1) The document discusses various performance measurement categories including effectiveness, efficiency, timeliness, productivity, quality, and safety. 2) It provides tips for successful sales calls including getting the customer to identify problems, value in solutions, and agreeing the proposed solution provides value. 3) Additional sales techniques are outlined such as saying what you can do, ensuring customer satisfaction, and following up on issues and due dates. 4) The difference between leadership and management is explained as leadership sets new direction while management controls resources to achieve established plans. Both are needed for success.

1. Last
Opportunity for Innovation
Insider
The
i12
Issue
.

2. IntroStrategic
Planning
Performance Measurement
The tool of Success
Most performance measures can be grouped into
one of the following six general categories
However, certain organizations may develop their own categories
as appropriate depending on the organization's mission
Effectiveness
Efficiency
Timeliness
Productivity
Quality
Safety

3. Sales
C1
Maker

4. SalesBasics
Your Way to A Successful Sales Call
The Closing
Again before you close your call you need to ask yourself some questions!
Get the customer to identify all possible problems
that might be solved by my product or service?
Get the customer to identify the value of solving the identified problems?
Get agreement
that the proposed
solution provides
the values
identified?

5. SalesExcellence
Customer Handling Techniques
The Complaint Is a Gift
How We Can Handle Our Customers?
Say what you can do, not what you can’t do
Insure the
Customer’s
Complete
Satisfaction
Call the customer to see that if the
problem solved or still he have issues
When a date is given to the customer, make sure the date is
kept or the delay is explained by a follow-up call or email

6. Tricks
Sales
C2

7. SalesTricks
t12Follow Your Customers
Imagine you’re selling cookies for a charity
Rather than calling on people’s homes straight away, you phone them first to ask
whether you can send a volunteer to their house to sell some cookies
When this was done is a scientific study; 18% agreed
In the second scenario the percentage of
people agreeing increased to 32%
Imagine trying a different approach..
You phone people, and ask them how they’re feeling this evening
You wait for their reply, and then ask
whether you can send a volunteer to sell
some cookies for charity
That’s a massive increase
What’s going on?

8. SalesTricks
t12Follow Your Customers
Try to get your prospect to agree on the
challenges he faces at his organization or the
difficulties his solution presents
How to use this sales trick to sell more?
Don’t immediately aim for a sale
Start small before
aiming big

9. Experience
Sharing
C3

10. Sharing
Experience
Leadership and Management
Leadership
Is setting a new direction or vision for a group that they follow
and the is leader the spearhead for this new direction
Management
Is controls or directs people/resources in a group according to principles
or values that have already been established
Between them can be
illustrated by considering
what happens when you
have one without the other!

11. Sharing
Experience
Leadership and Management
Leadership without Management
Sets a direction or vision that others follow without considering too much how
the new direction is going to be achieved
Management without Leadership
Controls resources to maintain the status or ensure things happen according
to already established plans
It both sets a new direction and
manages the resources to
achieve it.

12. Ideas
Generator
C4

13. Because Everybody
Have the Opportunity to CREATE
Ways to Increase Revenue in Your Business
IdeasGenerator
Bundle better
If a customer is going to buy a handset, offer him a complete package of communication
line, internet, cover, screen protector, memory card and BT headset
Consider packaging complementary products/services together
By saving the customer time and helping them to buy a more
We Can call that..
You can probably charge them for all of this, like -Barbecue in the box-
“The Complete Solution”
At the very least, they will have bought more than they otherwise would have
You just made buying easy for them

15. People
Recognition
C5

16. Certificate of AppreciationPeople
Recognition

17. Certificate of Appreciation
In Appreciation of Our Team Work&
Our Performance In 2014
f
Thank You

18. MoatazBellah Magdi
All the Success