Presentation given on May 14, 2009 to the Small Business Owners Association of Northern KY by Steve Sturgil.

1. C ommunication Are we really communicating? Welcome SBOA Members . . . Steve Sturgil Communication

2. Good Communication can improve every aspect of our life

4. Sender Receiver Message Feedback F ilter F ilter F ilter F ilter

5. Message F ilter F ilter Gender Distractions Personality Education Age Slang Confusion Boredom Background Noise Stress Feed back

6. Methods Of Communication “Face to Face” Words Tone of Voice Body Language 100% 100% What you say What experts say 7% 38% 55% ? ? ? Ref.: Albert Mehrabian

7. Types of Communication 7% Face to Face Body Language 55% Tone 38% Words Phone Tone 80% Words 20% E-mail /Text/ Memos Words 98% Tone 2%

10. If you suspect something doesn't seem right to you, what should you do? S ay something!

11. S aying something means asserting yourself

13. C an being assertive possibly lead to Conflict? I f so, what are solutions we can apply to resolve it?

14. Competitive Assertiveness Avoidance Accommodation Compromise Collaboration Cooperation HIGH HIGH LOW

16. Thanks for your Attention! Let’s go out there and communicate effectively! Steve Sturgil Communication