Sauder Concierge Services provides faculty support at the Sauder School of Business. It aims to address problems faculty face in adopting new technologies due to lack of time and discomfort with appearing incompetent in front of students. The service provides on-demand support from dedicated staff to help faculty use technologies for the first time in their courses to enhance blended learning. It has various resources including staff, self-help guides, and data on technology usage to fulfill its goal of completing the adoption process for faculty and overcoming barriers to educational change.

1. Sauder Concierge ServicesA new paradigm in faculty supportCeLC 2011Rob Peregoodoff-Manager of Academic TechnologiesMaga Kijak- Graduate Assistant

3. Technology Support?

4. Governance/Administration?

5. K-12?

8. Recently renovated building; adding one-250 seat theatre, four-130 seat theatres, and eight 60-80 seat classrooms

10. Rob’s Basic Axioms Sorry…but it is about the technology THE FIRST TIME

11. Rob’s Basic Axioms The term E-learning was the worst thing we ever did for the teaching profession

12. Rob’s Basic Axioms Faculty need to be able to break free from our historical training model (teacher training/ISW?) of “The Students Will…” when they introduce technology.

13. Rob’s Basic Axioms Anyone working in Ed Tech/ID support MUST have complete knowledge of the tools being supported, both technically and pedagogically

15. Faculty do not like looking incompetent by their students (either f2f or virtually)

16. Failures (mainly) not due to the technologies, failures because we did not ‘complete the circle’

17. Errors by omission ‘I didn’t know that the [insert technology here] could do that?’

18. The efficiency of the workshop model is questionable

20. Change Insert ‘BigDog’ robotic video here

21. Clientele Profile You’ve heard about digital natives… You’ve probably heard about digital immigrants… But have you heard the term digital refugees?

22. Clientele Profile Insert “My Blackberry isn’t working” BBC One

23. Resources Manager – Learning Technologies (1.0 FTE) Faculty Liaison (1.0 FTE) Graduate Assistant (0.5 FTE) Educational Technologist (contract ~20-30 hrs/week) Self-Access resources for Service Catalogue technologies (one pagers +) Divisional Assistants Program Assistants Teaching Assistants

24. Show and Tell Comm 101 – Vista templates, Student Blogs, Clickers, iCal, Turnitin, RSS announcements (via WP Blogs), Twitter backchannel Comm 293 – Online assignments/exams Comm 299 – large template build (4 x 220), extensive gradebook MBA Core – RSS announcements, Learning Modules, CSS Handbook Comm 486w – Vista templates, external course content, Turnitin Comm 392 – Group manager for debate student self-signup

25. Evidence (# of hits) Data courtesy of the ELIP (eLearning Intelligence Platform) @ UBC

26. Conclusion Thank you for your time