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Scott Rydell
604 Mist Flower Dr. • Little Elm, TX 75068 • 940-597-6587 • srydell81@gmail.com
Highly motivated professional with 7 years experience in the mortgage and banking industry, and 5 years
managing risk and managing systems access. Well developed communication skills and the ability to take
direction and work with team members to achieve and exceed expectations.
SUMMARY OF QUALIFICATIONS
• Well developed communication skills.
• 4+ years of risk management experience.
• 15 years of sales and customer service experience.
• BETA System testing
• Data and system research specialist
• Proficient in MS Office
• Experience working with SAP Business Objects and SQL
• Experienced in working directly with upper management
PROFESSIONAL EXPERIENCE
QA Data Analyst December 2014 - Present
Capital One Home Loans Plano, TX
I work directly with senior leadership and upper management in the mortgage, home equity, and post
closing departments to develop and create reports specifically tailored to their business needs. I run
queries on multiple data platforms to extract information and create spreadsheets and charts for
management.
• Run and create multiple daily, weekly, and monthly reports
• Develop and create new reports for management providing previously unseen looks
• Work closely with senior leadership to provide them the tools and information needed to help them
better coach and train their direct reports
• Run data queries on Cogent, Business Objects, and SQL
• Able to provide custom reporting and ad-hoc requests based upon management’s needs
• Develop Power Point presentations for upper management to present to senior leadership
• Streamline and automate the recurring reports
• Work closely with my team in order to meet deadlines and senior leadership’s expectations on large
reporting projects
• Created a report for management to show reviewer’s average time spent working each file.
Management was able to cut down on reviewer’s overtime and saved the company a significant
money
• Created a report that management utilized to track underperformers. This report was used to
determine associates bonus and raises during the year.
• Developed new reporting to align the QA data with the updated Home Equity department findings
data as updated in a major departmental change.
Sr. Analyst - Business Technology Analyst July 2010 – December 2014
Bank of America Richardson, TX
Worked with the Equator and Fannie Mae systems to manage the access and abilities of every user within
these systems. This entailed determining if a user’s access was a potential risk to the bank as well as
worked with employees (both bank and vendor) and management to ensure that all users could properly
utilize their access.
• Manage Equator system of over 30,000 users under the Business Technology department
• Assess and minimize potential risks to Bank of America on a daily basis
• Team lead on numerous Equator projects
• Test BETA versions of new Equator features and functions before general release
• Work closely with upper management to develop and improve processes
• Process hundreds of requests daily for users in the REO and Short Sale departments
• Part of a new team that developed new policies and procedures for entire Equator system
• Work with Equator to develop more efficient ways of processing users and their access requests
• Manage and process requests for the Fannie Mae and Salesforce systems
• Work with the lines of business to develop more efficient ways to process their requests
• Helped develop the implementation for Equator requests in the ARM system
Sr. Loan Service Specialist September 2009 – July 2010
Bank of America Richardson, TX
Worked individually with home owners to modify their mortgage to help bring them to a current status
with their payments. This required collecting all the necessary documents as well as keeping constant
contact with home owner to make sure the modification process was optimized.
• Home Retention Division specializing in FHA and VA loan modifications
• Provided excellent customer service while helping people keep their homes
• Researched loan and borrower information to provide customers and bank with the best option
• Communicated with attorneys, 3rd
parties, and other banks to work loan modifications
• Was the top performer on my team and one of the top performers in the division every month
• Developed excellent multitasking skills and ability to learn any new process quickly and efficiently
EDUCATION
Bachelor of Arts May 2009
General Studies Focus: Business
University of North Texas Denton, TX
PERSONAL
In my free time I enjoy spending time with my wife and son. I am very involved with fitness and offer personal
training as a hobby. I’ve also started a fitness boot camp in my neighborhood. I enjoy movies, playing the
occasional video game, and traveling. I am an avid sneaker collector (with over 100 pairs of Nikes), and love
anything car related.

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ScottRydell_resume

  • 1. Scott Rydell 604 Mist Flower Dr. • Little Elm, TX 75068 • 940-597-6587 • srydell81@gmail.com Highly motivated professional with 7 years experience in the mortgage and banking industry, and 5 years managing risk and managing systems access. Well developed communication skills and the ability to take direction and work with team members to achieve and exceed expectations. SUMMARY OF QUALIFICATIONS • Well developed communication skills. • 4+ years of risk management experience. • 15 years of sales and customer service experience. • BETA System testing • Data and system research specialist • Proficient in MS Office • Experience working with SAP Business Objects and SQL • Experienced in working directly with upper management PROFESSIONAL EXPERIENCE QA Data Analyst December 2014 - Present Capital One Home Loans Plano, TX I work directly with senior leadership and upper management in the mortgage, home equity, and post closing departments to develop and create reports specifically tailored to their business needs. I run queries on multiple data platforms to extract information and create spreadsheets and charts for management. • Run and create multiple daily, weekly, and monthly reports • Develop and create new reports for management providing previously unseen looks • Work closely with senior leadership to provide them the tools and information needed to help them better coach and train their direct reports • Run data queries on Cogent, Business Objects, and SQL • Able to provide custom reporting and ad-hoc requests based upon management’s needs • Develop Power Point presentations for upper management to present to senior leadership • Streamline and automate the recurring reports • Work closely with my team in order to meet deadlines and senior leadership’s expectations on large reporting projects • Created a report for management to show reviewer’s average time spent working each file. Management was able to cut down on reviewer’s overtime and saved the company a significant money • Created a report that management utilized to track underperformers. This report was used to determine associates bonus and raises during the year. • Developed new reporting to align the QA data with the updated Home Equity department findings data as updated in a major departmental change.
  • 2. Sr. Analyst - Business Technology Analyst July 2010 – December 2014 Bank of America Richardson, TX Worked with the Equator and Fannie Mae systems to manage the access and abilities of every user within these systems. This entailed determining if a user’s access was a potential risk to the bank as well as worked with employees (both bank and vendor) and management to ensure that all users could properly utilize their access. • Manage Equator system of over 30,000 users under the Business Technology department • Assess and minimize potential risks to Bank of America on a daily basis • Team lead on numerous Equator projects • Test BETA versions of new Equator features and functions before general release • Work closely with upper management to develop and improve processes • Process hundreds of requests daily for users in the REO and Short Sale departments • Part of a new team that developed new policies and procedures for entire Equator system • Work with Equator to develop more efficient ways of processing users and their access requests • Manage and process requests for the Fannie Mae and Salesforce systems • Work with the lines of business to develop more efficient ways to process their requests • Helped develop the implementation for Equator requests in the ARM system Sr. Loan Service Specialist September 2009 – July 2010 Bank of America Richardson, TX Worked individually with home owners to modify their mortgage to help bring them to a current status with their payments. This required collecting all the necessary documents as well as keeping constant contact with home owner to make sure the modification process was optimized. • Home Retention Division specializing in FHA and VA loan modifications • Provided excellent customer service while helping people keep their homes • Researched loan and borrower information to provide customers and bank with the best option • Communicated with attorneys, 3rd parties, and other banks to work loan modifications • Was the top performer on my team and one of the top performers in the division every month • Developed excellent multitasking skills and ability to learn any new process quickly and efficiently EDUCATION Bachelor of Arts May 2009 General Studies Focus: Business University of North Texas Denton, TX PERSONAL In my free time I enjoy spending time with my wife and son. I am very involved with fitness and offer personal training as a hobby. I’ve also started a fitness boot camp in my neighborhood. I enjoy movies, playing the occasional video game, and traveling. I am an avid sneaker collector (with over 100 pairs of Nikes), and love anything car related.