Rose Galvez has over 15 years of experience in office administration and customer service roles. She has strong skills in areas such as customer service, time management, documentation, and general office work. Galvez has held roles such as Administration Assistant, Business Manager, and Customer Service Officer across several industries. She has a Certificate IV in Small Business Management and is proficient in applications like MYOB, MS Office, and SAP. Galvez is committed, organized, and able to adapt to new challenges.
Dear Hiring Manager,
Good day!
Please accept my enclosed application for the position of Admin Executive.
I’m an experienced and results-oriented Admin Executive & Business Development Officer
with more than 15-year track record in coordination, general office management, executive
support and customer service. Well-versed in oral and written communication, multitasking
and perseverance to task completion. Proficient in business and executive support, strong
background in MS Word, Excel, PowerPoint and Outlook.
I look forward to being interviewed at your earliest convenience. Thank you so much for this
opportunity. If you require any additional information, I can be contacted at the phone
numbers listed below.
Best Regards,
Jasmin Mahinay-Madu
Mobile #: 0564010092
2. 2
General
Full Name: Rose Galvez
Postal Address: 10 Beaufighter Street
Raby
NSW 2566
Phone: Home: (02) 9820 9939
Mobile: 0425 344 049
Email: rose.galvez@yahoo.com.au
Type of position: Office Administration
Profile
I have been working as an office administrator for a home builder, having previously worked in a variety of roles
ranging from customer service, production Managers assistant and receptionist.
I have a strong background in office administration and customer service, possess good communication and
interpersonal skills, experience has taught me how to build strong relationships, I am friendly, well presented,
possess excellent oral communication skills and time management skills. I’m a fast learner and pick up new
systems quickly.
Skills Summary
Customer Service
Customer Focused
Scheduling
Front-Office Operations
Clear & Accurate
Documentation
General Office Skills
Time Management
Personal Attributes
Committed
Approachable
Able to adapt to new challenges
Able to learn new skills
(applications & systems)
Organised
Hard Working
Fast Learner
Supportive
Effective Communication
Motivated
Work Unsupervised
Result Focused
Team Player
Loyal, Dependable & Responsible
3. 3
Career Snapshot
2013 - Present
2012 - 2013
2011 - 2012
2007 – 2011
2007 – 2007
2004 – 2007
2000 - 2004
Southern Vale Homes – Administration Assistant
Oasis Homewares – Administration Assistant
Elena Rose Floral Design – Administration Assistant
Narellan Pools - Production/ Administration Assistant
Prysmian Cables - Customer Service
“No Worries” Mowing and Cleaning Services - Business
Manager
GBC Australia Pty Ltd – Customer Service Officer
Technical Skills
Applications Databuild
MYOB
MS Outlook
MS Office applications for everyday office work
Internet Explorer
Windows 2000 / XP
SAP
Sage
Application
Education/Qualifications
Small Business Management
Certificate IV
1998
4. 4
Employment History – Detail
Administration Assistant – Oasis Homewares
Company: Southern Vale Homes
Duration: August 2013 to Present
Responsibilities: Administration for Sydney Office
Invoice processing
Liaising Site Supervisors
Collating Documents for handovers
Processing Clients progress payments
Maintaining all Clients records
Liaising with Sales Reps
Office all rounder
Administration Assistant – Oasis Homewares
Company: Oasis Homewares
Duration: February 2012 to August 2013
Responsibilities: Customer Service
Data entry using MYOB
Liaising with Consultants
Processing payments
Processing returns and refunds
Preparing end of day reports
Office all rounder
Administration Assistant / Sale– Elena Rose Floral Design
Company: Elena Rose Floral Design
Duration: October 2011 to February 2012
Responsibilities: Office all rounder
Customer Service
Preparing quotes
Preparing invoices
Data entry using MYOB
Accounts payable/Receivable
Liaising with customers, suppliers & florist
Ordering product
Preparing end of months reports
5. 5
Production/Administration Assistant – Narellan Pools
Company: Narellan Pools
Duration: September 2007 to October 2011
Responsibilities: Payroll
Dispatching customers’ orders
Data entry using Sage and Application
Producing production reports
Liaising with factory manager
OH & S records
Office all rounder
Customer Service & Data Entry – Prysmian Cables
Company: Prysmian Cables
Duration: March 2007 to September 2007
Responsibilities: Data entry using SAP
Liaising with sales reps and customers
Handling customer’s returns and credits
Business Manager – “No Worries” Mowing and Cleaning Service
Company: “No Worries” Mowing and Cleaning Service
Duration: August 2004 to January 2007
Responsibilities: Liaising with Strata clients and contractors
Producing quotes and invoices
Book keeping
All administration duties
Customer Service Manager – GBC Australia Pty Ltd
Company: GBC Australia Pty Ltd
Duration: September 2000 to June 2004
Responsibilities: Team leader
Data entry orders
Processing sale orders as well as credits
Processing customer queries over the phone
6. 6
Personal Overview
Over the years of my working life have gathered a variety of experience on different areas, which will be an asset
to any employer. I communicate effectively and I am approachable, I have the ability to work in a busy team
environment but can also work well unsupervised I get on well with all kinds of people and maintain these
relationships by gaining their trust and respect.
I am committed to provide my employer with complete professionalism that is required for the job.
Referees
Available on request