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eCommerce Strategy: through the P&L
EUROPE’S LARGEST
DEDICATED ONLINE AUTOMOTIVE
PARTS CATALOGUE
MicksGarage.com
MICKSGARAGE ACROSS EUROPE
DUBLIN, IRELAND
HEADQUARTERS
GOLDTHORPE, UK
DISTRIBUTION CENTRE
KRAKOW, POLAND
DISTRIBUTION CENTRE
Key Pillars of Trading Online
CONVERSION RATE ORDERS AOV MARGIN
eCommerce Strategy: through the P&L
Sales
Gross Revenue
• Promotions
• Returns
• Cancellations / Fraud
=> Net Turnover
Product
Materials
• Procurement Strategy : Buy Right Sell Right
• ‘Closest to Production line’
• Own Brand / Private Label
• Tiered Product Strategy
=> Tier 1 : Product Margin
Shipping
Shipping / Logistics
• Customer Proposition: Choices
• Product / AOV / Margin / Service Levels
• FREE Shipping (current Trends)
• Standard vs Priority
• Click & Collect
• Know the unit cost / % vs Revenue – constant review
=> Tier 2 : Gross Margin
Customer Acquisition
Marketing
• ATL / BTL
• Competition
• Strategy
• Markets
• Customer
=> Tier 3 : OpEx Margin
Resourcing
Resourcing
• Key Functions
• Linear Scaling: Customer Service / Warehousing
• Internal / Outsource
• Dedicated Team – Omni channel
Branding / Awareness
Marketing BTL
• Beyond Clicks
• ‘Stickyness’
• Online proposition fit for Offline
• Message & Communication
Platform
IT
• Platform Choice
• Maintenance
• Key Pillar
• Internal Capability
• Investment
• Alignment against existing infrastructure
Payments
Payments
• Choices
• Must Haves (PayPal …)
• PCI Compliance
• Constant Monitor & review
• Build expertise
• 3D Secure
Financial KPIs
eCommerce @ Scale
Key Takeaways
• Strategy / Plan / Budget
• Customer Proposition
• Product
• Platform
• Resourcing
• Competitive Landscape
• What does scale look like?
• KPI (Commercial / Financial)
• P&L Financial Management
ciaran@micksgarage.com
ciaran@micksgarage.com

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