sfdc doc

1. SALESFORCE PRACTICE Presentation

2. © 2016 @ Etisbew Technology Group Inc. All rights reserved.
ETG - Overview
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© 2016 @ ETG Inc. All rights reserved.

3. © 2016 @ Etisbew Technology Group Inc. All rights reserved.
Salesforce Practice Overview
SFDC Migration Integration
Analytics
Implementations
Mobile
Support
Domain
Consulting
Sales/ Service
Cloud
Custom Development
Testing
 Successful track record in planning and delivering complex Salesforce.com projects,
involving multiple countries, multicurrency and multi lingual scenarios.
 Implemented several projects on Sales, Marketing and Service cloud involving
Implementation, Custom development and integration with on premise / other legacy
systems and third party tools.
 Strong domain expertise across different verticals enabling us to provide advisory services
for customers looking to leverage the cloud and Salesforce.com for their specific business
objectives.
 Delivering across the entire salesforce.com lifecycle, including strategy, planning,
development, deployment, support and maintenance using a value/cost engagement
model.
 Applying reusable methods, accelerators and other proprietary assets to accelerate
Salesforce implementations and mitigate delivery risk.
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© 2016 @ ETG Inc. All rights reserved.

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Domain Advisory Services
Consulting Implementation
Integration &
development
Support
 Extensive team of Domain experts
to understand varied business
needs across verticals and advise
the right solution fit using the
Salesforce platform.
 Perform proper need
investigation by working with the
customer stake holders and
coming up with the right business
blue print (BBP).
 Augmented by a team of
experienced Salesforce
consultants, developers and
administrators including Cloud,
Mobile and Social technology
expertise to deliver the right
solution on time and within
budget .
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© 2016 @ ETG Inc. All rights reserved.

5. 5
Offerings in Sales Cloud
 Unique visibility into the sales process for
Enterprises.
 Define key sales objectives, Build
Workflows, support reports in order to
provide the maximum visibility of the data.
 Effectively manage people and process.
 Our offerings include Implementation,
Onboarding and customization.
Offerings in Marketing Cloud
 Enabling Businesses to have deeper and
Agile interactions with their customers
leveraging social media.
 Provide complete set of services across
social media for Brand Management,
customer support and Market research.
 Offer enterprises to engage and build strong
relationship with their customers, further
increase their sales.
Offerings in Service Cloud
 Empowers enterprises to transform their
Customer Service
 Integrate all its customers with social media
 Our offerings include Implementation,
Onboarding, Integration and customization.
Sales / Marketing / Service Cloud Offerings
© 2016 @ ETG Inc. All rights reserved.

6. 6
 Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients
with cost reduction.
 Usage of Agile software development methodology in order to give our clients a quick turnaround time for
product delivery.
 Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level.
 Development services include UI development, Apex programming, Testing and App Support
 Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.
Custom Development Services
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7. 7
Our Integration services include:
 Salesforce integration Design.
 Custom Integration services using
Restful APIs and also with various
other third party tools.
 Expertise in integrating Salesforce
applications to other enterprise
applications such as ERP and custom
applications.
 Expertise in fixing the compatibility
issues of cloud services with your
systems and ensure that real time
data is available across all segments.
Salesforce Integration Services
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8. 8
LEGACY / OTHER CRM SYSTEMs
Customer
Data
+ Business Logic
& Functions
Legacy CRM
Systems
MIGRATION
Customer
Data
+ Business Logic
& Functions
We follow a structured process to migrate your existing legacy / other CRM data into Salesforce
 Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce
cutting down the number of API calls and time for migration.
 Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema.
 Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios.
Migration Of Legacy / Other CRM Systems to SFDC
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9. Salesforce Mobility Practice
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Games App
Mortgage calculator
app
Restaurant App Finance calculator
App
Movie streaming
Apps
Sales Analytics App
D O M A I N S
S O L U T I O N S
Patient Assist App
Travel App
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10. 10
Data Analytics Cloud
• Our Data Analytics cloud services answers to any
question ranging from multiple business apps, databases,
big data and Multiple data sources.
• Our specialized Salesforce services enables any
organization with Data Analytics app up and running in
days with no infrastructure build out, spend or delays
• Our Analytics cloud solutions are perfectly Scalable that
can handle billions of data points of any data types, in a
single easy, responsive view.
• We implement Salesforce platform with native approach
for easy deployment & management of users, apps &
security.
• Our implementation expertise of Self Service modules
enables Intuitive graphical exploration of billions of data
points.
Scale &
Security
Search Dynamic UI Monitoring Exploration Dashboard
Builder
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11. 11
Salesforce Testing Services
We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help
of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we
provide full range of testing services that includes:
High Level Scenarios
 Analyze the story
(PO, DEV)
 Scenarios
Creation
 Scenarios
Validation (PO)
Detailed Scenarios
 Study of story’s
details (DEV)
 Test Cases
Creation
Test Creation
 Functional Tests
Creation
 GUI Tests
Creation
 Add to Build
Test Execution
 Unit Tests
Verification
 GUI Tests
Execution
 Functional Tests
Execution
 Regression
Testing
Final Validation Sign-off
 Exploratory
Testing
 Security Testing
 Performance
Testing
 UAT Testing (PO)
© 2016 @ ETG Inc. All rights reserved.

12. 12
Salesforce Support Services
Proactive Monitoring
 Proactively monitor Salesforce implementation,
identify areas of improvement, recommend courses
of action, develop best practices, and create an
improvement plan
Persistent Administration
 Ongoing administration and maintenance services
comprising of user management, security
management, standard and custom object
maintenance, data management, and package
maintenance
Ongoing Maintenance
 Provide on-going maintenance and support for
applications by working on enhancements, change
requests etc.
Comprehensive Training
 Comprehensive training and help desk support
services to ensure high end-user adoption
© 2016 @ ETG Inc. All rights reserved.

13. 13
Salesforce Resource Spectrum
Salesforce Certified
Administrator (ADM201) 6
Salesforce Certified Force.com
Developer (DEV401) 14
Salesforce Certified Service
Cloud Consultant 2
Salesforce Certified Sales
Cloud Consultant 3
Salesforce Certified Pardot
Consultant 1
Salesforce Certified Platform
App Builder 1
Salesforce Certified Marketing
Cloud Email Specialist 1
ETG’s Pyramid
© 2016 @ ETG Inc. All rights reserved.

14. 14
2017 Roadmap
DF
2016
DF
2017
TAF – Salesforce
© 2016 @ ETG Inc. All rights reserved.

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Thank You!