This document contains the resume of Pam Troy, who has extensive experience in healthcare administration, customer support, and dental hygiene. She possesses strong organizational, communication, and problem-solving skills. Her background includes roles managing medical office software support, coordinating Medicaid billing and claims processing, and working as a dental hygienist and office manager for dental practices.

1. Pam Troy
(214) 725-3718 pamtroy@swbell.net
Dedicated and resourceful professional with superior organizational abilities.
Skilled at multi-tasking while maintaining strong attention to detail. Highly self
motivated with an extreme work ethic. Employs professionalism and superb
communication skills to meet client and company needs.
HIGHLIGHTS
 Committed to accuracy and detail
 Excellent communication skills
 Independent Self Starter
 Critical Thinker/Problem Solver
 Customer/Client Service Driven
 Numerous Organizational Skills
 Well versed in dealing with
confidential information
EXPERIENCE
Medic Computer Systems Raleigh, NC
Hardware and software support
 Customer support with medical office software.
 Understood all aspects of medical office operations.
 Managed hardware issues.
Electronic Data Systems: North Carolina Medicaid Account Raleigh , NC
Medical Provider Representative
 Set up and held regional workshops for doctors, hospitals, and other
providers regarding Medicaid billing and accounts receivable issues.
 Primary point of contact for provider claims payment issues for my region.
 Follow up of claims from filing all the way to collections.
 Trained providers as well as EDS team.
 Researched and resolved denied claims.
 Trained and set up Electronic claims filing for Hospitals and Doctors.
 Made in office visits to providers to resolve their claims payment issues.
UNC Chapel Hill School of Dentistry Chapel Hill , NC
Dental Hygienist Department of Periodontics
 Dental Hygienist for the Dental School Professors.
 Provided ongoing dental care for research subjects.
James H. Clare DDS Cary, NC
Office Manager, Dental Hygienist, Dental Assistant,
 Established all policies and procedures for new dental office and practice.
 Established client records and maintained files.
 Handled all medical insurance filing and Medicaid claims filing.

2.  Health insurance claims from initial filing all the way through to and
including collections.
 Verified EOB payments and denials, resolved any issues through to
correct payment of claim.
 Accounts receivable and light bookkeeping.
 Patient scheduling.
 Presenting treatment plans to patients so that they understood the
treatment that was recommended and the need for it.
 Verified Insurance coverage and set up payment plans.
 Collections.
 Dental Hygiene
 Dental Assisting
James A. Crawford, DDS Raleigh, NC
Dental Assistant
 Dental Assisting while waiting for results of the Dental Hygiene Boards.
 Sterilization
 Tray Setup
 Impressions
EDUCATION
Bachelor of Science: University of North Carolina - Dental Hygiene 1979
Chapel Hill, NC, USA
Bachelor of Science Degree in Dental Hygiene
Appalachian State University - Education-Psychology
Boone, NC, USA
Double major Education and Psychology. 3 years completed everything except
student teaching. Transferred to UNC-CH into the Bachelor of Science in Dental
Hygiene program.
VARIOUS VOLUNTEER LEADERSHIP EXPERIENCE
Legacy Baptist - Preschool Teacher
 Supervised 3 year old classroom
 Instruction of young children
 Infant & Child CPR certified
Spirit Wear Chairman (PTA) –Various PISD School
 Ordered, Stocked, Inventoried Supplies
 Created order forms
 Developed positive working relationships with vendors
 Delivered orders
 Managed annual budget

3.  Set up and staffed all sales events
 Organized and conducted fundraising
 Accounts receivable, records, and bank deposits
Drill Team Spirit Chairman - Plano Senior High
 Ordered, assembled and delivered gifts for special events
 Managed annual Budget
Spirit Chairman FFA - Plano Senior High
 Ordered and delivered T shirts for all events
 Managed annual budget
 Fundraising
Women's Ministry Leader - Stonebriar Community Church.
 Group leader for Women’s Bible Study
 Developed weekly lesson plan
 Promoted sharing and relationships within the group
 Attended weekly leadership meetings in addition to the weekly study.
Adult Fellowship Social Director - Stonebriar Community Church
 Planned and organized all social events for a 200+ person Adult Fellowship Group
 Worked within a budget.
 Collected money and registrations for paid events
 Made sure all events were properly staffed.
 Worked with outside vendors.
Coffee House Fellowship - Stonebriar Community Church.
 Ordered and maintained all coffee supplies.
 Worked within a budget
 Made sure coffee station was properly set up and staffed for each event.
 Worked with outside vendors.
REFERENCES
Available Upon Request