals and verticals of the organization.
• Develop Performance Comparisons and benchmark scenarios, Develop Gap Analysis, Analyze Drivers, Prioritize & Develop Strategy and Monitor Change, Analyze Business Processes, Assess IT Strategy and Applications, Identify Pain Points, Implement Best Practices, Design High Level Technical Requirements, Develop Business Process Model and Techno-Functional architecture roadmap based on Organization Structure and Governance Model, Lifecycle Management for identified Processes / Systems, Automation – Re-engineering – Integration & Innovation
Mudasar Ghansar is a project management professional with over 8 years of experience in telecommunications, SaaS, and IT. He currently works as a Project Leader for Here Solutions India, where he manages multiple projects and teams. Previously, he was an Account Manager at ADP India, where he implemented payroll and HR software and negotiated contracts. He holds a Bachelor's in Electronics Engineering as well as project management certifications.
Sanjeevi has over 4 years of experience as a Test Engineer and Scrum Master in the healthcare IT industry. He has extensive experience implementing HL7 interfaces and testing Electronic Health Record systems like Centricity EMR, Allscripts Pro PM&EHR, and hospital transition care programs. Some of his key skills include Agile methodologies, SQL, testing tools like ALM, and healthcare standards like HIPAA, LOINC, and ICD-9/10.
Rashmi Sundaram has over 15 years of experience in operations management, project management, service delivery management and people management. She has worked with companies like IBM, Cisco, Mphasis and Dell in roles like Project Manager, Service Delivery Manager and Technical Support Expert. She holds an MBA in Information Technology and is trained in ITIL, ITSM and Lean methodology.
This resume is for M Janavarthana, who has over 16 years of experience in IT infrastructure service delivery and management. He currently works as an onsite service delivery manager for Sunovion in Marlborough, MA, where he is responsible for budgeting, cost control, customer relationships, and meeting service level agreements. Previously, he has worked as a service delivery manager and group manager at HCL and held roles delivering infrastructure services for clients such as AMD, Dean Foods, and Sunovion.
This document contains a summary of Vadivelan M.P's professional experience and qualifications. He has over 11 years of experience managing Oracle databases for ERP and non-ERP systems. He currently works as a Technical Manager at Mindtree Ltd managing Oracle applications, customers, and teams. He has experience leading projects for companies such as Adidas, TaylorMade, IBM, and Trianz Holding.
David Salazar is a senior project manager and product owner with over 20 years of experience leading complex global projects at Citibank. He has extensive experience managing both Agile and Waterfall projects involving teams of 20-40 participants across multiple countries. Salazar is currently seeking a new leadership role where he can utilize his technical skills and experience driving organizational change through large-scale projects.
Ranjit Nikam has over 11 years of experience as a Business Analyst, with expertise in requirements gathering, analysis, and documentation. He has extensive experience leading projects for insurance companies like West Bend Mutual and Zurich Commercial, specializing in policy administration systems. His responsibilities include requirements elicitation, documentation, testing, and acting as the liaison between business and technical teams.
Durairaj Udayakumar is seeking a permanent position as a Management Information Systems professional with over 3 years of experience in MIS reporting and content management. He has a bachelor's degree in computer applications and is proficient in various technologies including HTML, Photoshop, SQL Server 2008, and Microsoft Office. He has experience managing teams and projects, developing reports and dashboards, and mentoring colleagues to reduce errors and issues. His previous roles include positions at Dell Business Process Solutions and Fujifilm India Private Limited where he created MIS reports, trained new hires, and supported management information needs.
Certified Management profession with experience in Management, Services, Operations, Development and Implementation of commercial applications (Banking, Retail, and Insurance).
Mrs. Terry-Lee Hollister is an IT professional with over 25 years of experience implementing productivity tools and applications for large companies. She currently works as a senior business analyst for Cummins, Inc. where she has led the implementation of their Oracle Fusion HCM system globally. Prior to this role, she has worked as a consultant providing business analysis and project management services to organizations across various industries. She has extensive experience with ERP systems like Oracle and PeopleSoft as well as tools like SQL, Visual Basic, and Microsoft Office.
Grace Chorey is a highly accomplished technology solutions manager with over 13 years of experience leading teams and driving strategic initiatives. She has expertise in data architecture, systems integration, and user experience optimization. Currently she leads a team at Starbucks responsible for technology implementations, data analytics platforms, and process improvements. Previously she held roles with increasing responsibility at Starbucks managing systems analysts and leading complex global projects.
Monica Mower is an experienced IT leader seeking a Director position. She has over 20 years of experience implementing ERP systems like PeopleSoft, JD Edwards, and ADP HRIS. Currently, she is a senior project manager at First Group responsible for implementing their first HRIS system using ADP. Previously she has led teams as a PeopleSoft business team lead and analyst manager. She is skilled in project management, business analysis, and driving technological strategy and innovation.
Amarnath Gupta is a seasoned IT executive with global experience in business transformation and operations across multiple industries (financial, high technology, medical, manufacturing, retail, biotechnology/ pharmaceutical) across more than 9 countries. Amarnath is a strategic partner focused on building and delivering IT strategies and solutions aligned with business goals. He uses his global leadership experience, process improvement, project management, technology roadmaps, enterprise solutions delivery, and M&A experience to deliver a positive impact to the bottom line. Amarnath is a recognized leader in executing major transformational IT change initiatives and organizational change management. His recent Directorship experience was in the Enterprise Consulting & Advisory firm, leading teams with hundreds of employees. He is fluent in English, Hindi and Bengali, and he holds a Masters Degree in International business. Amarnath is available for a CIO or equivalent position, and he is willing to relocate for the right opportunity in India, USA, Europe, and the UAE.
This document contains a resume for Kumar Swaminathan, who has over 22 years of experience as an IT project manager. He has expertise in areas such as application development, quality assurance, service portfolio management, and agile project management. Recent projects include managing Medicare product implementations and application refactoring engagements using agile methodologies.
This document is a resume for Kumar Swaminathan, who has over 22 years of experience as an IT project manager. Some key details include:
- He has experience managing projects in areas such as application development, service portfolio management, product implementations, and agile methodologies.
- Past roles include managing multi-million dollar projects for clients in industries such as banking, healthcare, and pharmaceuticals.
- Technical skills include languages like Java, C++, technologies like Oracle and WebLogic, and methodologies like ITIL and agile.
- Educational background includes a post-graduate degree in science and a computer diploma, along with over 12 years of programming experience.
- Seeks
Overall 16 years of IT Delivery / Consulting experience in a role of SAP Delivery Practice Mgr.,
Solution Architect and in a Presales Role.
Have lead medium/large (50-100) SAP AM Engagements as Delivery Manager
Relevant Delivery Experience 9 years
Generated revenues from 5 -12 M USD
Understands the client context and owns the creation of RFI/RFP response.
10 years Presales/Sales Experience.
Have managed SAP Application Management projects
Managed P&L of his Engagement
Exposure to Agile/scrum project based methodologies
Experience in implementing Agile techniques
Successfully run Agile projects of varying size and complexity
1. _____________________________________________________________________________________
Page 1 of 10
MAHENDRA
CHADALAVADA
DALLAS, TX
CKMAHI@YAHOO.COM
(479) 899-2293
OBJECTIVE
Mahendrais a resultorientedSenior IT management professional with 15+ years of experience Global
Deliveryandconsulting,currently lookingforaseniorlevel ITleadershippositionwith awell established
company. Mahendrasuccessfullymanaged multipleprojectsandprogramsfor several clients in various
progressive leadership capacities which include IT Project, Program, Engagement & Service Delivery
management, pre- sales/sales for medium to large deals.
STRENGTHS
ProjectManagement
Engagement
Management
Program Management
Testing& QA
Leadership
IT Strategy
Innovation
Risk Management
ITIL Service Delivery
CustomerRelationship
BusinessDevelopment
Transition
Management
IT Governance
PROFESSIONAL SUMMARY
Currently employed with Cognizant Technology Solutions (Fortune 400) as Senior IT Project
Manager
15+ yearsof IT experience with 8+ years of experience with IT Project, Program & Service Delivery
management for development and maintenance projects in the various industry leads in various
countries.
Workeddirectlywith Senior Leadership and conducted IT Portfolio analysis, developed IT strategy
plans and Roadmaps for large customers using IT Business alignment models.
As a program manager collaborated with IT and Business in various aspects of a program
development life cycle.
Responsible and managed budgets of $10+M approx spanning across multiple years.
Workedextensively in developing new business, contract negotiation and contract development.
Key driver for planning & implementing optimization and operational efficiency programs.
Used various software development methodology e.g. Agile, Waterfall.
Well versed with developing and implementing ITIL based service delivery model in large scale
organizations.
Managed Account, Project Budgets, Project Plans, and managed teams of 60+ members.
Extensive C-Level presentation experience which included weekly OMMs, monthly scorecards,
quarterly steering committee meetings with the business and IT leadership teams.
Primary project management experience in Contact Center, Infrastructure and distributed
technologies.
2. _____________________________________________________________________________________
Page 2 of 10
Proficientinanalytical/problemsolving,interpersonal,communicationandpresentation skills, fast-
learner, resourceful, committed, hard-worker & smart-worker, motivated and result-oriented.
EDUCATION
Bachelor of Computer Science 1993 – 1996
Sri Venkateswara University,Tirupati,India
EMPLOYMENTHISTORY
CognizantTechnologySolutions,SeniorITProjectManager,Nov2008 – Present
Software SolutionsPartnersInc,Senior Consultant,Oct2007 – Oct 2008
HewlettPackard,SeniorConsultant,Sep2006 – Sept2007
NessTechnologies,Associate Consultant,Mar2000 – Aug2006
WORK AUTHORIZATION
Authorizedtoworkinthe US. PermanentResident(GreenCard)
Do not require sponsorshiptoworkinthe US.
AREA OF EXPERTISE
Line of Business – Insurance, Healthcare, Retail, Financial services, Manufacturing & Logistics and
Communications
Line of Technology – Contact Center Technologies, CRM, Infrastructure, Web Technologies, Business
Intelligence, Microsoft technologies, Mainframe Technologies
Roles – Project Management, Program Management, Engagement Management, Business Analysis,
Innovation, Strategy Development, Consulting
Project Management Tools & Technical Skills
MS-Project & MS-Office
SFDC
Share Point
Clarity
People Soft
Service Now
Remedy
Quality Center
Test Director
Java/JSP
Java Script
XML
IBM Web sphere
Rational Suite
Tomcat/Apache
Windows
UNIX
LINUX
AIX
Avaya
CISCO UCCE
Genesys
Aspect
Java/VXML, CCXML
IBM DirectTalk
Aspect
Edify
Avaya Voice Portal
Cisco VoicePortal
ACD
Routers
Virtual Networks
IP Telephony
PSTN Trunks
Firewalls
Security
LAN, WAN
Server Capacity Planning
Load Balancers,DNA
3. _____________________________________________________________________________________
Page 3 of 10
EXPERIENCE
Engagement Manager – Employee Benefits Current
Axa US – Insurance & Equitable, Syracuse NY
Team Size – 15 +
“AXA”is the brandname of AXA Equitable FinancialServices,LLCanditsfamilyof companies.*AXA
companiesofferfinancial protectionandwealthmanagementandare premierprovidersof advice,
retirementstrategies,employee benefits,andlife insurance.
Cognizantisengagedtoprovide testingservicesforAXA ITforvariousportfolios.
Responsible for
Overall deliveryfortestinginEmployee Benefitsarea
Coordinate withmultipleteamsandprovide consolidatedstatustoSrManagement
Implementationof QA dashboardinTFS (TeamFoundationServer2015)
Sprintplanninganddefecttracking&Prioritizationforfuture sprints
Closelymonitorthe statusof variousdeliverablesandprovide updatestoSrQA Management
Sr Delivery Manager – Client Benefits Aug 2014 to Dec 2015
CVS Health– Managed Services(Pharmacy BenefitsManagement), Dallas,TX
Team Size – 15+
Pharmacybenefitmanagers (PBMs) have emergedasthe national standardforthe administrationof
prescriptiondruginsurance inthe UnitedStates.CVSPharmacybenefitmanagersplatformprovide
servicestoCVSClients(healthplansponsors)tohelpmanage prescriptiondrugbenefits.Inadditionto
processingclaimssubmittedbypharmacies,these servicesincludedrugformularydevelopment,
pharmacynetworkdevelopmentandmanagement,mail-orderandspecialtypharmacyservices,rebate
negotiation,therapeuticsubstitution,diseasemanagement,utilizationreview,andsupportservicesfor
physiciansandbeneficiaries.
CognizantisengagedwithCVSina managedservicesmodel,toprovide endtoendtestingservicesfor
the yearlyimplementationof pharmacybenefitsforCVSclients.
Responsible For
Project Management (60%)
Manage multiple CVS client implementations for 2015 Benefits enrollment
4. _____________________________________________________________________________________
Page 4 of 10
Co-ordinate with clients, Benefits Relationships Managers, Account Managers, Implementation
Managers, Coding & Testing teams
Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
Facilitating Scrum of Scrum for offshore Scrum teams in US states and India.
Managing the overall performance and delivery of cross-functional
Publicizingthe team'sprogressand successestomake sure theyare highly visible to product owner
/ stakeholders.
Monitor, Track and Report all the deliverables and timelines for each client
Identify risks, escalate, and co-ordinate for timely resolution
Lead defect management, defect triage and war rooms for quicker resolution
Periodic communication to management, daily and weekly status reports
Delivery (20%)
Overall responsible for timely delivery of the client implementations
Ensure the quality of deliverables by planning several levels of review
Team Management (20%)
Provided strategic direction and day-to-day leadership to a team of highly technical employees.
Developed and maintain an organization of high performing people through effective hiring,
coaching and rigorous performance/talent management processes.
Planedandimplementedaresource strategybasedon business need, scope of work, low cost, and
skill requirements.
Fosteredacollaborative,success-orientedteamenvironmentwhereresources are empowered and
accountable.
Program Manager/Service Delivery Manager – SAMS Dec 2012 – Jun2014
ING – Managed Services(SharedApplicationMaintenance and Support),Minneapolis,MN
Team Size – 25+
ING aimsto improve the overall quality and effectiveness and lower the costs of providing application
supportfor ING’s 200+ applications.Aspartof thisinitiative,Cognizant provides end to end production
support, development, maintenance and enhancement of IT applications for ING.
Responsible for
Delivery (50%)
Ensured that technology delivery solutions met the business requirements and expectations
regarding cost, schedule and scope.
Driven and delivered operational excellence through efficient use of resources/schedules,
optimizationof service levelagreements (SLAs), problem monitoring and resolution, and effective
change management techniques.
Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
Working with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burn
down, Release Burn down.
5. _____________________________________________________________________________________
Page 5 of 10
Facilitating Scrum of Scrum for offshore Scrum teams in US states and India.
Managing the overall performance and delivery of cross-functional
Publicizingthe team'sprogressandsuccessestomake sure theyare highly visible to product owner
/ stakeholders.
ImplementedITILbasedsoftware deliverymodel formanagedservices.This includes Support setup
at all service levels (L1 to L3)
Offshore point of contact in parallel with the Client Partner and ensured overall delivery.
The overall relationship management with ING, handled any escalations and project issues.
As part of the Cognizant’s program management office (“PMO”) developed metrics and KPIs for
IncidentManagement,ProblemManagement,ContinuousImprovementandDevelopmentprojects.
Report the same for the entire engagement.
Provide CAPEX, OPEX and ROI for the projects proposed
Participated in management reviews and teleconferences, ensure quality deliverables from
Cognizant team, prepare detailed project plan and track schedule, identified dependencies,
constraints, risks and issues.
List of Projects
IVR rewrite project from Edify Platform to JAVA/VXML Technologies
Windows Server Migration project – IT IS project
Ongoing Contact Center Maintenance
Avaya IC Upgrade
Telon Migration on Mainframes
ING Rebranding – Call Routing & IVR applications
Minot Life Rewrite
Nice Performance Manager Implementation
Contact Center Roadmap Assessment
End to End Contact Center Reporting – Customer Experience
IVR Platform migration & Speech implementation
Business Workflow streamlining across multiple Contact Center Routing and IVR
IT/BPO synergy related projects
People Leadership (20%)
Provided strategic direction and day-to-day leadership to a team of highly technical employees.
Developed and maintain an organization of high performing people through effective hiring,
coaching and rigorous performance/talent management processes.
Planedandimplementedaresource strategybasedon business need, scope of work, low cost, and
skill requirements.
Fosteredacollaborative,success-orientedteamenvironmentwhereresources are empowered and
accountable.
Business Development & Budget (20%)
Developedthe total costof ownershipmodel forall LOBapplicationsand related costs of Cognizant
to provide those services and illustrated IT value added for business partners.
Involved in contract development and contract negotiation for both at project and Engagement
level.
6. _____________________________________________________________________________________
Page 6 of 10
Identifyprojectsopportunitiesacrossportfolioand work with the business to define requirements
and setup execution for the project.
Planed and prepared the profitability review documents and presented them to Cognizant senior
management. Managed Account & Project Budgets.
Strategy (10%)
Collaborated with technology leadership to understand and translate business strategy into
technologystrategy.Aspartof the IPO readiness the client has been engaged in various initiatives
across the organization that would offer the best ROE to its shareholders. Have been engaged in 3
tracks Rebranding, Infrastructure Rationalization & Software Rationalization. Have driven
identification, analysis, ROI and present cases to senior leadership and currently executing these
projects.
Developed the supporting technology strategy (including a multi-year road map) of technical
platforms and implementations. Provided detailed CAPEX, OPEX analysis and ROI of various
products and applications. Road-map includes application decommissioning plan & software
standardization/upgrade plan for the entire portfolio.
Collaborated with stakeholders to ensure strategy and projects align with architectural objectives
and standards.
Provided cost and feasibility analytics to support and gain strategy approval
Developed and implemented ITIL based software delivery model that beats industry standards of
managed services. Delivered technical solutions through both (on and off-shore) and client
resources.
Program Manager / Service Delivery Manager Jan 2012 – Dec2012
WellPointInc,Richmond,VA
Team Size – 55
WellPointisone of the nation’slargesthealth care companies,withnearly36millionmembersinits
affiliatedhealthplansandnearly68millionindividualsservedthroughitssubsidiaries.
Wellpoint’s 7800 seatsdistributedCall Centerenvironmentistrulyaheterogeneousenvironmentwith
variousproducts(Genesys,Cisco,Avaya,Siemens,Verint,NICE)
Cognizant’sCustomerInteractionManagement(CIM) practice hasbeensupportingWellpoint’scontact
centerina ManagedService Model,providing24 * 7 productionsupportandtakescare of all
developmentwork.
Program Manager– Roles& Responsibilities
Work monitoring, tracking & deliverance, presentations, team Management of resources.
Planedandworkedtowardsbringingstabilitytothe existingapplications, environment & quality to
the deliverables.Completedandimplementedenvironment assessment, optimization initiatives &
application improvements.
Active participationall levels of SDLC for projects. Involved in Business/Technical discussions with
business,gatheredrequirementstounderstandthe businessneedsandsought flexible solutions to
clientrequirements. Understoodthe businesslandscape,gatheredfunctional requirementsthrough
facilitated group sessions (JAD), consulting with customers on various business issues.
7. _____________________________________________________________________________________
Page 7 of 10
Responsible for estimation, planning, execution of projects. Identified SMEs among the team
members for different functionalities/areas within the system and assigned the work to team.
Approved project plans and worked with project managers to decide overall project health and
projectprogress.Responsibleforkeepingbalance betweenprojectscope,time,andbudget. Collate
and analyzed data from reporting systems and made management decisions.
On a periodicbasispublishedthe statusto Cognizant and WellPoint senior management. Prepared
the project budget forecast, justified resource costs, got budgets approved from Cognizant senior
management.
Planed and prepared the profitability review documents and presented them to Cognizant senior
management in meetings. Approved individual expenses, project expenses and other
reimbursements.
Service Delivery Manager – Contact Center – accountable for:
Established end to end support model for all the Contact Center applications within short span of
time and driven the support to steady state within 3 months
Accountable for seamless support & maintenance and implemented various process like Incident
communication, Streamlined Work Intake process, and Work bridge turnover process
Incident Management – Design the process, team structure by technology and by business areas,
metrics, KPI and One Minute Managers.
Service Desk - All "businessasusual"demand inthe formof service requestsfrom differentbusiness
areas (Part of the IMTeam). Help with the analysis for determining the right team structure.
Problem Management - Delivery Owner of this track. Design the process, teams structure by
technology and by business areas, workflow (Triage Analyst, IT, Business), metrics, KPI and One
Minute Managers. Determined the root cause of those most frequently recurring incidents,
developed the mosteffective solutionandmanaged implementationof those solutionstoeliminate
the root cause. Worked collaboratively with business users, IT professionals and leadership to
obtain the necessary support to implement these recommendations.
Infrastructure Support - DeliveryOwnerof this track. Work with the Enterprise Infrastructure team
to define the Infrastructure projects for the entire year which included Hardware (ACD’s, T1 Lines,
IP,Dashboards.),Software Migration(IVR,Ciscocall routing etc...),DBMigration(Oracle,SQLServer,
DB2, UDB, Sybase etc...), Annual Disaster Recovery planning and Annual Capacity Planning.
Continuous Process Improvement- Driven CI Initiatives (Develop Service Catalogue, Enterprise
Knowledge Management eKMrollout, Value add projects, Core/Flex Resource Model, Knowledge
TransitionFramework,ShiftRollout@offshore,BusinessCase Toolkit,Problem Management ticket
closure rate forecastingmodel),Metrics&Toolsneededforlarge scale operations(IncidentTracker,
Problem Management Backlog Tracker, eTracker for effort tracking, Remedy 7.0 rollout, Incident
Management view of the Entire Production cycle End-to-End (Idea only)
Service Delivery Manager Mar 2011 – Dec 2011
US Major Retailer,Bentonville, AR
Team Size – 10 +
CognizanthaspartneredwithUS majorretail andprovidingITservicesinbothdevelopmentandsupport
areas.One of the keyportfoliosunderCognizant’smanagedapplicationsisContactCenterspace and
8. _____________________________________________________________________________________
Page 8 of 10
Cognizant’steamprovides24* 7 operationssupportandmaintenance.Supportincludesboth1st
and 2nd
level activities.Indevelopmentspace,Cognizantresourcesare engagedinIVRmigrationprojectfrom
traditional EdifybasedIVRtoVXML/JavabasedIVRinAvayaVoice Portal.
Managed both Support& Developmentteamsforthe majorretailerand wasaccountable forthe
continuityof the service &the projectswithinthe space.
Provided 24*7 supportwithonsite andoffshore resources
Responsible forco-ordinationwithbusinessgroupsacrossthe companyforthe ongoing projectsand
upcomingrequirements
Definedthe architecture anddesignforthe IVRmigrationprojectandprioritizedthe roll outmodel
for variousIVRapps
Co-ordinate withall otherproductvendorsinContactCenterareaforfixingdaytoday production
issues
Liaisonamongdevelopment,functional andQA teamsandresponsibleforthe deliverables.
Defining strategic goals for the Program along with MetLife IT and Business teams.
Submits proposals to MetLife for any requirements that come up apart from the yearly plan.
Delivery Communication with the MetLife Management.
Driventhe monthly Steering Committee Meetings. Escalation point within Cognizant and delivery
owner.
Also publish the status to MetLife management on a periodic basis.
Help design the processes and service delivery model for all the teams (IM, PM, IS).
Delivery Manager May 2009 – Dec 2010
Orange – CCRS Maintenance & Enhancements,Bristol, UK
Team Size – 9
Orange is one of the leadingmobile operatorsinUK,whichprovidesvoice anddatamobile servicesto
itscustomers.RecentlyformedaJointVenturewithT-mobileandthe companyhasbeenrenamedas
EverythingEverywhere.CurrentlyEverythingEverywherehasthe biggestcustomernetworkinUK.
Projectsat Orange include,designanddeliveryof IVRapplicationsthatsupportsOrange mobile
customers(PayAsYou Go / Pay Monthly) byprovidingtheirbalance information,usage details,various
tariff plansetc. Thisprojectinvolvesincall flow changes,integrationwithvariousbackendsystems.
Anothermajorproject executed isthe agentmigrationproject,whichisbeingdone aspart of migration
of Genesysenvironmentfromtraditional switchbasedtoIPbased.
Work monitoring,tracking&deliverance,presentations,teamManagementif resourcesatoffshore.
Active participation in all levels of SDLC for this project.
(JAD) InvolvinginBusiness/Technical discussionswithclients,gatheringrequirementstounderstand
the business requirements and sought flexible solutions to client requirements.
Responsible for estimation, planning, execution of projects.
Identifying System Master Experts among the team members for different functionalities/areas
within the system and assigning the work to team.
Preparing/Reviewing Requirement Traceability Matrix.
9. _____________________________________________________________________________________
Page 9 of 10
Participating in project Start-up, Software Configuration Management and Delivery audits and
Conducting Project Management Reviews.
Project Manager - IT IS Voice Infrastructure
Cognizant, Bangalore, India.
Responsibilities: Project and People management to oversee the Cognizant implementations of IT IS
voice infrastructure
Avaya G3Si and G3R switches, S8700 server with G650 Gateway, Cisco IGX8420. Avaya IP
telephone and Voice mail integration.CMS super view R-12
Designing voice architecture for new projects – end-to-end
Integrated the Avaya S8700 with other voice equipments to account better system utilization
Integrated a neighboring Nortel meridian 11c with the Avaya S8700 using Q-Sig protocol.
Integrated a Nortel Symposium with the IGX interfacing for a remote ACD login
Support on the BCP design for the existing voice infrastructure
Co-ordinating with the service providers on the new implementation designs.
System administration of the BCMS Vu system (Basic Call Management system), generating reports
and Back-ups.
Call routing and call processing, configuring the trunk groups/signaling groups, Dial plan, route
pattern, station features, feature access codes, installing analog phones, configuring and
programming digital phones and call masters.
Project Manager & Lead Business Analyst November2008 – Dec 2009
AAA, Phoenix,AZ
Team Size – 4
AAA (the AmericanAutomobile Association,Inc.) isafederationof affiliatedautomobile clubs.EachAAA
club is an independent, not-for-profit organization, chartered and incorporated in its own state and
controlledbyitsownBoard of Directors.Inorder to be affiliated with AAA, each club agrees to provide
certain standard services to its own members, as well as members of other AAA clubs. The individual
club owns the territory in which it resides, and membership is based on residence. Exact dues and
services will vary slightly between clubs.
Responsible for application and environment redesign of AAA’s contact center applications
Provided various application improvements in existing call routing, desktop applications
Responsible for Client View product maintenance at a capacity of product manager
Monitor, track and report all the support activities.
Identify and manage the defects raised during the ongoing production support.
Manage release activities for Client View changes and represent Daily IT operations, and Change
review board for Client View.
Lead Scrum meetings and prioritize the tasks
10. _____________________________________________________________________________________
Page 10 of 10
Architect & Technical Lead Mar 2008 – October2008
KeyBank, Cleveland,OH
Project– IVR MigrationfromIBM DirectTalktoJava/VXML
Lead Business Analyst Oct 2007 – Feb2008
JP Morgan Chase, Columbus,OH
Project– Call RoutingRedesign
Project Manager – Call Center Applications Sep2006 – Aug 2007
Hutch, Bangkok,Thailand
Project Lead – Call Center Applications Mar 2000 – Aug 2006
NessTechnologies, SantaClara,CA & Hyderabad, India
Developer Apr 1997 – Feb2000
Covansys,Bangalore,India