Maureen Calipa is seeking a position that utilizes her 20 years of experience in medical administration. She has held roles such as office manager and business operations analyst. Some of her key skills include team leadership, organization, customer service, training staff, managing finances, billing and coding, and working with insurance companies. Her resume details employment history working with dermatology and urgent care practices, where she oversaw daily operations and was responsible for hiring, training, billing, and negotiating with vendors.

1. MaureenCalipa
18 Westview Avenue
Rye Brook, NY 10573
Tel: 914-565-1795
mpcalipa@aol.com
OBJECTIVE______________________________________________
To obtain a position whereby I canuse and enhance my present skills taking on more challenges
that will provide experience and growth
 Excellent team leader abilities
 Outstanding leadership and organizational skills
 Highly Productive
 Strong interpersonal relations
 Excellent customer service skills
 Dedicated and dependable
 Excellent team collaboration skills and solid work ethics
 Successful independent team player, creative problem solver
 Can bring 20 plus years of medical/administrative knowledge to your company
EDUCATION AND ASSOICIATIONS_____________________________
ADA/M Association of Dermatology Administrators & Managers, California, USA
Yearly educational training & conferences 1997-2012
Allergan Pharmaceutical Company California, USA
Workshop for Botox, Juvederm injectables
Macomb Community College Michigan, USA
Certification in Phlebotomy & EKG 1995-1995
St. Winifred’s High School Liverpool, England
EMPLOYMENT____________________________________________
AFC Urgent Care January 2016 to present
Business Operations Analyst
 Team Leader.
 Oversee the day to day operations and functionality of the business
 Responsible for the daily billing
 Responsible for making sure all staff are in place, and caring for patients
 Knowledge of insurance companies and third party insurance
 Knowledge of Excel, QuickBooks and Word

2. Manager for a four doctor practice April 2013-September 30, 2015
Office Manager
 Responsible for hiring and training
 Train staff to highest level of customer service standards
 Instruct and train staff on office software applications
 Implemented office staff uniforms, schedule staff time for vacation, scheduling and
monthly staff meetings, solely responsible for doctor’s personal schedule
 Knowledge of insurance companies and third party insurance/management
Instrumental for collecting monies from insurance companies and applying to patient
accounts
 Negotiate pricing with vendors and outside sources
 Solely responsible for the business finances such as payroll, accounts receivable,
accounts payable, budgets, banking and entering deposits.
 Physician and staff advocate
 Instrumental in referring and bringing in new patients into the practice
Treiber Dermatology Associates Rye, NY 1997-May 2012
Office Manager of a Dermatology Medical Practice
 Responsible for hiring and training
 Manage 15 staff members
 Instrumental in hiring a fulltime licensed medical Aesthetician
 Included in the decision making of hiring new doctors
 Train staff to highest level of customer service standards
 Technical support for all computers, printers, phones, faxes, etc
 Included in the decision making of buying new technology for the practice, such as
computers, lasers, E-Script (Electronic Prescriptions)
 Instruct and train staff on office software applications
 Implemented office staff uniforms, schedule staff time for vacation, scheduling and
monthly staff meetings, solely responsible for doctors’ personal schedule
 Liaison between the doctors and pharmaceutical companies, vendors, insurance
companies and reps
 Extensive knowledge of insurance companies and third party insurance/management
 Handle electronic billing & coding, knowledge of ICD & CPT Coding
 Solely responsible for the business finances such as payroll, accounts receivable,
accounts payable, budgets, banking and entering deposits into quick books program
 Instrumental for collecting monies from insurance companies and applying to patient
accounts
 Negotiate pricing with vendors and outside sources
 Knowledge of aesthetics and products
Computer Clinic/Medical Manager Valhalla NY 1995-1997
Software Consultant
 Taught classes for medical manager software program
 Billing, coding, editing, demographics
 Taught medical offices on-site how to use the program as an end user
 Supervised a billing department
 Electronic billing and coding for end user clients