Ottspott Connect – The UI-fication of CPaaS, Luis Borges Quina, TADSummit 2018

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Ottspott Connect – The UI-fication of CPaaS Luis Borges Quina, CEO ottspott Ottspott Connect is a Chrome widget (extension) which allows existing phone systems (cloud or open source) to connect, automate tasks, and update multiple data sources (CRM and ERP). For users we keep the simplicity of not having to make complex integrations and provide an easy to use UI. We’ll discuss the new trend of building out of CPaaS targeted services which save huge time and money and can be immediately used. The “UI-fication of cPaaS”. Which basically is a mix of Telecom features brought through an UI to end users. With Ottspott Connect we can also use CPaaS add-ons for call recording, call transcription, who could then be analyzed in voice analytics/AI tools.

Extending Ottspott
The UI-fication of cPaaS
Luis Borges Quina
CEO, Ottspott
@QuinaLuis

Why did we build Ottspott? 🤔
Initially adding phone conversations for Slack teams
Most CPaaS do not provide data analytics, reporting, one click
integrations
SMBs cannot afford 12 months roadmaps + on-going
maintenance

APIs -> Solutions
Source: VoIP Innovations 2018

TADS 2017
Extend availability to G-Suite
Call widget + speech analytics
«Ottspott Connect»
More exposure on CPaaS marketplaces

Ottspott Connect
Chrome CTI extension
Integrations to Communication
System
User friendly from Day 1 😉

Ottspott Call Widget
Call Recording
Anonymous Call
Data gathering

Call Widget: Agent view
Answer calls
Customer interaction
Clearbit identification

What’s Next ? (2019)
More integrations
More Analytics / …. IA
More Customers

Thank You !
@ottspott_co
luis@ottspott.co

What can you do with Wazo? Sylvain Boily, Founder and CTO, Wazo Typical customer problem: build a business oriented voice application to support my customers and partners, and following specific workflows. BUT the existing legacy solutions are too rigid, too complex, too expensive, too locked, too… Wazo solution: programmable interface; cloud native; native applications; management platform (Nestbox); and connectors / plugins. Real life example: programmable business specific call/support center with more than 15M calls / year, interface everything with their business applications. Plus we will show how we provided an infrastructure as code for the customer so that the infrastructure can scale and evolve easily.

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Focus is programmable communications. Special themes on conversational intelligence, identity and fraud, open source, and quantum computing. There’s no registration, content is freely available. Everything will be posted on the agenda: https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/ Presentations are pre-recorded, released one per day through May 2021. Q&A is in the comments section of the weblog devoted to each presentation. Please ask questions. In 2021 across the main programmable communication categories, total revenue is $75B+ UCaaS ($33B), 5% CCaaS ($18B), 20% CPaaS ($11B), 36% Business Messaging ($6B), 30% Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+ Automation tech ($6B with TAM of $30B), 60%+ Twilio (and many others) do programmable communications CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more… Doing telecoms/communications in a web way is changing the market now and into the future, different trajectory to telcos SMS and voice will remain in rude health Social messaging is necessary, but it only part of the answer Recognize it’s a smartphone (voice, camera, browser, messaging) Wholesale consolidation will continue and margins will be squeezed (in the medium to long term) Applications are necessary for margin growth Application focus will move into conversations, insight, and customer experience (customers get to what they want faster) In 2021: UCaaS ($33B), CCaaS ($18B), CPaaS ($11B), Business Messaging ($6B), Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), Automation tech ($6B with TAM of $30B) – $75B+ in 2021. It’s a smart phone: voice, messaging (SMS and IP), camera (video and pictures), browser (signing documents, all your online processes), all the contextual information about the device and the user. Unprecedented consolidation through 2020 into 2021, mainly within programmable communications. We’re going to see in the coming years are more enterprise / web companies joining this spree. Will Okta need more than 2FA for mobile authentication? Think of Programmable Communications as telecoms done in a web way. Question: are telcos or enterprise/web companies more likely to act fast? Programmable Communications will continue to live in interesting times, even after the pandemic! My weblog: https://alanquayle.com/blog/ CXTech newsletter, weekly programmable communications news with opinion TADSummit weblog: https://blog.tadsummit.com/ All the TADSummit content, videos, slides, and reviews TADSummit Agenda https://www.tadsummit.com/2020/emea_americas/agenda-emea-americas/ https://www.tadsummit.com/2020/asia/agenda/ https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/

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