This document summarizes a partnership between IKEA and Optoro to improve IKEA's returns process and drive more sustainable outcomes. It notes that returns are expected to exceed $400 billion by 2020 and represent a growing challenge for retailers. The partnership aims to deploy Optoro's returns management platform across IKEA's operations to enhance the customer experience, improve supply chain efficiency, increase profitability through recovery of returned items, and gain insights from returns data. Optoro's technology utilizes predictive analytics and machine learning to optimize returns routing and help achieve IKEA's objectives of customer satisfaction, environmental impact reduction, and supply chain efficiency. The multi-year deployment is expected to streamline IKEA's returns operations and support its vision for a more circular