This document discusses how Salesforce is leading in customer engagement and the need for modern customer service solutions. It highlights new features in Smart Agent Console and Analytics Cloud for Service that provide intelligent, fast and simple tools to improve agent productivity and the customer experience. Customer case studies show improved satisfaction, faster issue resolution, higher agent productivity and lower support costs with Salesforce. The presentation concludes with comments from Adidas on their experience with Salesforce solutions.
Interested in learning about webhook handlers for Force.com? Join us to see how by using Force.com Sites, Apex REST, and JSON & Crypto libraries, we can build our very own webhook handlers for real-time, efficient integration with the Force.com platform. We'll dive into code and build handlers that integrate with a subscription-based billing service, as well as an issue-tracking service.
Social Lending Innovation with Mission Asset FundJonathan D'souza
MAF was invited to be a presenter at this year’s Dreamforce. We’ve had a very long and successful history with Salesforce, both as a community and financial partner. We had several engagements at Dreamforce. One of our sessions was a special one for us. MAF gave a first ever public look at our innovative Salesforce based Social Loan Platform.
Without Salesforce, we would not have been able to create the Social Loan Platform that creates easy access for Lending Circle clients, and streamlined Lending Circle management for our partners. Salesforce is an integral part of MAF’s network approach to scale.
Enhancing Your Lightning Apps with Einstein Analyticsrikkehovgaard
Go beyond traditional reports and dashboards with embedded Einstein Analytics, including everything from a single KPI to a full-featured interactive dashboard. Join us to learn how analytics can enhance and extend your apps, without your users having to be trained as data scientists or business analysts. We will also be providing an early look at the enhancements to the product for the upcoming Winter '20 release.
Interested in learning about webhook handlers for Force.com? Join us to see how by using Force.com Sites, Apex REST, and JSON & Crypto libraries, we can build our very own webhook handlers for real-time, efficient integration with the Force.com platform. We'll dive into code and build handlers that integrate with a subscription-based billing service, as well as an issue-tracking service.
Social Lending Innovation with Mission Asset FundJonathan D'souza
MAF was invited to be a presenter at this year’s Dreamforce. We’ve had a very long and successful history with Salesforce, both as a community and financial partner. We had several engagements at Dreamforce. One of our sessions was a special one for us. MAF gave a first ever public look at our innovative Salesforce based Social Loan Platform.
Without Salesforce, we would not have been able to create the Social Loan Platform that creates easy access for Lending Circle clients, and streamlined Lending Circle management for our partners. Salesforce is an integral part of MAF’s network approach to scale.
Enhancing Your Lightning Apps with Einstein Analyticsrikkehovgaard
Go beyond traditional reports and dashboards with embedded Einstein Analytics, including everything from a single KPI to a full-featured interactive dashboard. Join us to learn how analytics can enhance and extend your apps, without your users having to be trained as data scientists or business analysts. We will also be providing an early look at the enhancements to the product for the upcoming Winter '20 release.
Demystifying Deduplication for Admins - Erin ElliottSalesforce Admins
Join us for an introduction into duplicates and why they're a problem for CRM. We'll offer an overview of available Salesforce de-dupe options, demo Salesforce Duplicate Management, and share tips and tricks for lowering duplicate records.
20 minute presentation on Marketing Automation at Salesforce.com’s Dreamforce. Content includes blueprint for creating a demand generation funnel and key dashboard metrics. For more information visit www.cmo-togo.com
Best Practices and Recommendations for New Salesforce AdminsLouise Lockie
Presentation delivered on the Admin Theatre at London World Tour 2018.
The role of Salesforce Admin brings with it a lot of responsibility, but also all the tools and support to enable each of us to be successful. In this session I will present a series of recommendations and tools to ensure that you can both make the most of the available features, and impress management, whether you are in charge of a new, growing, or inherited instance.
Lookout! Legal Pitfalls to Avoid When Forming your StartupEric Wu
Combining all of the fun of legal contracts with all of the clarity of the tax code, forming a new business can be daunting. This session will make the process a little less fearsome by covering the common concerns faced by first time entrepreneurs. This session definitely doesn't take the place of an attorney, but will allow attendees to ask good questions and work more efficiently when they're "on the clock." Learn more about:
- Corporations vs LLC's
- Dividing founder equity
- Why founding a business is like getting married
The AppExchange Marketplace is one of the major ways for customers to learn about your app and how it can benefit them. It is a key element that needs to be in your business’ marketing strategy and building a high-performing listing is a key competitive differentiator. Join us in this session to learn how to build an optimized AppExchange listing and deliver a great custome experience.
Salesforce Chatter - Zufriedenere Kunden durch bessere interne ZusammenarbeitSalesforce Deutschland
Salesforce Chatter ist die soziale Komponente der Salesforce Platform. Chatter verwandelt Ihr Unternehmen in eine transparente Organisation, in der Wissen optimal genutzt wird und gute Ideen schneller gehört werden. Erfahren Sie in dieser Session, wie Sie mit Chatter Innovationen vorantreiben, Wissen intern besser nutzen und so die Kundenzufriedenheit steigern.
Geschäftsmodelle validieren in der PraxisGrubengold
Im Rahmen des ersten Ruhr-Summits 2016, hat Hypothesenwerk einen Workshop zum Thema Geschäftsmodelle validieren in der Praxis durchgeführt: Wie kann ich schnell und einfach die Kundenakzeptanz für meine Idee testen?
Mehr Infos unter: www.hypothesenwerk.de
Hans-Uwe L. Köhler ist seit über 20 Jahren der Experte für emotionale Kommunikation.
Seine Kompetenz ist in seinen begeisternden Vorträgen, in seinen Büchern und in seiner außergewöhnlichen Art der Moderation hautnah zu spüren und zu erleben! Sein Wortwitz, das schnelle Spiel seiner Ideen und Gedanken, die Gelassenheit, sich absolut auf das Geschehen auf der Bühne und im Saal einlassen zu können, das unterscheidet diesen ungewöhnlichen Redner und Trainer von allen anderen. Er ist ein Motivator der Spitzenklasse.
Hans-Uwe L. Köhler wurde 2006 der Award of excellence in communication durch den BDVT verliehen. 2007 wurde er von der German Speakers Association mit der Aufnahme in die Hall of Fame ausgezeichnet!
Demystifying Deduplication for Admins - Erin ElliottSalesforce Admins
Join us for an introduction into duplicates and why they're a problem for CRM. We'll offer an overview of available Salesforce de-dupe options, demo Salesforce Duplicate Management, and share tips and tricks for lowering duplicate records.
20 minute presentation on Marketing Automation at Salesforce.com’s Dreamforce. Content includes blueprint for creating a demand generation funnel and key dashboard metrics. For more information visit www.cmo-togo.com
Best Practices and Recommendations for New Salesforce AdminsLouise Lockie
Presentation delivered on the Admin Theatre at London World Tour 2018.
The role of Salesforce Admin brings with it a lot of responsibility, but also all the tools and support to enable each of us to be successful. In this session I will present a series of recommendations and tools to ensure that you can both make the most of the available features, and impress management, whether you are in charge of a new, growing, or inherited instance.
Lookout! Legal Pitfalls to Avoid When Forming your StartupEric Wu
Combining all of the fun of legal contracts with all of the clarity of the tax code, forming a new business can be daunting. This session will make the process a little less fearsome by covering the common concerns faced by first time entrepreneurs. This session definitely doesn't take the place of an attorney, but will allow attendees to ask good questions and work more efficiently when they're "on the clock." Learn more about:
- Corporations vs LLC's
- Dividing founder equity
- Why founding a business is like getting married
The AppExchange Marketplace is one of the major ways for customers to learn about your app and how it can benefit them. It is a key element that needs to be in your business’ marketing strategy and building a high-performing listing is a key competitive differentiator. Join us in this session to learn how to build an optimized AppExchange listing and deliver a great custome experience.
Salesforce Chatter - Zufriedenere Kunden durch bessere interne ZusammenarbeitSalesforce Deutschland
Salesforce Chatter ist die soziale Komponente der Salesforce Platform. Chatter verwandelt Ihr Unternehmen in eine transparente Organisation, in der Wissen optimal genutzt wird und gute Ideen schneller gehört werden. Erfahren Sie in dieser Session, wie Sie mit Chatter Innovationen vorantreiben, Wissen intern besser nutzen und so die Kundenzufriedenheit steigern.
Geschäftsmodelle validieren in der PraxisGrubengold
Im Rahmen des ersten Ruhr-Summits 2016, hat Hypothesenwerk einen Workshop zum Thema Geschäftsmodelle validieren in der Praxis durchgeführt: Wie kann ich schnell und einfach die Kundenakzeptanz für meine Idee testen?
Mehr Infos unter: www.hypothesenwerk.de
Hans-Uwe L. Köhler ist seit über 20 Jahren der Experte für emotionale Kommunikation.
Seine Kompetenz ist in seinen begeisternden Vorträgen, in seinen Büchern und in seiner außergewöhnlichen Art der Moderation hautnah zu spüren und zu erleben! Sein Wortwitz, das schnelle Spiel seiner Ideen und Gedanken, die Gelassenheit, sich absolut auf das Geschehen auf der Bühne und im Saal einlassen zu können, das unterscheidet diesen ungewöhnlichen Redner und Trainer von allen anderen. Er ist ein Motivator der Spitzenklasse.
Hans-Uwe L. Köhler wurde 2006 der Award of excellence in communication durch den BDVT verliehen. 2007 wurde er von der German Speakers Association mit der Aufnahme in die Hall of Fame ausgezeichnet!
Dieser Powerpoint basiert auf David Allen's Natural Planning Model. Projekte entfalten ihre volle Wirkung, wenn der "Faktor Mensch" in die Planungen mit einbezogen wird. Die Schaffung eines Klimas von gemeinsamer Vision, Transparenz und Vertrauen ist die Basis für den erfolgreichen Einsatz von agilen Projektmanagement-Methoden, interner und externer Social Media Kommunikation, Crowdsourcing und Lean Innovation.
Machen Sie den Schritt von der Kundenorientierung zur Kundenfokussierung. Ob Customer Touchpoint Management, CRM, agiles Projektmanagement, Design Thinking oder Cross Channel Management - worauf sollten Sie achten, um mehr als nur Kundenzufriedenheit zu bewirken?
#onedigicomp: Neuro-Marketing: Business-Voodoo im Online-Marketing?Digicomp Academy AG
Erfolgreiche Marketing-Verantwortliche wollen seit Jahren genau wissen, warum Kunden etwas kaufen oder eben nicht. Im Neuro-Marketing geht man genau diesen Fragen auf den Grund.
Neurowissenschaftler haben längst bewiesen, dass wir meist unbewusst entscheiden – und dies nachträglich mit dem Kopf «begründen». Diese Ergebnisse können im Online-Marketing eingesetzt werden. Und es funktioniert. Messbar.
In seinem Referat erklärte Stefan Dudas von webmarketing-erfolg.ch, was Neuro-Marketing genau ist, wie Sie Ihre Online-Kommunikation (Ihre Website, Ihren Shop etc.) optimieren können, um Ihre (potenziellen) Kunden noch besser anzusprechen.
FolienMagie - der Name ist Programm. Präsentationen, die emotionale und nicht nur rational überzeugen.
Powerpointpräsentationen, die Sie mit starken Bildern begeistern und inspirierende Präsentationen mit emotionaler Wirkung.
Emotional erfolgreich kommunizieren in Praesentationen, Pitches und Vorträgen.
Make-Up für Ihre Powerpointfolien.
Beeindrucken, Begeistern, Bewegen mit visueller und textlicher Ausdrucksstärke.
Mehr unter: www.FolienMagie.de
Premium ist Erlebniskauf!
Die Gefühle und Emotionen des Kunden spielen gerade dann eine entscheidende Rolle, wenn ein Produkt auf Komfort abzielt und hier einen emotionalen Zugewinn verspricht. Viele Premiumkunden sind fast immer schon sehr gut und mit einer Vielzahl von Waren ausgestattet, weitere Kaufentschei-dungen sind umso mehr emotional motiviert. Dazu ist es notwendig, aus der realen Erfahrung Erleb-nisse zu gestalten, bei denen sie emotional auftanken können. Also nicht mehr in erster Linie Produk-te anbieten, sondern Welten. Genusswelten statt nur Warenwelten. Lebenswelten für Kunden.
Ein Premiumkonsument kauft nicht nur ein Produkt oder eine Dienstleistung, sondern eine Philoso-phie, eine Lebenseinstellung, Status, ein Stück Lebensqualität und eben ein Erlebnis. Dafür ist er be-reit, tief in die Tasche zu greifen. Wer hohe Ansprüche stellt, macht keine billigen Kompromisse, ganz gleich wie hoch sein Budget ist.
Leisten Sie deswegen mehr. Es geht nicht nur um eine richtige und individuelle Einschätzung des Kunden, nicht nur um die Funktionstauglichkeit des Produktes oder Ihres Angebotes, sondern um die Ästhetik der Kommunikation, um das Sprachmuster des gesprochenen Satzes, um die Präzision des Wortes, um die Treffergenauigkeit der Argumente, um die präzise Beweisführung und natürlich um die Intensität des Gefühls, das Sie vermitteln.
Premiumkunden wissen das zu schätzen, denn gerade sie haben den Wunsch nach höchst individuel-ler Beratung. So wie in der gehobenen Gastronomie der Gast zu jedem Gang einen passenden Trop-fen vom Sommelier empfohlen haben möchte. Ein stattlicher Weinkeller ist selbstverständlich ein Gü-tesiegel. Aber der richtige Pfiff liegt erst in der individuellen Empfehlung.
Durchschnitt wird in Zukunft nicht mehr reichen. Lassen Sie sich von der Präsentation inspirieren, um Ideen für Ihren Verkauf und Ihre Dienstleistungen zu spinnen.
Suchen Sie nach Bildern und Stories, die jene Energie produzieren, die Ihr Vis-à-Vis dazu bringt, zu verstehen, zu träumen, zu wünschen, zu erleben umzu handeln und zu kaufen.
Ein Framework zur Gestaltung und Bewertung von GeschäftsmodellenRalf Heim
Forschungsarbeit der Universität Duisburg-Essen zur analytischen Bewertung von Geschäftsmodellen. Ausgezeichnet mit dem Fasselt Preis und dem David Kopf Preis (2. Platz).
Gedanken und Zitate aus meinem zweitägigen Neuromarketing-Seminar über Grundlagen, Markenstrategien und praktische Anwendung neuester Erkenntnisse der Neurosciences. Mehr unter www.tlmi.de
Kunde ist nicht gleich Kunde. Kunden Profiling und Kundenanalyse.MAX2014DACH
Sicherlich haben Sie als „Managed Service Provider“ eine Vorstellung darüber, wie Ihre Zielgruppe ungefähr aussieht. Arztpraxen, Kanzleien und Kleinunternehmen um nur einige zu nennen. Aber wissen Sie auch wie sinnvoll und erfolgreich bestimmte Werbemaßnahmen für bestimmte Kundengruppen sind? Wie messbar sind die Werbemittel die Sie einsetzen und wie hoch ist die Erfolgsquote? Wie lerne ich mehr über meine Kunden?
Mehr Ideal-Kunden = bessere Preise = höhere Erträge pro Kunde! Unternehmernetzwerk
Ist es heute noch möglich
- ohne Preiskampf -
bessere Preise durchzusetzen
und trotzdem mehr Kunden zu gewinnen,
mehr Aufträge zu erhalten und
höhere Erträge pro Kunde zu erzielen?
Dreamforce 2019 Einstein Analytics Keynote: The Intelligence imperative Ketan Karkhanis
Data, Analytics & AI are the foundation of a digital enterprise in which actionable insights drive better outcomes. It's not just about being "data-driven" but it's about being "outcomes focused". To do that you need to move beyond simply KPI reporting to a world in which business outcomes are optimized with connected intelligence. Whether it's sales, service or marketing, your team needs an intelligent experience that shapes winning behaviors and guides them to achieve better outcomes. Join thousands of Trailblazers such as PwC, Schneider, and Indeed that are using the powerful combination of analytics and AI to deliver predictive and prescriptive insights at enterprise scale, automate workflows, and make every business experience intelligent.
Data Democracy: Use Lightning Connect & Heroku to Visualize any Data, AnywhereSalesforce Developers
Join us as we demonstrate an Open OData Adapter for Lightning Connect. No schema, no code, no build. Just hit "Heroku Deploy" and the endpoint will be live on Heroku with a custom model as an OData service which can then be consumed by Lightning Connect. This session provides a great introduction for IT organizations who want to develop OData services for their backend systems and accelerate Lightning Connect adoption.
How SMEs can get started on Salesforce with PSG? Jeraldine Phneah
Salesforce is a pre-approved IT vendor under the SMEs Go Digital Productivity Solutions Grant (PSG) in Singapore. We can help you to:
1. Increase productivity & close deals remotely using Sales Cloud CRM
2. Customise and scale Salesforce solutions based on your current challenges
3. Implement fast, and get 1:1 support and best practices from Salesforce experts
Security and Compliance in Regulated IndustriesDreamforce
Healthcare, Financial Services, Government, and all other regulated industries move their data and apps to the cloud to run business faster. With more data unlocked to automate business, managing and tracking user access becomes a paramount task. Join security and compliance experts from Salesforce, Accenture, Deloitte, PWC and Workday to learn best practices on complying with data security and integrity standards in highly regulated industries.
Admin Best Practices: Introducing Einstein Recommendation BuilderSalesforce Admins
You’re invited to learn about a new AI capability in the Salesforce Platform, Einstein Recommendation Builder. You might be familiar with recommendations while you are shopping on your favorite online retailer. Einstein Recommendation Builder brings a similar recommendation engine capability into the Salesforce Platform that can be leveraged for CRM applications. Join us to hear use cases, see a live demo, and learn how you can start building your own personalized, AI-powered recommendations.
Watch the Trailhead LIVE Episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001Lc9i/admin-best-practices-introducing-einstein-recommendation-builder
With the proliferation of cloud applications, mobile devices, and industry trends like Bring Your Own Device (BYOD), IT organizations are increasingly challenged with how to manage and gain transparency into user access to systems and applications. Salesforce Identity helps address these issues by providing IAM for web and mobile applications, built on the trusted Salesforce Platform. Join us to learn how to deploy Salesforce Identity from the ground up. Topics will include Single Sign-On and Provisioning from Active Directory, Setting up an Identity Provider for Single Sign-On to other cloud applications, integrating mobile apps, and more. Come get techie, walk away with the knowledge you need to use Identity to simplify your users' lives, and transform your business.
Die Anforderungen an den Kundenservice nehmen stetig zu. Wenn Sie den Ansprüchen Ihrer Kunden gerecht werden wollen, müssen Sie in vielen Fällen persönlichen Service bieten, der weit über den Standard hinausgeht.
Darüber hinaus nutzen Kunden heutzutage die traditionellen Kanäle wie Telefon oder E-Mail immer weniger. Stattdessen werden soziale Medien immer wichtiger, in denen Kunden ihre Meinung über Ihre Marke äußern. Ihr Support muß daher alle Kanäle übergreifend bedienen, um genau dort mit Ihren Kunden zu kommunizieren, wo diese sich auch wirklich aufhalten. Lernen Sie, wie Sie mit Salesforce einen Kundenservice schaffen, der mit Vertrieb und Marketing auf einer gemeinsamen Plattform vernetzt ist und mit Hilfe künstlicher Intelligenz Ihre Kunden begeistert.
Die Art und Weise, wie Banken und Versicherungen heute Bestandskunden betreuen und neue Kunden gewinnen, hat sich komplett verändert. Denn Kunden erwarten heute, alles bequem online und von unterwegs erledigen zu können – sie sind sozial vernetzt, besser informiert und kritischer. Gleichzeitig wünschen sie sich aber auch eine individuelle Beratung, die genau auf ihre Bedürfnisse und persönliche Lebenssituation zugeschnitten ist. Salesforce unterstützt Banken und Versicherungen, ihre Kunden besser kennenzulernen, um sie in jeder Lebenssituation proaktiv zu begleiten und ihnen die richtige Botschaft zum richtigen Zeitpunkt und auf dem richtigen Kanal zu senden – um vertrauensvolle und langfristige Kundenbeziehungen aufzubauen.
Millionen von Anwendern nutzen täglich Salesforce in unterschiedlichsten Bereichen von Vertrieb, Service und Marketing bis hin zu E-Commerce. Dabei haben alle eins gemeinsam: eine gemeinsame Sicht auf den Kunden. Möglich wird dies durch die Salesforce Customer Success Platform, auf der alle Anwendungen eines Unternehmens laufen. Erfahren Sie, wie unsere Kunden von Anwendungen profitieren, die einen gemeinsamen Datenbestand, integrierte künstliche Intelligenz sowie hohe Automatisierung und vieles mehr bieten.
Wie viel Zeit verbringt Ihr Vertrieb wirklich mit seinen Kunden? Ein CRM, das Ihren gesamten Vertriebsprozess vom ersten Kontakt bis zum Geschäftsabschluss automatisiert, schenkt Ihnen wertvolle Zeit für Aufbau und Pflege von Kundenbeziehungen. Obendrein unterstützt Sie die künstliche Intelligenz Salesforce Einstein bei der Fokussierung auf die wichtigsten Leads und Opportunities. So gewinnen Sie mehr Aufträge, steigern die Produktivität und füllen die Pipeline mit hochwertigen Leads.
Die Digitalisierung hat gerade im Handel zu einem tiefgreifenden Wandel geführt. Ladengeschäfte sind längst nur noch ein Kontaktpunkt von vielen. Einzelhändler müssen neue Wege finden, wie sie ihre Kunden durch Einkaufserlebnisse und smarte Interaktionen begeistern. Erfahren Sie, wie Sie das gesamte Einkaufserlebnis vom Ladengeschäft über Online bis hin zum Service Center vernetzen und komplett neu gestalten, um jeden Kunden mit einer genau auf ihn zugeschnittenen Customer Journey zu begeistern.
Der Mittelstand wird digital - Finden Sie heraus, wie sich Unternehmen zukunftssicher aufstellen. Der deutsche Mittelstand wird oftmals als rückständig und nicht innovationsbereit bezeichnet. Die Erfolgsgeschichten in dieser Sammlung zeigen, dass dies nicht der Fall ist. Ob Druckerhersteller, Lieferservice oder Fertigbauunternehmen – viele mittelständische Unternehmen befinden sich in der digitalen Transformation und gehen mit Salesforce den Schritt in die digitale Zukunft.
Ein Blueprint für mittelständische Unternehmen in der KonsumgüterindustrieSalesforce Deutschland
Sie fragen sich, wie Sie als mittelständisches Unternehmen der Konsumgüterindustrie erfolgreich bleiben und auf gesättigten Märkten weiter wachsen können? Viele unserer Kunden müssen sich täglich Herausforderungen wie steigendem Konkurrenzdruck oder sinkenden Margen stellen. In einer globalisierten Welt mit immer anspruchsvolleren Kunden spielen technischer Fortschritt und innovatives Handeln eine ausschlaggebende Rolle. Lesen Sie, wie Salesforce Ihnen helfen kann, Geschäftsprozesse zu standardisieren und effizienter zu gestalten, Beziehungen zu Kunden zu stärken oder als „global player“ am Markt zu agieren.
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
Understanding Globus Data Transfers with NetSageGlobus
NetSage is an open privacy-aware network measurement, analysis, and visualization service designed to help end-users visualize and reason about large data transfers. NetSage traditionally has used a combination of passive measurements, including SNMP and flow data, as well as active measurements, mainly perfSONAR, to provide longitudinal network performance data visualization. It has been deployed by dozens of networks world wide, and is supported domestically by the Engagement and Performance Operations Center (EPOC), NSF #2328479. We have recently expanded the NetSage data sources to include logs for Globus data transfers, following the same privacy-preserving approach as for Flow data. Using the logs for the Texas Advanced Computing Center (TACC) as an example, this talk will walk through several different example use cases that NetSage can answer, including: Who is using Globus to share data with my institution, and what kind of performance are they able to achieve? How many transfers has Globus supported for us? Which sites are we sharing the most data with, and how is that changing over time? How is my site using Globus to move data internally, and what kind of performance do we see for those transfers? What percentage of data transfers at my institution used Globus, and how did the overall data transfer performance compare to the Globus users?
Gamify Your Mind; The Secret Sauce to Delivering Success, Continuously Improv...Shahin Sheidaei
Games are powerful teaching tools, fostering hands-on engagement and fun. But they require careful consideration to succeed. Join me to explore factors in running and selecting games, ensuring they serve as effective teaching tools. Learn to maintain focus on learning objectives while playing, and how to measure the ROI of gaming in education. Discover strategies for pitching gaming to leadership. This session offers insights, tips, and examples for coaches, team leads, and enterprise leaders seeking to teach from simple to complex concepts.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Hivelance Technology
Cryptocurrency trading bots are computer programs designed to automate buying, selling, and managing cryptocurrency transactions. These bots utilize advanced algorithms and machine learning techniques to analyze market data, identify trading opportunities, and execute trades on behalf of their users. By automating the decision-making process, crypto trading bots can react to market changes faster than human traders
Hivelance, a leading provider of cryptocurrency trading bot development services, stands out as the premier choice for crypto traders and developers. Hivelance boasts a team of seasoned cryptocurrency experts and software engineers who deeply understand the crypto market and the latest trends in automated trading, Hivelance leverages the latest technologies and tools in the industry, including advanced AI and machine learning algorithms, to create highly efficient and adaptable crypto trading bots
How Does XfilesPro Ensure Security While Sharing Documents in Salesforce?XfilesPro
Worried about document security while sharing them in Salesforce? Fret no more! Here are the top-notch security standards XfilesPro upholds to ensure strong security for your Salesforce documents while sharing with internal or external people.
To learn more, read the blog: https://www.xfilespro.com/how-does-xfilespro-make-document-sharing-secure-and-seamless-in-salesforce/
Strategies for Successful Data Migration Tools.pptxvarshanayak241
Data migration is a complex but essential task for organizations aiming to modernize their IT infrastructure and leverage new technologies. By understanding common challenges and implementing these strategies, businesses can achieve a successful migration with minimal disruption. Data Migration Tool like Ask On Data play a pivotal role in this journey, offering features that streamline the process, ensure data integrity, and maintain security. With the right approach and tools, organizations can turn the challenge of data migration into an opportunity for growth and innovation.
Accelerate Enterprise Software Engineering with PlatformlessWSO2
Key takeaways:
Challenges of building platforms and the benefits of platformless.
Key principles of platformless, including API-first, cloud-native middleware, platform engineering, and developer experience.
How Choreo enables the platformless experience.
How key concepts like application architecture, domain-driven design, zero trust, and cell-based architecture are inherently a part of Choreo.
Demo of an end-to-end app built and deployed on Choreo.
Unleash Unlimited Potential with One-Time Purchase
BoxLang is more than just a language; it's a community. By choosing a Visionary License, you're not just investing in your success, you're actively contributing to the ongoing development and support of BoxLang.
Listen to the keynote address and hear about the latest developments from Rachana Ananthakrishnan and Ian Foster who review the updates to the Globus Platform and Service, and the relevance of Globus to the scientific community as an automation platform to accelerate scientific discovery.
Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
Learn how our collaborative approach and dedication to excellence help businesses achieve their goals and stay ahead in today's digital landscape. From concept to deployment, Prosigns is your trusted partner for transforming ideas into reality and unlocking the full potential of your business.
Join us on a journey of innovation and growth. Let's partner for success with Prosigns.
How to Position Your Globus Data Portal for Success Ten Good PracticesGlobus
Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
TROUBLESHOOTING 9 TYPES OF OUTOFMEMORYERRORTier1 app
Even though at surface level ‘java.lang.OutOfMemoryError’ appears as one single error; underlyingly there are 9 types of OutOfMemoryError. Each type of OutOfMemoryError has different causes, diagnosis approaches and solutions. This session equips you with the knowledge, tools, and techniques needed to troubleshoot and conquer OutOfMemoryError in all its forms, ensuring smoother, more efficient Java applications.
3. Safe Harbor
“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995:
This presentation contains forward-looking statements, the achievement or success of which involves risks, uncertainties, and assumptions. If any such risks or
uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or
implied by the forward-looking statements we make.
The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our
rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate,
cash flow, and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our
security measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain
customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in
our sales cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to
realize benefits from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects
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credit markets.
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Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
5. Salesforce ist seit Jahren führend bei Customer Engagement
This graphic was published by Gartner, Inc. as part of a larger research document and
should be evaluated in the context of the entire document. The Gartner document is
available upon request from Salesforce.
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as statements of fact.
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including any warranties of merchantability or fitness for a particular purpose.
Magic Quadrant for
CRM Customer Engagement Center
27. April, 2015
Analyst: Michael Maoz, Jim Davies
Gartner bewertete Salesforce als das
führende Unternehmen hinsichtlich
Umsetzbarkeit und Vollständigkeit der
Unternehmensvision.
Source: Gartner (April 2015)
6. Unsere Kunden erzielen fantastische Ergebnisse
+45%
höhere
Kunden-
zufriedenheit
+48%
Schnelleres
Schließen
von Tickets
+47%
Agenten-
Produkti-
vität
+45%
schnellere
Bearbeitungs-
zeit
+45%
Kunden-
bindung
+45%
geringere
Support-
kosten
Erzielte Ergebnisse von Salesforce-Kunden im Durchschnitt
Quelle: Ergebnis einer Kundenzufriedenheitsumfrage vom Mai 2015 durch das unabhängige Unternehmen Confirmit Inc.
7. Die Kundenerfahrung wird zum
entscheidenden Faktor
Source: Customers 2020 Report
“Die Kundenerfahrung ist heute ein
wichtigeres Differenzierungsmerkmal
als der Preis und das Produkt selbst.”
Preis Produkt
Kunden-
erfahrung
Nr. 1
8. Die Lücke in der Kundenerfahrung
Herkömmliche
Customer Service
Lösungen
Ihre Kunden
Nicht für Mobilgeräte ausgelegt
Personalisiert: erwarten passende Antworten immer und überall
Intelligenter: die richtige Antwort zur richtigen Zeit
Schneller: ständige WeiterentwicklungKeine verknüpften Kundendaten
Zu langsam
9. NEW
Neu: Smart Agent Console
Einfach: Höhere Agent-Produktivität durch
neues, modernes Layout
Schnell: Alles im Blick - die richtigen
Antworten schneller finden und liefern
Feed-first: Höhere Effizienz durch Erstellen,
Verwalten und Anzeigen von Tickets im
neuen Compact Feed
Intelligenter
Featuring: Die Service Intelligence Engine
10. NEW
Neu: Analytics Cloud for Service
Plattform: Integration aller Service-relevanten Daten
Einfach: für Mitarbeiter, Partner und Manager
konzipiert
Mobil: Alle Geschäftsdaten immer dabei und griffbereit
Intelligenter
…alle
Daten
HR-
Daten
Field
Service
Daten
WFM
Daten
Kunden-
treue
Kunden-
umfrage-
ergebnisse
Alle CTI -
Daten
Produkt -
Daten Retouren