Melissa Armstrong has over 15 years of experience in administrative, IT, project management, and data analysis roles. She holds several professional certifications including PMP and CBAP. Her background includes contract administration, records management, database design, and business analysis. She has a Master's degree in Management with a focus on project management and seeks a role as a Project Team Innovator or Data Analyst Manager where she can continue developing her skills.

1. Melissa Armstrong
Profile
Administrative & IT Professional with expertise in people, project, and data management in the marketing,
banking and information technology industries. A leader with excellent planning, organizational, financial
management and technical skills. Goals include continuous learning improvement and the opportunity to
apply proven skills to become a Project Team Innovator or Data Analyst Manager.
 Contract Management
 Conflict Resolution
 Requirements Gathering
 Talent Development
 Facilitation & Training
 Developing Business Objectives
 Delegation
 Project Management
 Written Communication
Education
Kaplan University, Chicago, IL 2011
Master of Science, Management with Project Management Concentration
4.0 G.P.A., Golden Key Member and Sigma Beta Delta Honor Student
Montana State University, Bozeman, MT 2002
Bachelor of Science, Computer Science
Training & Development
• Certified Business Analysis Professional BABOK Guide Version 2 Aligned - 2014
• PMI - Agile Project Certified Practitioner - 2014
• Project Management Professional, PMBOK Guide, 5th Edition - 2014
• SQL Fundamentals I and II - 2014
• Design with SharePoint 2013 - 2014
Professional Experience
Talent Partners - Chicago, IL 2014 to 2015
Contract Administrator, 2014 to 2015
Bank of Montreal - BMO Capital Markets - Chicago, IL 2010 to 2014
Records Manager, 2010 to 2014
Contract Management
• Prepared client contracts using appropriate template. Conducted follow-up on contract status with
clients and update the contract log. Ensured workflow of client contract administration function is
completed within standard established time-frames.
• Maintained and update contract database to include key points of information such as terms of
client agency contracts, expirations, and terms of services. Collaborated with other company
departments to determine client contract rates and pricing structures.
• Performed client agency record set up in the mainframe system. Managed data entry all client
record updates (adds/changes) in the mainframe and general ledger systems.
• Enabled client and vendor supplier management oversight with timely, accurate reporting of client
license documentation. Created reports data generation and established queries based on client
requirements. Developed MS Access database to track vendor license assignments.
Crystal Lake, IL 60014 melissa.armstrong64@yahoo.co
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309-530-9156 Melissa Armstrong LinkedIn

2. Melissa Armstrong, 309-530-9156 Page 2
• Established successful vendor partnerships. Requested new subscription agency orders and
managed service issues. Prevented unauthorized or external access to the organizations internal
market data products. Processed timely subscription renewals to avoid additional penalty or
cancellation fees and assisted with reconciled monthly invoices.
Business Analysis
• Achieved client satisfaction. Gathered and disseminated information to meet client expectations.
Presented timely, efficient and cost effective on-demand market and due diligence research
reports. Utilized MS Word, Excel and Adobe products and applied Boolean, logical search
functions using: Capital IQ, LexisNexis, Mergermarket databases.
• Created investment banker clients subscriptions to market research financial research products.
Enabled user access and permissions. Scheduled and organized new account deployments with
Thomson, Factset, Capital IQ and Mergermarket vendors. Negotiated with vendor for US analyst
summer intern department for one month free database services and saved company 10K.
• Monitored client & vendor service level agreements. Maintained contractual records and
documentation such as receipt and control of all contract correspondence. Established customer
contact databases, contractual changes, status reports and other documents requirements.
Managed client services issues with financial and market database vendors Thomson, Factset,
Mergermarket, Capital IQ and Wolper.
• Collaborated and communicated on team projects, tasks, identified client specification
requirements, problem solving and deadlines. Operated efficiently in busy, dead-line driven
environment, monitored team schedule, work performance and client service transitions.
Project Management
• Designed, and developed MS Access databases. Merged, and collated existing client information.
Created electronic order log form to improve Access billing database tools. Added ease of use,
tracking and sort capability. Delivered demos, facilitation and user training. Database projects
lasted 6+ months. Increased team effectiveness and accurate reporting standards.
• Improved existing team communications and document sharing capabilities. Led local and cross-
border project team, assessed departmental platform needs. Scheduled team resources and
facilitated meetings. Updated and organized existing SharePoint Wiki WebParts for efficiency and
user friendly design and implementation. Performed training, demos and acted as tester for
SharePoint installation. Projects lasted 3+ months.
• Produced efficient data organization, reduced document redundancies and saved department
from additional service fees. Collaborated, gathered requirements with stakeholder/business
communication/interviews. Designed, relayed requirements to IT and created two SharePoint
document libraries repositories. Uploaded, merged and retained mandatory team research
documents. SharePoint documentation project lasted 6+ months.
Leadership/Management
• Ensured information accuracy, aggregated multiple search engine databases into one resource
and saved work performance time. Tested, audited and evaluated data statistics. Compared new
software with existing products for ease of use, and accurate data analysis information.
• Mentored/coached BMO clients on Iron Mountain records retention requirements. Advised Senior
Management on strategic records implementations, processes, organizational retention
procedures, and policies. Met records management program deadlines, obtained stakeholder
approvals, and provided issue management as client and vendor liaison.
• Assisted with effective transition of new BMO employees or responsibilities. Mentored, instructed
and created research training manuals for orientation and training.
Iron Mountain Records Management - East Peoria, IL 2003 to 2009
Customer Service Supervisor, 2006 to 2009
Administrative Supervisor, 2003 to 2005

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• Met monthly key performance and service level requirements metrics stats. Supervised effective
customer service team. Mentored, trained, and improved team work performance consistently.
• Managed client services requirements and expectations with effective communication,
procedures and problem solving abilities.
• Processed clients service order requests, provided issue and data entry error resolutions.
Assisted with organizational change initiatives.
Previous Relevant Experience
At Montana State University Information Technology Center in Bozeman, MT, was promoted several
times to User Support Services Supervisor responsible for 30 direct hires, assisted with customer
services issues, client computer training, computer and asset management installations and monitored
computer networks and print servers. Started career as an Office Manager at Shred Express.