Ms. Vishakha Wasan has 5 years of experience in operations and client servicing. She is skilled in process improvement and ensuring customer satisfaction. Her core competencies include managing operations with accountability for goals around quality, time, and cost. She is also experienced in recruiting, training, and monitoring team performance. Her most recent role was as a Senior Customer Service Officer at Just Dial Call Center from 2010 to 2016, where she was responsible for promptly answering customer inquiries and convincing customers to register their businesses.

1. Ms.Vishakha Wasan
• : +971544566223 : vishakha.wasan@gmail.com
PROFILE SUMMARY
• Competent Professional with nearly 5 years of experience in Operations and Client Servicing
• Expertise in achieving goals set for better quality, improving processes and higher operational efficiency
• Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction
• Hands-on experience in operations & process management focusing on maximizing customer satisfaction, process
compliance and quality
• Skilled in taking process improvement initiatives to achieve maximum efficiency in various operations
• Team player with strong communication, interpersonal and relationship management skills
CORE COMPETENCIES
• Managing complete operations with accountability of systematic identification & categorization of resources and
development of effective plans for achievements of compliance, quality, time and cost parameters
• Preparing monthly/weekly reports showing the performance of the business against the goals and submitting the same
to top management; highlighting performance & lack of performance of various metrics / goals of the business unit
• Recruiting, training and monitoring performance of the team members; monitoring utilization of existing resources
• Tracking performances of the team members and suggesting / highlighting areas of improvements; undertaking audits,
reporting non conformances, identifying root causes and effectively implementing corrective actions
EMPLOYMENT DETAILS
Just Dial Call Center - Senior Customer Service Officer
Since 2010 to August 2016:
Key Result Areas:
• Accountable for
o Promptly answering/resolving customer inquiries
o Convincing customer for making their business registrations
• Overseeing daily targets achievement and maintaining required quality
Co-cordinator cum Accountant
October 2009 – September 2010: G. Health Care, Delhi as Key Result Areas:
• Interacted with clients on a PAN India basis
• Prepared client reports on a regular basis related
• Accountable for recruiting staff, e-mailing and sending reports to Manager
• Maintained daily accounts in tally and made data entry in computer
EDUCATION
• Delhi University in 2012- Bachelor of Commerce and Accounting
• Diploma in Finance Accounting from F-tech, Delhi in 2010
• XII from Francis Girls Sr. Secondary School, Delhi, CBSE Board in 2009
• X from Francis Girls Se. Secondary School, Delhi, CBSE Board in 2007
PERSONAL DETAILS
Date of Birth: 12th
March 1992
Address: Bldg # 2, Alshalaya Sharjah. UAE
Languages : English and Hindi
Visa Status: Visit Visa