Delores Resume with MA address

1. DELORES FIELDS
Shrewsbury, MA 01545
www.linkedin.com/in/deloresfieldslong
deflong9@gmail.com 774.278.8583
STRATEGIC TECHNICAL OPERATIONS LEADER
Exceptional Product Delivery Support | Progressive Technical Processes Improvements
Strategic leader in technical operations, product development, risk management, and global program management
who utilizes exceptional collaborative skills to drive go-to market procedures.
Subject matter expert in development lifecycle, implementing root-cause analysis, and identifying and applying
process improvements related to continual improvement of product delivery. Willing to relocate.
 Enterprise Application Development  PMP Trained
 Certified Lean Six Sigma Green Belt  Software Development Lifecycle (SDLC)
 IT Project Management
 Certified ISO 9001 Lead Auditor
 SharePoint
 Certified Scrum Master (CSM)
 Software Engineer
 Rally
PROFESSIONAL EXPERIENCE
BANK OF AMERICA, NA, Charlotte, NC
IT Project Manager III 2017 – Present
Manage and lead the development and delivery of multiple complex large-scale IT projectsconcurrently from initiation
through implementation to integrate infrastructure changes.
 Create project plans utilizing Microsoft Project allowing for scope variance in projects which incorporate Agile
and Waterfall methodologies
 Use Rally to plan, track, and monitor project requirements
 Assess, document, and monitor, and control potential project risks and dependencies to ensure that project
timelines are not impacted
 Provide strategic leadership in managing cross functional teams and collaborating with organizational leaders
and subject matter experts to successfully meet project milestones
 Lead and direct the work efforts of multi-site global teams that are functionally aligned to parallel projects
 Establish and implement communication channels and communication strategies with senior management and
cross functional teams
EMC CORP, Hopkinton, MA 2009 – 2016
Principal Global Program Manager 2009 – 2016
Established and implemented methodologies for executive consumption of software and hardware product status
during business reviews. Led cross-functional teams to analyze and manage risk, plan, track, and execute complex
programs. Assessed and improved corporate processes related to software and hardware product-development
lifecycle. Lead teams through all aspects of the project to ensure delivery within the constraints of scope, time, and
cost.
 Managed multiple complex cross functional (technical) projects simultaneously following Agile SCRUM and
traditional waterfall methodologies
 Developed project plans, dash boards, and roadmaps; influence and institute metrics, set targets, conduct
internal audits; ensured quality objectives of products
 Consistently developed and presented quarterly scorecards for software and hardware products in various
product business units

2. DELORES FIELDS deflong9@gmail.com PAGE TWO
EMC CORP (Continued)
 Provided comprehensive coordination of quality requirements and deliverables for all software products
inclusive of organizational conversions
 Performed continuous assessment of the pre-GA quality of hardware and software products throughout their
development cycles
 Lead regular meeting to monitor, assess, and provided read-outs of the post-GA quality of hardware and
software products in the field
 Responsible for complete assessment of product quality for corporate business readiness for products pre-
release
 Lead the quality management initiatives at cross functional program management engagements for
numerous products making product quality related risk assessment and risk management decisions,
requests, and recommendations
 Maintained regular cadence with business unit program managers, product managers, and cross functional
organizations in the implementation and tracking of customer quality; software reliability; and quality (data
unavailability, data loss, availability, and reliability) related initiatives
 Provided quarterly roll out of Net Promoter Score (NPS/CLS) results in conjunction with representatives from
the voice of the customer organization.
 Monitored the accuracy, consistency, and trends of data for field replaceable units (FRUs) and customer
replaceable units (CRUs) and global data warehouse (GDW) reports produced by the product data
governance organization
 Worked closely with executive leadership to deliver corporate diversity related activities for employee
professional development, educational outreach, and community outreach to maintain a diverse workforce
 Instituted an annual program to deliver a global mentoring and coaching program to corporate senior
executives and employees
Principal Software Engineer 2004 – 2009
Developed and maintained automation tools for aggressive delivery schedule in support of microcode testing on EMC’s
Symmetrix product line. Provided guidance and support for onboarding and development of offshore employees in
St. Petersburg Center of Excellence.
 Designed customized automated testing tools written in Rexx, Assembler, JCL, and Java script, generating
microcode on Symmetrix devices, which significantly improved time to market.
 Established extensive knowledge-base with enterprise software applications including TimeFinder, SRDF, and IBM
applications, including interoperability with PPRC, XRC, and FlashCopy, improving productivity.
 Demonstrated project management expertise, task-tracking for developers in St. Petersburg, maintaining reports,
following-up on cross-functional and QA / QE issues, and following implementations through to completion, aiding
in on-time delivery of product releases.
 Leveraged extensive experience user of mainframe applications and tools including TSO, ISPF, SDSF, Syslogs,
CLISTS, PROCLIBS, GTF traces, all data set types, resulting in rapid distribution of complex, automated test cases.
ADDITIONAL EXPERIENCE
BMC CORP, Atlanta, GA
Staff Technical Support Analyst
IBM CORP, Poughkeepsie, NY
Software Developer – OS/390; Software Developer – SMP/E Development
EDUCATION
MBA - Program Management (incomplete), Brandeis University, Waltham, MA
BA* - Computer Science, Marist College, Poughkeepsie, NY