Intellicloudware Inc Salesforce CRM & Consulting • Whether you’re implementing CRM for the first time, • Replacing an existing system, or • Enhancing and customizing Salesforce CRM solution. Intellicloudware Inc We have dedicated teams of designers, developers and testers who work on mission of delivering success to our customers through Salesforce.com.

1. Intelli-Cloudware is a Salesforce Consulting and Development company and is in the market since 2012
and has a proven Customer Satisfaction.We specialize in assisting companies dealing in Salesforce with
our expertise in Salesforce development, integration and customization. Our experienced Salesforce
team has helped organizations reduce their development costs by half.
About us:
We are a group of young and enterprising professionals who have been part of cloud computing
technology and understanding of customer service in CRM products has created the ground to transform
and form an adaptable ecosystem for our customers business..
Our team comprises of experienced designers, developers and testers who have successfully delivered a
wide variety of applications.
We have dedicated teams of designers, developers and testers who work on mission of delivering
success to our customers through Salesforce.com.
We offer 100% cloud based technological solution and CRM services that will fulfil your business needs
from contact management to reporting needs.
SFDC Development Activities:
 Customized Lead Conversion Process (Lead to Opportunities, Accounts and Contacts)
 Integrations with any external System (Siebel, .Net, Simbols, Finacle, Athena,Java, MAS, CCDB,
SAP, Address Cleanse Systems
 REST and SOAP based integrations (Point to Point/ Middle ware)
 Customized User Interfaces development
 Batch automation
 Scheduling
 Custom components development and inline pages implementation
 Sales Process automation
 Service Cloud implementation
 Marketing cloud implementation
 Workflow Rules
 Validation Rules
 Approval Processes
 Chatter implementation
 Integration with Social media (Outlook, Twitter, Linked-in and FB)
 Communities / Knowledge Articles implementation
 Customer Portal/ Partner Portal customizations
 Call Center application with CTI (Computer Telephony Integration) Integration
 Web To Case, WebToLead implementations
 Salesforce1 (Mobile applications)
 Lightning

2. SFDC Support Activities:
 Case Management/Automation
 Defining Escalation Rules
 Resolving day to day case within specified ETA.
 Hot Fixes (Based on business urgency on high priority cases)
SFDC Integration:
Any external/legacy system integrations with Salesforce I can do.
1. Outbound messaging
2. Inbound Messaging
3. Bi - Directional
REST and SOAP both protocols with 2 way SSL (with high security enabled systems)
If external system are not enough to give/accept the callout/callins from Salesforce then with help
of middleware’s we can do the integrations.
Middleware’s : External Systems integrations:
DELL Boomi Java
ESB .Net
CastIron Siebel
Informatica Finacle
Pervasive Simbols
SAP
MAS
Address Cleansing
Have extensive knowledge on Getting and Configuring CA-Signed Certificates, whitelisting IP
ranges in external system firewalls, enabling secure socket layers in both the systems.
Our Salesforce resources expertise in building Portals, Mobile Apps, Custom API’S, Reporting
Solutions and seamless integration of Salesforce with other IT applications of the organization.
We have developed many custom applications that integrated with Salesforce in direct or indirect
way.
If your company is planning a new business application or needs assistance in
enhancing/maintaining current Salesforce application, we would like to have an opportunity to
showcase the value that we can bring to your organization.