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Systems Thinking  for Librarians:  An introductory discussion   May 1, 2009 Lorri Zipperer, Cybrarian, ZPM  Instructor Saskatchewan Libraries Conference, Saskatoon SK April 20-May 2, 2009
[object Object],[object Object],[object Object],Session Objectives
Systems thinking— a discipline that… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Systems Thinking: useful when contending with: ,[object Object],[object Object],[object Object],[object Object]
A Method of Problem Solving   A resilient and confident patient safety culture Develop collective mindfulness Isolate causes and affix blame Serious errors  & patient harm Symptomatic Solution Fundamental Solution Delay Delay Side Effect B B  R Dampened conversation about small errors and “work-arounds”  Fear about being blamed  R ©  Keith McCandless SOCIAL INVENTION GROUP, Seattle, WA
A Dose of Reality ,[object Object],[object Object],[object Object],[object Object],[object Object],From evaluations of the 2004 Course in Nashville
Linear vs Systems Thinking   Ollhoff J, Walcheski M. Making the jump to systems thinking. The Systems Thinker. June/July 2006;17(5):9-11 Try to identify patterns Are concerned with assigning blame Are concerned with the underlying dynamics Try and fix the symptoms Are concerned with process Are concerned with content Are concerned with the whole Break things into component pieces Systems Thinkers Linear Thinkers
Linear vs Systems Thinking,  cont’d   Ollhoff J, Walcheski M. Making the jump to systems thinking. The Systems Thinker. June/July 2006;17(5):9-11 Believe organizations are unpredictable in a chaotic environment Believe organizations are predicable and orderly Care about content but are more attentive to interactions and patterns of communications Care only about the content of communication Try to find patterns amid the chaos Try to control chaos to create order Systems Thinkers Linear Thinkers
[object Object],[object Object],[object Object],[object Object],Impact on Behavior
Peer comparison: Identifying Opportunities for Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Study of Librarian Behaviors  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key Results of Survey ,[object Object],[object Object],[object Object],[object Object],Zipperer L, Tompson S. Systems Thinking – A new avenue for involvement and growth in the profession.  Information Outlook . 10:12 (December 2006), pp. 16-20.
Systems Thinking /  Application Points  ,[object Object],[object Object],[object Object],[object Object],[object Object]
One Quick Tool: The Five Whys     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fieldbk  108 - 112
The Five Whys   Time Place Root Object Subject Objective Why? Why? Why? Cause Why? Why? www.burton.co.uk/cit/images/cit02.gif
The 5 Whys in Library-Land ,[object Object],[object Object],[object Object]
System Thinking as a Strategic Management Tool ,[object Object],[object Object],[object Object]
Helping Organizations Learn ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Senge.  5th Discp. pp. 6-10.
References and Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continue the Conversation ,[object Object],[object Object]

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Sask LA Syst Think

  • 1. Systems Thinking for Librarians: An introductory discussion May 1, 2009 Lorri Zipperer, Cybrarian, ZPM Instructor Saskatchewan Libraries Conference, Saskatoon SK April 20-May 2, 2009
  • 2.
  • 3.
  • 4.
  • 5. A Method of Problem Solving A resilient and confident patient safety culture Develop collective mindfulness Isolate causes and affix blame Serious errors & patient harm Symptomatic Solution Fundamental Solution Delay Delay Side Effect B B R Dampened conversation about small errors and “work-arounds” Fear about being blamed R © Keith McCandless SOCIAL INVENTION GROUP, Seattle, WA
  • 6.
  • 7. Linear vs Systems Thinking Ollhoff J, Walcheski M. Making the jump to systems thinking. The Systems Thinker. June/July 2006;17(5):9-11 Try to identify patterns Are concerned with assigning blame Are concerned with the underlying dynamics Try and fix the symptoms Are concerned with process Are concerned with content Are concerned with the whole Break things into component pieces Systems Thinkers Linear Thinkers
  • 8. Linear vs Systems Thinking, cont’d Ollhoff J, Walcheski M. Making the jump to systems thinking. The Systems Thinker. June/July 2006;17(5):9-11 Believe organizations are unpredictable in a chaotic environment Believe organizations are predicable and orderly Care about content but are more attentive to interactions and patterns of communications Care only about the content of communication Try to find patterns amid the chaos Try to control chaos to create order Systems Thinkers Linear Thinkers
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. The Five Whys Time Place Root Object Subject Objective Why? Why? Why? Cause Why? Why? www.burton.co.uk/cit/images/cit02.gif
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.

Editor's Notes

  1. Name, where I work, how long we’ve been doing Syst Thnkng, point that it has aided me in strat. Do just a short intro. / genesis of the interest and effort Mention sara and rebecca Mention patient safety and follow up presentation at 11am in this room. State this is a complex issue and difficult to cover in a short amount of time. The goals are to peak your interest point you toward a few reference and generate dialogue and thinking on the concept.