Die Anforderungen an den Kundenservice nehmen stetig zu. Wenn Sie den Ansprüchen Ihrer Kunden gerecht werden wollen, müssen Sie in vielen Fällen persönlichen Service bieten, der weit über den Standard hinausgeht.
Darüber hinaus nutzen Kunden heutzutage die traditionellen Kanäle wie Telefon oder E-Mail immer weniger. Stattdessen werden soziale Medien immer wichtiger, in denen Kunden ihre Meinung über Ihre Marke äußern. Ihr Support muß daher alle Kanäle übergreifend bedienen, um genau dort mit Ihren Kunden zu kommunizieren, wo diese sich auch wirklich aufhalten. Lernen Sie, wie Sie mit Salesforce einen Kundenservice schaffen, der mit Vertrieb und Marketing auf einer gemeinsamen Plattform vernetzt ist und mit Hilfe künstlicher Intelligenz Ihre Kunden begeistert.
Revolutionize Channel Sales and Connect Directly with Customers Using E-CommerceMountain Point
In the past, many manufacturers have considered themselves “widget makers” with profits coming from selling products through channel partners. But in this new omni-channel world, it’s all about the end customer. To compete, manufacturers must steal a few pages from the B2C e-commerce playbook. In this presentation, Andrew Rieser, President and Co-Founder of Mountain Point, and Andrew Witherspoon, Vice President of B2B Industry for Salesforce, offer practical strategies for moving to a servitization business model. Their slides focus on how companies can develop customer-focused services and systems of engagement --- resulting in increased customer loyalty and a larger share of the profits across the life-cycle of their products.
Revolutionize Channel Sales and Connect Directly with Customers Using E-CommerceMountain Point
In the past, many manufacturers have considered themselves “widget makers” with profits coming from selling products through channel partners. But in this new omni-channel world, it’s all about the end customer. To compete, manufacturers must steal a few pages from the B2C e-commerce playbook. In this presentation, Andrew Rieser, President and Co-Founder of Mountain Point, and Andrew Witherspoon, Vice President of B2B Industry for Salesforce, offer practical strategies for moving to a servitization business model. Their slides focus on how companies can develop customer-focused services and systems of engagement --- resulting in increased customer loyalty and a larger share of the profits across the life-cycle of their products.
A Brief Introduction to a Digital Experience Platform (DXP)Pimcore
As the need for customer-oriented and context-optimized experiences come to the fore, web content management systems pave the way for integrated digital experience platform (DXP) solutions, for superior flexibility, agility, personalization, and cross-channel delivery. Here are 6 key steps that go into building a DXP: Read more http://bit.ly/2lS4bm3
Portfolio of Market Intelligence Services developed specifically for IT technologies and focus on product marketing, distribution channels, customer satisfaction, customer services and people's assessment for B2B and B2C. Multi territories, multi data acquisition channels with proven market research methodology
How Mobile Technology Drives Sales ProductivityMaximizerCRM
Designing a mobile communications strategy that improves sales effectiveness, what leading companies are achieving with mobile CRM and how mobility is more fundamental than ever for improving productivity and responding to customers.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
Ottspott Connect – The UI-fication of CPaaS, Luis Borges Quina, TADSummit 2018Alan Quayle
Ottspott Connect – The UI-fication of CPaaS
Luis Borges Quina, CEO ottspott
Ottspott Connect is a Chrome widget (extension) which allows existing phone systems (cloud or open source) to connect, automate tasks, and update multiple data sources (CRM and ERP).
For users we keep the simplicity of not having to make complex integrations and provide an easy to use UI.
We’ll discuss the new trend of building out of CPaaS targeted services which save huge time and money and can be immediately used. The “UI-fication of cPaaS”. Which basically is a mix of Telecom features brought through an UI to end users.
With Ottspott Connect we can also use CPaaS add-ons for call recording, call transcription, who could then be analyzed in voice analytics/AI tools.
Unleash the Potential of Big Data on SalesforceDreamforce
Salesforce hosts billions of customer records on Salesforce App Cloud. Making timely decisions on this invaluable data demands a new set of capabilities. From interacting with data real-time to leveraging a fluid integration with Salesforce Analytics, these capabilities are just around the corner. Join us in this roadmap session to see what the near-future of Big Data on Salesforce App Cloud looks like and how you can benefit from it. Watch the video now: https://www.youtube.com/watch?v=a-wFfdfGgvM
Salesforce IoT - Using low code orchestrations to achieve immediate resultsScalefactory.eu
Why Servitisation ?
Manufactured goods, whether it are machinery and equipments are becoming more and more commoditised. Globalisation and use of technology has enabled such products to be produced at much lower costs and the speed of imitation and copying has only increased significantly.
It is no longer sufficient to justify the capital cost of the produced goods with the standard explanation of features & benefits it offers. The customer demands today the product to be supported with lifetime service agreements and guaranteed cost of operation.
This requires a servitisation transformation which is not easy to realize and therefore may scare of certain organizations…
How can Salesforce & IoT help to realize this roadmap by Jan Van Den Broeck - Cloud Architect at Salesforce
A Brief Introduction to a Digital Experience Platform (DXP)Pimcore
As the need for customer-oriented and context-optimized experiences come to the fore, web content management systems pave the way for integrated digital experience platform (DXP) solutions, for superior flexibility, agility, personalization, and cross-channel delivery. Here are 6 key steps that go into building a DXP: Read more http://bit.ly/2lS4bm3
Portfolio of Market Intelligence Services developed specifically for IT technologies and focus on product marketing, distribution channels, customer satisfaction, customer services and people's assessment for B2B and B2C. Multi territories, multi data acquisition channels with proven market research methodology
How Mobile Technology Drives Sales ProductivityMaximizerCRM
Designing a mobile communications strategy that improves sales effectiveness, what leading companies are achieving with mobile CRM and how mobility is more fundamental than ever for improving productivity and responding to customers.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
Ottspott Connect – The UI-fication of CPaaS, Luis Borges Quina, TADSummit 2018Alan Quayle
Ottspott Connect – The UI-fication of CPaaS
Luis Borges Quina, CEO ottspott
Ottspott Connect is a Chrome widget (extension) which allows existing phone systems (cloud or open source) to connect, automate tasks, and update multiple data sources (CRM and ERP).
For users we keep the simplicity of not having to make complex integrations and provide an easy to use UI.
We’ll discuss the new trend of building out of CPaaS targeted services which save huge time and money and can be immediately used. The “UI-fication of cPaaS”. Which basically is a mix of Telecom features brought through an UI to end users.
With Ottspott Connect we can also use CPaaS add-ons for call recording, call transcription, who could then be analyzed in voice analytics/AI tools.
Unleash the Potential of Big Data on SalesforceDreamforce
Salesforce hosts billions of customer records on Salesforce App Cloud. Making timely decisions on this invaluable data demands a new set of capabilities. From interacting with data real-time to leveraging a fluid integration with Salesforce Analytics, these capabilities are just around the corner. Join us in this roadmap session to see what the near-future of Big Data on Salesforce App Cloud looks like and how you can benefit from it. Watch the video now: https://www.youtube.com/watch?v=a-wFfdfGgvM
Salesforce IoT - Using low code orchestrations to achieve immediate resultsScalefactory.eu
Why Servitisation ?
Manufactured goods, whether it are machinery and equipments are becoming more and more commoditised. Globalisation and use of technology has enabled such products to be produced at much lower costs and the speed of imitation and copying has only increased significantly.
It is no longer sufficient to justify the capital cost of the produced goods with the standard explanation of features & benefits it offers. The customer demands today the product to be supported with lifetime service agreements and guaranteed cost of operation.
This requires a servitisation transformation which is not easy to realize and therefore may scare of certain organizations…
How can Salesforce & IoT help to realize this roadmap by Jan Van Den Broeck - Cloud Architect at Salesforce
Data Democracy: Use Lightning Connect & Heroku to Visualize any Data, AnywhereSalesforce Developers
Join us as we demonstrate an Open OData Adapter for Lightning Connect. No schema, no code, no build. Just hit "Heroku Deploy" and the endpoint will be live on Heroku with a custom model as an OData service which can then be consumed by Lightning Connect. This session provides a great introduction for IT organizations who want to develop OData services for their backend systems and accelerate Lightning Connect adoption.
A Hands-On Demonstration for Connecting Products into the Salesforce PlatformSalesforce Developers
Join us to learn how to bring your Internet of Things solution to life. We'll provide a live demonstration and hands-on approach to connect your product and machine data into the Salesforce Platform. Learn from a Certified Technical Architect on how to configure, develop, and customize alerts and alarms in the Device Cloud by Etherios. Next, see how you can trigger actions and events automatically from Device Cloud and integrate them into your business processes in salesforce.com via The Social Machine.You'll receive access to free 30-day trial accounts for both Device Cloud and The Social Machine.
Getting Starting with Salesforce for NonprofitsNik Panter
Through Salesforce.org, your nonprofit or higher education organization can be granted ten free Salesforce licenses. But what do you do after you receive your licenses and are given a login? We have five steps for you to follow to get up and running quickly towards getting your nonprofit up and successful with Salesforce!
Salesforce Chatter - Zufriedenere Kunden durch bessere interne ZusammenarbeitSalesforce Deutschland
Salesforce Chatter ist die soziale Komponente der Salesforce Platform. Chatter verwandelt Ihr Unternehmen in eine transparente Organisation, in der Wissen optimal genutzt wird und gute Ideen schneller gehört werden. Erfahren Sie in dieser Session, wie Sie mit Chatter Innovationen vorantreiben, Wissen intern besser nutzen und so die Kundenzufriedenheit steigern.
Curious to know what Lightning Platform is, how you can best develop with it, or looking for specific best practices for implementation? We’ve got the Lightning Platform Product Management team on tap to address some of your most burning questions and help you build apps faster!
Social Lending Innovation with Mission Asset FundJonathan D'souza
MAF was invited to be a presenter at this year’s Dreamforce. We’ve had a very long and successful history with Salesforce, both as a community and financial partner. We had several engagements at Dreamforce. One of our sessions was a special one for us. MAF gave a first ever public look at our innovative Salesforce based Social Loan Platform.
Without Salesforce, we would not have been able to create the Social Loan Platform that creates easy access for Lending Circle clients, and streamlined Lending Circle management for our partners. Salesforce is an integral part of MAF’s network approach to scale.
Die Art und Weise, wie Banken und Versicherungen heute Bestandskunden betreuen und neue Kunden gewinnen, hat sich komplett verändert. Denn Kunden erwarten heute, alles bequem online und von unterwegs erledigen zu können – sie sind sozial vernetzt, besser informiert und kritischer. Gleichzeitig wünschen sie sich aber auch eine individuelle Beratung, die genau auf ihre Bedürfnisse und persönliche Lebenssituation zugeschnitten ist. Salesforce unterstützt Banken und Versicherungen, ihre Kunden besser kennenzulernen, um sie in jeder Lebenssituation proaktiv zu begleiten und ihnen die richtige Botschaft zum richtigen Zeitpunkt und auf dem richtigen Kanal zu senden – um vertrauensvolle und langfristige Kundenbeziehungen aufzubauen.
Millionen von Anwendern nutzen täglich Salesforce in unterschiedlichsten Bereichen von Vertrieb, Service und Marketing bis hin zu E-Commerce. Dabei haben alle eins gemeinsam: eine gemeinsame Sicht auf den Kunden. Möglich wird dies durch die Salesforce Customer Success Platform, auf der alle Anwendungen eines Unternehmens laufen. Erfahren Sie, wie unsere Kunden von Anwendungen profitieren, die einen gemeinsamen Datenbestand, integrierte künstliche Intelligenz sowie hohe Automatisierung und vieles mehr bieten.
Wie viel Zeit verbringt Ihr Vertrieb wirklich mit seinen Kunden? Ein CRM, das Ihren gesamten Vertriebsprozess vom ersten Kontakt bis zum Geschäftsabschluss automatisiert, schenkt Ihnen wertvolle Zeit für Aufbau und Pflege von Kundenbeziehungen. Obendrein unterstützt Sie die künstliche Intelligenz Salesforce Einstein bei der Fokussierung auf die wichtigsten Leads und Opportunities. So gewinnen Sie mehr Aufträge, steigern die Produktivität und füllen die Pipeline mit hochwertigen Leads.
Die Digitalisierung hat gerade im Handel zu einem tiefgreifenden Wandel geführt. Ladengeschäfte sind längst nur noch ein Kontaktpunkt von vielen. Einzelhändler müssen neue Wege finden, wie sie ihre Kunden durch Einkaufserlebnisse und smarte Interaktionen begeistern. Erfahren Sie, wie Sie das gesamte Einkaufserlebnis vom Ladengeschäft über Online bis hin zum Service Center vernetzen und komplett neu gestalten, um jeden Kunden mit einer genau auf ihn zugeschnittenen Customer Journey zu begeistern.
Der Mittelstand wird digital - Finden Sie heraus, wie sich Unternehmen zukunftssicher aufstellen. Der deutsche Mittelstand wird oftmals als rückständig und nicht innovationsbereit bezeichnet. Die Erfolgsgeschichten in dieser Sammlung zeigen, dass dies nicht der Fall ist. Ob Druckerhersteller, Lieferservice oder Fertigbauunternehmen – viele mittelständische Unternehmen befinden sich in der digitalen Transformation und gehen mit Salesforce den Schritt in die digitale Zukunft.
Ein Blueprint für mittelständische Unternehmen in der KonsumgüterindustrieSalesforce Deutschland
Sie fragen sich, wie Sie als mittelständisches Unternehmen der Konsumgüterindustrie erfolgreich bleiben und auf gesättigten Märkten weiter wachsen können? Viele unserer Kunden müssen sich täglich Herausforderungen wie steigendem Konkurrenzdruck oder sinkenden Margen stellen. In einer globalisierten Welt mit immer anspruchsvolleren Kunden spielen technischer Fortschritt und innovatives Handeln eine ausschlaggebende Rolle. Lesen Sie, wie Salesforce Ihnen helfen kann, Geschäftsprozesse zu standardisieren und effizienter zu gestalten, Beziehungen zu Kunden zu stärken oder als „global player“ am Markt zu agieren.
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier. Come to our Trophy Shop today and check out all our variety of Trophies available. We have the widest range of Trophies in Malaysia. Our team is always ready to greet your needs and discuss with you on your custom Trophy for your event. Rest assured, you will be with the best Trophy Supplier in Malaysia. The official Trophy Malaysia. Thank you for your support.
Comprehensive Water Damage Restoration Serviceskleenupdisaster
Find out how Disaster Kleenup's professional water damage restoration services can quickly and efficiently restore your property. Find more about our advanced techniques and quick action plans. Visit here: https://iddk.com/disaster-cleanup-services/flood-damage/
Looking for the Reliable Logistics Solutions in India? Discover unparalleled efficiency and reliability with our top-rated logistics services. We specialize in streamlining supply chains, ensuring timely deliveries, and providing cutting-edge tracking solutions. Our platform caters to businesses of all sizes, offering customizable logistics solutions to meet your unique needs. With a focus on innovation and customer satisfaction, we are your trusted partner in navigating the complexities of logistics in India. Choose us for seamless, cost-effective, and scalable logistics solutions. Experience the best in Indian logistics with our expert team by your side.
Are Seamless Gutters Worth It? Explore nowacadiaborton
Seamless gutters live up to their name: they are uncomplicated gutters that flow freely without needless joins or seams. They do have seams, but they are limited to the downspouts and corners. Painted metal is used to make seamless gutters. If you're wondering why seamless gutters could be preferable to traditional ones, keep reading this ppt for the advantages.
What Are the Latest Trends in Endpoint Security for 2024?VRS Technologies
In this PDF, Discover the top 2024 endpoint security trends, including zero trust, AI integration, XDR, cloud security, and enhanced mobile protection. VRS Technologies LLC supplies the top level Endpoint Security Service Dubai. For More Info Contact us: +971 56 7029840 Visit us: https://www.vrstech.com/endpoint-security-solutions.html
DOJO Training Center - Empowering Workforce ExcellenceHimanshu
The document delves into DOJO training, an immersive offline training concept designed to educate both new hires and existing staff. This method follows an organized eight-step process within a simulated work setting. The steps encompass safety protocols, behavioral coaching, product familiarity, production guidelines, and procedural understanding. Trainees acquire skills through hands-on simulations and rehearsal prior to transitioning to actual shop floor duties under supervision. The primary aim is to minimize accidents and defects by ensuring employees undergo comprehensive training, preparing them effectively for their job roles.
SECUREX UK FOR SECURITY SERVICES AND MOBILE PATROLsecurexukweb
At Securex UK Ltd we are dedicated to providing top-rated security solutions tailored to your specific needs. With a team of highly trained professionals and cutting-edge technology, we prioritize your safety and peace of mind.
Our commitment to excellence extends beyond traditional security measures. We understand the dynamic nature of security challenges, and our personalized approach ensures that every client receives a bespoke protection plan.
Courier & Package Tracking System Actually WorksIn Targos
In the world of modern logistics, the courier and package tracking system stands as a pivotal tool, offering transparency and efficiency throughout the shipping process. Let’s delve into the intricacies of courier and package tracking systems and explore how INTARGOS plays a key role in this domain.
Office Business Furnishings | Office EquipmentOFWD
OFWD is Edmonton’s Newest and most cost-effective source for Office Furnishings. Conveniently located on 170 street and 114 Avenue in Edmonton’s West End. We take pride in servicing a client base of over 500 corporations throughout the Edmonton and Alberta area. OFWD is in the business of satisfying the home or corporate office environment needs of our clients, from individual pieces of furniture for the home user to the implementation of complete turn-key projects on much larger scales. We supply only quality products from reputable manufacturers. It is our intention to continue to earn the trust of our clients by dealing with honesty and integrity and by providing service and after sales follow-up second to none.
Don't Wait Until It's Too Late! 5-Signs Your Garage Door Needs ReplacingCR Garage Doors
This infographic unveils the 5 telltale signs your garage door needs a replacement. Avoid costly repairs and upgrade to a modern, secure, and silent entryway. Visit our website for more information about garage door replacement.
Website-> https://cr-garagedoors.com/
Business Solutions with .NET Development in Quantum Computing.pdfQServices Inc.
Unlock the power of quantum computing with QServices. Our .NET experts deliver cutting-edge solutions to drive your business forward. Experience the future of computing and gain a competitive edge today.
Unlocking Insights: AI-powered Enhanced Due Diligence Strategies for Increase...RNayak3
Explore how a risk-based approach to Enhanced Due Diligence can deliver effective Anti-Money Laundering (AML) compliance and monitoring in banking and financial services.
BesT panDit Ji LoVe problem solution 9463629203 UK uSA California New Zealand...gitapress3
love problem solution astrologer
best love problem solution astrologer
online love problem solution astrologer
love problem solution astrologer in india
love problem solution astrologer in kolkata
love problem solution astrologer near me
love problem solution astrologer in ludhiana
love problem solution astrologer acharya ji
love problem solution astrologer in delhi
love problem solution astrologer amritsar
astrologer love problem solution
astrologer for love problem
astrology love problem solution
love solution astrologer
love problem solution specialist astrologer
love problem solution by astrologer
astrology love problem solution baba ji
love problem solve astrologer
love problem solution usa
love problem solution expert astrologer
astrologer for love marriage problem solution
love problem solution astrologer in mumbai
love problem solution muslim astrologer
love marriage specialist astrologer problem solution
famous love astrologer
love problem solution astrologer specialist
love problem solution astrologer tantrikBesT panDit Ji LoVe problem solution 9463629203 UK uSA California New Zealand baba ji LoVe marriage specialist Uk USA LonDOn panDit ji
Experience the breathtaking beauty of a Waikiki sunset aboard the MAITAI Catamaran. Sail along the stunning coastline as the sun dips below the horizon, casting vibrant hues across the sky. Enjoy the gentle ocean breeze, refreshing drinks, and a relaxed atmosphere. This unforgettable voyage offers panoramic views of Diamond Head and the Waikiki skyline, making it the perfect way to end your day in paradise. Join us for a memorable sunset cruise you won't forget. Please visit our website: https://www.maitaicatamaran.net/ and call us at 808-922-5665 for additional information.
Maximizing Efficiency with Integrated Water Management SystemsIrri Design Studio
Integrated water management systems are essential for improving irrigation design sustainability and efficiency. Irri Design Studio helps customers maximize water consumption, reduce waste, and encourage responsible stewardship of water resources by utilizing cutting-edge technology like drone-based construction updates and BIM modeling. The increasing issues of water shortage and environmental protection require an all-encompassing strategy to water management. Irrigation systems may be planned to optimize water consumption efficiency while guaranteeing the safety of people and the environment by putting new ideas and concepts into practice. Visit our website https://www.irridesignstudio.com/ for more information.
Elevate Your Brand with Digital Marketing for Fashion IndustryMatebiz Pvt. Ltd
Matebiz Pvt. Ltd. specializes in providing cutting-edge digital marketing for Fashion Industry. Our comprehensive strategies ensure that your brand stands out in the competitive fashion landscape. From targeted social media campaigns to search engine optimization tailored for fashion keywords, we cover it all. With a deep understanding of industry trends and consumer behavior, we craft compelling content and engaging visuals to enhance your online presence. Trust Matebiz Pvt. Ltd. to elevate your fashion brand through strategic digital marketing initiatives.
A Bulgarian work permit is valid for up to one year, after which it can be renewed as long as the conditions of employment have not changed. After obtaining a work permit, the employee will need to apply for a Type D visa at the Bulgarian embassy or consulate in their country. Urgent requirement for Bulgaria 🇧🇬🇧🇬work D Category National Permit Visa ( Indian /Nepali Nationality only) Visa Validity - 3 to 6 months on renewables basis. Job category - General worker/ Helper Salary - 800 Euro @ 8 hrs.+ Over time extra Age- 20- 40 years Total processing time -4-5 Months
SMS2ORBIT | launched in 2022 in Mumbai's Andheri area, aims to be the most reliable Bulk SMS Service Provider in Mumbai.
If More Information About The SMS Service Provided By SMS2ORBIT Is Desired, Please Don’t Hesitate To Contact The Business Team. They Can Be Reached At
business@sms2orbit.com Or By Calling 97248 55877.
Top Best Astrologer +91-9463629203 LoVe Problem SolUtion specialist In InDia ...gitapress3
Top Best Astrologer +91-9463629203 LoVe Problem SolUtion specialist In InDia Love ProBlem asTroloGer +91-9463629203 love problem solution astrologer
best love problem solution astrologer
online love problem solution astrologer
love problem solution astrologer in india
love problem solution astrologer in kolkata
love problem solution astrologer near me
love problem solution astrologer in ludhiana
love problem solution astrologer acharya ji
love problem solution astrologer in delhi
love problem solution astrologer amritsar
astrologer love problem solution
astrologer for love problem
astrology love problem solution
love solution astrologer
love problem solution specialist astrologer
love problem solution by astrologer
astrology love problem solution baba ji
love problem solve astrologer
love problem solution usa
love problem solution expert astrologer
astrologer for love marriage problem solution
love problem solution astrologer in mumbai
love problem solution muslim astrologer
love marriage specialist astrologer problem solution
famous love astrologer
love problem solution astrologer specialist
love problem solution astrologer baba ji
2. This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we
make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber
growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new
products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in
our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the
immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new
releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise
customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the
most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement
3. Salesforce für den Service
Kundenerwartungen übertreffen - mit personalisiertem Service über
alle Kanäle
Sabina Mustica, Regional Vice President, Service Cloud
Markus Ring, Principal Solution Engineer
4. Wir entwickeln uns alle immer weiter
Vierte
industrielle Revolution
Dritte
industrielle Revolution
Zweite
industrielle RevolutionErste industrielle
Revolution
Dampfmaschine Elektrizität
Computer
Vernetzung
18. Jahrhundert 19. Jahrhundert 20. Jahrhundert Heute
5. in der 4. Industriellen Revolution
Vier Trends bestimmen die Zukunft des Kundenservice
Künstliche Intelligenz
Automatisierung
Digitale Kanäle
Mobilität
7. Andrej Saweljew
Senior Salesforce
Engineer / N26
Personalisiert über alle digitalen Kanäle
Portale und Communities | Self-Service
Kundenservice | Service Cloud
Chat Bots | Einstein Bots for Service
KI für den Kundenservice | Service Cloud Einstein
KI-gestützter Kundenservice
Vernetzter Kundenservice
Automatisierung | Lightning Flow for Service
Messaging, Chat und Social Media | Digital Engagement
Perfekt vorbereitete Service-Teams
Field Service | Field Service Lightning
Proaktiver Kundenservice | IoT
NEU
NEU
Basierend auf der weltweit führenden CRM-Plattform
Salesforce für den Kundenservice
Service
32%
Höhere
Kundenzufriedenheit*
*Im Durchschnitt erzielte Verbesserungen in Prozent laut einer Umfrage unter Salesforce Kunden
Quelle: Salesforce Customer Success Metrics Survey von 2015-2017 unter mehr als 7.000
zufällig ausgewählten Kunden. Die Anzahl der Antworten variiert pro Kunde.
.
9. Thankyou
Live-Webinar am 6. Juni um
11:00
Sie interessieren sich für die Zukunft des Kundenservice?
Besuchen Sie unser Webinar
„Erleben Sie die Zukunft des Kundenservice – wie Chat Bots
und künstliche Intelligenz den Kundenservice neu gestalten“
Anmeldung hier am Stand:
Salesforce für den Kundenservice
Editor's Notes
Key MessageSalesforce is a publicly traded company. Customers should make buying decisions only on the products commercially available.
Talk TrackBefore I begin, just a quick note that you should base your purchasing decisions on products and services that are currently available.
Key Messages
Wir befinden uns im Zeitalter der vierten industriellen Revolution. Künstliche Intelligenz, Robotik und das Internet der Dinge ermöglichen ganz neue Kundenerfahrungen.
Salesforce ist einer der Vorreiter dieser Revolution, die jeden Aspekt unserer Gesellschaft fundamental verändert – einschließlich der Art und Weise, wie Unternehmen weltweit ihre Produkte verkaufen und vermarkten, Kunden betreuen, Innovationen entwickeln und sich mit ihren Kunden vernetzen.
Talk TrackIn den letzten 300 Jahren haben wir unglaubliche Innovationen und technologische Entwicklungen erlebt. Heute stehen wir am Anfang der vierten industriellen Revolution, in der Unternehmen mithilfe von künstlicher Intelligenz, Robotik und dem Internet der Dinge ihren Kunden ganz neue Erlebnisse bieten können.
Diese Veränderungen erleben wir auch in unserem täglichen Leben: Einkaufen per Sprachsteuerung, autonomes Fahren und smarte Geräte, über die wir ständig online und vernetzt sind.
Transition
Mithilfe dieser Technologien der nächsten Generation können wir uns mit unseren Kunden auf neue Art und Weise vernetzen. Dadurch ändern sich aber auch die Erwartungen der Kunden und die Interaktion zwischen Kunden und Unternehmen.Related TrailThe Fourth Industrial Revolution: https://trailhead.salesforce.com/modules/learn-about-the-fourth-industrial-revolution
Key Messages
Die Service Cloud ist die weltweit führende Plattform für den Kundenservice.Talk TrackMit der Service Cloud schaffen Unternehmen ganz neue Erlebnisse für Kunden und Mitarbeiter und sorgen mithilfe einer vernetzten Service-Plattform, die mit KI ausgestattet ist und leicht mit anderen Systemen integriert werden kann, dafür, dass ihre Kunden erfolgreich sind.
Mit der Service Cloud ist jeder Servicemitarbeiter bestens für die Zukunft gerüstet und kann, egal ob im Kundencenter oder vor Ort, einen erstklassigen Kundenservice bieten – mithilfe von innovativen Tools und einheitlichen Daten.
Egal welchen Kanal Ihr Kunde nutzt – ob Messaging, Video, Community, Web-Chat, In-App, E-Mail, Telefon, persönlich oder auch die Kommunikation mit vernetzten Produkten: mit der Service Cloud werden Sie zum Trailblazer und stellen Ihren Kunden bei jeder einzelnen Service-Interaktion in den Mittelpunkt. Sie sorgen für personalisierten, ganzheitlichen und proaktiven Kundenservice zu jedem Zeitpunkt der Customer Journey.
ResourcesService Cloud Trail: https://sfdc.co/servicecloudmixFirst Call Deck: https://sfdc.co/servicefcdppt
Key Messages
Die Customer Success Platform hilft Unternehmen, sich mit ihren Kunden über alle Touchpoints zu vernetzen.
Nutzen Sie das volle Potenzial der Customer Success Platform, indem Sie sie an Ihr Business anpassen.
Talk TrackDie Customer Success Platform hilft Unternehmen, sich mit ihren Kunden über alle Touchpoints und alle Abteilungen hinweg – Vertrieb, Kundenservice, Marketing, stationärem Handel und Online-Handel – zu vernetzen.
TransitionUm ein nahtloses Kundenerlebnis zu bieten, müssen all diese Verbindungen miteinander integriert werden.
Key Messages
Die Service Cloud ist die weltweit führende Plattform für den Kundenservice.Talk TrackMit der Service Cloud schaffen Unternehmen ganz neue Erlebnisse für Kunden und Mitarbeiter und sorgen mithilfe einer vernetzten Service-Plattform, die mit KI ausgestattet ist und leicht mit anderen Systemen integriert werden kann, dafür, dass ihre Kunden erfolgreich sind.
Mit der Service Cloud ist jeder Servicemitarbeiter bestens für die Zukunft gerüstet und kann, egal ob im Kundencenter oder vor Ort, einen erstklassigen Kundenservice bieten – mithilfe von innovativen Tools und einheitlichen Daten.
Egal welchen Kanal Ihr Kunde nutzt – ob Messaging, Video, Community, Web-Chat, In-App, E-Mail, Telefon, persönlich oder auch die Kommunikation mit vernetzten Produkten: mit der Service Cloud werden Sie zum Trailblazer und stellen Ihren Kunden bei jeder einzelnen Service-Interaktion in den Mittelpunkt. Sie sorgen für personalisierten, ganzheitlichen und proaktiven Kundenservice zu jedem Zeitpunkt der Customer Journey.
ResourcesService Cloud Trail: https://sfdc.co/servicecloudmixFirst Call Deck: https://sfdc.co/servicefcdppt
Key Message
Field Service Lighting helps Trailblazers transform customer service from the phone.
Talk TrackAnother key way companies can engage their customers is with Field Service Lightning, a best-in-class, intelligent field service management solution that allows you to connect your agents, mobile employees, products and customers on one platform to deliver exceptional on-site service.
Field Service Lightning completes your view of the entire service chain and equips your mobile employees with the information and workflows they need to deliver exceptional service every time.
For organizations that have employees in the field, Field Service Lightning enables them to connect their mobile workers to their back-office support teams and deliver transformational service with our offline-first iOS and Android apps. With our best-in-class optimization engine, scheduling and dispatching workers is efficient and smarter. And with the power of the platform, your organization can deliver proactive service and elevate the role of service within your business with IoT, Analytics, and insights.
Transition
Let’s take a look at how Hologic is using Field Service Lightning on quick case resolution onsite.
Key Messages
Die Service Cloud ist die weltweit führende Plattform für den Kundenservice.Talk TrackMit der Service Cloud schaffen Unternehmen ganz neue Erlebnisse für Kunden und Mitarbeiter und sorgen mithilfe einer vernetzten Service-Plattform, die mit KI ausgestattet ist und leicht mit anderen Systemen integriert werden kann, dafür, dass ihre Kunden erfolgreich sind.
Mit der Service Cloud ist jeder Servicemitarbeiter bestens für die Zukunft gerüstet und kann, egal ob im Kundencenter oder vor Ort, einen erstklassigen Kundenservice bieten – mithilfe von innovativen Tools und einheitlichen Daten.
Egal welchen Kanal Ihr Kunde nutzt – ob Messaging, Video, Community, Web-Chat, In-App, E-Mail, Telefon, persönlich oder auch die Kommunikation mit vernetzten Produkten: mit der Service Cloud werden Sie zum Trailblazer und stellen Ihren Kunden bei jeder einzelnen Service-Interaktion in den Mittelpunkt. Sie sorgen für personalisierten, ganzheitlichen und proaktiven Kundenservice zu jedem Zeitpunkt der Customer Journey.
ResourcesService Cloud Trail: https://sfdc.co/servicecloudmixFirst Call Deck: https://sfdc.co/servicefcdppt
Key Messages
Die Service Cloud ist die weltweit führende Plattform für den Kundenservice.Talk TrackMit der Service Cloud schaffen Unternehmen ganz neue Erlebnisse für Kunden und Mitarbeiter und sorgen mithilfe einer vernetzten Service-Plattform, die mit KI ausgestattet ist und leicht mit anderen Systemen integriert werden kann, dafür, dass ihre Kunden erfolgreich sind.
Mit der Service Cloud ist jeder Servicemitarbeiter bestens für die Zukunft gerüstet und kann, egal ob im Kundencenter oder vor Ort, einen erstklassigen Kundenservice bieten – mithilfe von innovativen Tools und einheitlichen Daten.
Egal welchen Kanal Ihr Kunde nutzt – ob Messaging, Video, Community, Web-Chat, In-App, E-Mail, Telefon, persönlich oder auch die Kommunikation mit vernetzten Produkten: mit der Service Cloud werden Sie zum Trailblazer und stellen Ihren Kunden bei jeder einzelnen Service-Interaktion in den Mittelpunkt. Sie sorgen für personalisierten, ganzheitlichen und proaktiven Kundenservice zu jedem Zeitpunkt der Customer Journey.
ResourcesService Cloud Trail: https://sfdc.co/servicecloudmixFirst Call Deck: https://sfdc.co/servicefcdppt
Key Messages
Die Service Cloud ist die weltweit führende Plattform für den Kundenservice.Talk TrackMit der Service Cloud schaffen Unternehmen ganz neue Erlebnisse für Kunden und Mitarbeiter und sorgen mithilfe einer vernetzten Service-Plattform, die mit KI ausgestattet ist und leicht mit anderen Systemen integriert werden kann, dafür, dass ihre Kunden erfolgreich sind.
Mit der Service Cloud ist jeder Servicemitarbeiter bestens für die Zukunft gerüstet und kann, egal ob im Kundencenter oder vor Ort, einen erstklassigen Kundenservice bieten – mithilfe von innovativen Tools und einheitlichen Daten.
Egal welchen Kanal Ihr Kunde nutzt – ob Messaging, Video, Community, Web-Chat, In-App, E-Mail, Telefon, persönlich oder auch die Kommunikation mit vernetzten Produkten: mit der Service Cloud werden Sie zum Trailblazer und stellen Ihren Kunden bei jeder einzelnen Service-Interaktion in den Mittelpunkt. Sie sorgen für personalisierten, ganzheitlichen und proaktiven Kundenservice zu jedem Zeitpunkt der Customer Journey.
ResourcesService Cloud Trail: https://sfdc.co/servicecloudmixFirst Call Deck: https://sfdc.co/servicefcdppt