1. Deep Chandra Pandey Mobile: +91 9654078000 ~ E-Mail: deep_pandey@hotmail.com
ISO 27001:2013 , ITIL, CCNA, SCSA,CCSA, MCSE, WASE – Previous ( HCL , Airtel, Vodafone, Microland, Wipro SP)
IT PROFESSIONAL
Project Management ~ IT Operations ~ IT Security Operations and Management ~ IT Audits ~IT Service Delivery
Offering an impressive experience of 20 Years in consistently delivering optimal technology solutions & business value
Executive Summary
 A seasoned management professional with nearly 20 years of experience in IT Infra operations, Data Centre
operations, Information Security, offering exposure to Information Security Solutions, Risk Management, Disaster
Recovery & Business continuity Planning.
 Domain expertise: Data Centre Build, Telecom, IT, Insurance, Manufacturing and Hospitality.
 GSM and Landline Telecom Experience –Hutch ( Vodafone) , Airtel and Data Access
 Talented Network & Network Security Manager governing Networking, telecom security related operations with
multiple certifications like CCSA, MCSE, ITIL, SCSA & CCNA.
 Extensive experience integrating networks and systems in complex technical environments. Expertise includes Lead
in IT Infrastructure (Network / Network Security) responsible for providing IT Infrastructure support including LAN, wan
& security solutions in various functional areas of the company. Conducted comprehensive security posture
assessments for numerous clients, including a multinational Telco company, a global telecommunications company
and multinational financial institution.
 Proven track record of successfully managing and delivering projects, and handling Quality Assurance and Process
Management activities.
 Hands-on experience in leading all stages of Information Security Solutions Development efforts, including building
Information Security Practice Offering , Client requirements gathering, solution design, architecture,
implementation, testing, and support.
 Honed experience across services lifecycle i.e. Turnkey Infrastructure and Application Support Projects, Consultancy
Services & Support Services with delivery due-diligence and transition.
 Dexterously participating in Application Security Compliance Reviews; handling Incident Management with focus
on managing unexpected operational events with the primary objective of returning service to Customers.
Knowledge Domain
 Proven track record of successfully institutionalizing IT operations and Information Security Lifecycle (GRC) and IT/IS
governance based on ISO 27001, ITIL and other industry standard best practices.
 Extensive experience in Data Centre Operations, Planning and Execution.
 Rendered support to various banks, telecom companies , Manufacturing Organization and telecom to achieve ISO
27001, SOX compliance.
Technical Skills
Standards and Regulations: ISO 27001
Technologies: Identity and Access Management, Directory Services, Single Sign On (SSO), 2 Factor
Authentication, VPN, Messaging, Content Filtering, etc.
Networks/ Application: MS Windows Servers, Sun Solaris, Cisco IOS, Lotus Notes, SAP
Security Tools: Firewalls, IDS, VPN, Antivirus, Content Filtering, Correlation and Event Management,
Scanners, etc.
Proficiency Matrix
Infrastructure Management Data Centre Operations Resource Deployment
IT Ops and Team Management Networking Business Impact Analysis
Information Security Management Resource Optimization ISO 27001/ITIL
Security Planning / Assessment Disaster Recovery Management SAP Security Controls
Risk Mitigation & Control
 Interfacing with clients for Business Process Analysis and mapping with identification of system / processes and
priorities; handling the solutions Architecting, Process Reengineering & Development.
 Reviewing the security measures and safeguarding the information resources of the enterprise to maintain integrity,
confidentiality and availability of data / application.

2.  Leading Information Systems Audits with prime focus on information security, disaster recovery, application controls
& systems development initiatives.
 Performing IT Risk and Security Assessments, implementing and ensuring adherence to Security Policies.
 Facilitating Information Systems Audits with prime focus on information security, disaster recovery, and application
controls & systems development initiatives.
 Development of Risk identification and analysis methods with mitigation.
 Administering project planning, scoping, activity sequencing/ estimation, tracking and development of
contingency plans to meet cost and time over-runs.
 Interacting with team members and participating in periodic project progress review meetings to ensure that
specified time and cost parameters are being met.
Professional Digest
Since Feb 2016 IFAIA Freelance Consultant - IT
Aug’11 - Jan 2016 Tutor Earth Pvt. Limited, New Delhi (India) Program Consultant / Freelance Consultant
May 07 – July’11 HCL Technologies, Limited. Noida Senior Manager-IT Infrastructure
May 04 – Dec’ 06 Hutch / Vodafone, Okhla New Delhi Asst. Manager IS
Feb 03 to April 04 Data Access India Limited Asst. Manager Network Security
Dec01 – Dec 02 Bharti Telenet Limited (Airtel) Asst. Manager IT
May 99 – Nov’ 01 Microland Limited Support Specialist
May 96 – Apr’ 99 Wipro SP - Savvy Computers Pvt. Limited Sr. Customer Support Engineer
Significant Highlights:
At HCL Technologies Limited, Noida (India)
 Data Center and IT Infrastructure Planning and Executions. Provided relevant suggestions to the management with
IT Security & Risk Management, which resulted in creation of more engagements.
 Streamlined various initiatives to execute projects on time and within budget.
 Played a key role in Asset Management in Infrastructure and IT Security space with one of the biggest IT Firm.
 Supervised the successful delivery of ISO 27001 Implementation Project for Noida Data Centre and Offices on-time
and in 15% lesser budget.
 Instrumental in the successful transition of entire IT Infrastructure Services Operations of one of the biggest HCL
building in 2011.
 Involved in the successful transition of entire IT Infrastructure and SAP Application Support Services from one of the
biggest IT Company.
 Helped build unified Compliance Control Matrix under one umbrella of IT General Control’s Office and helped
simplify compliance Management.
 Played a key role providing IT Support to HCL Corporate Office including CEO Office and Chairman’s office.
At Vodafone (Hutchision Essar Telecom Limited.), Okhla New Delhi
 Honoured with the:
o Excellence Award for Execution of ISMS Practices for Okhla Data Centres in India.
o Star of the Month Award in 2004
 Data Centre Movement Plan, Execution and Management of Hutch, From New Delhi to Pune. Administered the
activities related to network planning and management, system administration, and IT infrastructure planning in co-
ordination with office locations across India.
 Developed & implemented a secure server farm consisting of mixed environment of HP UX, Windows 2000, Windows
NT, AIX, and Sun Solaris 7.X. and Storage.
 Played a key role in setting up & managing secure connectivity between Data Centre India & regional office using
PIX 515R.
 Involved in hiring & managing contractors for networking works.
At Data Access India Limited, New Delhi (India)
 Addressed the second-level Server escalations related to IBM high-end server installations, and networking projects.

3.  Managed the Network Security and projects for long distance service provider accross the country using WAN
connectivity.
 Interfaced with the client in making Data Access services more efficient.
 Dealt with various market verticals Airtel, Hutch, HFCL, Coca-Cola, ICICI,
 Successfully certified as PSE (Professional Server Expert) from IBM in 1998.
 Received Best Security Professional of the year Award in 2003.
At Airtel (Bharti Telenet Limited), New Delhi (India)
 Single point of contact for any infrastructure related issue in Delhi Circle including 15 RSUs and 4 Channel Partners
and Dealers
 Planning of Data Centre for Airtel Landline and implementation done as per the timelines for launching Airtel
Landline Services in Delhi.
 Rendered support services w.r.t hardware & software calls.
 Dexterously supported network environment at Airtel along with remote locations.
 Monitored majority of Sun, Microsoft and Cisco based networks.
Professional Enhancement & Affiliations
Certifications
Sun Microsystems
Checkpoint
Cisco
Microsoft
Other
Training
: ITIL V 2.0
Sun Certified System Administrator (SCSA)
Solaris 7 System Administration Part – 1
Solaris 7 System Administration Part – 1I
Checkpoint Certified Security Administrator
Checkpoint Firewall-1 (4.0)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer
 Implementing and Supporting Windows NT Server 4.0
 Implementing and Supporting Windows NT Workstation 4.0.
 Implementing and Supporting Microsoft Exchange Server 5.5
 Internetworking with Microsoft TCP/IP on Microsoft Windows
NT 4.0
 Implementing and Supporting NT Server 4.0 in the Enterprise.
 Networking Essentials
Wipro Accredited Service Engineer Certification from Wipro
Infotech Ltd.
Training provided by Wipro Infotech Ltd.
Micro Induction Training
Sco-Unix V3.2R4.2 Training
Windows NT Server 4.0 Training
Windows NT Workstation 4.0 Training
Sun Solaris 2.6 Training
Security Training (Checkpoint Firewall-1) from Microland
Education
2016 ISO / IEC 27001: 2013 Lead Auditor
2009 ISO / IEC 27001:2005 Internal Auditor
Personal Dossier
Date of Birth : On Request
Address : on Request

4. ANNEXURE
IFAIA- (Institute of Forensic Accounting and Investigative Audit)
(Feb 2016 – Till Date)
Leading IT vertical of the company and providing support for SAP Controls and Audit , SAP Implementation , ISO 27001
Audits and implementation. IT Security Policy drafting and implementation. IT Asset Management. IT help desk Support
Management.
Tutor Earth Pvt. Limited: Consultant IT Infra and Enterprise Data Centers
(August 2011 – Jan 2016 )
Providing Proactive IT Enabled Support to Pharmaceutical Companies, Global Customers for IT Infra , IT Trunkey Projects.
Managing IT Infrastructure. Providing consultancy for Data Center Assessment, Planning & Designing, Installation /
Integration , Power Systems, Cooling Systems ,Fire protection, Security protection ( IT and physical),Access control
system, Raised floor and without Raised floor, Network and Security planning, designing & integration, structured
Cabling (Data and power), Server Planning & integration, Relocation Evaluation & Planning, Consolidation Evaluation &
Planning, 99.995 % Availability, Backup Service integration, Servers and storage integration, Cloud Computing, Data
Center Operations & Maintenance.
HCL Technologies Ltd.
(May 2007 to July 2011)
Role: Senior Manager Global IT Services
Responsibilities:
Data Center Planning and Management for Internal HCL Offices. Providing Proactive IT Support to Company’s
Corporate Office, Top Most Senior Management of company including Corporate VPs, Senior Corporate VIP users and
providing support for project deliverables. Managing IT Infrastructure of company’s Data Center ,Facilities includes,
planning of IT Infrastructure equipment capacity planning optimization and evaluation of new technology solutions
 Managing Team to achieve maximum IT infra uptime for data center hosting servers for multiple customers
including internal HCL IT Infra servers and IT infra support for multiple Facilities
 Day to day IT support for Corporate Users.
 Coordinating with FMS team to achieve maximum hardware uptime and organizing call closer with in SLA.
 Improve redundancy performance and uptime.
 Critical Incident handling as and when required.
 Quality call closer so that the calls should not get repeated.
 Guiding team to enhance their technical skills to achieve maximum user’s satisfaction and maximum IT infra
uptime.
 Providing IT Support to TOP Executives in office and non office hrs at their residence, as and when required.
 Managing IT Infrastructure Servers including Antivirus servers, DHCP, DNS, Proxy Servers.
 Board Room Planning, implementation and support.
 Video Conference equipments planning, implementation and support.
 Asset Tracking and Asset management.
 AMC contracts and new purchase.
 Data Center Management
Managing and Streamlining IT Service Desk 24x7x365 operations to Provide Remote and Telephonic IT Support Round
the Clock:
 Availability of Service Desk Engineers in all the shifts 24x7x365
 Proactive log analysis and alert monitoring.
 Implementing day to day approved user request for data upload request for sales, projects and T2ID teams as
and when required.
 Troubleshooting for all user application related problems and finding solutions as and when required.
 Co-ordination with cross functional teams, vendors and internal and external customers as and when required.
 Communication to company’s users as and when required for downtime notification emergency downtimes.

5. Data Center Management:
 Managing Maximum uptime for Data center through Proactive Alert analysis and escalation to team members.
 Capacity planning for the datacenter equipments.
 Maintaining enhanced performance and high uptime through proactive alert
Access Control System Management -
 Planning, implementation and maintain access control system for more than 45+ Facilities across India including
1000+ Controller and 4000+ Readers.
Planning, Implementation and monitoring of Power saving tool to save power.
Quarterly Budget estimation and projection for next quarter.
Engagement: May 2004 – Dec 2006
Company Hutchison Essar Telecom Ltd.
Company Profile TOP FORTUNE 200 ESTEEMED COMPANIES WITH GLOBAL PRESENCE.
Web Site www.hutch.co.in
Division Network Security and Infrastructure Support
Designation Assistant Manager – Information Services
Duration 7th May 2004– Dec 2006
Team Size Developed and maintained partnerships with multiple vendors and service providers and
developed technology to seamlessly integrate their products into our offerings.
Responsible for all professional services technical presentations and documentation,
developed technical materials.
TRANSITION OBJECTIVE: To continually add value to every customer situation by assuming a senior-
level, leadership position in an environment involving the use of the latest technologies of
the Internet, networking, operating systems, web-based applications, servers, PCs,
database analysis, design, and implementation.
SCOPE OF WORK: Network Security Team Lead for Hutch North including Six Hutch Circles.
Single point of contact for any Network Security related support. Managing Complete
Network Security for Hutch North including modifying policies of Firewalls, IDS and
responsible for Add, move changes in all security products. Complete planning done of
Shifting 450+ Servers data center from Okhala to Pune.
Working on Six Sigma Standards, perimeter and network security, Performance
measurement, tuning, and optimization and load balancing of WAN, LAN, IP, INTERNET
SECURITY & related provisioned technologies.
Change Management: Creating and enabling heterogeneous interoperability between
Microsoft and Cisco Platforms. End to End provisioning for the smoother transition for
network enabling it to get optimum performance.
Solution Architect: Devising Procedures for network setup, finding the bottlenecks,
vulnerabilities and shortcomings in the existing network design. Helping the team of
engineer’s t o make it more scalable, flexible & redundant network.
Management, Analytical
,Designing IT Solutions
Assisted considerably towards the restructure and redesigning of the hutch Network one of
the biggest Projects Hutch ever handled.
Integrated Cross functional teams helping them deliver solutions to client networks.
Prepared & Maintained the complete Network Inventory of all Telecom equipments
making the transition phase smoother. Established team policies and procedures for
smoother and efficient operation
Assessed the technology, skill and infrastructure gap in the existing setup and suggested
revolutionary changes assuring a smooth transition.

6. Data Access India Ltd (International Long Distance Service Provider in Telecom)
Role: Assistant Manager Network Security
Responsibilities: -
 Installation, configuration and maintenance of Intrusion Detection Servers in all seven locations.
 Installation, configuration of Firewall in all seven locations. Making day-to-day changes in firewall and
documenting the changes.
 Installation configuration and maintenance of ILD security Front-End and Backend Servers and ILD Security
Switches, Routers and Links.
 Installation configuration and maintenance of Corporate e-mail Server.
 Installation configuration and maintenance of Remote Links provided to Law and Enforcement Agencies.
 Monthly Security Audits in five locations and finding the security lapses and closing them.
 Sending weekly updates to all the users for Latest Security Threats and Antivirus Updates.
 Getting all the IDS logs and alerts from all the location any analyzing the IDS logs.
Start Date: 5 th Feb 2003 to 6th April 2004
Bharti Telenet Ltd (Bharti Group) ( Worked closely with TOP management for launching TouchTecl in Delhi)
Role: Assistant Manager Networks
Responsibilities: Planning, Integration and
Managing IT-Infrastructure. It includes:
 Single point of contact for any infrastructure related issue in Delhi Circle including 15 RSUs and 4 Channel
Partners and Dealers.
 Providing technical consultancy for all infrastructure related projects Designing and integration with
different platforms.
 Defining Infrastructure policies includes backup, disaster recovery, ip-addressing policy and e-mail policy
etc.
 Planning Integration and managing of Lotus Notes Mail Server for BHARATI Group.
 Defining tasks for 6 engineers for smooth infrastructure operations (24X7X365 days)
 Planning Integration and managing of firewall in Bharti Group.
 Setting up norms in six-sigma model for better-output and smooth operation.
Start Date: 10th Dec 2001 to 31st Dec 2002