CS担当者向け 無料Webセミナー Service Cloudの概要とカスタマイズを解説 SalesforceのService Cloud Lightningは、比類なきカスタマーサービスを実現します。顧客に即した様々な接点をオムニチャネルとして提供するにとどまらず利用者の要件にあわせた高度なカスタマイズをノンプログラミングで可能とします。 ◆ご紹介する内容 - Service Cloudとは - Lightning Service Cloudコンソール - ケース対応 - Lightningナレッジ活用 - セルフサービスコミュニティ活用 - Live Agentチャット対応 - その他 - Service Cloud Einsteinについて - Einstein ボットの実現性 - メール (メール-to-ケース) - その他 ◆参加対象者 : - Salesforce Service Cloud管理者 - Salesforce Service Cloudユーザ - Salesforce Service Cloud導入検討者

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services or technology developments and customer contracts or use of our services.
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our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
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could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for
the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our
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Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement

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