1) The document discusses skills needed for retail operations including production capabilities, logistics, HR management, installation support, and performance evaluation. 2) It then discusses building rapport with customers and listening actively to understand their needs. 3) The Six Thinking Hats technique is introduced as a way to make decisions by considering different perspectives such as optimism, creativity, facts, and process. 4) Contact information is provided for giving feedback to the organization.

1. 1st March 2012
Retail Resources& Skill
Requirements P/2
The Sales Hunter
Building Buyer Rapport
Six Thinking Hats
Retail Academy Training
Recommended Videos
Retailer Feedback

2. Retail Around The World
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3. C-Ability to produce a solution
Require knowledge set up, Infrastructure,
scale &time required for production
D-Provide logistics and dispatch
Right packaging strength, economies of
transportation, ability to reach locations
E-HR skills
Undertake installation support, ability to deploy & manage
manpower for same and ability to report back
F-Evaluation
Measuring effectiveness of what is produced
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4. Sales and Marketplace
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5. Who is the Sales Hunter ?!!
The Sales Hunter, helps individuals and companies
identify better prospects, close more sales, and
profitably build more long-term customer
relationships.
With more than 25 years of sales experience across a
wide cross-section of industries,
He is recognized nationally as an expert in helping
people sell more effectively
He travels more than 150 days per year working with
companies to help them find and retain
BETTER CUSTOMERS
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6. Based on his experience and his ability to
communicate, he is a frequent speaker at
conferences on the subjects of Sales and
Sales Motivation, and is often quoted in
various publications.
Mark is a member of the
National Speakers Association, the
premier speaking organization representing
the nation’s top communicators.
What is the Sales Hunter
Objectives ?!!
Helping Companies identify better prospects, close
more sales, and profitably build more long-term
customer relationship.
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7. Customer Excellence
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8. Building and maintaining high levels of rapport with
your customers is paramount in your
ultimate success in the sales profession
To keep the sales conversation alive with
customers who are not "buying in", rapport must
be kept at the highest possible level.
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This is must be done through the use of
conversational rapport skills . . .
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9. Listening means giving 100% of your attention to what
the buyer is saying and how he or she is saying it, when
you listen, maintain eye contact, and focus on what he
or she is saying, not on what you are going to say next.
Respond in a way that shows the customer you're
listening and paying attention, some things you can do
to show the customer you're listening include nodding,
smiling, saying "uh huh," "I see" and so on...
Prove to the buyer that you:
1. Understand his / her problems and concerns
2. Care about his / her business
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10. Creativity
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11. Six Thinking Hats is a powerful technique that
helps you look at important decisions from a
number of different perspectives.
It helps you make better decisions by pushing you
to move outside your habitual ways of thinking,
as such, it helps you understand the full
complexity of a decision.
If you look at a problem using the Six Thinking
Hats technique, then you'll use all of these
approaches to develop your
Your decisions and plans will mix ambition, skill in
execution, sensitivity, creativity and good
contingency planning.
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12. To use Six Thinking Hats to improve the quality of
your decision-making, look at the decision
"wearing" each of the thinking hats in turn
Think positively, it is the optimistic viewpoint that
helps you to see all the benefits of the
decision and the value in it
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13. Look at things pessimistically, cautiously and
defensively, try to see why ideas and
approaches might not work
Look at the decision using intuition, gut
reaction, and emotion, and try to think how
other people will react emotionally
Stands for process control, this is the hat worn
by people chairing meetings
Stands for creativity, this is where you can
develop creative solutions to a problem
Focus on the data available, look at the
information you have, and see what
you can learn from it 13

14. About us
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15. 15

16. All for One& One for all
Ahmed Mounir
Mai Radwan
Rana AbdElKareem
Shrief Attia
Ahmed ElMalla
Mohamed Ali-ElMasry
Mohamed Ramadan-Hegazy
Mohamed Ibrahem-AbdelFattah
Mahmoud Roushdy
AbdelRahman ElBadawy
MoatazBellah Bahig (ME) 16

17. Media
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18. Make your ideas happen
Creativity& Innovation
http://www.youtube.com/watch?v=IPyMZnuL-NM
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19. Retailer Feedback
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20. A lot of people recognize me or feel that they
know me, a lot of times when I speak, they
recognize my voice. It's fun, it's exciting
It's always GOOD FEEDBACK
I will be happy to receive your feedback @
MoatazBellah.Bahig@vodafone.com
MoatazBellah Magdi
MoatazBellah Magdi
APPRECIATED 20