Ppt of communication skills

1. GEC-BHAVNAGAR
Sub.: communication skills

2. Enr.no. : 160210107050
Topic: Types of
listening.
Branch: computer

3. Types of listening
 Discriminative listening
 Comprehensive listening
 Critical listening
 Appreciative listening
 Empathetic listening

4. Discriminative listening
 This is the most basic type of listening .
The objective of Discriminative listening is
to understand clearly the sound and the
visual stimuli.

5. Comprehensive listening
 The term ‘comprehend’ means to
‘understand’ or to ‘learn’. Comprehensive
listening is very common in our everyday
life. It means to listen to something in
order to comprehend the meaning out of it.

6. Example of discriminative
listening
 A clever customer listens to the salesman
explaining a product.
 Suppose a speaker is lying the listener
senses that lie.
 Listening to an ambulance siren and a horn
of the vehicle.

7. comprehensive listening
 This type of listening is needed in the class
room when students have to listen to the
lecturer to understand and comprehend the
message. Similarly, when some one is giving
you directions to find the location of place,
comprehensive listening is required to
receive and interpret the message.

8. Critical listening
 When the purpose is to accept or reject the
message or to evaluate it critically, one
requires this type of listening. For example
listening to a sales before making a purchase
or listening to politicians making their election
campaign speech involves critical listening .
Similarly , when you read a book with the
objective of writing a book review, you use
your critical abilities.

9. Example of critical listening
 A judge listens to the lawyers in the court of
law.
 Members of interview panel listen to the
candidates in an interview.

10. Appreciative listening
 In this type of listening, the listener listens
for the purpose of deriving joy, pleasure or
entertainment. In the listener’s focus is on
enjoyment from what he listens to.

11. Example of appreciative
listening
 Watching comedy programmes on tv like
laughter challenge, ‘Tarak Mehta ka ulta
chashma’, listening to music, mimicry,
jokes, poetry or even the speech of a great
leader.

12. Empathetic listening
 Empathetic listening is also called active
listening or reflective listening. It helps
improve mutual understanding and trust
among the people.

13. Example of empathetic
listening
 We listen to a distressed friend who wants
to vent his/her emotions. A psychiatrist to
the patients.

14. Although all these types of listening are
important, we mainly involve ourselves in
comprehensive and critical listening. Even as
students, you are primarily involved in these
two types of listening during classroom
lectures or communicating at work.